The complaint has been investigated and
resolved to the customer's satisfactionResolved Best Buy's Geek Squad — geek squad
resolved to the customer's satisfaction
This is a real doozy here! I took my computer to the Best Buy where I purchased it to have what I thought was a minor problem fixed, the same problem I had with it in 2007 that they "fixed". I wanted to get it fixed since my service contract that I had paid a small fortune for was due to expire the next day. I was told when I left it there it would be a three days before they could get with me to tell me what they found. Then they called me the next day. They informed me that they couldn't fix the problem withour removing 198 Trojan viruses on it, which would have cost me $129.99. I found this rather odd since I had just had my computer scanned and ridded of any viruses in the past month. Told them I would have to hold off since I didn't have the extra money at the present. Picked up my computer, and low and behold when I got home, they had left their diagnostic disc in my computer. Out of curiosity I ran it and low and behold again, it showed I had a total of 13 problems on my computer, and only 2 Trojan viruses! Talk about scammers!!! Not sure what to do about their attemped scam yet, but you can bet I will never take anything back to those idiots! Am going to report them though for sure!