Bernhardt Furniture – What happened to Bernhardt

We purchased a sofa from Weirs Furniture March 2025. The couch was delivered and had a nail coming through the leather so we called and Weirs arranged another delivery with a pickup of the defective sofa. The 2nd sofa arrived and defects in this one was worst then the first sofa. We called again and were told they would make sure that the next sofa was thoroughly looked over prior to delivery.

The third delivery ended up with three guys coming in with throw pillows. I said to them this is supposed to the whole sofa exchange. They ended up questioning me as to what was wrong with the sofa. Seriously. I showed them the defects and they ended up going to get the whole solfa from the truck. The third sofa had numerous large marks on the cushions so I did the best I could to trade them out with the 2nd sofa they were taking away. Still not perfect but done with rearranging our schedules to accommodate this disaster. I called Bernhardt because I felt they needed to know what happened and to relay my nervousness of how this sofa was going to hold up. I spoke to Kim Lipford. She asked me for receipts and many other things and obliged and all her requests. She sent me an email stating that Bernhardt was going to arrange a 25% discount. Then she stopped responding to calls and emails to follow up to her discount. We have purchased Bernhardt furniture over the years and had always been happy with their furniture. What happened? Also Weirs could do better in staying involved and making sure the 2nd sofa was thoroughly looked over. What is Bernhardt doing that 3 sofas had bad defects? Have all the emails, calls documented and lots more pictures. Such a disappointment.

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