Home Choice Services
reviews and complaints

I opened a service request through our home warranty company on March 29th, 2023. Contractor came out thinking it was fixed but it is leaking worse than ever. Reopened the request on 4/13. Contractor comes out, stating he now needs a part for the repair and will return. That was the last I have heard form this company.

Reopened the inquiry on 4/30. Company states that I need to order a part that is under manufacturer warranty but cannot provide me with any information about who/what is needed to be ordered. I have now gone back and forth between Home Choice and our warranty company for the last month trying to get information/a new contractor/refund and they are both giving me the run around every week.

and its clear that they dnt want to assist me they say the statement will continue with arrears i phone yeastaday and today between 12 and 13pm is the same thing but on their side they want me to give them the current number i am using but its not fair why they cant help me with the number i am using they asked which network i was using what a bad experience.

296Wh Portable Power station bought from you is very good condition and working good; my problem is not the one that was advertised telephonicaly; the one who phoned and advertised said to me the; power station works as follows ; works in the abscence of electricity in frigde;microwave; laptops;TVs; Ironing etc/ only to find that was not true; than I never used this appliance till 14 days as I was trusted Home choice as usual; and on that time there was no loads shading; other delay was done because I wasnt have your way how to contact complaints'department but I always raised this problem to those who usualy phones me about the issue than promised to forwarded my complaints till so late like this now/ since from there I never used this product still in a good condition also in its package box/ my concern is this/ could you please make me an exchange to provide me with a stronger power than this you gave me so that can work all my appliances in the abscence of electricity; ill top up to this because im still paying for it/ im you loyalty and old customer from 2006 faithful to you also a recruiter for another cuctomers buying from you now/ I knew that time is long but appliance is still save and in its package/ yours loyalt old customer SICELO MKHIZE (DURBAN MAYVILLE 4098)

I bought the bed last year May 2021. During that time i had to have it replaced 4 times. The stitching wasn't right the it was stained then the coils was out . The last one we got we were defeated and stopped because we couldn't get an upgrade to have a different type of bed and name brand . So after a year the mattress became worse when you get onto the bed you can feel the springs and it presses against your body . We wake up with sore backs and bodies every morning. This is why I decided to complain about it and find out if the bed is under warranty so something can be done about it. We bought this from home choice and I regret it every day . They should stick to bedding not beds. I can send the pics tomorrow of the bed now.

Good day,

My name is Kebawetse Leah Montsho. I have ordered pots with guys and I was told that my I will receive a free  gift kettle which did not arrive with my order. I dont understand why you people lie to your customers and you do not honour your promises. I would like the kettle to be delivered unless  I will return the order back you guys.

ID number: [protected]

Can some call me back to explain this.

on the 03/03/2022 around 15h30 i called finchoice customer services regarding my account status because i noticed the amount i didn't know, after checking my details Olga explained to me that in order to close the account i must pay R111,84.but the next day(04/03/2022) when i inquire again in the morning the lady by the name of Thabisa then said in fact i need to pay R297,01 because end of february they debited less than the instalment with a shortfall of R100 and an interest that was supposed to be added in december.

my quiry is that why did they debit less than the instalment agreed and why was the interest not added in the first place because the account was supposed to be paid up end of february?this is why most people don't finish paying their accounts because same thing happened with their homechoice account their debit order system was not working for three months and they did not bother to inform their clients so now we have to pay the interest of their own mistakes.

The complaints are of important many need to be addressed thoroughly.
Far too many calls I received in period of over five weeks. Constantly calling me as third party to my wife business engagement with Homechoice. I tried to send a history of the incidents and calls. I will mail them to you in due course in the meantime stop company to calls on [protected]

my mother placed an order at HomeChoice sometime last year, it was never delivered. We have visited HomeChoice in East London to trace the goods, and it was confirmed that they were never reached our residence. But now my mom has been referred to credit attorney for not paying the account.
she is having sleepless nights about this as she has been a good customer to home choice for so many years.

please can this issue be resolved.
her ID Number is [protected]
contact number: [protected]/ [protected]

Good day all

I have a complain towards home choice I ordered restonic mattress 2019 October. I did not receive the order but they still tell me I'm owing them of which I'm not owing them I've sent several emails to them asking them to credit my account, because now they make my name look as if I'm not paying my accounts of which I do . I also sent them affidavit they also confirm that the mattress is stuck with their delivery company I'm not how is that my problem . Please hellpeter I need your assistance I don't know what to do any more

Was assigned this company through American Home Shield. Home Choice Services refuses to communicate with us to tell us exactly where and how big the access hole needs to be in the kitchen ceiling to reach the second floor shower leaking drain, other than to rip out our kitchen cabinets. The leak detection guy said something different. Totally untrustworthy, do not care about customers. We are forced to pay privately to get this issue resolved. We both work and don't have time to sit on the phone and nag either of these useless companies. WiIl be cancelling our AHS policy too. Save your sanity - stay away from Home Choice services.

I've been dealing with this problem since March 16, I had a leak underneath my kitchen sink, technician, from Home Choice assigned by American Home Shield, came and diagnosed the problem: I needed a new faucet... told me that Moen (the faucet manufacturer) offered lifetime warranty, I contacted Moen and they sent me an email stating that my faucet was not under warranty because they do not transfer warranty to second owners, warranty is issued only to original owner... so I passed the information to AHS and Home Choice, AHS assured me that they will authorize a new faucet. Spoke to many many agents from AHS: Kate ID # [protected], Marge supervisor, Stephanie supervisor, etc all of them assured me they would send an email to Home Choice. Today April 8 finally a technician came he didn't have a faucet with him and told me that he didn't know what he was at my house for... he was on the phone with the owner Tony Alencar, he refused to speak to me, so I called Elizabeth office manager(?) that said that they never received authorization for the new faucet because my faucet is under warranty with Moen! So back to call AHS spoke to Stephanie the supervisor, and she telling me that Home Choice told her that faucet is under warranty... Both companies refused to see my email from Moen stating that there is no warranty. I don't understand why they keep insisting on that when I have proof from Moen. Anyway I've been without running water in my kitchen since March 16, today is April 8, with multiple phone calls to AHS and Home Choice where I found them, especially Diego manager, very rude and patronizing, he put me on hold, not very successfully, and I listened to a conversation with one of his technicians, insulting a customer. Elizabeth very rude, unable to solve problems, the 4 plumbers that came to my home very inexperienced acting like they never saw a faucet before. I don't how AHS can work with such unprofessional contractor. AHS assigned me a new contractor but it's up to me to show him my proof from Moen... this is a joke and a scam from both companies as soon as I get this problem fix I'll cancel my contract with AHS.

I'm not happy with the service I got regarding hisense TV I ordered on the 15th of December, as my order has not been delivered yet and to top it up your consultants been rude and give me false information and what make me more furious is that I've calling doing follow up but I haven't got the feed back till yesterday when was tracking my order and it shows that it was delivered @ 6:30 am and when I call the consultant said it was delivered @ 8:30 times do not correspond and they can't even see who the driver was

These people were sent through American Home Shield, so I paid $75 for a service call. Technician came. Told me I had a leaky faucet. Told him I already knew that; that's was why I requested the service. He said he couldn't fix it until I ordered a replacement, since it had a lifetime warranty. Tried to explain since I wasn't the original purchaser, the lifetime warranty didn't apply. He filed the report anyway, which means no repair, and I still have a leaky faucet.

Called American Home Shield; they blamed the technician. Called Home Choice Services. They said to call American Home Shield. Said I had already done that, and since their technician was at fault, it seemed they should take responsibility. Basically, the office manager said I was screwed. Still no repairs. Out $75. Don't use these guys.

I bought fridge on the 12th December I received an sms on the 17th December saying my parcel FFS30631747 is on the way today its 21 December I received nothing is my order still on the way?

I bought a Denver bed with a Mattress in October 2019 and was ment to start paying in February 2020. Less than two weeks I discovered fault with the mattress immediately I called Home Choice, they then promised to send someone to come and check the problem. After which they will replace the mattress, nobody came we called again and again but everytime we spoke to a different person and that person would promise to sort it out. We went ourselves to Home Choice in Wynberg we even brought the pictures of the mattress. Then the lady sent an email to Head Office, the reply said the bed we bought doesn't have a guarantee yet the very same mattress has a sticker of a five year guarantee. Now we are stuck with this mattress which we don't know what to do with it, because it's very uncomfortable to sleep on it. Home Choice can contact me on [protected]/[protected] [protected]@gmail.com/[protected]@mail.com.
I'm tired I don't know what to do anymore.