On 11/21/08 I purchased a 3 pc sectional for $1, 622.68+$151.50 scotch guard--Total $1, 774.16, Paid with credit card. I was asked to sign invoice while talking to sales person and a customer service clerk. When I canceled the purchase 5 days later and before furniture was delivered, I was told that I had to pay 25% fee for cancelation and that I had agreed to these terms by signing the invoice. I told them that I was never told about this fee. Before I was helped on the day I canceled the purchase, there was a couple (husband and wife) that had canceled a purchase of over $7, 000 dlls. When they saw what they wanted me to pay (about$443.00 and they told me I had to pay this fee in cash -no charge-no check-) They approached me and showed me all of the paper work regarding the cancelation they had just made, and they did sign the invoice too. Since I disagreed in paying I was told they were going to talk to the owner of the store to see if I could get a relief on such outregeous fee. It's March 7th and I have not gotten my money back yet.
The complaint has been investigated and resolved to the customer’s satisfaction.