Belk

On 1/11/14-I was leaving the bells department store exited door and was approach by two belk security officers admittedly brut force was delivered to my growing area and punched in my eye. I need assistance in what measures I need to take so this will not happen to no one else.

Sales associates work on commission. Every time a customer leaves clothes in the fitting rooms a sales associate must put everything back on hangers and return them to the correct departments. Meanwhile, customers leave the department because no one is at the cash register. Lost sales mean lost sales commission, reduced hourly pay and bad reviews.

In restaurants servers are expected to clean their customers' tables during the meal. Does anyone really go to a restaurant deliberately create nasty messes and expect their food to be brought quickly - just the way the kitchen staff prepared it? If so, those people eat some very disgusting meals.

Good people do the right thing even when nobody's looking. And they know that snotty people aren't classy, they're just full of snot. Literally.

every coment made above is true, i work for belk and it is the same ol thing in texas. belk is in the credit buisness with dept store as a smoke screen. if they would spend more time on making the store a happy place to work, all the rcc ratings would go up and so would sales. they want alot of everything for nothing.

As an employee, let me say that I hate Belk more than any customer ever could. Sometimes, I hope that I get fired. I need the money like anyone else, but sometimes I just want to be rid of the place so bad. It annoys me to hear customer complaints. WE WAIT ON YOU HAND AND FOOT AND ARE FORCED TO COMPLY WITH ANY RIDICULOUS REQUEST YOU MAY HAVE. If we don't go to the ends of the Earth for the customer, we get fired. Very few people could handle this job to begin with. Most of the customers are rude beasts that barely qualify as human as they are incapable of using logic or having any sympathy at all for their fellow man. The way we associates gets treated is proof that Belk customers are not capable of empathy. These are the people that the Belk associate is forced to deal with. Still wondering why we are all unhappy?

It wouldn't be so bad if we actually got some support from the management and Belk itself, but we don't. Belk cares about profits not people. The management is too stupid to realize that the only way to get good customer service from employees is to keep them somewhat happy. At Belk, this isn't the case. Management is more of an obstacle. They assign a ridiculous number of tasks that must be performed (like unloading freight DURING STORE HOURS. So much for "store ready" huh Johnny?) while serving customers. This vastly multiplies stress. All of the stores are understaffed and that also causes a ridiculous amount of problems. The management has no problem calling people in on their off days and if you stand up for yourself and refuse, they pass emails around to each other about how uncompliant you are. They also hound you til the end of the Earth to reach your credit card goal because credit cards are what keeps this terrible place afloat. I will never forget the day I threw up in the back room and my manager told me I had to stay and help customers. The management also gives no support when customers are rude. You just have to stand there and take it day in and day out.

I could go on, but I won't. Do not work for Belk unless you have to. If you have any education or talent, take it somewhere else. However, if you are a mindless sycophant then you may have a promising career at Belk. I was so much happier when I was broke. I, like most of my coworkers, hate this place. I feel like a slave. I am slave. I want to die because I am trapped. The only way things will change is if all Belk employees stand together and force them to change. We need to organize a lawsuit or something. I just wish life didn't have to be like this.

I am also a Belk Associate and since the four years that I have worked were the same old crap, I am thanking GOD for letting me finish my Bachelors degree so that I can leave that crap. Its true, customers complain about the dumbest crap, when in fact they are the ones that are causing the crap. Ignoring the associates when we speak, throwing their payments like we have a skin disease. Its pathetic, many people need to take a look at themselves and realize that we all have the same GOD and acting like they are perfect is full of crap. I get tired of it and customers get off your high horse, get responsible, and stop complaining about stupid stuff. We are the ones that have to put up with your CRAP so get over yourselves. Enough said.

Attention Customers!
Please stop [censored]ing in our dressing rooms. I did'nt sign on as a Zoo Keeper as well. The restrooms are very visibly marked and effortless to find. Just incase you did'nt know, they are the rooms WITH toilets installed. I can't give 110% good service when I'm up to my armpits in fecal matter on a regular basis. This also hurts morale.

By the way I forgot to check spelling...LOL

Hi All,
I have to correct one thing about the CEO's income. If anyone had the artical written in Charolettes news paper the CEO made approx. 1, 600, 000.00 as a pay cut. This artical was published on the CEO's accord. He wanted the public to know that the company was doing cut backs to combat the economy. This was published in Jan. or Feb. of 2009. He (T. Belk) was letting all the employee's know publically that there where no pay increases for management. However, there where pay cuts. More on the Sales Associate end than anywhere else. Not to mention the increase of work. You where originally hired as an sales associate with duties that do require some clean up and restocking. Your paid by your proformance if you do keep your apps up and your sales up you wont be cut. There mission is to cut your pay therefore increaseing your work load. I.E. letting merchandisers go and making sales associates responsible for it. So in conclussion, your not only a sales associate your a stock person, pricing agent, merchandiser and the lone sales person that gets treated worse than a dog on the floor infont of customers from the management. You can complain all you want it will do absolutely no good because they don't care. Bottom line cut costs over work them and cut there pay. I have heard the management tell there employee's "There lucky to have a job in this economy!" or "If you don't like it go find another job." that being said most do...You can't always get what you want. Does it make it right...? NO...but water seeks it's on level all in good time.

Everyone has a bad day every once in a while. Just because we work with customers doesn't make us immune to getting pissed off about stuff, especially when we're dealing with customers who simply will not be happy no matter what we do for them.

If you're tired of cashiers telling you that you need to clean up after yourself then you need to stop leaving messes in the dressing rooms. We don't have time to keep going in there and putting up the mounds and mounds of clothes you try on but never buy. You're wasting our time. You're damaging our merchandise and hurting our sales because if it's on the floor in a dressing room it can't be sold.

We do a lot of jobs and have a lot of responsibilities, we can't cater to everyone. We're required to suggest you pay with your Belk card and if you say no we're required to ask you to apply for one. If we don't get enough credit applications we will get a pay cut or be fired.

It sounds to me like you're griping about a bunch of things we lowly sales associates have little to no control over and that we're required to do for our job. You need to take your complaints to the CEO's of Belk who are sitting comfortable behind their desks making $700k a year and send down orders for us to do all these things that are bothering you so much. As a paying customer you're the one who can call and complain to get these things changed.

I would like it if customers didn't look at me and tell me that cleaning up after them is my job. My job is to provide customer service, to assist in your purchases and "ring" you up not and I repeat not clean up after you. I have never and will never asked or "ordered" a customer to clean up a dressing room but I have had customers yell at me on the busiest days to get in there and clean up that dressing room. What would you have us do leave you at the register to go clean up.
Also understand that we get fired and yes I mean fired if we do not meet the 1:40 credit goal. We get written up and fired after 3 times. We also will get in trouble if we don't ask is this on your belk charge. That is why we continually ask. I need my job!

Me and my boyfriend presented our merchandize to salesman with coupon for $10, off $50 purchase. He said the coupon was not valid on clearance items which it clearly stated the coupon was valid for regul, sale and clearance items. He would not honor the sale so we left.

Belk does treat their employees like dirt...that is a fact, and then people wonder why the employees are grumpy? They take crap from the Store manager and then they take crap from hateful customers and all for a crappy minimum wage job! Everyone should have to work as a cashier in a place like this for 6 months...then you would know why their are store policies! A cashier can only do what the computer will allow them to do and/or what their boss tells them to do...If you need to complain about store policy try doing that to the store manager not the people that have absolutely no control over that policy!

They continue to shop at Belk b/c we have not exposed them enough! The customers need to know that we are strong armed into forcing them to get a credit card with Belk or we will be fired for it!

Belk, sucks. I dont understand why, people continue to shop there. They want you to use their credit card, so they can charge you interest. Not only do they treat their customers bad, they treat their employees like crap.

If they still had the towels in the store they could get a UPC from those towels. You could have brought in your statement from your Belk card for the purchase as well.

Only if the tags are still attached can it be looked up on the charge account. There is no way to do it without a receipt AND without tags, which would be the case if the towels were washed.
The policy with many stores is that you cannot return anything without a recepit. You should be lucky you got anything.

all they had to do was look it up on your charge account.. they could have given it to you the same way it was paid.. I know this for a fact... Shame on them...

They are too cheap to upgrade their system so they keep adding to the original software that came over on the mayflower. I find myself having to make excuses for the store, that the customer does'nt want to hear. Our system also does'nt accept gift cards from visa/MC/Amex. The balance has to be transfered to a Belk gift card and this is a small, but time consuming thing that upsets customers. Even our price guns are terrible. How can we set our sales and do markdowns if we don't have working equipment to do our jobs.

Belk cards are handled by GEMB

GEMB violates Federal Lending laws - this is another excellent example - they want you to make online payments - then make it impossible to do so.

Watch your statements carefully. GEMB deliberately posts payments as late to increase the fees and interest they can charge. GEMB also does not even try to resolve their billing issues.

You may also find fraudulent charges, address changes, missing statements etc. GEMB IS TERRIBLE
If you have had any of these problems - contact the Federal Trade Commission and Office of Thrift Supervision immediately.

I HAVE THE SAME PROBLEM MAKING A PAYMENT. I'M THINKING ABOUT CANCELING MY CARD. I REALLY DON'T NEED IT & HAVE ENOUGH CARDS WITHOUT IT.

I have problems continuously making prompt payments on line and then simply go to the store and pay. This is very inconvenient.

FYI- if you call the number on the back of the card and talk to a representative they usually remove any extra charges/ late fees if your story is plausable enough (the system being down is usually a pretty good reason). Just dont come off hostile. They are alot less willing the help if you are yelling and insulting them.

How do you know she kept the information for herself?
It does'nt surprise me that they don't care. They know she was probobly trying to open a credit card and they don't care how dirty you have to be to open one.

You are getting the run around. Three words: Lawyer Lawyer Lawyer!

I have been a customer of Belk since 1984 and now an Elite customer. Yesterday, 12/1/07 at 7:30 p.m. my husband and I went into the Mayfaire store to purchase a Polo coat for my son for Christmas. I had the salesman hold the coat for me. When I returned the next day at 4:15, the coat was nowhere to be found. When the saleman investigated the whereabouts of the coat, security had taken the coat to the manager Liza Wilson and left it with her. (They didn't put the coat back on the rack, so it could be purchased). When the salesman called them to find out where the coat was, they said they didn't know and that the customer would need to look around the store for the coat. After looking for it 1 1/2 hrs, I was beyond iritated and went to customer service to find a manager. That's when, I found out not only was the manager holding the coat, she was holding tons of merchandise in HER office. None of the salespeople knew where the coat was and who had it. I asked her if the salespeople where allowed to hold merchandise and she replied NO. Then how can she hold merchandise and why doesn't security check HER office. Either salespeople and customers are being discriminated against or security is closing their eyes and turning their heads when it comes to the managers.

Why are you submitting your bills to a different store? That makes no sense.