BBVA Compass — checking account / rude handling of me and my account
I went into BBVA Compass today. I merely needed to cash a check and to pay off a few dollars that I owe them. By a few I mean it was $5.78 and I had cash in hand. Well then I found out that they had double backed on an NSF fee on my account. I prior to even going in had spoken with a representative on the phone and they said if I went in and paid the amount that I owed they would not charge me that.
Well the teller seemed to know what she was doing. She even had to help the personal banker who came across completely clueless to me. Then she called me over and it seemed as if NEITHER of them could read and or understand the state of my account. So the personal banker in question do believe her name is Peggy was very curt with me. She sat me down at her desk and more or less threatened to charge me more fees.
So I will be calling super early tomorrow to speak with someone to find a person with which to report them to and hopefully be treated fairly.
Cause gosh knows I would love to pay them the $5.78 and then promptly close my account with them FOR GOOD.