Bath Fittersshower installation failure

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a verified customer
Verified customer

I had a shower installed by Bath Fitters. The floor they put over the existing shower floor has such a pitch to it that your feet slide into the drain. In addition, about 6 months after installation, the shower door started hitting the wall corner, to the point where it is difficult to close the shower door, and it is damaging the wall. I called customer service. Someone came out over 3 weeks ago, tried a few things, but couldn't fix either problem. They said they would have to talk to their manager. Three weeks later and no callback, This is the worst home improvement investment I have ever made.

  • Updated by finoccf · Sep 05, 2017

    BathFitters came out and replaced the shower door, sprayed a grit coating on the floor and assured me the grit coating is covered under warranty.

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