Bed Bath & Beyond review: Delivering defective products.

Order # 473644480 was delivered on 5/17 to the customer. On 5/18, the customer noticed one part was partially bent and appears to be incorrectly welded on the main part of the bed that the mattress lies on. And RMA was processed on 5/18 at the request of the customer after the 1st rep told customer it would need manager approval for the defective part and to return the bad part. The problem is the bed was needed immediately, but yet once again Bed Bath has inconvenienced the customer once again by waiting until that 2nd bed is delivered. The same thing happened 5 months ago in Jan. for order# 468437699, for a defective part. The customer should be compensated for the constant inconveniences caused by Bed Bath & Beyond. The customer should receive more than reps constantly apologizing for the delay. This is really bad customer service, and all products should be checked prior to purchase and delivery so that there is no delay in the customer receiving what they paid for at the time they needed it. Customers don't care if you are sorry; they care about when they will get what they paid for.