Bank of America’s earns a 2.2-star rating from 10 reviews and 1570 complaints, showing that the majority of banking clients are somewhat dissatisfied with financial services.
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outrageous fees
I have repeatedly been screwed over by boa. Their website is great... As long as you want to track how many overdraft fees you will receive!
They have a tendency to do two things 1) they will credit your account as little as legally possible ($100 until the check clears, even though the checking rules after 9/11 made checks clear almost immediately, although they can wait 7-10 business days to have it clear). And 2) wait for all that overdraft money to flow in. Your online statement will read something like this by date (Day 1) $700 paycheck pending, (Day 2) $200 on groceries pending, (Day 3) $200 on bills pending, (Day 4) $100 on car repairs pending, (Day 5) $100 on doctor bills, and (Day 6) $100 in cash. Guess what boa does? Sorry, but your paycheck didn't clear until they could rack up all those overdraft fees, so it's $35x6=$210. And that's just quick math for it. I've had more than a few overdraft charges because they dragged their feet with my paychecks. How can they really charge a person a $35 overdraft fee over a coke and a bag of chips?
I find this type of banking quite disgusting and prefer local banks. I'd rather pay the few dollars to get money at an atm than $35 for overdraft fees. It is absolutely ridiculous.
overpayment
Over payment of $27, 000.00, Bank of America
Sept. 24th, Entered payment of $3009.00 online for credit card account. To be paid from my Hawaii bank account.
Sept. 26, $30, 009.00 Payment shown on B of A credit card account, internet. Viewed on Sept. 26th, make call to B of A.
Sept. 27, Call to B of A asking about the $30, 009.00 payment, told them it was to be $3009.00, agent says there was a mistake and the fund difference would be returned within 3 to 4 days.
Sept. 29 $30, 009.00 debited shows from my Hawaii account by B of A.
Oct. 2, Message text to B of A:
On 9/26/08 a payment of $30, 009.00 was made on this account, the payment should have been $3009.00. I called B of A on 9/28?08 and was told the mistake would be taken care of, as of today nothing has happened! Please deposit $27000.00 back into my bank account xxxxxxxxxxx
Reply: Dear Hill,
Thank you for your inquiry dated Oct. 2, 2008 regarding Hawaiian
Airlines Platinum Plus Visa - xxxx Payment Questions. We are happy to
assist you.
The payment has been submitted for correction.
We appreciate the opportunity to assist you online. Should you have any
further inquiries, please e-mail us again. Thank you for choosing Bank
of America. We value your business and look forward to serving your
banking needs.
Sincerely,
Ben T., Bank of America
Oct. 6 Message text to B of A:
Today is Oct. 6th. What is going on? I was told by phone and by email
the this would be taken care of. Nothing has happened. Please deposit to
my account the $27000.00 that you took out on on 9/26/08.
Reply: Dear Hill,
Thank you for your response dated 10/6/08 regarding an overpayment on
your Hawaiian Airlines Platinum Plus Visa account ending in -xxxx. We
are happy to address your concerns.
Please be advised that the process to return the overpayment may take up
to fifteen business days.
Should you need further assistance, please contact our Customer
Satisfaction Department at 1.800.421.2110 for assistance with your
payment dispute. This department is available Monday through Friday, 8
a.m. to 5 p.m. Eastern Time.
We apologize for any inconvenience this may have caused. We value you as
a customer and appreciate your business. If we may be of further
assistance, please contact us again by e-mail. Thank you for choosing
Bank of America.
Kendra McCleery, Bank of America
Oct. 9th Message text to B of A:
Is there a way to block the amount processed for payment on this web
site? Also, please give me that date to expect the $27000.00 over payment
deposited to my account xxxxxxxxxxx.
Reply: Dear Hill,
Thank you for your e-mail regarding canceling a posted payment. We care
about your concerns and will be happy to be of assistance.
We are not able to stop a payment that has already posted or is in
process of posting. You can edit or cancel payments still in a pending
status by selecting the Bill Pay and e-Bills Tab, then choose the Review
Payments sub tab. From this page you can View, Edit, or cancel pending
payments.
Our records indicate that as of October 10, 2008 we have returned a
portion of the overpayment to your account. We have refunded
$18, 022.18. We have requested that the additional $8, 977.82 also be
returned as soon as possible. We apologize that the original request to
return $27, 000.00 was not completed.
Thank you for choosing Bank of America. We value your business and
appreciate the opportunity to assist you online. Should you have any
further inquiries, please e-mail us again. Have a wonderful day.
Sincerely,
Tobie Dean, Bank of America
Oct. 10, $18022.18 credit given to my B of A account, not my bank account.
Oct. 15th Message to B of A, asking why the funds have not been transferred.
Oct.16th No replay.
Oct. 16th Another message to B of A, stating that the funds were not to be applied to my credit card but transferred back to my bank account. I would now report to the Better Business Bureau and my senator. Gave them my phone number.
Oct. 16th no reply.
I have 3 years, with Bank of America, and I use credit card. I pay more in my balances, every month. I am a very good costumer. In May i received my statement with some checks, and that time i need to pay my son's rent, and I called to costumer services representant( Spanish), in May 29, and I ask about the check, if I can use to pay the rent, He toll me, " yes, you can use", I ask if i going to have any problem, he say No. I sent the check, and one week later, from the office of the apartment, call me to say the check is no accepted for the bank, and i need to pay more money for late payment. I call the bank of America, and I Spock with Alejandro Hernandez, who toll me, he can't anything about it, when i ask for the manager, he di not want, let me Spock with him, or her. When I say that is my right, He say, he going to call you in 10 minutes, and never return may call, since a I call back, He let me Spock with, Jose Amesura, ( Supervisor), Who say the Bank do not has any responsibility, and he do no care if I write a complaint, and he do not care about it, I fell bad, and frustrated.This is a negligence, because they get me wrong information, and now, they do not take any responsibility. I need to know is exist a law who support me.This employees do not help costumers, and people no say the employees, say the Bank is doing wrong. They treat me like any body. This can of employees, do not have the skills, capacity, to work in this place.
I will try to shorted this. Bank of america randomly quit sending me statements in oct. I tried to call and could never talk to a person so I sent letters, no response came. In Feb.2008 they called me and said I owed a bunch of $ cause I missed a payment in december ( which I did not). I sent them info on check which got applied to the wrong account number. So they fixed that but kept the interest rate at 30% which has kept my account behind because they want a $600.00 mo. pmt ( which I cant afford even if they weren't in the wrong). I sent them letter saying that this needed to be fixed or I would sent a complaint to the BBB and they sent me a letter saying they would investigate and get back to me. They have never gotten back to me and now I am receiving letters that they have closed out my account and are reporting to the credit agencies because Im now $800 behind in finance charges due to the incident in december that I never knew about because they weren't sending me statements!
Caution- I had to share my story to bring light to how B of A is operating these days with credit line crunches in our current countries bank economic situation.
I have excellent credit and have had a low interest rate locked in for the life of my B of A account . I have never had a late payment since 1995 that I have had my account. I say, "Had" in passed tense. I have recently experienced several fraud situattions on my account and had to change my account number three times as B of A continually allowed unathorized charges on my account. Today I felt I was forced to close my account as B of A's fraud dept. told me that if a vendor had charged on my account previously they could push a charge through on my old card. I understood this explanation and for my first replacement card.I was told that if I closed this account # and opened another # then no one from the original card could charge on the third card. Again, this made since. It was either this explanation or the incompetent people form here to there in the B of A phone lines who tell your garbage that is obviously outlandish. You all may know what I mean...On my first replacement card I received several unqualified B of A people telling "Well we don't know how it happened" and one B of A employee went so far to claim unconcious scenarios of what she felt how it occurred which was all obsurbed. Her conclusion was it was not B of A 's doing. It was. As the B of A fraud dept explained how it occurred. I was forced into another account number that was supposed to fix all as the vendor that I had complained about had never actually charged on my second card. Today I was charged again this time by B of A under the old vendors name not the vendor. I called B of A and told them that I wanted to close this account as all they promised was false due to the constant fraud on my account. Not the normal B of A response. They were happy to close no questions. I now realize reading other people's situations. B of A direction form their cusotmer service is to close credit accounts. I suspect low intrest rate ones. I certain their plan is to not try to save these accounts but rather close all credit lines with low credit rates. What choice did I have? I felt forced as they could not provide me with a secure account and now my credit score may be affected due to thsi closed acount.
Checks apply to your debit card account...not your credit card account.
rude service
I used the Bank of America machine that said if you deposited your check which it scanned and gave you the printed copy receipt of your check, that the fund would be available by 8pm and they weren't.
I talked to a customer service rep who said she didn't know anything about that kind of machine and was sorry they were advertising that and said that no one would be able to answer my questions. I then talked to a superviser who said that yes they would be available by that evening but that mine would not. I asked her several times what she meant and why mine would not be and she kept saying that even though it says that night, the funds don't process til the next day. She and her helper were very rude and could not answer the question of why my funds would not credit to the account the day they were deposited and kept telling me they would be available the next day. Her name was Stefanie Quevedo in Nevada.
Yes, we all know you (in all your alter IDs) are SO desperate for the love of your life to return, that you hope every poster is really her in disguise. That's the only possible explanation of your inability to talk about anything but your beloved nonnie.
dont tell me the mouse was reincarnated as Maggie.
I filed complaints with the BBB and the Office of the comptroller of currency.
I doubt that will help but at least I'm doing something about it now.
I also filed a complaint through AFFIL. Check them out. You can contact your Congressman through them about this.
faked an advance loan I never took out
My father died suddenly while I was traveling so I changed direction and went to his home. We needed clothing and such for his services and I did not have access to a computer so I decided to make an extra $3000.00 payment just to be sure we had plenty of room on our Alaska Airlines Bank of America Visa card. I did not yet owe a payment and I was not close to my limit. I am just cautious and know about all of the various ways credit card companies trap consumers into pirate interest rates and fees. In fact, I don't pay my bill each month by the due date, but by the earlier closing date so they cannot trick me into paying interest.
Apparently, when I made an automatic payment via their phone service, I input my routing number incorrectly. However, BOA gave me the message that the payment was made and gave me a confirmation number.
When I returned home a week later, exhausted and grieving, I discovered the $3000.00 payment hadn't processed. I called the company and they told me that the routing number was input incorrectly so I made the payment right there on the phone since I'd tried to earlier anyway. This payment was more than I owed for the billing period and almost three weeks before it was due.
Three weeks later when I looked at my account online I discovered a $3000.00 cash advance loan at almost 30% interest! I never asked for a cash advance, I never needed a cash advance, and altogether I had paid $6000.00 when I owed less than $5000.00 for that month! And I had paid it early!
I emailed customer service and they emailed me back telling me I had requested the loan. I corrected them and told them no, I had merely input the wrong digit into the phone when trying to make payment, no actual money went back and forth, and I made the payment a week later well in advance of when it was due and for at least $1500 more than I owed for that billing period. They wrote back telling me that they "could not" remove the cash advance or change anything. Mind you, I never actually got the $3000.00 because it was all just a numbers on paper game. They had debited my account the initial $3000.00 phone payment and then credited it, taken it back, the very same day. They claimed to have loaned me $3000.00, but did not actually give it to me to keep. I asked them that since, on paper, they my the payment back the same day they gave it to me, why didn't I have an extra $3000.00?
We went back and forth for days, they denied my request, then they stalled. My husband called them and lost his temper because the customer service person was rude and he kept excusing what was happening because we "had requested the cash advance." After my husband lost his temper, the customer service rep told him they would remove the cash advance and return the interest they had charged us. It was not removed and we were not reimbursed. Instead, both my paper bills and my online bills ceased! Someone changed my online billing status to stop my receiving them and I did not receive any in the mail!
I contacted them by email again since the phone calls had proved worthless and asked why they had not followed through on what customer service told us they would do for us. I received an email telling me that they were "reviewing" the issue and then I never heard from them again.
Because we use our card for almost everything in order to earn miles, there are charges on it almost daily. Instead of applying the $6000.00 in payments to what I owed that month, BOA applied it to new charges in the next billing period so that almost none of the $3000.00 "cash advance" was being paid. For the next three months our payments continued to be applied to new billing periods even when I sent in enough to pay the entire amount owed for each month plus the "cash advance." Thus, the cash advance was not going down by much each month.
Finally, we wrote to our Senator and included copies of everything. He wrote to them and forwarded our complaint to the comptroller's office. As soon as they got a letter from the Senator, a customer service rep called me, apologized profusely, returned our interest. removed the cash advance from our record, and refunded our yearly fee for that year. Although we have been reliable customers for many years, they weren't satisfied with the merchant fees they get every time we use our card; they wanted to force us into paying high interest. If our Senator had not written to them for an explanation, they would have continued cheating us.
Now, why didn't I think of that? I lost my patience and ended up battling B of A with anger and emotion. That's what they want you to do...then give up trying because you eventually get burnt out! I started to forget what it was that I was fighting for.
Anyway, I am glad to hear that you got the best of them. Thank you for sharing your story. I closed my account with B of A after my incident. (in which I caught them with various bank charges in my accts, then forcing me to prove to them that it's not appropriate otherwise I have to pay for them. total waste of time... but kept happening. they are the worst kind...evil, corrupt empire run by greedy a**holes.) Anyway, if i hear of any class action lawsuit, i am there.
This bank has done the same thing to me when I mistakenly entered one digit incorreclty paying by phone (more than the minimum as well). I discovered on my statement that they considered this a returned payment and a cash advance loan. I am not getting any response from to correct this, other than "The bank made no error". They are engaging in unfair and deceptive pratices. This allows them to charge 20% interest on a "loan" that cannot be paid off until the entire "purchases" balance is paid off, instead of a one time late fee which is what it should be. Although a confirmation of payment number should not have been provided if there was a digit missing from the pay by phone account info anyways, this would have alerted me that I made an error. So, just another way to trap its consumers that have good intentions of paying their bills. I will write my senator to see if they can help. Sorry to learn of your troubles, and my sympathy for your loss.
Triple Advantage Credit Monitoring
Letter received from countrywide about my personal info being compromised. Gave me a complimentatry credit monitoring service that I am unable to log into. Please investigate.
I received the September6, 2008, letter. Signed up for the credit monitoring program. I am very satisfied.
I too the same! Got the letter, made the calls. Very concerned, I signed up for the triple Advantage. First log in was fine. Now a month or so later, checking back up after a "Phishing" email, cannot login... information not found! Whats up with that? Thats what prompted me to do a search, and found this complaint!
I also received a letter from Countrywide dated Sept. 6, 2008 about my personal info being compromised. Gave me a complimentatry credit monitoring service that I am unable to log into. Please investigate.
realestate fraud
December of 05 iI had entered into a contract to purchase a house. My mortgage broker had asked me to buy more time as he was looking for a way to find me a loan. I made a deposit of 5k, then another 130k from an equity line he procured for me on another house. A day before close of april7/06 he notifies me that in order to 'get through escrow' I was to sign over the interest in the escrow to him and after close the following morning it would be replaced in my name. This has not happened.
Since inception of the lawsuit it has been discovered that- he had been preparing, signing, and forging documents in the escrow office without my notice from him or the escrow between feb28-march31 06. That two days prior to the assignment of my interests, and well after my over 100k deposit, he had aplied fraudulently, had approved from his superior, AND was underwritten by Countrywide for a mortgage and a HELOC in the amount of 50+k! The 50k$ was used to buil;d a pool and yard at his present house. the loans miraculously were underwritten and funded within 2days and without a purchase contract or any suportive evidence that he was to purchase this house. Basically he was enabled and coluded with to defraud me.
A year has passed, Im waaay out of money for my attorney, The broker has now filed chpt.7 after numerous other stalling tactics by his sleaze lawyer and Countrywide has done everything from denying his employment(since proven) to saying it was them that were defrauded as well. Nevermind that they had the last call, this is what underwriting is based on according to law.
call me if this interests you, you can see current docs relating to this on the L.A. Superior Court web site- case # BC379861
I feel really badly that these people had problems with the people they dealt with in Countrywide, I had my very first mortgage with them and they were very nice and helpful. Was it the company or the agent that gave the problem? I'm thinking about remortgaging with them so it is very important to me to know. Thank you for your help!
non-disclosure
In February, 2017 my husband and I took out a $30, 000 unsecured loan from MNBA (now Bank of America) at what I thought to be 13% which turned out to be 16%. In April, 2017 and after paying $16, 144 (approx.) on the loan, I asked for an additional $1, 000 to be deposited into our checking account. I was told at that time the loan would be recalculated which I assumed meant adding the $1, 000 and recalculating the payment. At no time was I told that the loan time would revert back to 84 months thereby, in my opinion, nullifying the 2 1/2 years worth of payments. It is now 2017 an I am just hearing this recalculation for the first time. The only reason I know is because I inquired as to my payoff date. I was informed it would be 84 months from the April, 2017. I am not a genious when it comes to money but even I know I would not have traded $1, 000 for $16, 144. I feel I have been defrauded. I never would have had the $1, 000 added. I don't want to skip out on any payments. I just want my loan timeline revised. At the end of this fiasco, I would have paid approximately $65, 000+ for a $30, 000 loan. Somehow that doesn't seem lawful to me.
In 2017 I brought a home using eastern saving bank. At the time I was working at mazda of milford and that year I made 29, 500. I brought my home for 185, 000.00 and I put down 80, 000.00.My intrest rate was 12.4% and my mortgage payment was 1751.00 a month.in 07 my mortgage patment went up 200.00. And in 08 I met and married I still had the house and there was still equity in my home we got a lawyer and we won a temporary forbarence for 6mo for 1080.00 and if we made our payments on time we would lower the intrest and place some of the money we owe in the rear.But after the 6mos was over and we did make the payments on time as agreed, but this time we could not afford the lawyer our payments stayed 2100.00 a month the intrest stayed the same they did not help at all we went though that 6mos for nothing and the house was taking away september 26, 2017.
On 01-19-2017 a heavy accent person called saying he is from a federal bank law and investigation collection agency located in NY. Stating that Cash Net Usa is sueing me taking me to court for unpaid loan in the amount of $495.00 plus court fee's totaling over $5000.00. I replied that I owe nothing to cash net usa never even took a loan from them. He continued saying to resolve this issue I had to pay $495.00 right now using a debit or credit card and if not tomorrow there would be a warrant served for my arrest and for the person used as reference. I requested for him to send me an e-mail or a letter in the mail he said not possible it's to late. I requested twice the address to this so called collection agency and he ask why, I said so I can have a friend stop by and make the payment he said that is not allowed . I said my lawyer will be informed and that I was going to file a complaint. He than gave me 2 different locations not even sure of info and kept saying hold on inbetween info. Finding simular stories online this is a total rip off. Scary he had my name, address etc...
This company will give away information you submit for loan to Fraud personnel.. They gave away my Social Security Number and Work information. I had people calling to work and leaving messages about attorney firm saying I had an unpaid payday loan I never got a loan then they were taking money from my bank account. Its scary they have all of my information.. I can not belive they get away with this. Don not do any buisness with this company. FRAUD! I am reporting them to the FBI..
Loan Discovery SA seems to be handing everyone, who "apparently" subscribed to their service, to their legal department. Why on earth must we subscribe to something that we need to pay for? Especially since nothing gets telephonically communicated. Then apparently we can't read, whatever is on that website needs to be restructured. This is unethical and when you call to find out you get rude people answering who should rather be sweeping the street than on the phone.
Something really needs to be done about these people cause whatever you guys are trying to achieve..
branch in delhi - dwarka - citi group executive is very clever- he was tell me at the time of loan geving me - your interset rate is very low - you can pay reducing emi payments but after papers i have recvd by courier intrest charged 3 times more according to verbal applications interst rate not mention in apporaval-docs of laon , i sugest you every body dont take a loan without doc read & mentioned the intrest rate on papers at ther time of loan taken.
mk
Both my son and I are receiving call from this guy with a Indian accent. He claims that we have a formal complaint filed against our social security numbers. It is supposed to be for a cash advance loan. Yes, I have taken one out but have paid back. My son has never taken any cash advance loan out at all... I called once and they answer stating that they are officers and when I asked for the loan company phone number they could not give me that information. They said I should get an attorney and that we would go to jail. I also called again and they hang up on me...I called back and asked " Why do you keep hanging up on me?" They hang up again. I just called again today and they stated they are the Lawyers office of California. I asked the guy "Is this a scam?" OOOhhh he didn't like that one...he said " Your are talking to an officer" Whatever BIG SCAM...do not give up your information to anyone.!
If this was a legit collection agency then they would not hang up on us .
I applied for a loan in september 2017 from niz financial services for 10000 pounds, they told me they could get it for me and collected a fee of 99 pounds. They didnt get me the loan I wanted and I hve sent them about three letters for a refund of my money but they have choosen to ignore it. Please can someone help me get my money back
Hi, i am Ms Jool, i saw your ad on this webiste site seeking for a loan, i once aplied for a loan and i got cumed but i later applied from a lender in ecuador and she did respond to me.
i will advise you to contact her because she is the only person that can give u the loan, most people in these site are scam.
email me cellinmillan90@yahoo.com for her contact.
This is in regards the personal loan; I had taken from your company. My personal loan account no: RPDL00020920 which I had with you since 16/7/2017 was prepaid as advised by your company executive “Nidhi”. She asked me to make the DD of amount: Rs 26734 against the full and final prepayment in the name of GE money and got it collected Mr. Manoj, the details of which are as below:
DD no:613353, dated:19-09-08 of amount :Rs 26734
Full and Final prepayment” made by me vide your receipt no.:CDL 1282142. Dated.
After that there was no outstanding on my abovementioned account.
I am surprised that I am still receiving calls for the EMI due and your representative recently visited my place to collect some money against the abovementioned account which was fully prepaid .
I give them the same details but to vain, still I receive the calls.
I tried calling Nidhi but, someone else picks up & says that she is out of town or sometimes, busy in meeting..She never revert back.
I feel harassed and disappointed by this attitude of your staff.
When they need to fulfill their targets, they call us ten times a day to peruse us and when they achieve their targets. This is how, we clients being treated, nobody bothers to call back also.
After trying all means to contact her, I had already written a complaint letter addressed to your GM, but all in vain, no action been taken against it till date.
pls give me the contact number of ceo"mr.Vicky Bindra" so that I can my problem looked into.
http://cj.my/post/82501/mental-health-patient-in-danger-of-losing-home/
Sajitkumar T K Vasudevan, 48, resident of Taman Nusa Indah Johor Bahru lost his job as production executive at Premier Vegetable Oil Pasir Gudang when his management discovered (after he was employed and not during the interview) that he was being treated for depression at the Permai Hospital.
Unable to make regular payments on his housing loan, he is now hounded by the bank and faces legal action for defaulting on his loan.
A clinically depressed Sajitkumar declared well by hospital.
In 2017, Sajit had taken a RM 195, 000 housing loan from Ambank.
The following year, Sajit was given to key to the street when his company discovered he was suffering from depression and had not truthfully declared his depressive condition when he applied for that job.
His application for SOCSO insurance was rejected.
His appeal to The Human Rights Commission of Malaysia (SUHAKAM) turned to naught.
Earlier in 2017, he had withdrawn RM 30, 000 from his EPF savings due to his sickness.
This time when he applied to withdraw his savings, it was rejected.
This is due the fact that Hospital Permai declared him not ill (tidak mengidap keilatan).
Sajit’s troubles escalated last year when he was unable to service the loan for four months.
As a result, the interest rate for his loan was increased from 4.9% to 9.1 %.
When Citizen Journalists Malaysia (CJMY) contacted AmBank, Liaison and Collection officer Hamidah Abd Rahman explained that the bank had clear rules about loan defaulters.
After four months of non-servicing of the loan, legal action would be instituted.
Sajit had appealed for leniency but the bank was unwavering.
By hook or by crook, he had to settle the outstanding loan and thereafter, service his loan for six months without fail before the bank could consider his case.
In his jobless state, he is unable to find RM 3, 000 per month to service the loan.
Hamidah advised Sajit and all those in the same dilemma to seek the assistance of AKPK (Agensi Kaunseling dan Pengurusan Kredit), the Credit Counselling and Debt Management Agency set up by Bank Negara which helps individuals manage their financial situation.
Sajitkumar is now at the end of his tether. In anguish, he laments, “There is no justice in this world.”
Sajit feels the society is pushing him against the wall. “People who are depressed are in a very unfortunate position because the public do not understand their complex illness.
“A seriously depressed person can be driven to suicide.
“They need encouragement and support, ” he said.
In addition, without financial assistance forthcoming, he may be driven to seeking for ”help” from Ah Longs and this could be the long, lonely road to his destruction.
The World Health Organisation warns that mental illness will be second to HIV/AIDS in the burden it places on the world by the end of this decade.
Records indicate that 9% of Malaysians suffer from major depression. Similar to global data, depression is the fourth most disabling disease in Malaysia, ranking third for women and 10th for men.
Sajitkumar is now at the end of his tether. In anguish, he laments, “There is no justice in this world.”
Johor Bahru
emai: sajit88@gmail.com
bofa closed all of my accounts
Recently my wife called Bank of America to see if we could lower our interest rate on our account. She mentioned that she just went on disability and wanted to see if we could get our rate lowered since we have been a customer for 10 years with them.
Once she mentioned disability the rep forwarded her to risk management who immediately closed all our Bank of America accounts. Risk management said they routinely perform checks on all account holders and decided to close our accounts on the spot. The truth is they never checked our accounts until my wife called that day. They claimed they ran our credit to make that decision. Our credit scores are 700 plus and we have never missed a payment or been late.
After hearing that from my wife I called and spoke to a manager. The manager was extremely rude and didn't care to listen or explain why they closed our accounts. He said if I had a problem with the decision I should file a complaint and they stand by the decision that was made.
What happened to the days when you could walk into a bank and feel welcome. I will never again do any business with Bank of America and hope others never go through what we went through.
I was a customer of Bank of America from [protected]. I called them to ask about a fee they were charging on my bill that I did not understand, suddenly the very arrogant, rude young man, that was on the other end said that they would just cancel the card, at that very moment, because my credit wasn't up to par and hung-up on me laughing. My credit has never changed, in fact it's gotten better, they are dumping everybody intentionally - they don't want to be in the Credit Card business-they want a fee based business "Banks" so they can stick their hand directly in your pocket. They will end-up lossing anyway/bad Karma will close their doors and they will be the ones in Bankruptcy Court. I called back to explain...blah blah blah... If anybody files a Class Action Law Suite count me in.
Same problem just happend today. My card is over 20% my wifes is at 10.99% and she just got a blance transfer offer of 5.99 from BOA. So I called to get a better rate. What did I get? Credit limit cut and an offer for debt conseling. WTF my income has gone up since I got my card, never been late in over 5 years with BOA and credit score over 700 and my debt has gone down. I didn't call for help, I called to give them a chance before I did a blance transfer to another company so they could keep a customer instaed the insulted me. I don't guess they wanted me as one.
I have been a customer BofA since 1991. Today they send me a letter about closing all my accounts without ANY EXPLANATION!
Every one here has the option of going to the FTC web site AND the Comptroller of the Treasury web site and filing a complaint with these 2 GOVERNMENT AGENCIES about Bank of America. I did after I called to tell them that I was sending $11, 000 to pay off my credit card that had a $40, 000 maximum credit limit. The B of A "woman" immediately told me that she was lowering my credit limit to the $11, 000 AND also closing my other 2 B of A VISA cards which had zero balances. AND I HAD AN 803 CREDIT SCORE, Never had a late or missed payment IN MY OVER 60 YEARS of life. That was 2 weeks ago. Guess what...My Credit score DROPPED 50 points ! Thanks Bank of America.
Your borrowing money from your bank and they closed your account out of fear you will default if your line of credit is open. Ultimately, every poster on this board and people around the country will pay the price indirectly for a consumer's lack of responsibility. It sucks but that's part of reality. I'm extremely grateful I've never opened a HECL account but if I had and my income reduced due to a disability I'd be grateful the banks would freeze my line of credit or close it out entirely because I'll be paying down what I owe at the time. What's better paying $5, 000 or $50, 000? Yes, I work for the bank but I'm a human being too and I've made my fair share of financial mistakes over the years. My mortgage is under $45K, my husband has $15K in credit card debts and our combined income is roughly around $65K and we don't have alot in our savings account. My husband works in retail and he makes more than I do, by the way. You must be your own banker. Learn from your mistakes, take responsibility for your actions and save your money for a rainy day.
I really don't like how they update their databases on Monday and not throughout the weekend. The funds I had in my account have not been posted until Monday, and they charged an "Overdraft Protection Transfer Fee" in a way that would trigger an Overdraft fee (ironic I know).
I really don't like how the bankers can see different things in our account summaries.
I really don't like how they have an Overdraft fee for an Overdraft fee.
I'm dropping them as a banking service. They stole too much money from me.
I really don't like them at all.
I have seen enough of BOA's chicken ### ways of doing business and deducting from my checking account for things like fraud protection against identity theft - which I NEVER signed up for, lowering my credit limit on my credit card, cutting off my line of credit on my home equity loan to what the balance was, etc., etc.. I VERY STRONGLY RECOMMEND TO ANYONE WHO READS THIS AND ALL THE OTHER COMPLAINTS TO STAY COMPLETLY AWAY FROM BANK OF AMERICA. IF YOU DO BUSINESS WITH THEM - YOU WILL LOSE MONEY AND YOU WILL GET SCREWED. I cannot believe our supposed regulaters allow them to stay in business. What the hell good is it to have the supposed regulators if they do nothing to protect consumers against tyrants like Bank of America? Does anyone think Obama or our other politicians will go against BOA? I'd bet my life they won't... There's too much money passed under the table to those in power. It's politics as usual. I am like everyone else who has complained. I will get BOA paid off and NEVER DO BUSINESS WITH THEM AGAIN. Make sure you pass the word and tell all of your friends, family and everyone else who will listen about BOA's scams and frauds. Wouldn't it be great to see them go down the tubes like the piece of crap they are?
I also would jump at the chance to join in a class action law suit against BOA. They have to be THE WORST in the banking industry - hands down...
Tom S. Parsons, Ks
I called to inquire on interest rates, and was also dropped in my available credit line on my credit card. I'm combing to see how there may be an error ~ I just got $210 in overdraft fees, and they're saying they won't credit anything back. Wish I knew a way higher up to talk to about it!
I would join any class action suite
I have been a customer with BOA for yrs they have my mtg & ck. My ARM was coming due & I called to see about a good fixed rate. The guy sd 7%, I sd no I want to ck other banks to get a lower one. He assured me this was a conversion mtg & anytime I see the rates go down I can call & get the lower one w/no charges. Well I sd ok & when the rates fell I called & was told it's not a conversion mtg & can't change the rate. He lied & conned me bigtime. I feel stupid it must have been in the fine print & I overlooked it.
Usurious rates
Company raised rates to 28.99%. Escalation is apparently covered in change of terms. Try reading those documents. How on earth can it be legal to charge that type of rate. I inquired about late fee charges - had we been late, the charge would have been an additional $39. Account was immediately closed. Another account, on which there was a $900 credit balance is being eliminated as well. I will not do business with this type of company.
Cost of funds maybe 5% at the worst. Pretty good money if you can get it. I doubt bad debt expense comes close to justifying that.
Relentless phone calls leaving zero messages and hanging up when call is answered.
Refusal [in writing(their demand letters for money/extortion)] to accept my representatives for their line of communication for my credit card balance issues.
Assigning fictitious account numbers.
Please be advised there was a charge made 4/18 on my Visa for $11.70 that I did not make. I want this charge removed and my account credited please! Roy Taylor, 216 so 12th st, connellsville, Pa 15425
ANYONE HAVING PROBLEMS WITH FIA CARD SERVICES FOR INCREASED INTEREST WITHOUT NOTFICATION OR HIDDEN SERVICE FEES CONTACT ME AT JOHN@TORGRO.COM, I AM PURSUING A CLASS ACTION LASW SUIT.
YOU HAVE THE WRONG NUMBER ON MY CREDIT REPORT SINCE YOU TURNED ME INTO THE CREDIT BUREA. PLEASE CORRECT THE INFORMATION. [protected]
for over 1 month, i have been dealing with the ###s at fia card services.i'am due a refund for a credit i have, amount $740.32.every time i call, they tell me "the check is in the mail" well i have totaly had it with these ###s! how can i get my money back?
Charged me $30 late fee on a $0 balance and removed 27,000 reward points when I canceled card rewards was closed.
Fidelity Investments should know better...
The letter supposedly went out to all cardholders; several people I know cancelled their account and cut up the card. The words"penalty rate" were in the letter. I have never paid late, and never had a "penalty".
BIG mistake, FIA...
Bob Crye
I received a billng statement which contains a purchases and adjustments amount of 395.88. I made no purchase of any item with your card. In fact the card you sent was not ativated, so how can there be a charge?
Please reply to this complaint in writing. Thank you.
Frank H. Dowden
extortion? really? sounds like you have a stalker issue there dude
UNJUST FEES-FINANCE CHARGES
THIS COMPANY RAISE IT RATES ANY TIME THEY WANT TO AND BASICALLY TELL YOU THAT IF YOU DO NOT LIKE IT THAT IS TO BAD-PAY US OFF THE BALANCE TODAY AND YOU DO NOT HAVE TO DEAL WITH US-THE FINANCE CHARGES ARE JUST AS BAD IF NOT WORSE -THEY ROSE MINE 30 DOLLARS A MONTH- STARTING IN THE BEGINNING OF 2008-I WOULD LIKE TO KNOW WHO I CAN CONTACT-WHO REGULATES THESE COMPANIES-THEY DO WHAT EVER THEY WANT AND NOTHING IS SAID OR DONE ABOUT IT -SEEMS LIKE WALL STREET DID THE SAME THING AND YOU CAN SEE WHAT HAPPENED THERE-THESE CRUMBS BLEED THERE CUSTOMERS DRY -I WOULD APPRECIATE ANY ASSISTANCE ON WHO I CAN CONTACT-PLEASE E-MAIL ME -THANK YOU-HAVE A NICE DAY.
Changed my rate to 21.99%. I have had the card for 10 years with excellent pay history... their answer was that with the economy and with other debt I owe I "may" at some point not be able to pay them... oh ok so lets raise the rate double and penalize someone who makes there payments ontime for something that might happen in the future! I will be paying this card off next month so they do not get to keep living off my intrest!
I'm trying to close my acc't, and talked to some Srt Acc't Mgr who thinks he is God. He is messing with the wong person. When I asked to speak to his Supv, he threw his postion in my face, The g=heck with this company
I found this info about FIA:
"Credit Cards
Customer Service
Call toll-free in the U.S. 1.800.655.1491, 24 hours a day, 7 days a week
From locations outside the U.S. Bermuda: 1.800.932.6262
France: [protected]
Germany: [protected]
Spain: [protected]
Switzerland: [protected]
United Kingdom: [protected]
Other (call collect): 1.302.738.5719
TDD/TTY for the hearing-impaired 1.800.346.3178
Para servicio en español 1.888.462.2378
To report your card Lost or Stolen 1.800.655.1491, 24 hours a day, 7 days a week
Disputes
If you have questions about Customer Service, delivery, or the return of something you purchased, you need to contact the company from which you made the purchase. You should allow 30 days from the date the company receives a return for the credit to be applied to your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.
You may write to us about your dispute. Complete a copy of the form on the back of your statement and mail it to:
Billing Inquiries
P.O. Box 15026
Wilmington, DE [protected]
(Please note: This is different from your payment address)
You may call us about your dispute:
Merchant Charges: [protected], Monday - Thursday
from 8 a.m. to 9 p.m. or Friday 8 a.m. to 7 p.m. (Eastern Time)
Three or More Unauthorized Charges: 1.800.655.1491, 24 hours a day, 7 days a week
Payments and Bank Charges: 1.800.655.1491, 24 hours a day, 7 days a week
TDD/TYY for the hearing impaired: [protected]
Please do not include correspondence with your payment."
There is more info at:
https://www.ibsnetaccess.com "Contact Us"
Hope this helps!
I am angry when my APR was 16.99 to 19.95, or whatever to FIA from 1firstbank in Puerto Rico. I always pay the bills, and more than more. These days we all have problems, so what should I do? Kill the FIA and the Puerto Rico bank?
They are terrible, all of us have money problems. The interest went down, but, ugh, the FIA or the 1st Bank, out interest get higher.
Oh, sorry, the FIA and 1st first bank in Puerto Rico, need money for their bonuses to stay in their mansions.
Ugh. Meanwhile, we all have problems to bill when our electricity, water, and everything, maintance, etc.
Thinking about bankstupid.
- life insurance scam
I had been getting a lot of sales calls to buy Life Insurance by people saying they were with Bank of America. I told them I was not interested in Life Insurance since I have it through my job. However, they said that their insurance might supplement what I have through my job and they would send me some information and sign me up. I told them they could send me the information if they wanted to but do NOT sign me up. They did anyway. Then they started debiting $29.99 out of my checking account every month. I called BOA to cancel and they said that BOA does not even offer Life Insurance. However, they do sell customer's information, including their account # and Social Security #, to various private insurance companies. I eventually did get a packet in the mail from a company called National Union Fire Insurance of Pittsburgh, PA. The entire packet was in SPANISH. I found someone to read it to me but she could not find a number anywhere to cancel. So I looked up the company online, called them then had to argue with a very aggressive girl for like 20 minutes before she finally canceled the insurance. Before she agreed to cancel she also told me I was a bad parent for canceling and that she would give me 2 months free if I kept it. I just had to keep saying NO over and over again. I never did get a refund for the premiums they took out of my bank account w/out my permission. And I still get the occasional call from "Bank of America" trying to sell me life insurance, even though I am on the state-wide DO NOT CALL list. So I think this is a scam if BOA ever calls you to sell you insurance just hang up!
Hello My name is Sandy A. I live in California. My mother has been banking with bank of america since 1987. This same exact insurance fee has been taken from hers and my account as long as I can remember. I called BofA to get it taken off and it never happened ever after being told it would be taken off. I am looking to start a class action lawsuit here in Los Angeles Ca. Does anyone else want to join?
My mother was taken for this ad life insurance scam that I have read so much about here on the Web now. It's crazy they have been doing this 2007 and still it's going on. Not only is bank of America aware of these scams but participating in these scams with there affiliate company's for a large profit. I don't see how a bank can steal from there customers targeting older people, as well as people from foreign countries who don't speak English well. The bank tries to confuse you about how to go about handling this situation and have no intentions of paying more than three months worth of the money they stole. If any. They tell you they don't know who these insurance company's are when they now exactly who they are. They say they are not affiliated any more but still handle there ad insurance. They know all the loopholes and use them to steal your money. Tomorrow I'm going down to the bank and Insisting my mother close her account there. Then I'll look into who I can report this too.
I am so sorry to write this letter in rage. Can you believe Bank of American sold customer information? If I have not suffered this bad thing, I won’t believe. But, it is true; Bank of American has sold my information to National Union Fire Insurance Co. of Pittsburgh, PA! I never use my card on the internet, how can this bad company got my information and charges my money? When I report the fraud of National Union Fire Insurance Co. to bank of American, I still think you are innocent! But, unfortunately, today when I search on the website, I find that I am not the only person suffer this scam! And I recalled that there is an insurance company, named himself as bank of American insurance company, called me several times in 2010. Oh, Bank of American, you not only sold my information but also your own “fame”.
As one of biggest bank in US, please cherish your reputation!
Please give me a fair answer!
I had life insurance through BofA 4 years ago. I believe that the recording of me asking to increase my husbands life insurance was passed on to customer years as that is what they played for their proof. I had cancelled that policy 3 years ago, as my job offered life insurance. A year ago, disability was taken out without my knowledge. This was taken out under the radar for 1 year. Customer years played a recording, but that was from 4 years ago not from last year when the policy was supposedly taken out. I would be curious to know if anyone else has made this connection? The recording they played was incomplete, it sounded like Disability was patched into the very beginning but the conversation was about my life insurance policy from 4 years ago. I never even received any paper work on any of this. It is a scam.
I just realized that I have been charged two charges of around 35.00 dollars for several months. I am going through my account now to see how long this has been going on. To make matters worse, I have an over draft fee because of this. I had no idea this was happening. I will tell you I NEVER got a phone call or any information on this matter. I didn't even know what these charges were for. This is a scam. I am PISSED at BOA, I have been banking with them for many years. I feel like they are part of this scam. Upon seeing all of the posts here, I am very concerned. I hope that I can stop these charges. I think BOA should forgive my over draft fee. And I want my freaking money back. I don't have any paper work or anything. I had zero knowledge of this. This is theft!
My husband and I got hit by same scam, on ly problem is . . . BOA "forgot" to pay the 8.76 ACE mortgage diaster insurance premiums we thought had risen to 22.80 a month, back on 2009. Yes, that is correct, our mortgage protection insurance was canceled due to lack of payment, but our escrow account at BOA was dinged 22.80 until about 2 weeks ago when we found out. Yes, we still have Homeowners Insurance, just not the little added assurance we thought we had. After a 20 minute screaming match with the NUFI rep, it is canceled and they are to refund the premiums paid, if they cannot produce the sign up agreement. (which they cannot do, neither of us had ever heard of them.) Who in their right mind WOULD have 2 Auto Accidental Life Insurance policies with BOA as beneficiary? I am still furious! BOA should be ashamed of themselves!
I am going tomorrow to close out my account with Bank Of America, I feel I have no other choice but to. I probably should have done this years ago but at least I am doing it now
who do we contact to get this canceled?
This has happened to me too. I never got the package. Smile2Day, could you publish the phone number that you called to cancel? Or if anyone else has the phone number, please post on here. Thanks
So infuriating. I've gotten into a similar pickle, and I am on the line with a customer service as we I type. I actually agreed to "look over" the package because it sounded like a good deal. I had 30 days to do so. The problem? I NEVER GOT THE PACKAGE. I suppose they thought I would forget about it and just start getting the $24.99 taken from my account. It's a health care reimbursement program that pays you back every time you go to the emergency room or go to a doctor's visit that your regular insurance doesn't cover. Supplemental insurance, they call it. Anyway, I wanted to look it over to see if it was something I'd like to do, but got an uneasy feeling when it didn't arrive.
Luckily, I put a reminder in my phone. It's been 25 days as of today, and I just called to cancel it. The person was pretty nice about cancelling it, although they did do a lot of talking to try to change my mind. As of right now, I do have a cancellation number, so hopefully, that's the end of it, although I will be keeping an eye out to make sure.
Scam and cheating
They told us one interest rate and then doubled it! Also they changed the amount we agreed on and when we called Bank of America they gave us the run around sending us to several different people and placing us on hold over and over again. We finally threatened to close our bank account so that they would not continue to take our money. Beware.
I even called my bank to get a direct # and was told by them that the phone number they had for FIA was an "interior" number- meaning she couldn't give it to me! So they CAN call me and offer to TAKE my money but I CAN'T call them and tell them to STOP! Who does business like that!?!?!
I was only able to reach them thanks to a number I got from a posting on this website.
The complaint has been investigated and resolved to the customer’s satisfaction.
YOU HAVE A PHONE NUMBER --- PLEASE SHARE IT AGAIN
Many thanks.
Ripped off
I have had an unhappy relationship with Bank of America virtually from the beginning. However, their customer service people would always help me, in the end and take care of Bank of America's indiscretions, although it would usually take hours on the telephone. This time is different and I have had enough. I have had multiple occasions of Bank of America posting debits before credits, even with my having time stamped receipts. Bank of America then refunds some overdraft fees, 'as a courtesy, ' but will make me pay up to 4 or 5 fees myself. I have paid over $1, 000 in fees caused by bank error. This isn't even my latest, most upsetting issue.
I recently (two months ago) made a deposit of $800. I then wrote out 5 checks against this deposit (totaling about $300-$400). Well, Bank of America decided to place a hold on this deposit without notifying me of the hold in any way.
Then, Bank of America decided to return all of the checks that I had written out against the (little did I know) held funds. Then, Telecheck and Certegy charged returned check fees directly to my account resulting in 7-8 overdraft fees. I received refunds from Telecheck and Certegy directly via paper checks (their policy). I was told that when a check is returned to them, they receive a 'report' giving the reason for the return. If a check is returned due to held fees, typically a returned check fee is only charged if after redeposit of that check still is returned. Both companies cited that the fees shouldn't have been charged an gave me refunds.
So, basically I am told something different depending on who I speak to at Bank of America, but the most common thing that I have been told is, if your account is overdrawn due to an unauthorized charge which is refunded, Bank of America refunds any overdrafts incurred from it.
Well, I faxed over copies of all of the paper checks to a supervisor in Claims by the name of Dawna who has decided to blatantly ignore my fax and subsequent 3 phone calls and voicemails. Every time I call, I'm told that Claims needs to handle this and will adjust the account and when I get over to Claims, I am told that if I have already received a refund, I don't need to enact a claim (clearly). I am then told that there is nothing that can be done.
My account is now -400.49. I have re-routed my direct deposit to a new account that I hold at PNC Bank, where I am much happier, thus far. However, I am receiving phone calls from Bank of America on a daily basis threatening to put my account in Check Systems at which point I will not be able to have a checking account anywhere until the negative balance is resolved. I'm going to attempt to contact Bank of America once more after work today, but I doubt anything will come of it.
I have been told that I would have an excellent case for legal action, which I cannot afford... :0) Thanks for any assistance in this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Remember this line: Deposits posted after 3:00pm will not be available until the next business day or after 2:oo pm. and not on Holidays. This is depositing, cash or checks.
Say Labor Day weekend. Put money in at 3:05 PM Friday (Bank is open to 6:00PM) You will not be able to get that money until Tues after 3:00 PM! So they place it in Pending. Not in Posted or cleared. So that money is not counted until they have it in their banks and confirm all the info is correct.
Bank Of America is ruthless. What happened to Overdraft protection fee in my case I guess it does not apply. My employer direct deposit my pay check 9/24 a day late. Which I did not know. I had checks came in on the 9/23. The day of the 24th early I saw my account in red for a total of $70 dollars worth of checks not covered. My pay check was in pending. Bank Of America does this to customers. NO other bank I know makes direct deposit checks stay in pending. However they do it all the time to me. I have 6 checks written all together $70. They charge me $35 for each check that came in .I called and asked why did they return the check when the same day money was there they said that the check was still pending. This is very unfair. I had that money there and they still return the six checks are charge fees along with overdraft. These fees have taken my entire paycheck. I have two kids and now I do not have money to make it this week. Bank of America does not care for people. They charge me fees when the money was there in the bank. I know for fact the Bank of America enjoys charging overdraft fees to Americans who are struggling. I read a article several years ago stated that they make billions a year off of charging people overdraft fees. This bank needs to be regulated. When I look at my account and see numbers in red online and my transactions are in one order and see a deposit amount. Then hour later I go back to my account summary I see everything balanced differently in a totally different order the transactions came in this to me is fraud. I can't help you but my story helps to know that you are not alone.
Fraud
These people are ripoff artisits. They call from another listing on your property anc claim to have sold it. They need a retainer for the SALE and they fax you a "Modified contract"
which doesn't even list the correct address (Whitehall PA) and when you get the Paperwork to mail back, it is just a listing and you can't get your money back because they waited until after the 10 day return peroid before they sent the paperwork.
THIS IS FRAUD! Hang up on them. I know that you like me, really want to sell your timeshare but THESE PEOPLE are a BIG rip off. They will not answer phone or email or mail after the 10 days.
report these scam artist to the folks at http://www.resaleripoffs.com. They have a help forum, do investigations, and fee recovery for timeshare owners that have been scammed.
To bab I read this complain to late this company did the sameting to me what can we do to stop them? and paid our money back.
refusal of fraud complaint
I have been a victim of Identity Theft since 2000. I am still fighting fruad accounts and on June 2008, I got into a big mees with Bank Of America. On 06/09/08, I received a email message that they detected "irregular credit card activity" on my account. I immediately called to speak to the FRAUD Dept, and I was informed that on 06/07/08, there were 7 outstanding ATM authorizations all made with less than 5 mins. I immediately told them that I didn't do them and that I did now realize that I had left my VISA card at a restaurant with my driver's license on June 06.
They since have denied my claim based on other previous claims and that I didn't contact them on June 6th about my missing card. I tried to explain that I didn't realize it was missing until I got the email from them. Now they say I have to pay the fraud charges. I have conatcted the FTC, the credit bureraus and now the Comptroller of Currency, all who have asked them to send me copies of the "fraud Transactions". As of now they still have not replied to me or any agencies requests. I think Bank Of America is lying when they advertise ZERO % FRAUD LIABILITY!
mortgage statements
9/2008 URGENT! To All Countrywide Customers with Home Loans...
I would like to know if the following occurred to any customers of countrywide home loans byside myself.
I have (two) Mortgages with countrywide home loans and have then now for 2.5 years. I noticied that in July I did not receive a statement from countrywide for my first mortgage. I got the statement for the second mortgages as usual.
They said they will send one out to me soon. Ok, I waited nothing. Now August 2008 comes in and no first mortgage statement again. Yet for August I received the second as usual.
I called Countrywide in August again and expressed to them my concern not receiving the statement for my first mortgage.
Here is what I was told...
We blocked your account because we sent a duplicate and it was returned to us. It was sent back to countrywide stating "WRONG ADDRESS" I said wow that is strange because that has never happend before. So I spoke to a Supervisor to see what can be done since this incident occurred twice already. (July and August 2008 Statements)
I explained to countrywide that I have a 2nd mortgage with them and to verify the address and they will see that everything is the same and I am still living in the home that was purchased.
To their surprise the second loan and first loan had EXACTLY THE SAME ADDRESS! They said why do not know why you are not getting your not getting your 1st mortgage statement. I told them I am going to file a compliant with the post office because tampering with someone mail is a federal offense and I told them that.
My local post office could not understand why this was happening and took the necessary steps to assist me.
My calls continued to countrywide and still they were not able to give me any duplicate statements or tell me why my statements have not arrived. I continued pressing them and still nothing.
Please note, that my statements always came on time and for some odd reason they stopped. Then when I read the details of the program that will be implented on October 1, 2008 it somehow began to all make sense to me. So please let me know if you exeperienced this situation in the past few months.
Now, to my surprise I get the statement that needs to be paid in October 1, 2008.
IF ANYONE HAS ENCOUNTERED THIS SITUATION PLEASE MAKE COMMENTS. MAYBE WE HAVE A CLASS ACTION LAWSUIT.
Please, be aware that now October 1, 2008, there is the new housing bill that was signed by the president of the USA in order to assist struggling homeowners.
For more info. on this program go to WWW. HUD.gov and you will see what the qualifications are in order to be eligiable for this program.
Please email me at [protected]@aol.com
Subject: Missed statements.
Thank you for reading my comment.
Bernadette - California
I have my mortgage with countrywide and have not had any problems. I make my payments on line every month. Also in reference to the returned statements, I work for a vredit card company and I know sometimes mail has been retrned for no apparent reason. That has nothing to do with the company that sends the mail. It is the post office that returns mail. If the correct address is on the mail, the company who sent the mail is not responsible.
I have 1 loan with Countrywide and noticed the same thing. I did a quick search about not receiving statements and that's how I came across this post. At first, I thought it was just a mistake or something. Now I'm getting a little worried. I've always received my statements 2-3 months in advance. Countrywide would send my October statement in August or July, for example. I always pay my statements online through my bank, so it's not really an issue about not receiving an actual statement but I'm just a little worried that forgetting to mail out my statements is a sign of bad things to come.
I have had 2 home loans with countrywide for many years. I have never had a problem with them. I have automatic payments set up with my online banking so this type of problem does not occur. The payments are made automaticly and come right out of my bank account.
I agree with all you say countrywide needs to get in trouble. I have delt with them and have gotton into a hole because of them. And as for thhat new housing bill forgetaboutit its bull. I called with all my issues and they turned taled to me about fixing my credit not helping me with my housing issues. My credit was fine I have no idea who that bill is for but not the people that have been ripped off by countrywide. What a joke the women told me about that bill I was so upset I thought yes someone will help now. Not at all. She told me I needed to be like 4 months behind on my morg payments and other things also. What a joke so much for that bill...guess we have to go after countrywide oursleves...
Monthly Statements / Late Fees
Fraud alert, I believe every one of the 2 millions countrywide customers should read this letter I am sure it will benefit them as long as they are dealing with Countrywide Mortgage Company.
Throughout the pas 2.5 half years that we have a home loan with countrywide, we are receiving monthly statement and envelop to mail out our monthly payments. During the last two months we did not received any monthly statement and if it was not because of my wife we would have be late on our monthly payment.
After many calls to countrywide customer service they have informed us that the statement has been return to them with the note “Wrong address”. We have contacted post office and countrywide to get to the bottom of this issue without any success, and I must remind everyone that we have two loan with countrywide and we are receiving the second loan statements but not the first loan.
By the language of the loan documents customer is the ultimate responsible person to pay the mortgage and they need to use all means to do so, however when you receiving statements every month for the past two years or as many month and years that you are getting the statements, you may get used to this method and system and you may waited for you statements and as result you may be late on your mortgage payments.
This is extremely important and you may ask why and the answer that question is as follow;
1. This will have negative effect on your credit report and your credit score.
2. If you miss any payment as everyone knows there will be late fees involve with that and that is ONE WAY FOR THEM TO MAKE EXTRA MONEY.
3. If you are looking to take advantage of HOUSING RESCUE BILL that it was pass in summer, guess what!? Since you are LATE on your payments you will not be qualified to apply or take advantage of housing rescue bill.
4. If you are late in your monthly payments countrywide does not have to work with you and simply they can say get out.
I believe the reason that Countrywide does not send statements to the customers or when you pay online and on time yet they claim that they have not received the payments on time is that they want to make sure that the customers our late which will allow them to collect more late fees, disqualify the customer for any program that will REDUCE THE PRINCIPALS OF YOUR LOAN, and or any Loan Modification.
Countrywide is a incompetent, dishonest, deceitful company and they do anything to take advantage of the customer. Their incompetence has lead to the lost of identity of 2 million customer and they did not inform their customer for OVER TWO years their must be some law against that and consumer should take some legal action about that.
If you experiencing some of the above conditions and more please speak up and lets get together and see if we can put an end to the COUNTRYWIDE PIRACY of customers from their livelihood.
I had they same problem after we did our modification, we didn't get a statement for a few months, and they just gave me the run around when I'd call. They are/were just out to scam people, so ridiculous!
1 800 number/fraud dept
Here is my story:
One day 3 years ago, there is a car loan that pop out in my credit report. At that time I did not have the time to clean it out. I have written to the 3 credit bureus, and they have investigated, but Bank of America would not clear my name. Now, I finally have the time to follow thru with this.
I have written the Plaza associates and called them as they are the collecting agency that the Bank of America gave the loans to. They referred me back to the originator of the car loan.
Then I filled a dispute from the credit bureu once again.
After that I have fax the same proof and evidence that the car loan is not mine to a supervisor named CArole Olson of Bank of America.
I had no Idea that when I called the 1-800 number, I would have the run around and no one could direct me to their fraud department for auto loans. I spent 4 hrs per day in the past 3 days.
I feel so frustrated about this and I am not sure what to make of it. The receptionist are horrible. Then I found this wbsite which could at least make me vent some of my frustration. I guess this is therapeutic. But still Is there any way someone could help me get rid of that credit report?
Freddy Conde
I just received this e-mail (Janice A. Holloway - BoA user for 50 years - janneholloway@aol.com. 214.418.3058): MAKE THIS PAYMENT OR STOP CONTACTING US.
BANK OF AMERICA to you (Bcc)show details
Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte, NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)
make this payment or stop contacting us.
The Management of the Bank of America Corporate Office Headquarters here
in 100 N.Tryon St Charlotte, NC 28255 wishes to inform you that after a
brief meeting
held by the Bank executives yesterday, the 31st of MAY, 2017 at
precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to
intimate you that your funds will be transferred into the United States
Treasury Account with the JP Morgan Chase Headquarters at 270 Park
Avenue in New York according to the record we got from Africa due to
your inability to complete the transaction and your failure to meet up
with a minor payment obligation. The actual transfer of your funds(
$20, 500, 000.00) into the government account comes up next week.
This is in line with the instructions of the USA Treasurer, Mrs .Rosa
Gumataotao Rios that all unclaimed funds be paid into the United States
Government Treasury Account as unserviceable funds in compliance to
section 3 subsection 1(a) of the United States Financial Law enacted in
2001 after an attack on our dear country on September 11, 2001.
Find below the profile of the banking institution where your funds will
be transferred into following the government directive:, And note to
responds to us with below Email (bankofamerica9654@gmail.com)Name of
Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP
Morgan Chase Official Bankers for the United States Treasury Department
AC NO: [protected]
Routing NO:[protected]
Account Name:
United States Treasury Department, USA
Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your funds transfer from the list of
those transactions to be seized by the United States Government. Also be
informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST)
to complete the wire transfer. The fee to obtain the SEAL was reduced
from$1000 to $200 and no other fee is involved.
You are required to send the fee of $200 by WESTERN UNION or MONEY GRAM
to the issuing officer at the bank where your transaction originated as
stated below INFORMATION
Receivers...OBI UDE
Country ...Benin Republic
City...Cotonou
Question...When
Answer...Today
AMOUNT to send...$200
Email the following To ( bankofamerica9654@gmail.com)
Sender's name:
MTCN or REFERENCE Number
The name of the city from where the money was sent If we receive the
MTCN today, we will transfer your funds ($20, 500, 000.00) before we close
office and the funds will reflect 3hours after the transfer. We will
send you all the transfer documents to enable you start making cash
withdrawals from your account same day the funds are transferred. We
have waited for so long and we cannot continue to wait.
Thank you for giving us the opportunity to serve your banking needs.
Yours faithfully,
Bank of America®
Email bankofamerica9654@gmail.com
Corporate Office Headquarters, Charlotte, N.C.
Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.
PLEASE TELL ME WHAT TO DO! Thank you, Janice A. Holloway, Lewisville, TX 75067
JulY28, 2012 To My Queen of the United Kingdom cc
cc. Chiefs of State and Cabinet Members of Foreign Governments
I have a complaint Bankers i don't understand there Greed in taking Homes money that is I, Ramon Armando Saucedo work for all my life i ask you to look into matter it appears they have office or base in kingdom this Men or Women are dangers and i ask you to apply Justice only after looking at facts the Corporation Bank of America, in business relating to money yet disgraceful actions i, call this group from bank of America Mobsters involving racketeer is how they make earn money senseless yet deplorable, see they some how got hold of my land sold it and all my company business money this men they mobster stealer thief taken all my money home and money i deposit and my escrow account harm America Value haring America Education Harming America Love for You Queen ELIZABETH II ALEXANDRA MARY I, HAVE FAITH YOU LOOK IN THIS MATTER AND JUSTICE, THIS IN NOT A ACCUSATION AGANIST BANK OF AMERICA AND WORKER AND THERE CEO WHO ACTIONS HAVE HARM WORLD CAUSING ALL YOU DONE TO FALL AND YOU ONLY ONE THE SET THIS ANIMAL THAT TAKEN OVER A BANK CALLED BANK OF AMERICA CEO, IN CLOSING I SEE HOW EDUCATION HAS LEFT AND RESPECT, BUT I HAVE MY QUEEN ELIZABETH II ALEXANDRA MARY, SHE WILL TEACH YOU BANK OF AMERICA RESPECT AND I, SAY YOU OUT LAW BRING YOU TO PUNISHMENT, LONG LIVE QUEEN OF THE UNITED KINGDOM AND PLEASE DON'T GO STAY WE NEED YOU TO TEACH WORLD HOW TO BE HUMAN LOVE
Bank of America are true scammers and just down right dishonest. I bought a home thru Bank of America in 2006. I had purchased home ownwer's insurance in order to buy the home. We had the insurance and taxes escrowed into the payment of the house. We recieved a new payment book this February in the amount of $2, 110.00. We thought it was a typo of course. We went to make the payment and they told us we didn't have enough money and that it wasn't a typo. Yet and all they had no explanation to why at the time. We kept inquiring and found out they had not payed for our insurance and force placed their insurance of $13, 000.00. Which raised our escrow to $20, 000.00 in the negative. I am currently in foreclosure court.
So far the judge has put it in our favor because he sees the discrepancy. They admitted it was a discrepancy on their part but they don't want to fix it. Any way the hired SaFE-Loc to enter the home and change all the locks on all the doors. The house has not been awarded to them as of yet. This was the day after court last month. The next thing they did was hire a guy to cut the grass and gave him the new keys to the home. Explain to me why he would have to enter the home? Any way he entered the home and began removing contents from inside the house. We tried putting a no- tress pass warrant against Bank of America to no avail. We are scheduled to go back to court November 5, 2008. We will find out what happens then. If there is anyone out there that can give me advice or any information for this case like more like mine please HELP.
money disappearing, excessive fees, without an explanation
Oh, I have a story for you guys...about a month ago..I had direct deposit from my job, so I waited until it cleared, and transferred $120 from a non bank of america atm...I had the funds, it was not pending, believe me I make sure to check these things, a few times..so few days later my account was blocked..no phone call...I was told it was an empty envelope deposit. I told the agent I never use envelopes, since the new machines let you put in cash...she didn't really know what to say..but kept saying it would be cleared by the next day..
I was unsure of why this happened..and didn't know it had to do with that withdrawal..so 2 days later, still blocked called again after looking at my account online the $120 disappeared, and a weird fee was on the checking account, of $180. I didn't know what it was, so I asked the first agent didn't know, the second didn't, the third said it was because the amount wasn't avaliable since it was a non bank of america atm...but the funds were there and NOT PENDING.
I didn't understand this..and no one really knew what the fee was. So, now of course I HAD bills that are taken out monthly during that time, so of course this happened the day the money was taken out...(which would have been there..if this wasn't screwed up) than took out $200 dollar worth of overdraft fees, and money from my savings account, then again recently, and for whatever reason that money was transferred back, and titled "refund". No one seems to want to help out with this..and it does not make any sense to me...since no one truly knew what the fees were..help anyone? I thought about writing a letter, instead of attempting to speak to agents.
Ashley,
A similar situation happened to me. Keep calling this number until you get someone to help you: [protected] press 6. It took me many tries to get to someone who was willing to help. But when I did she fixed it right away.
Harassment - WARNING!! READ THIS CAREFULLY!!
STAY AWAY! READ THIS CAREFULLY! My son who is in his early twenties received a credit card branded Harris Bank managed by FIA Card Services. He moved and missed a payment. My son and I have the same first and last name but different middle initial. FIA Card services uses a collection agency called ACT Collection Services in Kansas City. ACT Collection Services uses a third party service obviously from India. I received a phone call asking about a card that I did not own and after a few phone calls, established that it was not mine but my sons. I told them that I would contact my son and that they should no longer call me as he does not live here and is on his own. The phone calls continued - ACT continued to call my wife's business line and any relatives who shared our same last name. This morning I received a call again from a person from India who told me "we are going to keep calling you until we hear from your son." That was it for me - I called and spoke to people from ACT, FIA, BAnk of America (who I believe owns FIA), and will contact Harris Bank. No relatives of a cardholder should be harassed that way. I am reporting them to the state's attorney and all agencies concerned with this and will continue to spread the word about these practices. My advice is to stay away from any credit cards managed by FIA Card Services.
I have had a NIGHTMARE of a time with FIA and Harris. First of all, the Harris online banking site sucks and this FIA partnership is even worse. If you want to see payments or make payments it takes you to a completely different website.
I have had nothing but problems since day one. As soon as I got the card, I signed up for the automatic payments which don't allow you to do automatic minimum - you have to picked a fixed amount? Every other company I have ever dealt with allows you to select minimum. When I made the balance transfer for the low rate, I asked my representative with whom I was working what the first payment would be. She told me, but was off by two dollars unbeknownst to me. I then get a letter saying they are changing my rate and did I want to "opt out". I call and figure out there was a 2 dollar difference and pay the difference. I change the amount to reflect that amount for the auto pay because why would the second month be higher than the first when there is no money being charged additionally to the card. However, second month bill jumps - I never get the email notification that I have a new bill though I was signed up for it.
I get the letter again and have to call customer support again. I go online while talking with the woman and see this time is a $133 payment due versus the 47 it should have been. I wait on hold for almost 30 minutes. Then get a woman who goes through that the minimum amount had gone up and I was off this time by $10 and the 133 included two late fees, but she would credit those back. We spent 30 minutes on the phone going through everything. I pay the difference of $10 and see her late fee credits. I am actually now paid over by $2.
I just logged in and see there is a 39 dollar late fee! Though amount due shows 37 because as I have already said it was overpaid by $2 so how could there be a late fee?
I call support - wait 17 minutes. Get someone who says he sees the adjustments but they did not take out of minimum due, however, they had to have taken out otherwise the current amount due would not be 2 dollars less than the total.
While I am talking he talks over me and transfers me! On hold again!
THEN, I get a woman who says you can do "minimum". I am literally looking at their sign up section - NO WHERE does it say minimum. She says, "Oh you must be in the wrong section" Um, I am in "Auto Pay Account Settings - View/Edit/Change" What other section should I be in? Now, of course, she can't tell me where to go to do minimum pay but she says she can transfer me to that department. I tell her I am looking at the screen - there is nothing about minimum pay. She puts me on hold. Comes back - I was right. The relationship with ghetto Harris bank doesn't allow for it to be done online. But she can mail me a paper form and I can mail it back! What? Is this 1990?
I go back to my original issue - what's up with the late fee? She tries a few bogus excuses like "well if you made a payment after 5pm the day before the due date then it would still show up". I made the payment 2 weeks before the due date - fail. So then she finally admits she doesn't know why there is a late fee. I say it's a bug. In my head I am thinking OR A SCAM! Guess what she does? Yep. Puts me on hold! Call time at this point is 33 minutes. Then comes back on and tries to tell me that she doesn't know where I am getting the minimum due of 37 and that the two late charge adjustments don't count towards my 133 owed. That's funny because the amounts worked out perfect that there was a 2 dollar credit and then the amount due is 2 dollars less than the 39 dollar late fee! I HATE THIS COMPANY! She then has to restore my rate and credit the late fee. AGAIN! 3 months and this has happened every month. She claims the last person I talked to gave me bad information. Really? I get bad information every month. The problem is - it says on my account that I owe $37 and she is telling me that is incorrect and it should be more? But how do I know since the information is incorrect? Who has the correct information? I HATE FIA Cardservices and Harris Bank. Do not do business with FIA CARD SERVICES OR HARRIS BANK!
I knew that Fia Card Services was bad to deal with but reading these complaints I am absolutely sure. They offered me a credit card balance transfer at 1.9% for one year. It just expired and it jumped to 15.99%. I was never late and never exceeded the credit limit. When asked if there was an "opt out" (as was for Bank of America when they raised their interest rates), I was told emphatically "no". I was also told that any future payments would be paid to the lower interest rate balance first. How's that for business practice? I'm doing whatever I can to pay this card off, taking money from an IRA so this scamming bank does not get our hard earned money. 15.99% on $1, 800? That's about $280 in finance charges. Outrages and even more that these banks are allowed to do whatever they want to us. How does the government expect us to spend money when we're making the banks rich. The economy will never improve as long as these practices are allowed to continue. I wish there was something we could all do to stop this immoral practices.
It is illegal for any creditor or collection agency to call, write, or otherwise contact relatives of a person they are attempting to collect from. Further, it is illegal for these companies to contact relatives or persons they are attempting to collect from with the intent of harrassing, badgering or otherwise bullying them into paying all or a portion of a debt. They may not attempt to contact people an unreasonable number of times in a day or week. In order to take action against these companies one must keep a detailed log of all attempts at contact- phone, e-mail and mail. Do not delete any voicemail or answering machine messages left, e-mails or letters sent. Send all copies of this material to you state attorney general and the department of consumer affairs.
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Bank of America Contacts
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Bank of America emailssupport@bankofamerica.com100%Confidence score: 100%Support
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Bank of America address100 N Tryon St., Charlotte, New York, 28255, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Bank of America contacts
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I am going through something similar. Except I deposited cash which post automactially to the account. They advised me they charged my account because I had more charges waiting to go through the account than I had in my account. Example
odf = over draft fee
Date Deposit Balance Hold Went though Balance Hold
9/[protected]
9/[protected]
9/17 50 0 -35 odf 9/15 15 0
9/18 15 40 - 40pd -65 0
9/19 -65 0 -35odf 9/18 -100
On 9/15 I had enough in the account to cover the 75.00 that went through the account. I was charge because the amount waiting to go into my account was more than the 100 in my account. If they would not have charged my account I would not have had any transactions bounce. The bank issued me a credit of 35.00 that should have back dated to the 17th. It didn't so the other overdrafts still occurred. This is legal theft of money. Does any know what the laws are regarding when the bank can charge overdraft fees?