SUBMIT A COMPLAINT

Bernhardt Furniture Company Customer Service

0
Complaints20
Pending0
Resolved0

Bernhardt Furniture Company Inc.

1839 Morganton Blvd
Lenoir
North Carolina
United States - 28645

Customer Support Phone Numbers

Bernhardt Furniture Company is one of the largest family owned and operated marketers of fine wood and upholstered furniture in the United States.
Outlet Address
916 Hickory Blvd, Hickory, NC 28601
Plus

Bernhardt Furniture Company Complaints & Reviews

Bernhardt Furniture Company / leather sofa

Do
Aug 08, 2018

To reading all the reviews I am quite upset. I waited forever to be able to buy a leather sofa. I purchased it at Nebraska Furniture Mart last October 2017 and about the three sectional couch and the leather chair and ottoman. Within two weeks they had to come and replace all three...

Bernhardt Furniture Company / leather sectional sofa

Ev
Oct 02, 2017

In 2006 we purchased a very expensive two piece leather curved sectional sofa with large matching ottoman. This furniture has been cleaned and conditioned regularly over the years. It has been used very little since it is not in our family room where the large screen TV is. Our Macy'...

Bernhardt Furniture / Queen size upholstered bed

Lo
May 14, 2017

After waiting an inordinately long time for the delivery, the bed arrived with the footboard and side boards out of line. They do not sit flush, there is a discrepancy in height of a quarter inch, and a gap one one side that the professional installers could not remedy. Premium pricing for...

Bernhardt / Bernhardt leather recliner sofas

Dj
Dec 03, 2016

Purchased two Bernhardt sofas in 2011 from Stacy's furniture in Grapevine. Both sofas have recliners on each end. One end broke on each sofa after only 1 year. The first repair was free. The next one I had to pay for. The repair man said most sofas are built cheaply now with either plastic...

Bernhardt / Leather sectional sofa

Bo
Nov 12, 2016

i purchased a Bernhardt leather sectional sofa from Dillards.. it sits in my living room with no direct sunlight...and has never had any cleaning solution applied...the cushions are peeling away in flakes...The ottoman also did that so i sent it to the junk yard. Dillards local store...

Bernhardt / Leather recliner

Ja
Nov 07, 2016

We purchased two leather recliners. After less than a year's use the brown leather is wearing away. These chairs were not cheap. When we complained, we were told to go and purchase a brown pen for leather from Home Depot and try to fix it ourselves. We caution anyone to refrain from buying any...

Bernhardt / Leather sofa

Su
Jul 11, 2016

We purchased our leather sofa & love seat by Bernhardt 2.5 years ago. One of the seat cushions has several spots that are peeling. All five seat cushions have been treated exactly the same as I rotate them monthly and condition with a leather conditioner. I contacted Bernhardt by email...

Bernhardt / Worst customer service on the planet (without exaggeration)

Al
Jun 20, 2016

We ordered a small table that arrived damaged. It took over two months (and incessant follow up on our behalf) to get the replacement. Because they won't ship direct to a residence, we had to use a receiver warehouse. The damaged table sat in the warehouse (where we were being charged) for...

Bernhardt / Leather Chair

Re
Dec 17, 2015

We purchased this product a number of years ago, and unlike most of these complaint, ours is based on very, very poor design and construction. While we were told the frame was constructed of solid hardwood, come to find out (after the damn thing breaks) it's actual construction is plywood...

Bernhardt Furniture Company / Furniture still not delivered after 5 months

Gt
Nov 24, 2015

I originally ordered furniture in JUNE from Mathis Brothers (5 months ago), knowing I needed it before the holiday. I thought 5 months would be plenty of time. Bernhardt never told me that the fabric would be backordered. I should have been told in JUNE so I had enough time to order...

Bernhardt Furniture Company / Castleton Sofas

Re
Nov 01, 2015

We also bought two Castleton leather sofas by Bernhardt at Havertys in Florida, 9/2015. Not only did we get the bait and switch after paying to find out the product was not available for a month, received them last week and they immediately smelled like cat pee upon taking off the...

Bernhardt / Odor from sofa

Im
Jan 18, 2015

I bought a beautiful Bernhardt sofa several years ago. At first when I sat on it I noticed my eyes burning, so I limited my time on the sofa and thought the problem will go away in time, and give it a chance to off-gas. Fast forward to today, the sofa produces a persistent unique smell. To...

Bernhardt Furniture / Terrible quality furniture

Kr
Aug 09, 2014

In November of 2006 I bought a Bernhardt couch from the Bernhardt Outlet store while visiting Hickory, NC. Within several months of buying the couch, the leather started flaking off. This seemed extremely strange since we have never had a cat, dog, or other animal. Now it is about 7.5...

Bernhardt Furniture Company / Leather furniture is peeling

Da
May 16, 2014

5/16/2014 - DO NOT BUY BERNHARDT junk!!! We purchased an expensive Bernhardt leather sofa and ottoman from Haverty's in Altamonte Springs, Fl just over 8years ago. This sofa is in our front room and almost never gets any use. I just noticed that the leather is peeling and cracking on...

Bernhardt Furniture / sofa Foster 5177L

Ja
May 10, 2014

I just read some of the complaints about bernharrdt furniture and wish I read them before I purchased my TERRIBLE Foster 5177L couch! It is now three years old. It sinks between the first and second cushions. It was purchased at Raymour and Flannagan. We've had them come and look at...

Bernhardt / Leather Sectional

In
Sep 11, 2012

I purchased a beautiful Bernhardt leather sectional sofa from a couple that lived in a town an hour away from me. The sectional was three years old and when I bought it, it was gorgeous. It is indeed Bernhardt because I checked and did my due diligance before purchasing this. I still paid...

Bernhardt Furniture Company / Cheap Furniture

Ne
Feb 08, 2012

I purchased a Bernhardt panel bed in May 2010 for about $2, 000. Within a few months a crack started to appear in the bottom panel, and after a few more weeks the crack had progressed to a large jagged crack. It was very difficult to get anyone to respond to me (or even to get a phone...

Bernhardt Furniture Company / Bad service

Pi

This is my experience of buying a Bernhardt leather sofa from Dillard's. I hope that my story would deter anyone from wasting their money by buying any Bernhardt leather furniture. I purchased, in December 2005 for $2400.00, a Bernhardt leather sofa from Dillard's Department store. In...

Bernhardt Furniture / Beware

Ra

I purchased a Bernhardt chair and ottoman. Bernhardt claims to make quality products and, therefore, the increase in cost is justified. However, the fabric on my chair and ottoman started disintegrating less than two years after purchase. The fabric has a design on it made of chenille and...

Bernhardt Furniture / Awful service

Tr

Due to water damage from a flood, we wished to replace two table leafs for a Bernhardt dining room set we purchased years ago. We sent a letter with photographs to the president of Bernhardt Company, Mr. G. Alex Bernhardt, on September 17. No reply. We then found an email addre...