BellaVei’s earns a 1.0-star rating from 0 reviews and 46 complaints, showing that the majority of skincare enthusiasts are dissatisfied with their products.
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ASL20210117ZA5294721 Follicerx
Hello, my order was made on 17/1/2021 ASL20210117ZA5294721, no products was received, emails stating that nearby Post Offices must be contacted was done, no products found. I request a full refund. Un acceptable that an order can take 6 months for delivery, tracking site as well not useful.
Desired outcome: Request full refund , no products delivered.
Nuviante eyelash enhancer scam
I ordered one nuviante eyelash enhancer on your website on the 15th july 2020.
Two different amounts were instantly debited from my bank account!
Up until today's date, 26th augustus 2020, I haven't received my products?
Check your inbox from me, count the nr# of emails i've send to you regarding this matter?
Where is my products?
Refer to my 1st complaint regarding my previous emails of products ordered and not delivered.
My bank logged a fraud case against your company and I've changed my bank Card details to prevent furthermore deductions.
A no-reply email send from your support team which DOESN'T EXIST, no customer service help desk available regarding this.
Soleilglo
Hi
This mail hails from the Republic of Singapore.
On 30.3.2020, I bought online a Teeth Whitening Product known as Soleiglo at S$39.50 (as advertised) after having seen an advertisement in local newspaper "Zaobao".
To my utter shock, I was billed S$202.97 via credit card on 30.3.2020 instead without my express consent.
To-date, to add insult to injury, I have not received the said products.
Regards
Wang
Is BellaVei Legit?
BellaVei earns a trustworthiness rating of 1%
Stay away! We strongly recommend avoiding BellaVei.
With only 0% of 0 complaints being resolved, BellaVei slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.
Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
Exercise caution when using bellavei.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
BellaVei protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to BellaVei. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for BellaVei. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Bellavei.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Bellavei.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Bellavei.com you are considering visiting, which is associated with BellaVei, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
follicler
On 16 August 2019 I ordered and paid for 5 Bottles FollicleR in the amount of R2300.00.
On 21 October 2019 I sent email to Support@ Bellavei.com. No Reply.
On 24 October 2019 sent 2nd email requesting answer or cancellation and reimbursement - no reply
On 8 November 2019 sent 3rd email threatening legal action - reply saying customer service would contact me - no such thing
On 13 November 2019 sent email to delivery@bellavei.com asking for explanation - no reply
on 19 November 2019 sent email requesting explanation - no reply
On 19 November 2019 sent email to support and delivery - Lets see
I believe this company are scam artists and should be blocked from Online Shopping
nuviante kit purchase
I still not have received product and no feedback/ replies for e-mails sent to support
purchase order: (#48000-C886C)
The product was advertised for amount of r405-00, but they charge for four products an amount of r 2415-00 was debited from my account
Plus they also charge for annual membership without consent.
All attempts of contact are futile with following e-mail address
[protected]@bellavei.com
Reagrds
Sanjeev Sewnarain
+27 [protected]
EMAIL :sanjeev.[protected]@yahoo.com
[protected]@gmail.com
folix hairgrow tablets 3 bottles for g l kruger
i have ordered and paid for above product 11/05/2019, after numerous emails received tracking number ASL20190511ZA3327305 which the south african post office requested a valid tracking number, emailed this request to Bellavei.
Bellei apologise that the product was not sent yet,
they will sent the product, will be in south africa within 12 days have requested the tracking number, again Bellavei apologised product was not sent.
please refund my money as soon as possible as this has been going on for 5 months.
unauthorised card charge-unethical
I purchased a product advertised for R349 but R1495-00 was immediately debited on my card. WHY ARE THESE PEOPLE ALLOWED TO CONTINUE STEALING MONEY ONLINE?
I've only just found this website and shocked to see so many complaints from people all over the world who have lost money or never received their products!
THIS IS SO WRONG! WHY IS THIS NOT BLOCKED OR REMOVED ?
Who manages this kind of FRAUD?
How much longer will this be allowed to continue - why isn't the public being warned before its too late?
product
Good day
I bought the following product, (Follicle RX) on 28 August 2018 and still not received my package. My order number is, C4A2914E2665FF85852582F6003644DD and shipment number, ASL20180828ZA2108391. I emailed your support line many times but didn't received any feedback. The name of the product I bought is Follicle RX as mentioned above.
Kindly help and advise please.
bellavei face products
Good day
On the 13th of August I order BellaVei face products. This is now 8 weeks and I did not received anything. I try to contact them on their live chat block. I sent them a message stating that I did not received anything so they just said that I must keep follow it up with the post office with the tracking numbers that they send me.
But it seems that they cant really help you after according to them already sent the product.
nuviante eyelash enhancer
I ordered 2 Nuviante products online -
[protected]@bellavei.com - on 30/07/2018, an immediate amount of R 980 was debited, I have sent multiple e-mails, received no replies or correspondance from them regarding my products nor the money I lost. What can I do to report this or at least be refunded ?
Order : 0F8F1A855600FD1C852582DA00246B0D
Shipment Number:
ASL20180730ZA1952856
Chantelle
Same happened to me, i waited 2 months and when i went to collect, i had to pay a further R800 for customs duty and vat. When i opened the mascara, it is bone dry! They also sent pills which i didn't order. What a frikkin ripoff! Almost R2000 for 2 dry mascaras ... doesnt even leave a mark on my skin when testing it. Also took off the 149.95 for membership ... i had to cancel my card!
bills
I am very annoyed with my order of Bellavei (cleanser, anti-wrinkle, anti-aging moisture and advanced eye treatment) under the promotion of RM129.95 in May 2018.
Instead my Mastercared [protected] was debited with an amount of RM597.77 on 11 May 2018. Futhermore, my card was also debited with an amount of RM39.95 from June to August 2018. I consider this is daylight robbery and dishonest sales.
For a vast company like Bellavei, I should say that it is very terrible of u to do such an act.
Kindly reimburse to me the sum which was not to be debited from my mastercard.
Thank You.
Kindly reimburse to me the sum that is due to me.
service
Have paid and ordered 2 months ago
Only have a shipment N
Order not delivered to my door
I have provided with address ?!?
Why I haven't been informed I have to deal with local post office
Have no time for this
Post office needs a trucking N - who can provide me with that N
It's 21 st century people
Very disappointed
Pls respond ASAP
This is taking so much energy
Not worth it
poor advertising and products not received
I saw Ad online for their products, it was advertised as R449 however included 4 items. I proceeded to purchase and my bank account was debited for R2065.40. This was an online purchase on the 15 March 2018. I queried this with Bellavei as I did not anticipate that much of money to be debited and they responded saying the amount advertised was per product. Clearly poor advertising from the company and I presume that's how they get people. Further to that, I started getting worried when after 14 days my products were not delivered to me. I have been sending them emails every week since then and they keep telling me the products were shipped but they cannot provide me with any other information, tracking number nor can they enquire for me where the products are. My last email to them was yesterday and still the same lame respond. What is my right as a consumer and in terms of consumer protection act? The company sells these products, takes people's money and seems like there is no products. This is looking more like a scam to me. As which company will blatantly not assist a customer knowing that it's been 2 months and they have not received their products. Please urgently assist me with my issue.
Thank You
Rachel Pillay
follicle-rx
I have been waiting for 10 months for my ordered products or my refund.
I spent $200 but will probably never see that money again.
The support team from Bellavie has automatic computerised replies, so there is standard replies to the emails sent without any compensation.
Please do not do business with the company as you will be loosing money with terrible service.
Don't fall into the same trap!
follicle rx tablets
Hi Team,
I have placed an order (Amount Rs 10, 000) for Follicle Rx in August 2017. Till date I didn't receive the product . Nor I got any refund amount on sending too many emails. I just get same reply everytime saying your product might be in Postoffice. But I checked there as well, neither any tracking number was provided to check with same in post office .
Details :
Shipment number: ASL20170831IN127165
Please go to this link: https://asgtool.asendiahk.com
This was the only infor provided .
Could you please help me getting either the product or refund amount.
Email address : [protected]@gmail.com
Thanks,
Sonam.
I am in exactly the same position. I ordered and payed in August 2017 R1 380 and to date 13 April 2018 received no products nor refund. their only answer is that it might be at our post office. they say they have not tracking of goods once it is in our country, which is nonsence!
I ordered online the Follicle RX product in April 2017 and to date I have not received the product or my refund. This is despite numerous emails throughout the year. The response was always just an automated email 'reply' from Bellavei. In addition, the product on the advertisement was advertised at R450.00, and when I received notification of payment from my MasterCard, it was R2300.00. Apart from this being false advertising, it means that Bellavei have stolen my money. What recourse do I have? This is fraud of the worst kind to unsuspecting customers.
Please advise what further action can be taken?
folliclerx - 3 bottle
I order 6 months ago the FollicleRX - 3 Bottle (124.03USD), i have send many emails, too many, but i still dont belive it has not arrived. is this for real? The payment was made on September 17th, 2017. I spoke with the spanish support team ( i live in Bogota, Colombia) and they told me it should arrive in 3 working weeks, then i spoke with the english support guys, they told me the same, as you can notice, it will never arrive, just apologies but no concret answer. Not sure how to defend my right as a consumer, with this contractual breach.
I order 3 Bottle (124.03USD) but inexplicably they loaded the card with the 5-bottle combo for $ 498, 888. First Scam. Never arrived. Customer service in Bogotá Colombia told me that in 3 weeks it should arrived. Second Scam. Then, afeter many e mails you told me I have to pick up in the postal office without any number or information. Third Scam. This company stole me.
WARNING WARNING IS A SCAM.
refunding of amount after returning product.
I ordered product in july 2017 and showed me offer of rs 1978/- per bottle so i ordered 3 and onthat their was 1 free for this you cheated me and charged 10315/- and send the product and it reached me in october and asked to pay 3000/- for delivery so i returned in same day. As i have paid more than the product still i was told to pay delivery charges i canceled the deal and told to refund me my amount now it is almost a year still i am waiting for refund today it is march 2018 and i ordered in july 2017 received in october 2017 and returned in same day they must have received in december after emailling no reply i want to file a complain please help to get my hard amount back in my account.
asl20171017in213676
I had ordered for 1 bottle but they changed it to 5 and charged me 10000 INR. I have contacting these guys for 4 months but they don't have an proper answer. I have put my hard earned money. How can company like this cheat people and it's still running. There is point to escalate. Please refund my money back. The website is www.bellavei.com
Bellavei, Arrowtex services Ltd, Iyoanni, Sfylianou, 62nd floor, PC2003, Cyprus, company registered #HE 272587
medicine delivery
Dear sir,
I am mohsin raza from abu dhabi united arab emirates almost two month ago I bought online follicle rx for my hairloss. But still I did not received my medicine. I chat and sent many emails but there is no positive response. Every time your team sending this shipment number asl20170903ae130819. When I am went to po box they are asking or international tracking number is required to search your medicines. It is my last try to request yourself and waiting for your positive response.
Thanks
Mohsin raza
[protected]
follicle rx
Product Shipment: FollicleRx - 1 Pack
Shipment Number: ASL20170828IN121034
Date Shipped: 8/27/2017
Order: 11A826461D98D34385258187004D9453
Dear Saurabh,
Package: FollicleRX - 5 Bottle
Amount Billed: 10321INR.
Sir,
I ignored to take the package from post man . post office returned product to company addr.
When I email bellavei about situation,
They offered for 50% discount, then I said yes, but product not came again & we asked in post office, product not found there.
I want my full money.
Overview of BellaVei complaint handling
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BellaVei Contacts
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BellaVei emailssupport@bellavei.com100%Confidence score: 100%Supportdelivery.deu@bellavei.com79%Confidence score: 79%salesdelivery.por@bellavei.com79%Confidence score: 79%salesdelivery.jpn@bellavei.com79%Confidence score: 79%salesquestions.por@bellavei.com79%Confidence score: 79%supportbilling.swe@bellavei.com79%Confidence score: 79%financebilling.kor@bellavei.com79%Confidence score: 79%finance
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BellaVei addressP.O. Box 13592, Linlithgow, Scotland, Lothian, EH499AZ, United Kingdom
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BellaVei social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all BellaVei contacts
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