BELOMAN
reviews and complaints

I called with an emergency trying to figure out where a leak was coming from, from in between my walls. They sent their team out the same day within a few hours of my call, located the problem, and fixed another minor issue. Great customer service! I use them for my HVAC issues too. I have never had a problem with this company. I moved into the area a few years ago and have stuck with them because of their professionalism, timeliness and awesome service.

Wonderful service and technicians! Very friendly, helpful, and knowledgeable. Most of their technicians have worked for BELOMAN for many years. It's nice to have the same technicians working on your heating & cooling system because they are familiar with it. Love the reminder calls and texts they send and they let you know when technician is on their way. Gage Smith is a great technician! Always answers my questions and explains everything he's doing. Extremely knowledgeable and friendly!

Not sure if my first one went through. JAmes is in an excellent technician more importantly highly professional. Very much has a servants heart. Though allergic to cats he insisted on assisting my situation, and fix the issue. I was very humbled by his willingness to serve. I'm in the customer service business myself I highly appreciated not just the fact that he did the work but that he was so Knowledgeable Good information going forward. I am very thankful I'm very appreciative of his efforts

In general I have been very pleased with Bel-o technicians. Always courteous, knowledgeable and professional. Provides layman's explanations for work done and answers to questions. Usually on time and gets work done in a timely manner. Just so happens this time they weren't able to make the time/date agreed upon due to lengthy work needed on previous job. First time that has happened. But showed up early for the follow-up appointment. Been with them for over 25 years and been totally satisfied with their work. .

Greatly appreciated the timely, thorough and professional annual A/C system “tune-up" service today by technician Nick! Took the extra time to ensure the outside unit was especially cleaned, since we missed our Spring 2020 A/C service last year due to the COVID-19 pandemic. Nick graciously answered all my questions, and explained a few items I brought up after he was finished. Nick's service today reinforced our family decision about 8 years ago to leave a competitor's membership, due to shady business practices. Thank you once again Belo-Man!

Our boiler threw an error message less than a week before we're expecting single digit temperatures, so we were quite stressed! But we contacted Beloman, and they had their incredibly courteous and friendly serviceman, John Smith, out the next day. He promptly identified and quickly resolved the issue, and had our boiler operating smoothly within the hour! He was absolutely professional, extremely knowledgeable, and safety-conscious during his visit to our home, and we will always be delighted to see him so he can save the day! Thank You Beloman & John Smith!

Robert was efficient and friendly. I had to call Beloman soon after due to odor coming from air conditioner vents. Technician I talked to and tried to explain the smell seemed to brush it off even after I told him that we had never had this smell before and it started soon after Robert left. He immediately pointed out that we were not even charged for Freon instead of trying to help with why there was an odor. No call back or visit. I just hung up since I felt it was going to turn into an argument with no resolution. I always had good reviews for Belo but felt let down this time.

Every time I have encountered a BelO team member over that last 10 years I have been impressed. Gage was no exception. He was knowledgeable, timely in his completion of cleaning our air ducts and provided additional helpful recommendations. The house feels cleaner since he cleaned the air ducts! He also shared a story of a BelO product (Halo) that helped with his allergies. We were grateful because my husband has allergies too! He also cleaned out our dryer duct. After that, it was like the first time we ran the dryerclean and dry clothesone of lifes simple pleasures! Thanks, Gage!

I attempted to get them to come out and service my air conditioning. Called at 11:30 AM, was told dispatcher would call me back "in a few minutes". I called back at 4:20 PM and said that I had been told I would be called "in a few minutes" and it had been almost five hours. Was put on hold for several minutes at which time the representative (I believe) asked if I wanted to hold. After several more minutes my wife called so I hung up. Called Home Services Department, left a message and just as I finished leaving message Home called me back - less than two minutes to respond. Bel O had horrible customer service that day. I wonder how you get a hold of them if you have issues with their service? They did not even respond when I was trying to place an order.

Belo has been my go to plumbing contractor for over 10 years. They have excellent customer service and quick response time. No matter what plumbing issue I have had, I know I can count them to fix it at fair price. Their technician Ken showed up on time, and even had on a mask and gloves as he approached the house. I am in the service industry as well fixing plaster and drywall in customers homes, and know what it means to care about the customers safety as well as my own during this Covid Pandemic. In my opinion Belo gets five stars in quality and service, and a sixth star if I could give it for making us feel safe during these unusual circumstances. I will always call them first. Thanks again to Ken and everyone at Belo. Sincerely, John Smith of Belleville IL

My experience with BELOMAN was very positive from the onset. The technician from BELOMAN arrived promptly at the time communicated during the scheduling of the appointment and was very efficient in completing the variety of plumbing requests as part of the appointment. To further validate the technician's excellent service and thoroughness, he filled the sink with water before completing the job to check for leaks which helped identify a very small hole in the new sink. I then called the kitchen & bath store where the sink was purchased to inform them of the issue and followed with pictures provided by the technician to validate the claim. While the sink is now a separate issue with the kitchen & bath store, the technician was very helpful and professional in completing the job and helping me communicate the issue regarding the sink which made me feel a little better after learning of the disappointing news. Thank YOU, technician and BELOMAN.