BBVA review: Customer service

I refuse to allow a child working at your bank in Oxford to speak to my elderly mother the way she does any longer, this has happened too many times for it to be just a bad day she is having. I called and complained on her and nothing was done, after doing some investigating, I learned her mother is an employee as well, this doesn't give her the authority to speak to customers in the manner she does and we are not the only customers she has spoken to in that manner. If she cannot handle the job then maybe she needs to be replaced with someone who can. We will be looking for a new bank starting today.