Barrister Global Services Network
Reviews and Complaints

Barrister has responded to this individual and resolved his concerns. We work with all of the techs who perform work for us, and we pay on time. Ask the over 2, 000 techs who worked for us in 2015. Compared to a few negative posts, you will quickly see where the problem may lie. When we work with a tech repeatedly and they continue to complain about the exact same issue over and over, even once it has been resolved they continue to re-visit the instance, and they find fault with every term and condition and process, it becomes expedient for both parties to discontinue the relationship.

This sounds very similar to my story. I had worked for Barrister since 2003. Had occasional problems, especially when Katrina hit. Since that time, tech hold times have increased - over 3 hours on hold at 3PM MDT on a Friday, till the onsite person had to go home, pay has become a pain, and getting hold of dispatch take over an hour. Then they deactivate me because I complain about not being paid on time and am "Unhappy"

Barrister are pushy and I wont work for them at all they still owe me $1100, 00 for over 2 years now I have not seen one Dime of that money .So the so called reply back for them above is a lie . They care less about there tech.

Go to suebarrister.com
Class action lawsuit

Barrister representatives speak with every technician who is assigned a job. The rate is offered verbally. Once the technician accepts the rate, the technician is emailed dispatch paperwork where the rate is clearly specified. That paperwork including the rate serves as the agreement between Barrister and the technician. Technicians are urged to review the paperwork prior to performing the service and to immediately contact our dispatch team upon receipt of paperwork if there are any questions, concerns or if the rate is not clearly stated or different from what the technician agreed upon. Once the tech has accepted the rate, and performed the work, Barrister is unable to adjust the rate as we have dispatched the work to the tech at a rate at which we may bill our customer.

Barrister Global Services Network, Inc.
It is unreal to me that such a "reputable" company has such poor customer service and employee appreciation. How can you expect to continue to grow in such a competitive market, when your employees are not receiving any personal responses or financial compensation. What is this? Why is the communication only by fax and at best is still one-sided. Responses are infrequent and yields no resolution. I have been calling the [protected] number for several days to no avail. I tried as a customer and was on hold for 15 minutes and even as a technician and was on hold 15 minutes plus and finally was cut off. I have tried to reach John S. Bowers III, the CEO of Barrister as well as Debra D. Bowers, President and COO of Barrister. Where is their Executive Assistant? No one answers their phones. Apparently their numbers are kept "secret". How do you run a business this way? Do they even know what's going on in their organization? Something is missing and it starts at the top! Technicians my advice to you is to file a lawsuit.That's probably the only way you can get managements attention. Good luck!

Barrister pays our techs. The requirements for payment are laid out for you at the time you join our network and again each time you committ to a service event. 1. Your W-9 must be on file. 2. Parts must be returned to the appropriate shipping company within 5 business days. 3. Your completed and customer signed Reciept for Service must be turned in within 5 business days. 4. The quality of work must be satisfactory to the client and to Barrister. If you are not able to do 1-4, do not accept the service event. If you do 1-4, you will be paid. Any issue with payment will be addressed within 3 business days after you email payissues@barrister.com. We stand by our requirements as fair and legal.

I think the techs who havent been paid should team up and file a lawsuit.. if we find a good lawyer i think they will loose and have techs paid for al the work they did for them and never compensated. HP i have contacted them and still no answer on it since they dont control what Barrister does..It might be expensive for the lawer but its worth a shot. Im not sure what kinda business theyre running but the issues
-Late payments on the 30day and 13% speed pay
-No RFS no pay
-Refusing to pay calls without a valid reason
-When they release you they dont pay the remaining completed calls
One thing i would suggest is using emails but if you call them record all phone calls

staff@BGSN: you are obviously prepared to combat the negative feedback by copying and pasting the same thing over and over. most times, it doesnt have anything to do with the complaint. You know the company has an issue. instead of trying to sweep it under the rug, ; fix it.

Barrister has been in business for over 35 years, serving customers throughout the United States, Canada and Puerto Rico. We have business relationships with most of the major OEM manufacturers and companies in the United States. We are a strong, capable company with a proven history of successful operation. We care a great deal about the perception of a client or a vendor and anyone with a concern should access company management via our company website www.barrister.com

Dump and stupid associate at their Albania call center, they earn $2 per hour.

I have been "associated" with barrister for 2 years and have not been paid on time once. they have "speed pay" which states a 7 day direct deposit. for speed pay they deduct 13 percent of your earnings. don't expect 7 days, more like 60 with threatening e-mails and excuses like "we need an updated w-9 submitted before payment". the company is very comparmentalized and you will never get a payroll person on the phone due to the payissues@barrister.com - which states a 48hr turnaround. I have never gotten a response in the last 30 days from 4 e-mails.in closing, if you have more money than brains - this co. is for you.

On a professional level of i.t. that still doesn't answer the question as to why they refused to pay mpgenaw1985 here?!
Yes they manages thousands of techs
Yes they manages thousands of accounts
But that doesn't mean that they should stall any honest tech doing their work from getting paid! if they have to verify that the work was completed and the issue was resolved there should be no delay after verifying that along with ensuring that the customer was satisfied in order to pay the technician. working unsupervised in i.t. doesn't mean you should be delayed in getting paid for what you do. the problem comes from payroll or up top if there is any delay in receiving a paycheck (example: pomeroy i.t. solutions)
If you don't expect barrister to babysit you... then don't expect to get paid on time. following-up and communication in i.t. is of the utmost importance... why would any nationwide services company neglect to do any of that with any of their employees?

There are a couple of facts to consider:
1. I am a barrister technician.
2. barrister manages hundreds if not thousands of technicians nationwide.
3. barrister manages private & government accounts nationwide.
4. barrister welcomes new accounts everyday.
5. barrister welcomes new technicians everyday.
6. there are thousands of phone calls and emails that require complete follow-up for the call center everyday.
I have done work on the field along with my fellow technicians. to tell the very truth, most computer geek wannabe are very clumsy and most of the time you do not know what you are doing. barrister pissed me off a couple of times. but is it their fault? no! it is their way of operating a business and there is a reason behind everything.

I am not a big fan of you technicians out there trying to trash barrister. yes they might not be able to babysit you like a local business would. yes you go to work for mcdonald's and you get paid every week for doing things that other people want to do. working for barrister is a privilege. you're working unsupervised, therefore, be wise and do it right. comply with their rules and get paid.
Base on the workload at barrister. do you expect barrister to babysit you? no! working on the field unsupervised, barrister has to verify if the work is done - using different methods - before a technician is paid for that job. if you need assistance to learn the rule, just contact them and they'll work with you! good luck.

Same thing I was wondering...what and why?

What exactly did you do for them?...and what excuses are they giving you to where they don't want to pay?...

2015 same complaints, pay issues, send me a check instead of direct deposit, the check was short due to contract breach. No one to talk to, to find out what the contract breach was, come to find out it was there mistake and took over 2 months to get cleared up. There not very professional on pay at all, and they do not pay techs very well compared to competitors

It appears that Barrister is trying to find out who complains about their lack of ethics. A comment asks toe-mail Jodie L Jester @ yahoo.com. Watch oout technicians it most likely goes to Barrister Mgmt.

I would like to share my experience with Barrister, I'm a field service tech with 10 years experience. I have only done a few calls with them thank goodness...on my first call I helped a customer setup his new PC, wireless printer and 2 Win7 PC's and 2 XP Pc's on a wireless network to share files and printers he had 2 prior Barrister HP techs onsite who could not do this. The job took a few hours longer than expected, I called in as directed 1.5 hrs into the call and spoke to Barrister and HP who gave the go ahead to keep working and he said I would be paid extra for the work. I NEVER WAS! I have called/talked with 3 of their managers not one of them has called/emailed me back after leaving several messages and emails. Be warned fellow Techs this company is Terrible and DO NOT WORK FOR THEM! They also pay Late more than 30days and have accused me of not sending back the parts so they could hold back my pay...however I kept the Fedex reciept which was the only way I had of proving I sent the parts back. DO NOT WORK FOR BARRISTER they are one of the worst tech contractors out there. My advice is STAY AWAY! Any other techs out there who are needing work try another company one that actually pays you what your worth and on time! I also noticed several people actually defending Barrister saying they are a good company and they pay on time that is NON SENSE they are obviously Barrister management...STAY AWAY from working for BARRISTER Global Services...and Good News they just landed another big HP contract LoL

barrister is horrible. i just found out that htye lost their HP contract, they lost the SSA work they were doing. they are losing money hand over fist and this guy John Bowers is lying to all of their custoemrs about their abilities. RUN FROM THIS COMPANY

They r like a company i use to work for call Prism Point. They both have lied to menot paid me . Kept asking for proof that I had complete work. I made copy of the singed work order and they told me sorry we do not take copies but we are to fax them or email them the signed stuff. Also I send part back to them and track the number it shows recv and a sign at the address on the label bt they tell me there is nosuch employee in the comapny by the signed name :-( tey owe me $15000 and I am talking to a lawer and I am talking to the local bbb

The real name of the company is Barrister Global Services Network. i would change your title so that people searching will find this company. they are in the process of losing their HP contract and the company itself is one of the most unproffessional companies i have ever had the displeasure of working for. i was promised different rates, paid a lot less, constantly belittled by people that did not have any idea what they were talking about and the management is terrible. the main people i believe are Gerry, John and Debra.

I worked off and on for Barrister for several years. I have been paid for every single call. They are great to put on a resume if you have little or no experience in the IT Field. HOWEVER, lately the only calls I get are people who are using AOL Dial Up. These are people who purchase some sort of insurance/extended warranty plan with AOL. Most of these people are elderly, have no clue how to work a computer. When you go to a service call, they want to you to train them how to do things, then are constantly looking over your shoulder... Questioning everything you do.. Then watch you like you are going to steal something. Sometimes you get lucky, if its a bad modem, you just replace the modem, and your on your way within 20 minutes.. BUT, 9 times out of 10, the issues are software related, and the coverage they buy only covers hardware, not software issues. When the problem is software related, these people don't understand, that you are unable to fix it because its a software issue, they get crabby, then give you a bad review... I am about ready to tell Barrister they can stick AOL customers. I don't want to deal with them. AOL used to be known for stupid people, now its stupid old people. And yes, AOL STILL has a huge number of dial up customers in the middle of nowhere...

I have done 2 jobs for barrister and will never do one again. I was called March 2012 to replace a motherboard. Easy enough, done those. Got to the location and motherboard there and proceeded to pull out old motherboard and replace with new. got cpu ready and installed motherboard. When I turned the computer on nothing. Called their tech support and they had already left for the day yet it was only 7pm pst. which is 9 cst in which they say they have technicians till 10:30. I had no choice but to leave and come back the next day of which I was told I would not get paid. The cost I would receive was only 35 dollars plus downloading 50+ pages of their instructions and burning 3 cds. I went back the second day and went through their procedure to check the power supply which it turned out was fine. Now I have refused to go back a 3rd time without pay and they say they won't pay me at all even for the time I spent. This organization are shisters to get techs work for pennies and not nearly what they are worth. I suggested they replace the cpu and found out that is what they are doing. they pay no gas costs even though gas is over 4:00 a gallon where I live. Never do business with Barrister.

Barrister was in business over 35 years with the previous owner. Not Debra and John Bowers (mother and son) who purchased Barrister after the katrina disaster. Utilizing insurance money from property damage. Debra Bower's husband owns a construction business an used his resources including the hefty insurance payment to purchase Barrister from its previous owner. Barrister Global Services Network, Inc is unethical, so much so, that HP, Hewlett Packard and Walmart both have ceased to do business with Barrister. That's correct, Barrister Global Services Network, Inc managed to lose their two biggest contracts in their possession.

Good writeup Billy. The best part is that Barrister is billing their client around somewhere on the order of $1-150 + travel, not including a marked up price on the parts. The end client is paying around $3-400 for the maintenance kit job. It's truly disgusting how badly the end clients get ripped off, as well as the person doing the work.

They've realized that most printer repairs are doing maintenance kits and that ANYBODY can do it, hence the need for background checks and drug tests, as well as them being able to pay $25 and having people to do it at that rate.

They'll really be up the creek once these end clients realize all they have to do is unclip a cover, pull out a fuser, pop in a new one and change some rollers all without a screwdriver and not have to pay to have a huge rate to do it.

Barrister solicits new technicians to join our network on a daily basis. Most of these additions are driven by new customer requirements. Those customer requirements vary, but can include a variety of steps like background checks, certification testing, and drug screening. Barrister covers the cost of some of these requirements completely, and does request that any technician wanting to join our network cover the cost of some of the requirements. This cost sharing assists us with vetting technicians that are truly serious about servicing our customers, as well as ensuring that the technicians we utilize are capable of following directions.

While we understand that the investment for a backghround check may be too much for some, we have signed up over 200 technicians for this program. We take the security of our customers very seriously, and require that our technicians share in this investment with us.

If any technician has questions about the validity of a request for new signup, they can reach us at profiles.pf@barrister.com

my husband want to work with barrister co... is that safe

I was also ripped off by Barrister on this and other projects. they short paid me for a bunch of small RFSs. Then with the BK project, they went all out and stole over $1000 from me. I paid workers to complete sites, got sign offs, and submitted completion photos. Barrister is refusing to pay and just befuddles the issue by tossing it from rep to rep, asking for signed RFSs that they specifically instructed me not to use. (The RFSs say Barrister and we were to represent The Insite Group while onsite!)

Well said brother! Exactly the same ### is happening to me... Hate these ###ers

Barrister is a scam, pure and simple. After 2 months of work, which includes about 6 residential calls, and 2 project calls. I show $75 in my bank account from these ###s. They owe me a couple thousand. When I realized this, I did some checking and found this site, and there are others with thousands more complaints. Unreal. I got suckered into this by a friend who felt the need to sign me up, but I was free, so I gave it a shot. And now here I am, a good 3 months down the road and $70. If you think this is a job, guess again. It is a scam. It is a laundering operation, slave labor operation, and all of the above. Don't get involved with this company, period. Of course, Im sure you have figured this out already if you are here reading this. Im going to bring the hammer with the BBB, Attorney generals, etc. I have to say, after reading this site, and my own experiences, its just pure hilarity. One of the guys I worked with was living in homeless shelter, and rode the bus to a site, and I was asked by barrister to give this guy a ride for a week to another site, which I declined, as Im not a taxi cab, and no offer of compensation for this was given by anyone.

It is no wonder if he is relying on Barrister for payment. I do web design, server installations, etc, I don't need "help" getting them the RFS to their TechWA website which is broken on purpose as a reason for them to delay payment, or not pay at all. I also emailed RFS forms upwards of 6 times each to their email address in every file format known to mankind, and they would still say they didn't get it. ###. Who the f*** uses .tif? Barrister. They request an out of date format on purpose, Its a scam.

13% deduction in your check for "quick" pay that does not exist? LOL How about a $200 fine for being late to a project site? Dont go over an hour at any site, because its $35 period, not $35 an hr. You uploaded and successfully attached your RFS to TechWA? Oh, we cant see it. You havent been paid what you are owed? No problem, send it to the "pay issues" email. lmao

This ### hole should be out of business for its criminal activities.

Welcome to globalism, and the equalization of the american worker with third world countries.

I AM going to get my money.

I AM going to get my money.

this is the exact reason why there is a 20+ page complaint about barrister already. and, the reason why i dont do work for them anymore.
they are pathetic enough to have a personal blog type of website that is created by someone that works internal. It calls all of the techs, making complaints, liars.
http://barrister-global-services-scam.blogspot.com/

"One, the technician calls in to Barrister while onsite to close the call. The number to call is [protected]"

...and wait on hold UNPAID for at least 30 minutes, but most likely an hour - while the EU sits there and looks at you like you're a ### for sitting on hold with "your" home office for so long.

Add to this, refurbished DOA parts requiring a reinstall of the original part and a return trip to site to "fix" the issue, no return labels, UNPAID travel time and/or mileage, "lost" paperwork...multiple times, and at least 30 days waiting for the whopping $35 you made for 2 hours or more on site...and that is if you get paid at all.

The last time Barrister called me for an HP warranty ticket, I told him I needed at least $90, after all, that is what ServiceLive has been paying me for the SAME HP warranty calls, and he choked. He asked me "How can they be paying that much?" I told him "I don't know, better contract negotiators maybe?" hahaha

It's painfully obvious, this company is a joke, and the joke is on the techs who do the work for them.

But OnForce (OnfArce?) has it's own set of problems. I am doing a little research as I am about to have a fight with OnfArce over getting paid for work completed this week. There are scam artists on OnfArce that abuse that system and OnfArce does little or nothing about it.

I too have been scammed by Barrister, when I reconciled my account I had several non payments from them. They claimed they had not received my paperwork when in fact I had Faxed AND Emailed the paperwork within the alloted time. I have heard from other technicians this is very common with them.

I believe a class action law suit may be in order.

Barrister appreciates our technicians and the work they perform for us. We have three steps technicians have to follow in order to get paid. They are as follows:

One, the technician calls in to Barrister while onsite to close the call. The number to call is [protected]

Two, upon completing service, login to TechWa and attach completed & signed RFS within 10 Days – sooner the better. The tech has 10 days from the date service was completed to login to TechWa and attach the RFS or the work order will not be paid. Attached is step by step directions to create a label and to enter return tracking.

Three, return core part and provide Barrister the return tracking number. The tech has 10 days from the date service was completed for the part to be returned e.g. scans as in transit or shows returned or the work order will not be paid. To expedite payment, you can now go to Barrister’s web portal, TechWa, and enter this information yourself. Attached is step by step directions to create a label and to enter return tracking.

I worked 2 different service calls for Barrister on one call they keep sending the wrong parts which they acknowledged and refused to pay me for 3 trips to the customers house.
On the second service call they said I didn't return the core part in which I did and supplied them with a tracking number and they still refused to pay me.Do not do business with these people at all they are a rip off.I am going to report them to the warranty company that they service.They screwed me out of $260.00

I see things at Barrister Global have not changed since I left almost 2 years ago. I am not sure if I should say who I am bc well I know most of you tech by first name. I just say, I worked with all of yall every day assigning your calls. I was there for over 4 years and I finally had enough. I did my best to make sure every one of my techs got paid but still it was not enough. I am sorry to hear that they are still not paying their tech. The sad things is that the not only break contracts w their techs but also employees. I had a sign contract w John Bowers himself on two occasion and both time they pulled out on their part. It was after this and no longer being able to assign calls to good techs, knowing that there was a chance not to get paid. I have not been there in almost two years but I still remember so of the few things that would get Barrister to listen and pay their techs. If I can help anyone at all email me at peanut70002@yahoo.com
Sorry again

I totally disagree with this complaint. I will agree that Barrister is slow in paying their techs, I have been doing work with them for almost 1 year now. They are only one of a few companies that pay on a net 30 basis but that is very clear in the paperwork you sign as a technician when you go to work for them. I have had personal calls and e-mails with their CEO John Bowers and he is aware of some of these timing issues. The company is very aggressive in addressing these issues and coming up with a solution. I have found that if you complete all of your paperwork and procedures per you contract with Barrister you will get paid, please remember that you aggreed to a "Net 30" when you signed the contract.

Barrister is the worst company to do contract work for also. They will send technicians out to do a job that takes more tha 2 hrs. and will only pay 45.00. Plus you need to call in to close the call and you are on hold for 45 mins or more. they are the sleezbags of the industry!

You ought to be glad you didn't get the job. It is a joke. I was just fired Friday because I have pneumonia and was not able to come to work all week. I have a note from the hospital and the doctor's office. They fired me for excessive absences and my attitude about being sick. I was threatened by my so called supervisor Tashia Wednesday that if i didn't come to work I would have disciplinary action taken against me. Well of course i had an attitude because i do not like being threatened about coming to work when I am sick with pneumonia. But of course i'm sure she did not report to them the whole conversation that took place, only my defense of being sick. No one in their right mind would go to work that sick. I'm a dedicated employee, but not that dedicated. I have never been late for work and it was the first time I have been out of work since i started. I even went in to work Tuesday against doctors orders, because I am not one to miss work. How many people would at least try and go to work when they are sick? Not many, they would take advantage of the doctors note. But I understand the importance of a job. I do not like being harassed while I am under doctor's care. They are very unprofessional. The supervisor Tashia that has only been there for 8 months and made supervisor shows the lack of leadership in the company. She walks around the area gossiping about everyone. If you make her mad she talks about you in front of the rest of the employees. She can't work everyone's calls like the former supervisor because she is not trained to do so. She is more concerned at getting at the former supervisor than being a supervisor. She has no managerial skills whatsoever. There are much more qualified people in the commercial dept that should have been promoted. They curse at their employees and have no respect for anyone. And how funny that the day i get fired they had a meeting to tell everyone to stop cursing .They will tell you they are all about the money. If you don't produce for them to make money they will get rid of you. I have seen quite a few people let go unfairly in the almost 3 months I have been there. They couldn't fire me because of my job performance because I have not had under a 97% SLA in the past 5 weeks. I have received several $5 lunch cards and a $10 fuel card for job performance. I even had a technician email my supervisor that they are pleased with the job I am doing, and had a customer (Thanks again Eddy at Point Management, i'm glad you appreciate the good job i was doing) send me a gift basket for a great job. But they can't stand the fact that I can't be held like a puppet on a string and I do not hold my thoughts about anything or anyone. I am a very fair person, and I do not like injustices of any kind. If you don't sit back, shut your mouth and eat crap by the spoonfuls you will not last. It's their way or the highway. Whether it's fair or not. The poor guy who was dispatching my calls was thrown in the commercial dept and not even trained. Then he was called a worthless piece of crap (but not in that same terminology) because he did not have a clue of how commercial was done. They are constantly on the butts of the dispatchers to cut the rates on the techs but they are not cutting the rates on the customers. And they tell us that if we cut the rate they will give us 3% of what is saved for the company. And several checks have been distributed to CRS's and dispatchers for the percentage. Most of the dispatchers do not like it but can't open their mouth due to fear of being fired on the spot. They can barely get techs to take jobs at the approved rates much less at a lower rate. But they constantly email you all day to drive the rates down or else. I feel for the dispatchers, they are being put under unnecessary stress due to owner greed. As far as Jennifer Trahan, i don't know much about her, she just started a few months ago. The HR guy who hired me was fired not long after i was hired. Rumor has it that he used to let them know the laws on how to do the hiring and firing legally. He didn't want to do things that were not rightfully or legal, so they fired him. I guess they feel they are above the law. I feel like you, God doesn't sleep and he don't like greed and ugliness. And Jared, my name is Crystal Munoz, and i'm not scared to put my name on here because everything I have said is 100% fact, just like my SLA's were. For those of you still employed there because you need a job, please put out your resumes . Don't let them keep stressing you out, there are other jobs that would gladly appreciate your hard work and dedication.