Bath Fitter Franchising review: bathroom remodel

Filed against :
Southern Bath Solutions, LLC
5811 McCann Drive
Baton Rouge LA 70809

Complaint Description:
Job is incomplete, yet they charged my Discover Card (unauthorized!) and I have to get local contractor to finish the job. They stopped communications On Sept 26, 2018, I put down a deposit of $2312.00 (Discover Card) for contract to convert tub to shower. In mid November, installer came out to do job, but had wrong measurements for job, so they had to re-order materials.In mid December, installer came out again to do job. He removed old tub, prepped site for new shower, and started installing. He could not complete install as once again he had wrong measurements for the shower.He left job site, and now I have to get a local contractor to finish the job and special order shower doors. I spoke to Bath Fitter sales lady (Johauna Lege) and she told me they would give me a $1000 discount to offset my costs for local contractor. I told her I would not pay them until the job was complete and I was able to cover the costs with the $1000 discount. Now they have charged my Discover Card (unauthorized!) $4393.00, and I still don't know what the local contractor cost will be to finish the job. They have ceased communications with me.

Your Desired Resolution:
I seek a large enough discount to cover my local contractors cost and reimbursement for time and energy spent on this fraud case.