Designer Pools by Ace’s earns a 1.0-star rating from 4 reviews, showing that the majority of pool owners are dissatisfied with custom installations.
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Designer Pools by Ace - Misleading - unreliable - stay away
UPDATE, 4/17/24 in the afternoon: We posted the review below this morning on 4/17/24. We later received a text from one of their team members threatening to cancel our contract unless we removed the review. We refused to delete the review, so they said they will cancel the contract and do a "partial" refund (we'll see how much money they decide to keep - I...
Read full review of Designer Pools by AceDont use this company if you want a pool put in
Dont use this company if you want a pool put in. They were good to work with when we were planning and signing the papers. But now that the pool's been in the ground for 6 weeks, they only come by once a week to work on it. I emailed the owners but they didn't answer. *** and *** don't know what's going on and they keep saying different things. I think I might have to sue them.
This pool company, Designer Pools by Ace, has been nothing but a disappointment
This pool company, Designer Pools by Ace, has been nothing but a disappointment. They messed up my yard, which used to be flat, and put the controls on the wrong side of my house. They told me to find someone to install the gas line, and kept saying someone would fix the jets during the install, but then said they forgot. They even had the nerve to say that because I'm black, the court won't listen to me. They installed the wrong equipment for the hot tub, and the county inspector wouldn't pass it until it was fixed. As a soldier who has been through 7 tours of war, it's heartbreaking to be treated like this. They said they provided training, but the guy they sent out didn't even know what a pool vacuum was. Please help me.
Designer Pools by Ace complaints 1
We hired Craig from Designer Pools by Ace to put in our pool and he said it would be done by July 4th, but it didn't start until August and
We hired Craig from Designer Pools by Ace to put in our pool and he said it would be done by July 4th, but it didn't start until August and wasn't finished until September. We already gave him most of the money before the pool was installed. The contract said "white" concrete, but they didn't do white and picked a different color without telling us. Craig promised to fix our cracked coupling and have the pool ready to swim in, but the pool cleaner guy didn't know anything and we had to buy salt for the pool ourselves. They left our step ladder on the ground and didn't install it, and our Polaris didn't work because of plumbing issues. We never got our manual vacuum or remote for the lights we paid extra for. They filled the pool too fast and caused a hole in the side wall that cost us more money to fix. They wouldn't show us the warranties until they got all their money. The pool had trash in it and they threw concrete and rocks in it. They wouldn't take off our receipts for backfill dirt even though we were told to buy it from the foreman. There were more problems too.
Is Designer Pools by Ace legit?
Designer Pools by Ace earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Designerpoolsbyace.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Designerpoolsbyace.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Designerpoolsbyace.com you are considering visiting, which is associated with Designer Pools by Ace, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Designerpoolsbyace.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The designerpoolsbyace.com may offer a niche product or service that is only of interest to a smaller audience.
- Designer Pools by Ace protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Designer Pools by Ace
At Designer Pools by Ace, we understand that every client has unique needs and preferences when it comes to their outdoor living space. That's why we offer a wide range of customizable options, from pool design and construction to landscaping and outdoor kitchens. Our team of skilled designers and builders work closely with each client to create a one-of-a-kind space that perfectly suits their lifestyle and aesthetic preferences.
Our commitment to quality is evident in every aspect of our work. We use only the finest materials and equipment, and our team is comprised of experienced professionals who take pride in their workmanship. From the initial design consultation to the final installation, we are dedicated to providing our clients with a seamless, stress-free experience.
At Designer Pools by Ace, we believe that your outdoor living space should be a reflection of your personality and style. Whether you're looking for a sleek, modern pool or a more traditional design, we have the expertise and creativity to bring your vision to life. Contact us today to learn more about our services and how we can help you create the outdoor oasis of your dreams.
Overview of Designer Pools by Ace complaint handling
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Designer Pools by Ace contacts
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Designer Pools by Ace phone numbers+1 (704) 612-2175+1 (704) 612-2175Click up if you have successfully reached Designer Pools by Ace by calling +1 (704) 612-2175 phone number 0 0 users reported that they have successfully reached Designer Pools by Ace by calling +1 (704) 612-2175 phone number Click down if you have UNsuccessfully reached Designer Pools by Ace by calling +1 (704) 612-2175 phone number 0 0 users reported that they have UNsuccessfully reached Designer Pools by Ace by calling +1 (704) 612-2175 phone number
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Designer Pools by Ace address15105 John J Delaney Dr # D140, Charlotte, North Carolina, 28277-2847, United States
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Designer Pools by Ace social media
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