The complaint has been investigated and
resolved to the customer's satisfactionResolved Benjamin Franklin Plumbing — Terrible service
resolved to the customer's satisfaction
Recently, after a break in our local water main, we had fine sand and gravel clogging our plumbing fixtures. I took apart our Delta kitchen faucet (which had been working fine before this), and when I reinstalled it, I couldn't get it to stop leaking.
The next day my wife called Benjamin Franklin after our other choices could not come that day. Turns out he sold my wife a $420 new faucet (including installation). He wrote comparison quotes of "vintage rebuild" (probably a $12.00 Delta repair kit plus labor) for $369. Of course my wife went for the new faucet for just $51 more. He also wrote out a quote list for a replacement toilet ($493), change laundry faucet ($280), and laundry faucet with utility tub ($737). I fixed our toilets by getting the sand out of the lines. I fixed our laundry tub with a $26 faucet set.
I chalked the kitchen faucet up to "live and learn." But then the water flow drastically reduced. The same plumber came out again. His words to my wife were (and I'm not kidding): "Haven't you heard of 'Go Green?' His point was that this is an environmentally friendly water-saving faucet. Bull! Nobody would consider this normal functioning. I'm calling tomorrow to cash in on my 100% satisfaction guarantee. I am really pissed. I don't care if they are on time--this is a scam aimed at selling naive people overpriced products and services they don't even need.