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Tuff Shed Customer Service Contacts

1777 S Harrison St.
Denver, Colorado
United States - 80210

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Tuff Shed Complaints & Reviews

Tuff Shedtuff shed

Cannot get a response from customer service about malfunctioning door lock. Shed is new so should be fixed in a timely manner but cannot get anyone to answer their phone. Shed installed in december of 2020 and haven't tried to use it yet since installed in winter. Although door will closed it won't catch properly. I sure it will be simple to fix but resisting the urge to try it myself . My name is jeanna hayes cook. 136 julee emilyn dr. bonaire ga [protected]

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    Feb 16, 2021

    Tuff Shed — Customer service

    Tuff Shed was purchased as a Christmas gift. It was installed Feb 1st. They had the information and confirmed...

    Tuff Shed10x12 Shed

    Ordered it on Sept 3, 2020, no communication until early Dec for installation, I called numerous times for any information regarding dates and pad requirements, they never called back! Rescheduled installation twice due to COVID, that's fine. One occasion no showed up, no call, next no show, but they called! When they did show up there were no shingles, trim boards and the ramps they sold me were "never" offered but they were on the sales order they signed off on, so they sent three foot ramps after selling me 6 foot ramps. Two weeks later they still have not completed the shed, upside is we have had a chance to look at it and find no studs on the door wall, the side wall has wall studs however there are no nails on two of the studs, the shingles are blowing off, still have no trim or drip trims and they are harassing me to sign off on the job as complete. I do not blame the contractor, he was given poor quality product to work with and had to go to the hardware store to purchase shingles just to install them as well as a few other items to cover the insufficient factory issues. Tuff Shed will not return my calls or provide me with a schedule for completion.

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      Dec 11, 2020

      Tuff Shed — Purchased, not installed, three months

      I had problems with scheduling right away. They made promises since September, install dates were missed...

      Dec 04, 2020

      Tuff Shed — Shed installation

      Please beware of Tuff Shed buildings especially if you are unable to properly inspect the building after...

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      Nov 12, 2020

      Tuff Shed — Preparation and quality of build

      I wish someone would have came out to my home. Instead, they used google earth to survey the area and provide...

      Oct 09, 2020

      Tuff Shed — Shed

      Purchased a shed from Home Depot. I did the research and figured Home Depot and Tuff Shed would deliver a...

      Oct 04, 2020

      Tuff Shed — Miss representation of product

      My name is Richard Craver & live at 2027 Silver Spur St' Las Cruces NM 88012 I called Ron Meese the...

      Aug 19, 2020

      Tuff Shed — Concrete supports, wood shims, trim boards, door drip edge, door, not level

      Concrete pad stacks are rolling to the right, some of the blocks are broken, some are not supporting the...

      Tuff ShedTuff shed warranty issue

      I have a warranty issue with my double doors. They are sagging due to too short of screws being used on the hinges for how heavy the doors are. Based on bad responses from my previous complaints, I had an email for an assistant manager in the Louisville, Kentucky plant. Over 3 weeks ago she answered and stated the District Manager, Barry Glastetter, would contact me to get me on the schedule. I have not heard back from Barry or any of my followup emails. While I like my shed in general, the customer service from this company is very poor. I had provided pictures to the company in my original email to Stephanie Traver

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        Tuff ShedStorage building

        I have called the customer service number perhaps 5 times and have yet to talk with a customer service person about my warranty problem. The door will not close properly forcing me to slam it and yank very hard to open it. It is a simple warranty fix, but no one calls me back.

        I do not understand why a company that touts their quality and their service fails to contact me about a simple warranty matter.

        TUFF SHED fails to live up to its warranty.

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          Jun 30, 2020

          Tuff Shed — 8x12 shed

          Tuff Shed in St. George has an awesome salesperson but everything he promised was not delivered. My shed wa...

          Tuff ShedDeterioration of shed due to moisture

          See above

          The Tuff Shed brochure I received when purchased reads "All trim boards will have been painted front, back, sides, top and bottom before installation on your building. This process makes it virtually impossible for moisture to penetrate the substrate." Unfortunately moisture has deteriorated the trim boards and lower 8 inches of the siding. The trim boards are rotten and the local Tuff Shed office will not repair it. Furthermore, the brochure reads, "All four edges of your siding are painted. This is very difficult to do after your building has been assembled." The inside of the siding has not been painted.

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            May 20, 2020

            Tuff Shed — Shed

            I am unhappy with my recent (May 6, 2020) TUFF SHED Pro Studio roofing installation. The nailing is defective...

            May 08, 2020

            Tuff Shed — Delivery service & poor follow up customer service

            I purchased my shed from Tuff Shed located in Pacoima, CA. The door that was delivered with the Shed wa...

            Dec 17, 2019

            TuffShed — 10 x 12 shed

            Poor Quality, incomplete work, wrong door swing, missing parts should pretty well cover the product from Tuff...

            Nov 26, 2019

            Tuff Shed — purchased a 8x10 ft garden ranch painted tuff shed but charged for a an 8x12ft shed.

            I live in a community with a very strict HOA. I initialy went to purchase a 8x12 ft shed but told the Tuff...

            Tuff Shedtuff shed

            We purchased a shed from home depot in Bolingbrook Illinois and had it installed at 318 Karen drive-in Romeoville Illinois there are numerous problems with the shed the inspector will not pass the shed I have made a minimum of 8 phone calls with only one response back and was reassured that it would be taken care of that was on October 21st nothing has been done as of yet how do I handle this we purchased a very expensive shed that is unusable please contact me at [protected]

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              Oct 17, 2019

              Tuff Shed — delivery issues

              We purchased a small 8'x 10' Tuff Shed and were told it would be 2 weeks - 2 1/2 weeks tops for...

              Oct 14, 2019

              Tuff Shed — garage

              From start to finish terrible. You pay up front and it is a series of corners being cut, delays, excuses, and...

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