Bed Bath & Beyond review: Delivery service

I received a notice from Federal Express that they had delivered a chair we had ordered from Bed, Bath and Beyond. They delivered the chair to the wrong address. I called Bed, Bath and Beyond and spoke to their Customer Service Rep located in the Philippines. The representative spoke marginal English and was difficult to understand. He refused to get involved and said I would have to go to the address the chair was delivered too as the invoice he was showing had an address of 100 Linden Avenue. We live at 2 Linden Avenue, Apt. C-100, Haddonfield, NJ

I advised him that it was a chair and boxed and would be difficult for me and my wife to retrieve as we are both 75 years old. He told me that even though they had made too prior deliveries to the correct address that the invoice he was looking at showed the incorrect address and this was my problem. I had to track down the incorrect address and my wife and I had to go onto the porch of the homeowner at 100 Linden Avenue and show them ID and that the box was addressed to us. We then had to lift the boxed chair from the porch to our car and then from our car to our apartment. We had provided the correct address to Bed, Bath and Beyond and for some unknown reason they changed it to an incorrect addressed and then were completely unhelpful. In fact, when I asked to speak to a supervisor they told me they were all too busy and would call us back, which they never did.