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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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R
4:01 pm EDT

Best Buy Website ordering

why would a company have a system in place that allows you to place an item in their cart, route you to another page to pay for the item only to have it taken from you before you had a chance to pay . is this only in the virtual world where this happens, can i go to a store and see an item in someone's cart i want and take it and pay for it before them and then its mine. how would that work, probably not good. if you only have 50 available of any item and the first 50 to place the item in their cart should have the chance to buy it not allow the item to be removed because they were routed to the payment page before you and they were able to buy the item that was in your cart.

Desired outcome: fix the system instead of making excuses

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J
2:01 pm EDT

Best Buy Microwave odor

I went to a store specifically so I wouldn't have an issue. THey gave me the incorrect measurements and when it got delivered it didn't fit. Then I spent over two hours on the phone trying to find another, the tech on the phone said she found an over the range microwave and ordered it and then looked at order and they ordered me a microwave for the counter not over the range. I called numerous times, got disconnected every single time after spending an hour on the phone trying to resolve the issue. Now they said its too late to cancel delivery. I cannot and will not be responsibility for returning this item. I am disabled and cannot carry anything let a lone a microwave. Which I should not have to deal with because I've been trying to cancel the order for two days. I've spent over four hours of my time and haven't resolved the issue and still don't have a microwave on order.

Desired outcome: full refund

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C
11:28 am EDT

Best Buy I bought a washer and dryer set about two years ago

My order number is [protected]. I have been waiting for a replacement for weeks now and they have come out four times to replace it and each time when they bring the machine something is wrong with it. Like yesterday the connector on the back of the machine was broken and the color of the machine was wrong. My color is champagne. Now I was told there won't be another one in till Sept 24. I am livid. I paid in good faith have been a lifelong customer. Needless to say I am very disappointed and will never again buy at your store again and no one in my corporate office will either. Make this right. This is so unfair . My next move will be to get news coverage on this situation with your services. I can see making a mistake once but four times is very unacceptable

Desired outcome: Would like my new replacement soon

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B
10:59 pm EDT

Best Buy Geek squad protection

Three years ago we spent over 3K on a washer/dryer from Best Buy. We purchased a Geek Squad Protection on the washer, which is listed as "Laundry GSP" on the receipt.

I called on 8/07/21 for service and spent hours being transferred, only to be told the plan is for the dryer, not the washer. This is NOT what I asked for at time of sale.

I also tried the online forum, but they did not resolve the issue either.

Best Buy refuses to honor the warranty. I do not recommend Best Buy, nor do I recommend their Geek Squad Protection.

User's recommendation: Do not shop at Best Buy, do not buy Geek Squad Protection.

Desired outcome: I want Best Buy to honor the warranty and fix the washer.

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3:19 pm EDT

Best Buy Webroot/service contract

8/7 I called because Webroot said I know longer had service with them. This was the second time the note came up but I ignored it the first time because I new I had renewed thru Best Buy in May when I paid my service contract.

May 2021 I paid Best Buy $185.81 and the clerk assured me Webroot was included. I verify every year that it is included as I don't use any other security on my machine.

on 8/7 I called the technical number and was put thru and told "The problem was mine and I could pay Best Buy another $49 if I wanted Webroot". I ask for a manager and was put on hold. After 37 minutes I was disconnected and could not get back on the line with the technicians so here I am.

On 8/7 I renewed thru Webroot since Best Buy would not help me and it cost me $53.58.

Why bother with Best Buy technical service for a service I may not even use all year, to be lied to and told the problem is mine when I did everything right.

I have had Best Buy technical services for several years and I have always enjoyed the service I got from Best Buy when I have a computer problem but there are a lot of other places I can go. In the past I have recommended you to several of my friends. This is something I will have to rethink if this is the way you treat customers.

Desired outcome: I would like a refund of $53.58 which I just paid out to Webroot for a service I also paid Best Buy for.

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3:56 pm EDT

Best Buy Installation

On July 8 we had a over the range microwave and stove installed that we purchased from Best Buy. The installer, David (refused to give last name) came out to install these appliances was arrogant, rude and unprofessional. I brought to his attention that I observed him screwing the screw in to secure the microwave to the cabinet at a 40° angle and this may be why the microwave is not level, he laughed and said "it's your cabinets that aren't level" I placed my level on the microwave and showed him it was not level. He insisted again that I was wrong.
A few days later i noticed that the door will not stay open, it glides closed on its own. I knew then that the microwave was NOT level. On July 13th I called customer service to have someone, other than David come out to reinstall the microwave. I was given an appointment for that Saturday, July 17th. When no one showed I called Best Buy again to find out why the appointment was missed and to reschedule. I was told the next available appointment was a week and 1/2 away. The day before the appointment, we received a notice that our appointment was canceled and no reason given. We called and was given a 3rd appointment, and again, the day before we received a cancellation notice however someone showed up. After repeatedly asking for someone other than David to come out to fix the microwave, David shows up. He entered my house with his chauvinistic attitude suggesting that we are crazy and we are wasting his time.

Again, David insisted that the microwave is level despite, the screw and put in at a 40° angle and the microwave metal looking like it is distorted. After requesting to have his supervisor contact us, David reached his hand back and slammed it on the microwave as hard as he could and in an angry tone said "there now it's level" And stormed out of the house Refusing to give his name his supervisors name or any additional information to make this complaint. David claims that he has sent us the documents through email but neither time have we received any documents regarding anything the installation. To add to this insulting interaction, the stove that David installed is bent in the back and the power cord that he put on the stove is entirely too long and it's causing it to be crimped.
We are asking for the microwave to be hung correctly (by someone other than David). We paid to have this professionally installed the microwave looks like an amateur installed it, the stove to have the correct sized cord and the back of it checked out. We are done trying to get this issue resolved through customer service.

Desired outcome: We want the microwave hung correctly the stove to have the correct sized cord and the back of it checked out. And we don’t want David to EVER come to our house again

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4:15 pm EDT

Best Buy Refrigerator and delivery issues, along with lack of customer service follow up.

Over a month ago, I purchased a fridge and stove from BB. It has been hell ever since. Due to the fact that BB no longer accepts phone calls in their store (I shop at the Greece NY Store), I have had to make trips almost daily (at least 7 times in last two weeks), to speak to someone. The first issue was that I received 2 texts that my fridge would be delivered on a certain day, only to receive a call on the delivery day to say they did not even have the fridge on the truck (after I have moved out all the food into coolers). I called Customer Service and spoke with someone named Anne and she apologized for the miscommunication and rescheduled the delivery date. She also stated she would be sending me $100 gift card due to the inconvenience I excperience of having to empty out the old fridge and prepare for the original delivery date. I have yet to receive the gift card.
So. it was rescheduled and I received 2 texts again for the new delivery date. Once again, I get a call on the delivery date stating they don't have it and have to reschedule...AGAIN. The fridge was delieredj, however, the door was dented in several spots, so now I have another delivery scheduled for 8/16 to replace the door. (maybe 3rd time is the charm). I have spoken to several managers at the store, Mike, Natasha, Darryl and Rob. All have been very nice and helpful and it was all set and I should be receiving the gift card in the mail. I also had my stove set up for delivery on 8/1, but that had to be changed due to the electrical outlet not being installed in my home yelt where the stove will go. I was assured I would be contacted to reschedule that delivery date. HOWEVER, instead they sched uled it for 8/5 which is a day I will not be home and did so without contacting me for an appropriate date. I went to the store AGAIN and Rob finally got the delivery for both the fridge and stove for 8/16. He gave me the number to call to get additional resolution for this mess. I tried today3 times to call and each time I left a number for a return call so I did not have to wait, but each time they called and i pressed '1' to speak to a rep, the recording just kept repeating the same thing...press 1 to speak to a rep. So, now I sit her waiting for them to pick up (stating a 17 minute wait, but it has been longer). This is not the first time the phones have not worked. I think CC in general needs a major redo. I am trying to get resolution for my issues, and it is nearly impossible to get thru to anyone. I also was supposed to receive a call from a geek squad manager, Andre, and I am still waiting (over 2 weeks now). Even though all of the managers above have spoken to him and asked him to contact me...NOTHING. I am at my wits end and am ready to cancel all my orders and go elsewhere. I will also be writing to the corporate office. I have purchased all my electronics and applicances from BB, but that is probably going to change. I feel that because I am a woman, I am not being dealt with as you would with a male customer. It has been terrible dealing with all this when all I want are my appliances, in good condition, delivered as promised, and resolution made as promised. Mary RIolo

Desired outcome: Resolution as stated above

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10:44 am EDT

Best Buy New computer / printer

On july 24th I purchased a new computer and print for $1, 500. Before I took it home they were to set it up. Microsoft word and printer, never did. From day one I have been on the phone with geek squad that never resolved my problem. I would deal with one agent then they would give it to someone else. I even had a tech person come out to the house that cost me 49.95 for my computer and 39.95 to install my printer that should have been done but wasn't. Since there is no direct line to call the store I had to return the print. The manager steve was very rude he really didn't care what was going on with this nightmare. Steve just said get another printer. I did, then they said my husband didn't have an account right on the receipt it had my husbands name but they couldn't fine it. I asked for a discount since I have been a valued customer for many years as well as my adult children. He flatly said no! The service is horrible! If you call you deal with someone they put you on hold someone else gets on the phone and you start all over. It has been a nightmare and very upsetting.

Desired outcome: Discount

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9:03 am EDT

Best Buy Damage upon delivery

We purchased thousands of dollars worth of kitchen appliances in October 2020. The Best Buy delivery crew, working through a contracted company called 'Pilot' hit our power line and pulled the electric mast off of our house.

We work from home and were without internet access for three days while awaiting electrical repair.

Best Buy assured us to pay the electrician bill and we would be promptly refunded. We paid the $189 bill and have not been reimbursed.

Connie Stevens/Sedgwick - the claims person I'd been working with, promised a check was in the mail. We never received it and she refuses to return our calls and email.

Desired outcome: Reimburse the $189 we were told was sent, and email to reconfirm.

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8:34 pm EDT

Best Buy Washer and Dryer installation

Hi there,

Just wanted to share a horrific experience I had with BestBuy. I ordered a $2K washer and dryer unit from BestBuy and was scheduled to deliver last Friday from 9am to 1pm. The installation team arrived at around 4pm without informing me the delay. When I asked the technician how he was, he said "getting high". Due to this, he hit the unit to a wall and made it two dents. He then asked me for $200 for installation otherwise he couldn't continue, though installation technicians are not allowed to take money under the table. He just wired the cords for a bit but in a wrong way, causing an electric shock. I called BestBuy and got rescheduled to today July 27 9am to 1pm. Took off an entire day and waiting and the installation team did not show up at all, with no text or email or call. Called BestBuy again and they couldn't get a hold of the driver at all.

This is scary and devastating. People in Nashville who had Best Buy deliver and install their appliances should double check the cord to avoid potential electric shock and fire. Apparently BestBuy does not care.

Thank you.

Order
BBY01-[protected]

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5:09 pm EDT

Best Buy Appliance delivery

I hate best buy! I will never buy from them again! I bought a washer and dryer june 22 and took it home and installed myself. Turns out, the washer was busted. Geek squad came 2 weeks later and couldn't fix it. Appt was rescheduled. Before the appt date, I called to confirm and was told the appliance had to be replaced. New delivery date a week later. Geek squad showed up and didn't do their job because the washer and dryer were two different brands. Back to the store. Had to buy new washer and dryer, same brand, new delivery/pickup date. New date came around. Almost at the end of the delivery window, I called the geek squad people and they told me that the geek squad had shown up to the house and called the number on the order and left because there was no answer. They lied! Plus, if the actually did show up to my house, why the hell didn't they knock on the door or ring the damn doorbell! Now I have to wait another four [censored]ing days to get this [censored] delivered and installed. I hate best buy! If they actually gave three [censored]s about the client, they would have gone out of their way to get it delivered today! Or if the stupid geek squad had any common sense, they would have knocked on the door! As far as i'm concerned, they're liars and frauds. No one showed up to the house. I have been here all day! They're lying to cover their [censored]. I will make damned sure that everyone I know and everyone on social media knows what a piece of [censored] best buy really is!

Desired outcome: I just want the stupid washer and dryer delivered and installed so I can be done with Best Buy forever!!! NEVER AGAIN!!!

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10:51 pm EDT
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Best Buy Unable to have orders shipped to my house

I live in a rural location according to USPS standards my address (https://pe.usps.com/text/pub28/28c2_031.htm) is of the form

Firstname Lastname
100 E Main ST
RR 1 BOX 123
Cityname ST 12345

Unfortunately, the Best Buy computer system does not allow me enter an address in this form. The issue is complicated due to the fact I do not know when I place an order which carrier Best Buy will use to ship my order so I really need to use the "one size fits all" address form.

While I enjoy visiting a Best Buy store, the fact that the nearest store is an hour from my house (the round trip - not counting the time in the store is 2 hours) effectively takes a significant chunk out of my day.

I order from other online sites (e.g. Amazon, Walmart, etc.) but Best Buy is the only company I have this problem with.

Desired outcome: Fix flawed edit on Best Buy database so it complies with USPS standards.

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6:57 pm EDT

Best Buy Not repairing appliances covered under their extended warranty

I have 2 appliances (washing machine and oven) that are covered by best buy's geek squad extended warranty. The oven has broken multiple times and 2 different companies have been sent to do the repair. Neither one did any work- just came and said they would come back then never returned. The oven is still broken. Now our washing machine broke 3 weeks ago. As usual the repairman came and said he needed a part and scheduled a day to come back and finish the repair. He didn't show up. I still have a broken washing machine after 3 weeks. The necessary part is sitting on my kitchen counter. This is breach on contract on best buy's part as they are obligated to fix the broken appliance and they continue to send people out that do not complete any repair work.

Desired outcome: Appliances to be fixed

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11:19 am EDT

Best Buy Computer Repair Service/Geek Squad

My Service Order Number is 00860-[protected]

I walked an Apple computer for repairs into Best Buy, Charlottesville, where I originally purchased it. I walked it in because I could not talk to anyone by phone, or chat, or schedule a repair online, as has been noted in other Best Buy complaints. Incredibly frustrating, because this was an hour drive for me from my office in Culpeper, VA.

The folks in the store were courteous and helpful, although a tiny bit concerned that I did not have an appointment. They did however take my computer in for repairs. Although an Apple certified repair center, the computer had to be sent to Kentucky.

A week later I received an email from the Geek Squad that I would need to authorize the cost of the repair which was 2/3rds the cost of a new laptop. The email contained a phone number for me to call. I called multiple times which got me to a machine, which told me to press #2 to get to repair authorizations, which told me to call the direct line for the Charlottesville store, which told me that they are no longer taking phone calls.

Day three of calling, I finally reached a "real person" who was apparently as frustrated as I because she told me she was working from home and then hung up on me when I told her that I was just trying to tell the repair person that I could not authorize a $1500.00 repair on a five-year-old laptop. Hung Up On Me as I Tried to Return Their Call.

I pride myself on being a polite person, which recently has been no small feat. Day four. Mustering up patience and a resolve to remain polite, I was able to contact another Best Buy Representative for the Geek Squad who also told me that she was working from home and who also HUNG UP ON ME.

Determined not to be defeated, I immediately called again, and this time was able to talk to a young lady who politely took my information and resolved the issue. At the end of the phone call, I thanked her for her kindness.

Over the years, my husband and I have purchased appliances, phones, and computers from Best Buy. Never Again. It is unconscionable that customers are treated this way. While I appreciate that Best Buy is trying to protect folks from COVID, their current system is not only frustrating their customers, it is also fostering a hostile attitude among some of their representatives towards their customers.

I will be copying this complaint to Best Buy headquarters and to Apple.

Desired outcome: An apology from Best Buy

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11:29 pm EDT
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Best Buy Delivery

What a scam operation in my opinion. We purchased a washer and dryer to be delivered or 7/17/21 for the washer and sometime in august for the dryer when it became available. On Saturday the 17th we received a call from the purported driver stating that he would be at our home in approximately 40 mins. Around 10:30 am. We were there all day and all evening. We called back on the drivers cellphone number once he was more that an hour late. He did not answer his phone and it said his mailbox was full. We were unable to leave a message. We called the Lexington bestbuy and were greeted by an automated "assistant" that promptly informed us the "this location is not accepting telephone calls" WTF. Not accepting telephone calls? We had just been in the store 2 days before and there were lots of employees just milling around. Not accepting calls at this time? Did they just file bankruptcy of something?. We called the only delivery number
we could find And were told they were a third party provider. We have them our info and were told we were next in his delivery. Another hour goes by, no delivery. We call the delivery number again and ask WTF is going on. She says the driver had till 8 pm to make our delivery. I told her he called before 10 am and said he'd be there in 40 mins. She said she'd contact him. She came back on the line and said he must be busy? Because she couldn't get him. I said his mailbox is full and you couldn't leave a message. She said he had till 8 o'clock again. I told her it is absolutely pitiful how companies hide behind technology to lie to customers who were promised deliveries. She hung up on me.
We cancelled our $1800 purchase and went somewhere else. Buyer beware. They don't have the products they are selling you. The first clue was we could not pick up the items at the store. Why? Pure scanners in my opinion.

Desired outcome: Be able to speak to a real person

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2:55 pm EDT

Best Buy Service tech rendered my functional iphone 8 useless.

Brought my iphone 8 to Morgantown WV store July 17, 2021 at 11:40 AM as per appointment to have battery replaced. Received text via different phone stating service was complete. Picked up my phone, thinking that battery had been replaced and that I was good to go. I was deceived into signing the release, as the agent made no mention that my phone was no longer operable. Prior to the service, the phone was totally functional and had approximately a 60 percent charge remaining. The Best Buy tech who destroyed my phone made bogus statements on the release stating that it had water in it and that it would not charge, although prior to him touching it the phone was completely functional. Had I known that I'm receiving a phone that was no longer operable, I would have refused to any type of release.

Desired outcome: Refund to my credit card for service charges and an additional $350.00 to cover replacement cost of inoperable i-phone 8.

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4:31 am EDT
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Best Buy LG dishwasher bad installation

The worst costumer service. Spent two hours on the phone and getting the run-around with this company just to have a service person come out and fix an installation problem. Still Ridiculous! Called them yesterday 7/16/21 and explained that my dishwasher wasn't installed correctly and that we had previously called about the issue. We ended up having an LG technician come out and they told us that we needed to contact Best Buy back again because the issue was with how it was installed and that the hose wasn't draining properly and therefore also ruining the motor inside the dishwasher. And first of all they installed the dishwasher using my old hose from the previous dishwasher! So I called Best Buy to set up an appointment, only to spend two hours on the phone and them giving me hassles. First they claimed I didn't have tech support which I did and had proof of that on the receipt, then they tried to push it off on LG again after I had just explained they were just out, then they said that they had to speak to my husband because he's the one who purchased it, and then they are making us pay for their installation mistake even though it's under a year and under tech support. Unbelievable! Spoke to a customer service rep in Asia that had no manager or supervisor that I could speak to. With this type of service I will never buy from them again! My request was simple, to schedule an appointment to have someone come out and fix my dishwasher and install it correctly. Instead I had a two hour phone call with them giving me hassles.

Desired outcome: Problem to be resolved, appointment made and my dishwasher fixed

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12:28 am EST

Best Buy They hang up on me

They not listing to my computer problem

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2:11 pm EDT

Best Buy Customer Service

I have an account with this crappy company (which I assure you I will NEVER use again). I contacted the company two to three weeks before I moved (a month ago) with my new address. A month later I never received my Account Statement. So I called today to find out that my address was NEVER changed, which means that my personal information that was on the Account Statement is floating around somewhere for anyone to get their hands on. So the idiot I talked to (yes, it was a supervisor) informed me that she wouldn't change my address because I didn't have the three digit code on the back of the card (which is still packed someplace). So, unless you change my address I will not be receiving my Account Statement which means I don't know when my payment is due nor do I know how much I owe. I've attempted to deal with this crappy company (oh and by the way the washer and dryer I bought in August 2020 has already needed repairs). I will NOT be responsible for any purchases on this card due to the inability of this company to handle their business properly.

Desired outcome: UPDATE MY ADDRESS

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1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Refund from my new LG Velvet Cell phone screen broken

Order: [protected]
Hi There,
I got my LG Velvet phone at Jun 1, 2021, but the screen was crashed at 6/10/2021. I used it very carefully without any falling down or other accidents. Also I used it only as a phone and I don't have data plan. In addition, my case and protector are all perfect with no damage.
I found the crash is from a very small dot in the screen edge. So I believe the only reason might be that clicking the voice control button and causing the issue. It should be the design issue, or the small point has been already there when I got the phone but was very difficult to find it at the beginning.
I contacted the seller and bestbuy, but the seller refused the return or refund and let me repair it by my own cost.
The bestbuy support team cannot help either. They said it was not sold by bestbuy and they only can offer $60 as the screen replacement.
Firstly, the original screen should be cost around $300, plus labor fee and tax, should totally more than $350. Also I want to return it because if it is the design issue, it will cause the damage again soon.
I hope you can help me to get the full refund. It is only used by 10 days within the return policy in Canada.

Thx,

Allen

Desired outcome: return and full refund

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. Initial Best Buy complaints should be directed to their team directly. You can find contact details for Best Buy above.

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.