Designer Pools by Ace

We hired Craig from Designer Pools by Ace to put in our pool and he said it would be done by July 4th, but it didn't start until August and wasn't finished until September. We already gave him most of the money before the pool was installed. The contract said "white" concrete, but they didn't do white and picked a different color without telling us. Craig promised to fix our cracked coupling and have the pool ready to swim in, but the pool cleaner guy didn't know anything and we had to buy salt for the pool ourselves. They left our step ladder on the ground and didn't install it, and our Polaris didn't work because of plumbing issues. We never got our manual vacuum or remote for the lights we paid extra for. They filled the pool too fast and caused a hole in the side wall that cost us more money to fix. They wouldn't show us the warranties until they got all their money. The pool had trash in it and they threw concrete and rocks in it. They wouldn't take off our receipts for backfill dirt even though we were told to buy it from the foreman. There were more problems too.

Dont use this company if you want a pool put in. They were good to work with when we were planning and signing the papers. But now that the pool's been in the ground for 6 weeks, they only come by once a week to work on it. I emailed the owners but they didn't answer. *** and *** don't know what's going on and they keep saying different things. I think I might have to sue them.

This pool company, Designer Pools by Ace, has been nothing but a disappointment. They messed up my yard, which used to be flat, and put the controls on the wrong side of my house. They told me to find someone to install the gas line, and kept saying someone would fix the jets during the install, but then said they forgot. They even had the nerve to say that because I'm black, the court won't listen to me. They installed the wrong equipment for the hot tub, and the county inspector wouldn't pass it until it was fixed. As a soldier who has been through 7 tours of war, it's heartbreaking to be treated like this. They said they provided training, but the guy they sent out didn't even know what a pool vacuum was. Please help me.