scam and cheating!
Bank of America runs a scandalous business based on fraud, theft, and greed. Yesterday I checked my account being that payday is literally around the corner. Shock, awe, and surprise do not even begin to describe what I felt when I saw my account was overdrawn by $219.95. On April 30, my paycheck was directly deposited into my account. So far, it's all copacetic. On May 1, I make 2 purchases and a withdrawal. One of my purchases came with a $35 overdraft fee. On the same day I paid 3 bills online. Now I am aware of how this works. The payments don't always go through at the time you make them so I did what everyone does... leave the money alone. On May 2, all my payments went through along with a $35 overdraft fee on each. How do I go from having $400 in the bank to being overdrawn by $219.95? The bills I paid only amounted to around $200. So let's do the math.
Yesterday after work I went into a Bank of America Branch. I spoke to someone who obviously did not know what she was talking about. I was told that it is Bank of America's new policy to charge overdraft fees on pending transactions. So even though at the ATM the receipt stated that I had funds available, B of A still hadn't processed my direct deposit. All of this makes no kind of sense to me. How come I was able to withdraw $40 from the ATM if there were no funds available? How was I able to get gas if there were no funds available? How was I able to get my morning coffee and bagel if there were no funds available? By the way, I was charged a $35 overdraft fee on a $3.54 purchase at Safeway.
I am a poor, single working mom trying to keep a roof over my family's head and food on the table. How do you explain to a seven year old you're sorry but those new shoes they need just aren't going to happen or that the fridge is empty because B of A took literally half my paycheck in overdraft fees? To say that I am angry, furious, livid, again, is an understatement. Bank of America took food out of my child's mouth and I am enraged. Today I am going back to the bank and speak to the Branch Manager and let them know that they stole my money and they will be putting it back into my account immediately and I will be using every outlet to let the public know what they have done. If I had done this to someone, I would be behind bars.
The complaint has been investigated and resolved to the customer’s satisfaction.
trick to charge the late fee
I pay all my bills in the beginning of every month. Because I pay full amount around same time every month, I dont check all the detail of the statement, especially on this credit card. I seldom use this card. I use other card more. This month I noticed that BOA charged me the late fee. I am not complaining about the late fee. There is a reason my late payment. I checked the due date was 5/3. The due date is around the 8th of every month. I checked the previous due date online;10/12, 11/1, 12/7, 1/1, 2/1, 3/8, 4/2, 5/3.
I dont know why BOA keeps on changing the due date. I found out that I had paid the another late fee on Feb, too. If I had balance on other months, I would have paid more late fees.
All my other credit cards dont change due dates like this. They only change 1 or 2 days if they change.
I dont think it's fair to change the due dates like this. All I can think is that this is a BOA trick to charge the late fee to its customers.
Thank you for reading!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having the same frustration with Bank of America. This is my first credit card with Bank of America, and I have NEVER seen more trickery than this. I always pay on the day that I receive my bill. But, almost 3 weeks after making my payment, when I logged online to my account, I noticed my payment was still pending and scheduled to process 21 days AFTER! This is not right, as the date they change to process the payment is dangerously close to the payment due date. My boyfriend has a Bank of America card as well, and was slammed with a late fee for this reason.
Something is very fishy here. Perhaps we all join together to file a class-action suit?
Thanks I'll have to document all of my accounts that way and be more vigilent...is there anything that can be done about it?
robbing folks with nsf fees!
Bank of America is in the business of robbing people. Their rules constantly change to benefit their pockets and there is no consistency from one rep to another. In the past year, they have managed to rob me of over $900 of my hard earned money. I only know this figure because it was thrown in my face today by a so-called customer service manager that I’m doing a poor job of managing my finances. Never mind the fact that I'm a single mom and a business owner trying to keep my head above water in the mortgage industry. I have been monitoring my account on-line constantly to prevent this from happening, and no one could offer me an explanation, all I know is that in 5 minutes I racked up $210 in overdraft fees for $30 worth of transactions. When I questioned why they process transactions from biggest to smallest instead of in the order they are presented, I was told that this was intended to benefit the consumer so the most important items are paid. OK, so if I have a $100 light bill and I go on a shopping spree for $110, how is it more important to pay the shopping spree first? They have no method as to how long credit transactions and debits show as pending before that money is out back into your balance. All they can tell you is to write down every time you use your card, and do not rely on the online banking as a ledger. I may be wrong, but I thought debit cards were created as a convenience to the consumer, and on-line accounts were an added convenience. If I have to write down each time I use my debit card, wouldn't it be easier to write checks and have carbon copes so I can transfer it to a ledger when I have time? Their customer service reps are rude and have no clue what they are talking about. They just love to point out that it's your fault and they stick together like glue no matter how wrong they are. Bank of America is definitely an institution with no heart. They are extorting millions of Americans and they have absolutely no remorse whatsoever. If anyone knows of a class action lawsuit against them, I would love to voice my opinions. I'm not usually a vengeful person, but I can't wait for the day when they get what they have coming to them.
If anyone gets a class-action lawsuit going against BofA for these NSF fees...post it here...so we can all get involved! We have a small home-based pool maintenance business. One of our vendors gave us a check for $350.00. We had $46.00+ in the bank at the time that we "cashed" the check. BofA cleared the check. Two weeks went by---all of a sudden, we hear that we have a negative balance in our business checking account...what do you know, the check that our "vendor" gave us bounced! So consequently, ALL of our online banking account payments bounced along with it! Because they cashed the bad check, and it bounced, all of a sudden it was "OUR" problem! We are a low-income family, and today we have NO FOOD to feed our 3 kids (ages 9, 7 + 6)...they start school in 2 days, and I cannot go out and get them the shoes and school supplies they need...my car registration is due tomorrow...what happens if i get pulled over by a cop...they will be sooooo understanding, right? Long story short...manager cashed one check for $90.00 for me, only after I completed DEMANDED it, but they would NOT clear these "fraudulent" charges from my account! They said that because they have given us "credit" for overdraft protection (their fault-another long story, another day...trust me, THEIR fault!) ...that they would NOT be able to credit us the fees...Remember that these fees were due ONLY because of an NSF check that was someone elses...I do NOT want to hear that our "past" should have ANYTHING TO DO WITH THEIR DECISION...Wake up people...they made BILLIONS of dollars off of ripping-off hard working Americans! We need legislation pasted to STOP THIS ABUSE! I am going to research HOW exactly this can be done...they are taking complete advantage of us...AND I JUST WANT TO GIVE BANK OF AMERICA A BAD NAME, , , , , , ...THAT THEY CHEAT THE AMERICAN PUBLIC OUT OF THIER HARD EARNED MONEY! PASTE THIS LINE TO YOUR FACEBOOK PAGE, AND KEEP IT GOING! Thank You.!
I also used to have an account with Bof A they screwed me so bad with their credit card charges, like raising the interest rates, when I was late one time, then the late charges put me over my limit, then they added over limit charges, before I realized they were hitting me for so many charges I was getting deeper and deeper by the month, with out even using the damn card. I eventually called Take Charge America to help me. They put a stop to all over limit chgs, got the interest lowered again, I made payments thru them and now 5 years later I am free from them forever. I believe I would have been better off to borrow from a loan shark, talk about legal theft!
I was scammed out of money at my bank too with all these over draft fees constantly changing and charging me 35.00 for being only .02 over is this ridiculous or what..so after a year of this i pulled out all my money and now just use a debit card to put all my money on now i keep all my money..
I agree that BOA completely and utterly sucks, but what I dont understand is that you alone are responsible for balancing your accounts.
The fees suck however you wouldnt have them if you just took the time to balance your account. Most people assume that ol/b will balance their acct's for them, but its only a tool to see what has come in. I was a BOA customer for years and never od'd my account because I balanced it. All these comments about fee's, well you have the control of getting them. They are a bank and they do suck, they will suck ever possible fee out of you that they can. Not just maintaining your account but, you have to be deligent and check every aspect of your account. What relationship did you sign up for and what are you in now? Did they slip you into the bogus Privacy assist? Their stupid A&D insurance? In January they're getting rid of alot of accounts and starting new ones and the theme is "a way to pay" It's basically more BS and having to pay a high balance qualifier to waive the monthly maintenence fee. Before you people only had to have a direct deposit to waive maintennece fees. In January that all changes. I don't understand why people stay with BOA. You people [censor] and complain, so leave. There are smaller banks and credit unions that offer real free checking. And, by the way I work at a call center, hate it and going to college fulltime to have a real career someday. I have to say, I dont know who I hate most the bank or some of you ignorant [censor] who call on a daily basis who have no business even having an acct anywhere because you cant do simple, basic arithmetic.
Let's get a class action lawsuit going on them!
These attorneys sued them before, let's all contact them and get them on the job!
wdklaw.com
Whatley, Drake & Kallas, LLC filed a class action before on BOA that ended in 2009 ... google it and you'll see
So I deposited my last unemployment check ( last as in the last one being issued to me by the state as I have exhausted all benefits) BofA pulled out 962 from my account because they say I owed it back in 2008. I just recently reopened my account in January of this year and I was never told that I owed anything. They opened my account and let me deposit and withdraw as needed for over 2 months. Now Im stuck with 30 dollars to my name. I have two small children to feed, rent, and a car payment that I have to take care of. So I feed my kids on the 30 dollars, lose my apartment because I wont have rent money and will have to live in my car until the bank repos that.
Where's my bailout?
Already asked about welfare but they wont give me any money because I recieved that check that I deposited and had stolen from the bank. They say that my last check would help me live this month and dont care that the bank took that from me.
Thats the system for you I guess. But any undocumented immigrant can come in and get everything that this country has to offer.
How am I suppose to explain to my kids why we're going to be possibly sleeping in a car.
They have a serious scam running and can not believe that the government does not get involved. I guess we know who's pockets are being filled. It's a shame that this wonderful country that we love so much has to be fouled and bad mouthed by a Bank that has the word AMERICA in it.
I agree! I personally was just charged over $350 in NSF fees recently. Some of the charges were charged an NSF fee on an NSF fee. Which took me further into the red. It is bogus and unfair. I HATE Bank of America and have been with them over 10 years. When I went into the bank to speak with a personal banker, he was at least able to refund $180 of that amt. but I still had to pay close to $200 in NSF fees. I don't know what basis they used to refund at least that amt. Absolutely ludicrous!
Gosh, I just got NSF charges THREE times, for $35 each. And you guys were right - they purposefully processed the biggest charge first. Otherwise I would have been charged just one time.
We need to do something about this. I've been banked with them for many years and thought they're great to do business with, but from my last conversation with a customer service rep and his supervisor I came to a totally different conclusion. Rip Off!
Info please: We paid in over $900.00 in escrow account with Bank of America and they took it saying we didn't have insurance on our home which was a lie because we paid for a FULL YEAR on our insurance!
My husband called them and told them he wasn't paying them another dime till they put that money back.
Now for 2 months we have not gotten a house payment billing statement, nor our escrow account amount that is empty.
Does anyone know an attorney?
By the way : Bank of America is Obama's Bank.
contact me at : debdgg@aolc.com
unethical business practices
After myself and my other half Thomas White being customers of Bank Of America for 20 years, Bank Of America's customer advocate Sharon Tabor, suspended our credit card and closed our account without our knowledge or consent. This was done after we made a formal complaint to the federal authorities regarding Bank Of America continually increasing our rate to 32% after being late on two bills. We had always paid our bill on time, but were late twice. Both times we called Bank Of America to let them know the bill was going to be late due to being in a financial crunch. They told us there was no problem, they would be more than happy to work with us. After that, the slapped us with a $39 late fee each time, but we had that credited back to us reluctantly. Then they started increasing our rate.
After some time of being on time with our bill and also paying more then the minimum payment when we could, we inquired about the rate being lowered. We were told "NO". Then Sharon Tabor called us, gave us a rate of $15.99% but never told us that our account had to be closed. She only told us after doing what she did. Bank of America told us that they can close anyones account at any time for any reason and they dont have to let the person know. They said because we had a high balance, that it was determined that our account had to be closed. Well we had payed our account down to "0" twice, both times in one lump sum. We have recently paid it down again. Bank Of America had examined our account before and never took any kind of action until we made a formal complaint to the Office Of The Comptroller of The Currency. We believe they took the action they did in direct retaliation for our complaint. In so examining our account as many times as they have, it has compromised Mr. Whites credit score. Before Ms. Tabor closed our account, A week or two prior to this, Mr. White made a purchase for a $1, 300 computer. He made this purchase in good faith. Ms. Tabor stood in the way of this purchase being authorized making the arrogant comment that this was an unnecessary purchase. That if the money had been for food or for utility bills, she could authorize that. Where does Bank Of America get off telling someone what they can and cannot purchase with their card, and how much they can or cannot spend. Bank Of America clearly violated their own credit card agreement when they closed our account. It states in the agreement, that Bank Of America has to give a person 15 days notice before closing anyones account, it also states that if a person is delinquent on their account or over their limit, which we were not, that the 15 day window does not apply but they still have to give a person proper notice. We were "NEVER" given any notice about this. Ms. Tabor took it upon herself to take this action.
This has caused us unnecessary pain and suffering, and alot of anxiety. It has also been hard on us financially. It has set us back a bit. We feel we are entitled to compensation for what Bank Of America has put us through. Bank Of America needs to be held accountable for their unethical business practices.
This bank is absolutely worthless I dont know how they got Stimulus money from the Government because they are not working with the people or realtors to help keep people in their homes. There equator system is the pitts and no-one except them seems to work it. Remodification is a joke they are certainly not working with any of my clients. The Vps were all over 3 years ago when they were making so much money doing these 100% loans - try finding one now that knows anything they are useless - they need to go to the unemployment office and find qualified workers who want to help rather than make a very upsetting matter worse.
It is common (and is probably in your cardholder agreement) that credit cards increase your apr to a delinquency rate when your payment becomes past due.
Also, at no point is a credit company required to continue issuing credit. Their business is to lend money, but they are not required to lend money. Which means at any point they can close your account. However, it sounds like you may have entered into a hardship agreement with them if they lowered your APR and closed the account at the same time. Companies offer hardship programs for their cardholders to assist them during periods of financial difficulty. When they do this they close the account because they are assisting when you are unable to abide by the terms (pay the higher apr) by changing the terms.
Of course, I don't know the full story, but this is what I can surmise from what you've written here.
stay away from countrywide
Countrywide bought our loan a few months after we purchased our home. Everything was fine for a while until I started trying to refinance a few years ago. They would not work with me and made it impossible to go anywhere else for financing. They started rasing our payments 4 months before they were supposed to and they went from $1258 a month to $1938 a month in 1 year knowing full well that we couldn't afford that much each month. I was told by some snotty man at Countrywide that if they wanted they could raise the interest rate to 13.75% instead of the 11.125% rate they raised it to if we really wanted to push the issue.
I fought for 2 years to save the house and finally ended up losing it last month and had to move in with my mother-in-law until we can try to fix our credit reports and save a little money to move somewhere else.
I am VERY angry about this whole deal and want some justice. I want to Countrywide to have to answer to everyone they have wronged and have to apologize, not just to me, but ot America as a whole for the way they run their business. Everyone I have talked to about them has had nothing good to say about them.
countrywide is playing games with all there customers thats what they do. they are being sued by everyone so the more houses they get they use is to pay off the investeer who is sueing them.
I have read web pages that former employees said there all about taking your home nothing eles they dont care what happens. If the news is right countrywide cant not pay out all there law suits. in time they will get theres.
random blocking of debit card
I went to Macys to purchase some items on Saturday, I tried to use my debit card and it was declined. Shocked, I call Bank of America to figure out what is going on because I know I have funds available and I am automatically transferred to the Fraud Dept. in Phoenix AZ. Because I am not fluent in English, I have my granddaughter interpret for me while I am on the phone with the "fraud analyst". After taking about 30 minutes into verify my information, because they insisted that they had to find an interpreter themselves and not go through my granddaughter the fraud analyst representative Cordella said my account was blocked because there was unusual activity at the beginning of this month. The unusual activity was an atm withdrawal of $500 at the beginning of the month, which I use to pay rent. I have been doing this for the past 2 years and now they say this is unusual activity? So my granddaughter asks the rep to explain why this is happening ALL OF A sudden, and the rep's reply was "I have the authority to monitor your account, it is my job and I can put a hold on it whenever I feel like there is unusual activity." We wanted to speak with a supervisor because this person was rude, unhelpful and almost discriminating in her attitude towards us. She said "I don't have a supervisor, I’m a financial analyst and I was providing you exceptional service because even though you were using profanity, I dealt with it!" And we were so astonished at her accusation because we are not the type of people to use profanity in conversations. My granddaughter was out of words and just shocked at the type of service BofA was trained to provide. She was obviously not treating me as a customer, but more of an annoyance because I could not speak English well and she wanted to get us off the phone and even denied out request to speak with a supervisor. I have never felt so discriminated by a bank employee, especially a big corp like B of A. And to think that my card can be blocked, without any reason, any time they want to... it makes me cringe to my stomach.
When I was declined of a $20 charge a Macys, I was extremely embarrassed and baffled. This is my hometown dept. store where everyone knows everyone! Who is going to pay for the embarrassment I got when my card was declined? I have a chronic cardiac disease, where if I am stressed/shocked, it could be detrimental to by survival. I had to get emergency treatment with nitroglycerine at home because I was so shocked from the situation. Also, the ruthless representative at b of A made me feel unsafe with my available funds AND was illogical in her explanations as to who this is happening. From now on, every time I use my atm card, I need to be in fear that it might be declined because someone at fraud services is having a bad day.
The exact thing just happened to me tonight with my BofA atm debit card, even though thousands of dollars were in the bank. I was away from home about 14 hours with a blocked debit card.
over charge
I have credit card with bank of america for over 15 years. Recently, they gave me apr of %8.00, and charged me annul fee of 18.00, I continue to make my payment, I noticed that the payments I am making never goes for that $18.00, now the $18.00 is $48.00 and that is because thy are charging %18.99 on the annul fees. So I called, and told them I like to pay the annul fee in cash and do not want to finance the annul fee, but thy told me you can not do that. Which means the $18.00 which is now $48.00" because of high interest" will continue to go up even when I offer to pay the annul fee in cash.
That means they are forcing me to pay interest on the amount that I do not want to borrow or finance?!
Do you think that is fare even if the law allow them?
predatory lending
TO: WHOM IT MAY CONCERN
FROM: VICKI MILLER
RE: COUNTRYWIDE HOME LOANS PREDATORY LENDING
I, like hundreds of other Americans, have a story to tell about the horrible and unethical business practices of Countrywide Home Loans. First, may I say that I have been a honest, hardworking, tax paying American for over 36 years. I am a single parent. I had purchased the home which I was raised upon the passing of my mother. This is the home where I, also have raised my son. So, this is more than just a house to me. It is our home and our foundation.
I originally got involved with Countrywide when they purchased my mortgage (unknown to me) by a mortgage company that was already under investigation, Ameriquest. At which time, I had never even been late with a house payment. After a year or so with Countrywide, they began to pursue me to refinance my original mortgage. They called me, mailed letters to me, and emailed me stating that I had over $24, 818.00 in equity in my home and they were offering me a “no closing cost”, “no appraisal fee”, “no hidden fees” etc. refinance loan. After several months of their persistence, I agreed to go ahead and refinance with the intention of borrowing $5, 000 from my equity to put in some energy efficient windows in my home. (As it is an older home, and living in PA, the cost of fuel is very expensive). Thus, not only conserving energy and saving on my fuel bills, but also improving the investment of my home. I agreed to refinance in Sept. 2005.
Initially, I was sent preliminary papers. The horror begins Oct.2005 when a notary comes to my place of my employment for closing with a COMPLETELY DIFFERENT SET OF DOCUMENTS? Ofcourse, I was completely offguard. There I was, at work, with no privacy, confused at the loan papers, I immediately asked the closing agent what was going on? He told me he was just a courier they hired to get me to sign the papers. He rushed me and assured me there would surely be a resolution. Not only were they a completely different set of papers and loan amounts that I was previously sent, but I did not get ONE CENT at closing to put in my windows and they had used up MY ENTIRE AMOUNT OF EQUITY! Being bewildered, rushed and not being mortgage smart, I signed, under duress! I am an honest, trusting Christian woman who would never have thought something like this would happen to me. I was wrong! I immediately went to the phone and began calling Countrywide.. I briefly got to spoke to the representative from their Full Spectrum Lending Div., who told me that they paid off a HUD loan I had taken out (to put a new roof on) and the rest was countrywide fees.He assured me that someone from Countrywide would call me and go over it all in detail with me. Guess what? I never heard from them again!
Remember the promise about no fees? What false advertising that was! Not to mention, don’t you think they should have advised me of the paying off the loan to Domestic bank and all of the loan changes and higher interest rate and fees than they first disclosed to me in advance? I was not notified ahead of time about any of this or I would have not refinanced! As, the only reason I left them persuade me was to take advantage of the low interest rates, no costs and to take advantage of taking some of my equity to put in the new windows! Had I been sent the revised loan papers ahead of time, I would have never agreed! I asked all kind of questions and was told someone would call me and explain everything to me. That never happened! I persistently called them, only to be passed around from one person to another. Never getting to talk to the same person twice! I wrote to them, I faxed them, I emailed them, on many occasions. Never did they even have the courtesy to explain anything to me! Is this how you run an HONEST business? To take advantage of people and not have any respect or customer service? If they had done nothing wrong, why didn’t they address the situation? I have kept copies of many of my letters and emails, Both from them pursuing me to refinance, and my letters to them asking for explanations as to why they did this to me? I also have several sets of legal documents. Some, I actually have 3 sets of the same papers with completely different amounts on them? Ofcourse, different interest rates then originally promised as well.
I have 3 different “Schedule of Real Estate Owned” with 3 different payoff amounts?
One set listed my payoff for my original Countrywide mtg. as $59, 624 and the pay off to Domestic Bank for my HUD loan as $13, 867. Another one said my payoff to Ctrywide. Was $62, 855.74 & Domestic Bank was $14, 078 on my “Settlement Statement”? So, I ended up with a sub-prime mortgage that ended up for $81, 830 @ 8.25 (another document says 8.75%?) with ZERO money received at closing. AND ALL OF MY HOMES EQUITY WAS GONE!
I have 2 different “Truth in lendingstatements” with different amounts, even the “final” one said amount financed was to be $78, 125.45, but my “Note” is for $81, 830? I have 3 different copies of “Assets and Liabilities”with 3 different amounts., 2 different “Settlement Statements”, 2 different “Amortization Schedules” Nothing, that matches or makes any sense to me? I wasn’t aware of the thieves they were until this happened to me! Ofcourse, making my payments much higher! But, I never gave up on trying to get some resolution. I didn’t know about their “Bait and Switch” schemes.
I felt I was taken advantage of, promised one thing and given another. I did sign the papers, but again, under duress! And immediately seeked explanations and help from them. But got nowhere! Now that I hear of all of the sub-prime mortgage mess, I am sure I was a victim of predatory lending! Every time I called Countrywide, I NEVER got to talk to the same person twice, I kept getting passed around, having to repeat my story over and over only to be told to call another phone #, etc. And I have proof of many letters and emails I sent to them asking why?
Not only that, but on several occasions they tried to charge me for home owners insurance, which they knew I already had privately, Again, I was given the run around, with the right hand not knowing what the left was doing. I even had my insurance agent call and fax them. I finally got it resolved, only to have it happen again!
To make matters worse, last year I was burdened with the care of a sick family member. I called Countrywide several times to explain in effort to be able to work something out, only to be treated with total disrespect! So, they tried to foreclose on me! Now, they said that “The Bank of New York” was the note holder of my mortgage? I never knew about that either. So were they also a victim of Countrywides illegal practices, or were they too, part of the scheme of things? On one occasion, I spoke to a representative named Brian Keller, who told me I would have to refinance at $150, 000.00? Now, if my home was only worth $85, 000 (at that time) and I was already up to the limit and having problems managing those payments, how would I ever do that? It didn’t make any sense?
I met with a local legal attorney, who agreed that my loan documents looked suspicious. She tried to contact Countrywide, but also found that she understands my frustration as there is no possibility of continuity and no specific person with whom to work with.
I was so distraught that I was going to lose our home., I went to a private attorney. Atty. Shawn Sullivan, of Altoona, PA. He agreed that I was definitely a victim of predatory lending and consumer fraud. He was able to get me into a “work-out” program to avoid foreclosure, but this ended costing me an additional $10, 886.82, plus attorney fees and a title search! Talk about kicking one when they are down! Mr. Sullivan and his colleagues advised me to seek help from the PA Atty.Generals Office. Since, I do not have the resources to pay a private attorney.
I did write to them. I was assigned a file #F-[protected]. my case was assigned to a office in State College, PA. I just found out this week that they cant help me? A girl named Lauren called me and said that “ why did I sign the papers? I had plenty of time to look them over prior to signing.(this is what Countrywide is using as a defense), “ Did she not even read my complaint? Yes, I did receive papers ahead of time, BUT, THEY WERE NOT THE DOCUMENTS I WAS FORCED TO SIGN AT CLOSING’ Again, bait and switch! I cant believe Countrywide is using as a defense that I had plenty of time to read the papers and ask questions! Sure, I had a whole 5 minutes to read and sign the ACTUAL PAPERS! And I DID ASK QUESTIONS! I JUST NEVER GOT ANSWERS!
But, being a trusting person, I felt sure this type of thing didn’t happen in our great country! I also didn’t really know that my HUD loan was considered a lein on my home. As again, I was not mortgage smart. If I knew then what I do now, I would have had a realitor or banker look it over. Again, I was completely under the assumption that the original loan papers sent too me ahead of time is what was going to take place. There was no other changed documents sent to me ahead of time to go over, or I would have NOT went thru with it. They knew what they were doing. This way, they caught me off guard, promised me one thing, then switching at the last minute! They should have sent me the “revised loan documents” explaining everything, ahead of time to look over (just like they did the preliminary documents) . THEY CHOSE NOT TO DO SO BECAUSE THEY KNEW ONCE I SAW THE OUTRAGEOUS FEES AND INTEREST RATES AND UNAPPROVED CHANGES, I WOULD HAVE CHANGED MY MIND.! They knew exactly what they were doing, and it was not the first time they did this to an honest consumer. How dare they use the excuse that I had plenty of time to go over the papers? Sure I did, THE FALSE ONES! And to respond by saying I had time to ask questions….what do you think I had tried to do for so long? Call after call, letter after letter, emails and faxes! I have copies! NOT ONCE DID THEY RESPOND! WHY? Because they knew they were involved in predatory lending practices! I will not accept this as a legitimate or legal reason. And if our government agrees that they did right by me, then will be very disappointed in what our country stands for. “We the people, For the people”? Which people, just the wealthy corp.giants? And the hardworking taxpayers are nothing?
After searching on the intranet, I have found hundreds of dissatisfied Countrywide customers. With more horror stories, very similar to mine, many exactly the same! There is actually a website :www.countrywidehomeloansucks.com. Read some of the stories of not only their predatory lending practices, but stories from employees who admit they were expected to do wrong by their customers. Even mortgage brokers with stories about how they (Countrywide) were dishonest, padded finance fees, have an “invincible” approach to business and they don’t care or are not concerned how they treat their customers with disrespect.
Even Barack Obama has a poor opinion of Countrywide. Stating” All across this country, we’ve seen how its becoming harder and harder for working families to make ends meet..For too long, the rules in our ecomony have been written to benefit Wall Street at the expense of Main Street. We saw this again today when we learned that two executives at Countrywide, are set to walk away with $2 million in payouts. This is an outrage. Top mortgage lenders spend $185 million in recent years lobbying Washington to look the other way, while they tricked American families forcing millions of Americans to face foreclosure and pushing our economy into a recession. We should be reprimanding them, not rewarding them. “ (March 30, 2008)
I was under the impression that our governing bodies were here to protect us as consumers. Apparently, I was wrong. They keep a blind eye on these illegal actions, while hard working American taxpayers cant make ends meet. Like myself, most people cant afford to hire a private attorney. This large corporate giant is tearing down American families and The American Dream one at a time. I cant believe our judicial system would allow this to continue. Countrywide is the ENRON of the real-estate industry!
“We clearly are concerned about predatory lending” said Heather Tyler, spokeswoman for the PA Dept. Of Banking. A study released last year commissioned by the banking dept, concluded that predatory lending practices were the major reason that Pennsylvania had one of the highest rates of home foreclosures in the country. According to PA Banking Sec., Bill Schenck, PA ranks 4th in the nation for sub-prime mortgage foreclosures .
I cannot tell you how disappointed I am that The PA Attorney Generals Office, with whom I had the upmost respect in the wonderful job they are doing in dealing with the drug problem in our communities, can do nothing to help me? Laura said I could file a law suit on my own, but unfortunately, I cant afford one! I expected the same laws that would prevent and prosecute “ME” from stealing, would also use my tax dollars to pursue the companies stealing from the consumers. I know had I stolen, I would expect to make restitution to my victim, as well as pay the penalty of the crime. Not only by the law that was created to protect me, but also my God, who is the final judge.
I do not feel what Countrywide did was right. They misled me with false advertising and false promises. THEY pursued ME. They should be held accountable! I cant believe their defense is that I signed the papers, yes, I did, but under duress! And again, as included in all of the 55 pages I originally sent the Atty. Generals Office, I was given a different set of papers to preview, and the first time I saw the papers I signed was at the closing, being rushed by their dishonest courier, at my place of employment! This too, is common practice for Countrywide. Many states have class action suits against them.
I feel I was not given the proper attention in dealing with this matter by our Atty.Generals Office branch in State College, PA. I would ask them to assign my case to another branch office. I do not know where to turn!
Not only am I having a hard time making ends meet, but all of this stress and worrying has also affected my health. I am now under a doctors care for depression and nerves, taking medication and also weekly see a therapist. This also hurts my income.
I do not intend to let this drop. I am VERY disappointed that our states top attorney isn’t interested enough to have someone more qualified to look into this. I have had several local attorneys and bankers tell me that I was definitely a victim of predatory lending! I just cant afford to hire a private attorney !
I intend to forward this letter to our states representatives, The Hud office of Inspector General in Washington DC, the Bureau of consumer affairs, The US Attorneys Office, The Center for Responsible Lending, Pennsylvania Human Relations Commission, PA statewide task force on predatory lending, The National Consumer Law Center, National Consumer Advocates, Fannie Mae, Freddie Mac, National Assoc.of Mtg.Brokers, The American Bar Assoc., PA Dept. of Banking, National Home Equity Mtg.Assoc. PCCA, National Conference of State legislatures….Everyone I can find who will take the time and interest in just one honest persons right to The American Dream being taken away from her. Coutrywide should receive cease and desist orders and pay back monies owed to each and every individual they cheated. Is it true they pay lawmakers to take a back seat and turn the other way? I, myself, being a proud hardworking American citizen, cant believe that. I refuse to believe that all of our lawmakers and departments will sit back and allow this to continue. Do they realize how hard it is to be a single working parent, living from paycheck to paycheck, paid taxes for over 36 years, never took a cent from welfare, and now cant afford to send her graduating son to college due to her only savings and equity being stolen by a corrupt corp.giant? My son, who is a good, honest,
Christian boy, has been accepted to Penn State, where he dreams of becoming an elementary school teacher, and I cant get the funds to send him! My credit is ruined, my money is gone. What would you do? As a Christian, I always was taught to “turn the other cheek”, but not in a case like this. I also believe in the Constitution and The American Dream of hard work, paying taxes, and be a law abiding citizen. All of these values I have installed in my son.
I hope and pray, that someone that I contact will find it in good conscience to do what is right and look into this. If I need to file suit, to whom do I turn? Please, someone, put yourselves in my position, what would you do?
As of now, I can only continue to forward this letter to anyone and everyone who will listen. As I stated earlier, I have ALL of the documentation to support my claim.I have copies of letters Countrywide pursued me to refinance stating the amount of equity I had at the time. Copies of many letters I wrote to Countrywide in effort to resolve on my own, and ofocurse, several copies of unmatching legal documents!
It is with sincere thanks and respect that someone will respond to my plea for help.
Not losing trust in MY government,
Vicki M. Miller
Vicki,
I forgot to sign my name in the above post,
A. Thornton
Ms. Miller,
I'm not a lawyer by any means, however, I do want to reach out to you and help you however I can. First, let me say that I agree with your complaints regarding Countrywide's criminal and unethical practices. We also, have been financially damaged by them. To name a few, they did a classic bait and switch to our refinance loan; we were promised in writing a credit come back loan, yet we found out after the fact that they locked us into a sub prime 2 year hybrid libor adjustable rate loan, they falsified information on documents, did not provide us with a copy of a good faith estimate and truth in lending prior to closing, several inconsistencies between the loan application and the final documents, draggin the refinance over a 4 month period despite me providing all the documentation that they require at the first visit, pulling 4 "hard" credit reports as a result of their dragging their feet, lost payment. They also verbally promised us that we could refinance to a better loan at a fixed rate 6 months from refinancing. We received harassing phone calls several times during the day and night, even on Sunday mornings saying that we were late on payments despite me holding copies of my receipts and canceled checks written out to them. And the list goes on...
I refused to tolerate their abuse and took matters into my own hands when customer service started to give me the run around. I filed complaints and sent in all the required documents with the Office of the President (Countrywide), Federal Trade Commission, New Mexico State Attorney General Office, and the New Mexico State Licensing and Regulation for Financial Institution's departments. I also went personally to see CEO of my local credit union and also with the mortgage specialist at my local bank with all my documents to see about refinancing with them and bring my loan local.
Something that is not made public is that magical number [protected]/[protected] ext. 6441. I raised hell and demanded to speak to the CEO. Of course he's always busy, so I was passed off to one of the first vice-presidents. He told me that either he would try to get help for me through the Work-Out program, or try to refinance. Because this process is taking too long to resolve, it prompted me to file complaints with the other law agencies.
I have not heard back from the FTC to date. When I spoke with the NMAg, they were very interested in my complaint and stated that they have received several complaints against Countrywide and other lending institutions regarding predatory lending practices. I was dissatisfied with the response from the regulations department and was advised from the NMAg's office to send in an amended complaint with additional documents. I was referred to a couple of law firms in Santa Fe. Both of them wanted to take the case, however, they wanted a retainer of $4500.00. I had to pass it up since I cannot provide the retainer due to financial setbacks recently.
The CEO and mortgage specialist both reviewed all my documents and first advised me that they are not lawyers and cannot give legal advise. However, they also agreed that there were several inconsistencies with all my documents, clear evidence of predatory lending that are violations of lending laws. I am forever grateful for these two individuals that are trying to help me out of this mess.
If I were you, do the following:
1. Go to your bank and/or credit union and let a mortgage specialist review your documents to look for inconsistencies and violations.
2. File an amended complaint with your AG's office, Countrywide's Office of the President, Janis Allen, 6400 Legacy Drive PTX-320, Plano, TX 75024.
3. If you type in the Google search engine "Countrywide complaints, lawsuits, " etc, you will see that there are several states such as California, Florida, New York, Illinois, Virginia, that their AG has filed class action lawsuits. See if there is one in your state and if so, get in contact with the law firm that is doing it.
I hope this helps. Keep your chin up. Know that you are in my prayers and good thoughts.
Vicki,
I feel deeply for your situation, and agree that Countrywide is guilty of many unethical or illegal business practices. Unfortunately for the common American citizen, seeking legal help is not an option when one is doing all that they possibly can as it is to keep up with the mortgage payments. Paying an attorney is not an option.
My husband and I purchased our home in PA back in Nov. 2006. We were first time buyers, and had credit issued in the past. The most severe was a prior bankruptcy. We had managed to raise our credit scores to an decent level, but still hindered by this. We looked into buying a home, and were told that we could qualify even with a bankruptcy. Long story short, we left the NY area into PA ecuase housing and taxes were lower, but could still commute to work. The bank that we dealt with was Sterling National, and everything was done via the phone, fax, or e-mail. Countless documents were signed and filled out up to the day of our closing. We knew that we were going in at higher interest rates due to our tarnished credit, but were told that we could refinance after a year if we remained current on payments. Without tax and ins. included, we were paying $1300.00 per month.
To make a long story short, everything was fine for about 6 months. Then my husband was in a car accident, and totalled hi car. I tried to commute both of us to work, which lasted about a week. He worked in NY, and I worked in Scranton. I was driving about 400 miles a day to get uus to/from work, and the kids were left home alone. I quit my job, and began to searech for a cheap car to purchase. This took about a month, and then I had to look for a job. I found one as a school bus driver, which I had done before, buit the hours were insufficient, so the money coming in was barely paying for gas, utilities, and food.
We fell behind, and would make partial payments so that at least something was being sent. We applied for assistance with PA, which meant going through consumer counseling and an application to request a loan to get us back on our feet. They denied us, as did Countrywide for any sort of assistance. We would get letters saying that they can help, but when you call, are told that credit is shot due to late payments and that nothing can be done. We were told to apply for loan modification, workout, etc. All of the forms get sent, letters written, and then nothing is sent to confirm or deny the assistance. We wre then told that we are in pre-foreclosure.
I finally managed to get into a loan modification program where our monthly payment on our primary loan would increase by about 25.00 and they would bring us current. In teh meantime, a co-worker lent us 4000.00 to catch up, and we had to pay it back with our income tax refunds. I am glad to say that for the last 3 months, we have been current on our primary loan, and only one month behind on our secondary. That is until this month, when they wer finally both paid on time together, no thanks to Countrywide. They take too long to respond, and are too quick to deny.
While looking at my account online, I was startled to see that my June payment, initially recieved on 6/9, was reversed. I have until the 15th to pay before considered delinquent. This payment was then reapplied on 6/30, for less than what I paid, since I sent in an additional 20.00 to go to principal. Then my new statement dsays that I owe a 52.00 late fee. The same happened with my secondary loan. I made the payment, it was reversed, and then reallpied for loan amount, not what I paid. I called several tiomes, was told that I would be transferred, and then disconnected.
Finally spoke to someone in loan modification, who said that this is normal internal procedure, and that no, my payment was not late, to disregard new statement becuase it genertaed before issue internally corrected. I do not belive them, told them so, and afriad that this will not be properly reflected within my credit report. I think they are lying, and do not know what to do. They went back all the way to my March payments. On June 30, all payments on both accts. from March until June were reversed, and then reapplied, but only at the loan amount, not additional dollars that I paid. I do not see why this would be done, and fear that this is unethical or illegal in some way. I was then told by the last person that I spoke with that I had been charged an inspection fee, for every time someone supposedly drove past my property to see if occupied or in good shape while behind. On top of that, I was charged 300.00 for an appraisal fee. I asked then if it is legal to charge these amounts without notifying the consumer, either in writing or verbally, and he never gave me a response. I am sure that they could have checked with utility company to see if services were on, and I have told them so in all phone conversations. If anything can be done, or if advice can be given about these charges, I would greatly appreciate.
My final thoughts are that I hope that anyone falling behind is somehow able to make it through an dnot lose their home. I know how stressful it is on the entire household, and how easy it is to become discouraged. My family would not even lend me a hand, and it was the kind gesture of a co-worker that pulled us through. I think that otherwise Countrywide could have started the foreclosure proceddings, and we would not have been able to bail out of this mess. I just hope that I will somehow be able to refinance successfully without further digging myself into a hole, since one of our loans are due to be modified in Dec.
Good luck to everyone..
rewards points transfer scam
If you think that you can combine points from various credit card accounts in order to build up your total points... BEWARE! Like many others, I thought I had enough points to book two round trip tickets last summer for my wife and I. I was shocked to find that it was somehow going to take 120, 000 points and $328 cash. How is this possible, I wondered? Well I gave that idea up and just purchased the tickets. A few months later I noticed the "Transfer Points" link on the rewards home page. " Great, here is a way to get enough points if we decide to go somewhere" I thought.
This is what it says: "More points equal greater rewards. If you have more than one rewards account, you may be able to combine your points for better rewards or even share your points with friends and family. Now, the flexibility of transferring points makes rewards even better."
What it doesn't say is that is a scam to make your points expire in 90 days instead five years. There is a disclaimer not at the beginning of the process or in the middle of the process, but at the very end, as you are clicking to transfer the points. It says "these points will expire on... and a date (which is 90 days from that moment -- if you're paying close enough attention)"
I guess I'm just stupid, because I didn't do the math or pay that much attention to the actual date, because after all in the "FAQ" and Rules sections it says that points expire five years from date earned, with no disclaimer that says "Unless you transfer them, then it's 90 days".
Here's the bottom line: You have 90 days to use these points, and if you do not, they are gone forever. I have been trying to get them back for five months and was told today that nobody on the face of the earth can restore them, because I requested the transfer. I've cashed out all my points on three my cards on some junky merchandise and closed them out. I have also closed my business, personal, and merchant accounts with BOA. It is a first class pain in the neck, and I never got my 30, 000 points back, but I somehow feel slightly better. I hope BOA misses me, but I doubt it.
I have been a customer of Bank of America for over 20 years. (rewards card for 10years) I was saving my rewards points hoping to get a great vacation. When I received my rewards card it was never told to me that points expire. I was never told that there were rules associated with the points. After trying to find out how close I was to getting the ultimate vacation I find out that I have been losing points for years. called Bank of America hoping that being a loyal customer all these years would count for something. The associate said that they did not make those decisions but would put in a request to the department that does.
I receive my letter in a couple of weeks that was essentially a NO. You would think being a loyal customer would stand for
something! I would normally whip out my card regularly...not now...I am considering closing out my account with BOA account altogether. I am definitely looking into another card. Do they really think anyone in there right mind would let money go down the drain...smh...
Bank of America is not loyal!
I’m a beginner with accumulating and using (rewards) points. Nevertheless, I must say that my recent experience with redeeming points earn under BankAmericard Travel Rewards left me with a bill of several hundred dollars. I was saddled with this expense -- despite spending approximately 2 hours on the telephone and on-line chat-assistance prior to implementing the transaction to use the points. The information provided by the BankAmericard Travel Rewards chat-assistant, relative to the process of how to redeem earned points, was time consuming and complicated at best, because the chat-assistant was unable to and not familiar enough with the travel rewards process to immediately answer basic procedural questions. Plus the telephone assistance provided/received relative to the dollar-value of earned points was entirely incorrect.
The BankAmericard Travel Rewards Program is complicated, confusing and the only party negatively (financial) impacted from the confusion is the consumer. In this instant -- me.
the same just happen to me and they have announced they changed it back to five years but I missed the cut off date by 1 week I hate BOF
I HATE BANK OF AMERICA! DID THE SAME THING TO ME, EXCEPT I HAD AN EMPLOYEE TRANSFER MY POINTS OVER THE PHONE AND THIS DISCLOSURE WAS NEVER READ TO ME! IT'S MARCH OF 2013 AND THEY STILL DO NOT INCLUDE THIS NOTICE IN THEIR TERMS AND CONDITIONS! CLASS ACTION LAW SUIT IS IN ORDER! THIS BANK USED TO CARE ABOUT ITS MEMBERS AND NOW THEY WASTE YOUR TIME IN AN EFFORT TO STEAL A FEW DOLLARS FROM LONG TERM CUSTOMERS! I HATE BANK OF AMERICA!
Anyone else have a credit card that offers reward a round trip flight 25, 000 points anywhere in the continetal US then when you want to redeem it they tell you its 36, 000, 43, 300, 50, ooo or even 56, 432? Anyone want to form a lawsuit?
nsf, transfer fees, hidden which tricking consumers fees
First of all, Customer service including the Branch staffs members are extremely RUDE! Banks has fair statement on "Same Day Transaction" except Bank Of America (BOA). Bank Of America do operate on "how much can we get ripe off because we are a big bank". So, if you have to deposit and withdraw money and say: withdraw first and then deposit second even within a couple minute away, BE SURE that BOA will charge you NSF (or) Overdraft FEE. By asking that it is the same day transaction will surely be treated with insult and humiliation. EVEN THE BRANCH STAFFS RUDELY HANG UP THE CALLS WHEN HE WAS BEING ASKED FOR THE QUESTION ABOUT "SAME DAY TRANSACTION". Customer service (All most all of them) LIED to me by saying that "I am going to transfer you to the manager" when you asked for it and then HANG UP ON YOU! When you called them again, they just make you look like an idiot and don't even say that there is no one such that person with the name that you spoke to.
As someone earlier mentioned that he/she was ripped off in Balance Transfer. There is a Balance Transfer Fees even they said it is 0% interest and HEY I am way too okay with any fees they mentioned at front and what kind of fees, what are the monthly expectation, what are the condition to meet and etc. which you sign and agreed, I believe it is fair. What I am going to say is RIPPING PEOPLE OFF WITH HIDDEN WHICH NORMALLY TARGETED TO TRICKING PEOPLE. THAT IS "SCAMMING". Make sure to read every single fine fine print and be extremely careful. So, I have this Balance Transfer from BOA and found out that I have been CHEATED ("the feeling": meaning: "exactly what happened"). So, it is okay and I just have to learn my lesson and I closed the account. I paid every single penny in the account and ask to close the account. The next month, the account is still open and I have been charged for "A Penny", one cents. For that one cent, my account is still open. What that penny charge is for, don't ask me (I have no clue). So, account can't be closed since there is a balance! What the hell is that?
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to have B of A account at the Eastchester branch in High Point, NC but I closed it recently due to their rude manners.
I will never use it again.
I was told by a manager at BOA that if your account is one cent overdrawn at any time they automatically charge $35 insufficient funds fee. The first occurrence of such a fee can be removed. Subsequent fees cannot be removed. Never mind that my automatic payroll deposit posted to the account just an hour or two after the automatic withdrawal posted!
During these tough economic times -- especially after the American tax payer helped bail out BOA --- the bank should allow 24 hours to bring an account current before assessing NSF fees! $35 is a ridiculous amount!
When I complained, the manager stated, "We are a bank and that's just the way it is!" I was told that I have to write a letter with my complaint about their services, and yes, I'm writing the letter!
Bank of America strikes again! Got one of those special Extended Overdraft Balance Fees for my account being 76 CENTS overdrawn! This is the biggest bank scam to hit consumers. We all need to unite and file a class action lawsuit for their unfair business practices!
I have to agree that Bank of america customer service representatives are extremely rude. It took me 9 years almost before I realized that. No matter how nice you try to address them, they will hang up on you before you even say a word. That's why I took my business to TD bank. I do hope one day they go bankrupt.
These sons of a gun placed a hold onto my checking account, talking about my account is pending closure, and I will get a "cash check" for the positive amount on my account mailed out ot me in 15 days. Mind you I had no cash on me, no credit card, my car insurance was due. These heartless people did not care, they didn't remove the hold. I will never do business with bank of America.
I forgot to add that they are the most rude people I have ever dealt with. Especially my local Bank of America here in Aiken, SC. It is the one on Laurens st. They are the one's holding my checks. I even asked the teller why my check deposits were being held and sshe said because the Local Branch Manager requested it! What a ###!
I also have the same problem with BOA charging NSF fee's. They will always hold any check I deposit, including local bank checks. I had a check to deposit for $365.00 from a local bank. When I got my deposit slip back, I saw where they placed a hold on the check. I politely asked for the check back, went and cashed it at the local bank, went back to BOA and made a cash deposit before 1:00pm. They still not show the cash deposit for 24 hrs. I deposited a Northwestern Mutual check for $12, 000.00 on Nov. 14th, 2008. I did some shopping and used my debit card. I didn'd realize they placed a 21 day hold on the check. After 14 days, theydid credit my account $5000.00. The other was deposited 7 days later. Now, either the whole check cleared and they deposited part of it, or it didn't clear for 21 days and as a courtesy, the put the $5000.00 into the account.(haha) Now I have been charged $340.00 for returned check & NSF fees just for this month.
I and my husband are medically retired, living on a fixed income and cannot afford these fee's. It should be illegal to do this. Deposits should not be able to be withheld at the whim of BOA.
Just as soon as I can, I will be moving my account to another bank. It is just a mess because I have direct deposit for my retirement and SS. So does my husband. I just takes the government so long to transfer your money, I am afraid I will be late on some of my bills.
I am fed up with the whole BOA situation. My problems with them are when a transaction pends then hard post to the account a couple of days later all of the sudden its pending again. Prime example In one account there was 20.47 available in the account and nothing pending, no checks out etc and I went to the ATM knowing I get direct deposit the very next morning, took $20.00 from the account. My receipt showed I have .47 cents remaining. Later that day when I looked at my account at work, I noticed the hard posted items became pending again and over drafted the ATM withdrawl for 20.00.
There were two other transactions so lovely bank of america took 35.00 x 3 out of my account. I contacted a local branch and explained and said I need to get these fees reversed and they refused they stated my receipt doesnt say no such of a thing and if I can produce it take it to a branch. So I am going to a branch today to discuss this matter with deaf ears. I think BOA has gotten too big to care about the little people. I think if you are not a 7 figure account holder they could care less. You and I are just another number is the pool and left to drown.
Oh I can't forget this one, I love how they publicize on the internet when you open online there is never a min, no fees etc, but fall below 200.00 and there is a 3.00 maintenance fee every single month. When the account that I appllied for was online and no fees were part of the slogan. There are fees for everything with BOA and I am sure when I go to the branch today, I will be charged a fee for walking in.
Wish there were other banks that we could use that were just as big so when traveling etc you have a bank, but with the monopoly giant buying them all up, guess it really doesnt matter, we will still end up a BOA customer anyways.
I whole heartedly aggree. I have had many of these NSF fees assessed to me even when I had money that was transfered on the same day to cover the negative balances from another BOA account and was not posted on the same day.
I have complainted on deaf ears at BOA.
I don't know why the attorney general hasn't unvestigated BOA yet. I am sure BOA has scammed millions of dollars off its victims like me.
I hate BOA, if I didn't have a lower mortgage rate with them I would wish them all to hell.
Bank America FIA Grabs Money
I recently made a deposit to my personal bank of america checking account only to find FIA services took out $9700 right out of my account without authorization!. My company about 2 years ago recieved a Bank of America Credit card and line of credit. Nobody including me ever applied for it or signed any such guarantee. I have called over and over and demanded to see my applictation and PG that I agreed to let them take money from my account to resolve the corporate accounts balance!. I have talked to customer service and the fraud department and all they can say is they show me as the gurantor but cant locate any documents to even show I applied for the card. I have hired a attorney and will be taking Bank Of AMerica to Court if my personal money is not returned. I have never heard of such a thing to just yank somebody's money from a checking account because I am a officer of the company. I never signed the card or even used it!
Pissed off as hell in Clearwater
bad service/lies/and no one knows what is going on.
In september of 2007 i had to apply for a loan modification, with countrywide because i lost my job was seperated from my husband since feb, 07 & because i had a an ajustable rate mortgage. They told me it would be 15-45 buisness days to get a response, and that i would be called by a "negotiator". when there was a response or if more information was needed. today is April, 15 2008 exactly 7 months since the whole process started i have not spoken to a negotiator, and according to the papers i received in the mail in march of 2008 i had been approved for the loan modification, i was told by several reps from countrywide that i would receive a call from a negotiator for better explanation of the paper work i was signing. (note: i received the paper work 10 days before the deadline.) no one ever called me. i have called countrywide several times where i am transfered to every dept., and left on hold for 1 hour and a half almost every time i call. (i have phone bills to prove it) what made me finally break down is last night i called, talk to 4 diffrent people and all of them had diffrent responses, the last person i spoke to told me "oh in february of 08 you were denied for the loan modification and have to pay 3, 181.00" . she was wrong and after explaining to her that i did receive the paperwork and that i sent it back, she did not have the courtesy to apologize on her mistake.COUNTRYWIDE is rude they have no respect, sympathy, and have no idea what goes on in their own company and i hope to be able to take this compalint to a higher up, so if anyone knows what i can do please let me know how. thank you
Countrywide should be seized by the Fed before Bank of America takes over. Then they will be able to offer the excuse that they have tons of paperwork to go through before they can help anyone. As the days go on I am beginning to believe that President Obama should have let these scoundrals go belly-up. That would have done the world a favor. Instead, the same crooks are still in charge. They are rude and ruthless. They deny Modifications even before they have the paperwork. I never sent the papers in yet, they are being faxed today, and yesterday I received a denial dated March 25. It's all automated, they don't even wait for the paperwork. I was told I didn't make enough money for the modification. That people is the reason to modify, so that the payment fallsss within paramaters as set up by Obama. Rest in Peace Countrywide.
Took my money!
I have not never hear of these guys until I checked my balance tonight. A check was cashed in my name that has overdraw my account. Wow! Like it's not hard enough to keep money in the bank in the first place, but they have to go ahead and take what little is there. I just paid my monthly credit card bill too. WTF! Not only that but guess who gets charged? I'd rather get kicked in the @#%!
Everyone!
Always watch your account. This company is creating bogus electronic checks and sending them to your financial institution. Obviously, they must get paid based on funds collected to the point they are using illegal strategies to get payments. Pay close attention to your account monthly. NEVER, EVER, EVER give them your acount info. Tell them you will send them a money order instead. This is the most crooked company I have ever heard of. They are scary dogs so STAY AWAY!1
Unauthorized debit to checking account!
FIA cards services has made an unauthorized debit to my checking account for the amount of $150.00. Who can I contact to file a complaint? Plz advise smb!
This also happened to me. I had previously authorized deductions from my checking account, so the information was available to them. When I realized the money had been debited, I called them. They said they spoke to my husband and he authorized and they provided the date and time they spoke to him. I knew this was not true and immediately looked at the call detail for the only phone number they had on record for my husband. There was no call that day, in the 3 days before or the 3 days after the date they provided. To be certain I was right, I also checked the only other phone number they could have called. Same thing ... no call. They refused to provide any further proof.
I have a file folder an inch thick on correspondence to and from them on a variety of other issues as well. I ended up settling with them, but regret that I didn't consult with an attorney beforehand.
Countrywide refinancing scam!
As an attorney and a Countrywide customer, I am in complete agreement with all the comments posted, in particular those pertaining to refinancing -- which appears to be a huge scam. Our existing loan was (is) an adjustable rate mortgage that has increased from an initial monthly payment of $600.00 to now almost twice that amount, and at nearly 11% interest (with notification from Countrywide that it may go up further). When we received our most recent rate hike, we had been getting inundated for months by Countrywide with "URGENT" notices concerning our mortgage, inviting us to "refinance today!", get "cash out", lower your interest rate, get a fixed rate. Suffice to say, like everyone else in this boat, we responded to the offer, beginning nearly 2 months ago (the date now is April 9, 2008). I spent about 45 minutes on the phone with a Countrywide representative who advised me that had all pertinent information and would be "back in contact shortly" -- guess what, folks, no contact of any kind was forthcoming. I decided to try again. The next time, I spoke with a female representative who refused to identify herself as other than "Sims", and once again, I was led back through their series of questions about my current mortgage, my income, etc etc. At the end of the long conversation, Sims advised that she would contact me within a day with information on my request. Once again, no return call, nada. But I didn't give up, figuring that I already had invested a couple of hours of my time and it was worth an hour more to get the matter rolling. After waiting a week to hear from "Sims", I called again in response to one of the literally dozens of refinancing notices from Countrywide. I then talked first to a male named Brian, who took all the information that I had already provided twice before, then shuffled me to an Hispanic female, who apologetically told me that I would have to furnish all of the same information to her that I had just given to her colleague. We went through the process again of income, the rate we were hoping to achieve, the fact that we needed to cash out on existing equity in our home as well as hopefully reducing our monthly mortgage to a more manageable amount. She was very nice, polite, and assured me that I qualified for refinancing. She also advised me that once the loan had been refinanced, the new payment amount would be retroactive to the time when I started the refinancing effort. She also assured me that we would get somewhere between $2000 and $4000 in cash out in connection with the refinancing effort, depending on how the appraisal came out. All of that sounded pretty good. However, she said, we would need to pay a processing fee and an appraisal fee totaling $435.00 -- which we did.
Not long after paying the appraisal fee, we received an overnight package from Countrywide with a not insubstantial number of loan documents, including a Loan Application and a "Certification and Authorization" form by which they asked that I certify the accuracy of the information that had been pre-printed for me on the Loan Application. In reviewing the Loan Application, I noted numerous significant errors -- my time at my job was misstated; there was a savings account noted that had $30, 000 in it, according to the application, when I had never mentioned a savings account, didn't have one, and sure didn't have $30, 000 in one; my monthly income was shown as being much more than I actually earn. In effect, Countrywide had asked me to certify a document that included numerous misrepresentations that Countrywide itself had made in completing the application on my behalf (supposedly). Oh, yes, and the closing costs were about $6000, with a final net amount due me (which I guess was the "cash out" amount) of $610. Completely wrong, completely contrary to the assurances that I had received from the lady who took my credit card information for the $435 appraisal fee. After reviewing the documentation, I emailed a new representative who had contacted me to see the matter through to its finish, and let her know (as she had demanded that we "wrap this up" and that I return the Certification and Authorization sheet) that I could not certify the accuracy of the Loan Application in its present form, with all the mistakes, which I carefully noted in a traditional letter to her. I finally faxed back the Certification form along with my letter asking that my letter be included as an addendum to the Loan Application so that it would be clear in the future to anyone looking at this transaction that I had not made the misrepresentations as to income, savings account, etc. I also mentioned that I believed Countrywide's touted "no cost" refinancing was itself a false representation, given that this process was going to cost me $6000 or so. No wonder your company is under federal investigation, I advised this newest representative on my case. I received a terse email from the lady, saying that she had forwarded my correspondence to her manager and someone would be back in touch with me shortly. You got it -- not a word from anyone since that time. Now over a week since someone would get in touch with me "shortly" and still not a word...
And lo and behold, in the mail with yet another offer to refinance my property, I soon received a notice of default from Countrywide, telling me that I had X number of days to pay them two months' payments at the old mortgage rate, plus penalties, somewhere in the neighborhood of $2500. You can well imagine my response. I let them know that I was going to take aggressive steps if someone didn't straighten out the misguided notice of default, and also let them know that they clearly had an internal problem at the company because the left hand sure does not know what the right hand is doing.
The matter is now continuing, and I expect it to get worse before it gets better. If you have a situation similar to mine, or complaints in general with the integrity and honesty of those at Countrywide involved in what appears to be a huge refinancing scam, please feel free to drop me a line at [protected]@aol.com Misery loves company and I am sure pretty miserable about this situation and nearing the point where I will take legal action on my own if something doesn't change -- and quick. Folks, does this sound like a scam? First get people bent over the barrel with payments they can't afford, then sucker them out of (at least) an appraisal fee of nearly $500 and probably much more often a refinancing fee / closing costs of many thousands of dollars. If you multiple those thousands of dollars and all those appraisal fees by thousands and thousands of customers in search of some help, you have a massive financial intake that probably nets Countrywide millions each year. I guess that's how their executives come out with $40 Million a year paychecks. What a world we live in...
Called Countrywide in beginning of October /08.We couldnt make payment, husband lost full time job.Asked help, asked for a defferment of a couple of months SINCE WE WERE NEVER late with our payment before.They said we were still current, =no help.Called again and again.Faxed over papers of our financial situation on oct.10.08 they told me they would give an answer in 30 days.I called after 30 days, they told me NO you misunderstood, we said 60 days. That means that i will be 3 months late on my loan, and guess what thats my way to foreclosure. Still today, they have no anwer.Unbeliveable.Very disappointed.
We had our first loan with Countrywide in 2006. We paid our first payment in October, in 2 installments. Both installments arrived close to the 1st of the month and before the 15th. Our next payment, due in November was paid the same way. However, Countrywide applied the payment to our escrow account and not to principal and interest. For starters, this action breached the mortgage agreement we had with Countrywide. Then, Countrywide reported us late to the credit bureaus. We contacted them, and after several conversations, they agreed to contact the credit bureaus and correct the problem. Countrywide never followed up on the request to the credit bureaus. I had to contact the credit bureaus myself and get the job done.
After all of this, we actually ended up with another loan with Countrywide. As a result of the refinancing our home, one of our lenders sold our new mortgage to Countrywide. All of our payments were made on time, from January 2007 to May 2007. during that time, we were informed by Countrywide that they had allowed our identities to be stolen by one of their employees.
We had other problems with them, and when we had a financial issue because my wife, who is a teacher, did not receive a check for 3 months, we asked Countrywide to put those months on the back of the loan, and let us start our payments in September 2007, when my wife would get a check(my income is used for all other bills).
Countrywide, after all that they had done to us, denied our request and have put us into foreclosure. We will re-instate our loan, but it never had to come to this.
We are currently suing Countrywide for Breach of Contract, and violating our rights under the fair credit reporting act.
At the end of January 2008, I contacted Countrywide to see if they could extend my mortgage payment for 1 month at the end of my payments. They said it had to go through the procedure which would take 14 days. They would get back with me within 14 days on the answer. I contacted them on day 14, and they said it had to go to another department for review before making a decision and it would be up to a month. This would be 6 weeks after I first contacted them. I was waiting for my SSDI to be approved, so I either had to pay my taxes and insurance, or make the mortgage payment. Prior to this incident, I was never late. My payment were always there before the day they were do.
They say to contact them before you get into a situation and they will work with you. I explained this situation to them and they said this happens to the best of us and that they would work out a payment plan. That was a JOKE. The beginning of March, I sent my normal payment in which I thought was my March payment. I learned later that they applied it to the month I was needing the help. I asked them if they had heard anything on the payment plan, and of course they said NO.
Because of all this, they reported my payments as being late to the Credit Bureaus that fast. They waisted NO TIME. If they had of helped me with 1 month mortgage, this would not have happened. Now, I have to wait for a whole year to be eligible to get the PMI insurance request to be removed because of the late payment which could have been prevented with the supposedly good customer service.
THIS HAS MESSED MY CREDIT UP ON MY CREDIT REPORTS which was uncalled for.
They do not care at all for their customers. If they had not been so eager to give loans when the market was hot, they would not be in this situation and would work with their good paying customers.
My complaint is a relatively minor one but it could result in a negative impact on my credit score. On 12/04/07 I spoke to 2 different Countrywide reps about POSSIBLY refinancing my existing 1st and second mortgages. I explicitly asked that no formal credit inquiry be initiated until my wife and I discussed the pros and cons of a new mortgage. Both reps agreed: one named Dina and the other, Miles. I have their last names and phone numbers in my notes. Since that time (3 days)I have rec'd 3 alerts from my credit reporting service about inquiries from Countrywide and Landsafe. As is evident from the web site, Landsafe and Countrywide have a direct relationship. It strikes me as a shabby way to do business but I suppose it is to be expected from today's breed of lenders. Needless to say, I do not expect to do business with Countrywide any time soon. Obviously, the powers that be won't lose too much sleep over the loss of a $225,000 mortgage. Why am I not surprised...
Unfortunately I have 3 home loans with Countrywide. I've made 67 paymets to date. All 3 payments are due on the 1st of each month. I ALWAYS write checks for each loan on the 25th at the same time and mail them the same time. Two of the loans I make additional principal payments...EVERY time.
Two months in a row now Countrywide has claimed not to receive one of my checks. They have received the other two but not the third. Last month I called to investigate the issue. They claimed they did not have the check. I stopped payment on the check and immediately sent another check. Miraculously Countrywide found the original check the next day and attempted to post.
Apparently the same exact thing has happened this month on the same loan! Countrywide has posted the first two checks but claim not to have received the third. Rebecaa the Countrywide rep suggested I put a stop on the check. I don't have time to go to the bank monthly to stop checks due to Countrywide's lack of organization. I have read other comments about Countrywide on this site which lead me to believe it is a ploy to collect late payments(?) I also see where some people say don't sign up for auto payments from your bank account. Do I have to drive to Plano Texas each month to ensure they receive my payment?
In my opinion Countrywide is the worst service company on the Planet!
COUNTRYWIDE HAS NO COMPASSION ABOUT DEALING IN ARM LOANS. I WAS A VICTIM OF THEIR MONEY MAKING SCHEME. THE FINANCIAL PERSON TALKED ME INTO GETTING AN ARM FROM A HOUSE I HAD SO I COULD GET CASH OUT AND GET ANOTHER HOUSE. OF COURSE I AM PARTIALY TO BLAME AS I DID NOT THINK ABOUT ALL THE CONSEQUENCES. WELL I BOUGHT THE OTHER HOUSE AND IN THE PROCESS OF SELLING THE OTHER HOUSE WHEN THE MARKET DROPPED. I HAVE SPEND THOUSANDS OF DOLLARS WITH COUNTRYWIDE REFINANCING AND PAYING CLOSING AND OTHER COSTS SO THAT I COULD STAY IN MY HOME. NOW MY MORTGAGE IS MORE THEN MY HOUSE IS WORTH. I HAVE ASKED COUNTRYWIDE TO RESTRUCTURE, TAKE OF THE PMI OR ANYTHING SO THAT I WOULD NOT BE LATE ON PAYMENTS OR FORECLOSE. THEY SAID SORRY, YOU CAN RENT OUT A ROOM OR SALE YOUR JEWELRY TO MAKE EXTRA CASH. THANKS COUNTRYWIDE FOR THE COMPASSION. ALL I ASK FOR WAS TO LOWER MY PAYMENT BY A FEW HUNDRED DOLLARS BUT ALL I GOT WAS RENT A ROOM.
When we starting house shopping we didn't quite have a down payment. We were in the process of setting up a loan through Countrywide and were advised by the loan officer to amend our 2008 tax return to add the 8, 000.00 1st time home buyers credit so that it can be used towards our down payment. While my family and I were doing some research we were advised 3 different times by 3 different people with the IRS that NO IS ALLOWED TO USE THE 8, 000.00 TOWARD A DOWN PAYMENT. If this done that we would be fine and or panelized until that money is returned to the IRS. Another loan officer said that it's considered mortgage fraud. As soon as we found this out we called the loan officer with Countrywide and advised that we were seeking other options and that we no longer would be going through Countrywide. The loan officer then said, " Just to let you know... not many lenders will accept the 8, 000.00 to go toward your down payment." I then said, " Of course, because it's mortgage Fraud! It felt soooo good not to be sucked into Countrywide and their schemes!
This has now happened twice paying my account via the internet to country wide and they take the payment out twice and say that I did it, and that is a federal offence! Save yourself the time and mail it only ! this will happen to you and they will only reverse the whole amount, then you will be late!never again ! SELL MY ACOUNT, PLEASE!
http://www.reserveathamman.com/
fo sho
Questionable business practice
I believe bank of america is manipulating "available balance" on deposit accounts as an unethical business practice to generate and collect fees. I had a direct deposit post on my account as a "pending" transaction on 3/28/2008, and also reflected the deposit amount in my "available balance" via their online banking. Thinking these funds were available, my...
Read full review of Bank of America and 11 commentsfradulent billing
I have been with Countrywide for several years with no complaints, until this month when I received my billing statement. It stated my escrow amount was going to increase $25 per month due to increases in taxes and insurance. No problem. Then I noticed the actual payment was increasing almost $70 per month and I couldn't figure out why. After going over and over the paperwork, I realized they were tacking on an additional "reserve requirement" of over $40 to each payment. Looking at the projections of charges for the next year it was only showing the $25 to my escrow and no explaination of how the the remainder was being used. I called Countrywide and the CSR explained to me that the "reserve" was an "insurance policy/cushion" for any unexpected increases in taxes and insurance. When I questioned why I would be charged this amount when I was already being charged an additional $25 for those increases, she had no comment. I asked how the $40 was going to be applied and she told me it was not being applied to anything...they were just going to take my money and hold it in an account! I told her that I would pay the $25 but that I refused to pay the $40 and she needed to forward me to someone that had the authority to remove the charge. She said that wasn't a problem and if I would "hold" she would have the amount taken off my bill. That really raised a red flag to me. If this was a legitimate charge, they would not be so willing to remove it. Within a few minutes, she had the charge removed and my payment would only include the $25 increase. Even though the problem was rectified, I have to wonder if they are doing this to everyone, and how many people wouldn't question it. This charge is not being used for anything other than to draw interest for Countrywide and I can't believe it is a legal practice.
I just called and they removed this without question. They are absolutely hoping that people don't notice and know that they have no way to force this extra payment. If I could get rid of Countrywide without expensive refinancing, I would in a second!
I discovered this same exact problem today. Ridiculous. I sent an email to Consumerist to investigate and will definitely be calling and complaining and working to get this removed.
I've recently had a similar experience with Countrywide Mortgage. Things going along smoothly and then out of the blue, they increased my monthly mortgage payments by five hundred dollars, claiming that it was essentially to build up my escrow account. Unfortunately, they claimed that the increase was based on actual tax rates that had been assessed for 2008 by the County Tax Assessor's Office, but when I called the tax assessor, they stated in no uncertain terms that they had not even set the rates for 2008 and that Countrywide and Wells Fargo had been using this line with lots of customers. Countrywide also stated that they would adjust the erroneous fees while I was on the telephone with them, which they claim they did, but then they decided to keep the fees after all because they claimed they needed to pay back sanitation charges on my account. To the tune of nearly nine hundred dollars? That's some serious sanitation service! I have reported Countrywide to the State Attorney General's Office in California and Georgia. I advise others to do the same. That's the only way these predatory lenders are going to stop ripping people off.
Wow - I am having the same problem - I called them yesterday and was forwarded to some voicemail and have been waiting for a call back to inquire what the heck this reserve requirement was. I can't afford another $60/mo tacked on and just sitting there for their own personal cushion! That's a tank of gas for me. Ridiculous.
Your story is EXACTLY like mine this past month. Must be across the board for those of us who financed through Countrywide. I called them today and explained that I had never paid this before and I know that it is "allowed" but not a "requirement". So without any hassle the CSR took it off my bill. Helps me out. Now my 40 bucks a month can cushion my savings account and not some ailing business's. No way could I do the already 30+ increase with the extra 40 on top of that! It sure was a shocker to see that new payment amount.
Glad we could get it taken off. Hope others do the same!
not honoring written agreement
I was to ld to by FIA card services to make a payment of $110 to keep my account from being charged off and that they would settle my debt for $900. I told them to send me this in writing and they did. I made th e$110 payment in Feb 2008 and the settlement papers said that they would break up the $900 in 3 payments of $300. My first $300 payment was due on March 29, 2008. I called on March 28, 2008 to make the payment only to be told that the account was charged off ANYWAY. After speaking with a manager, I was told that B of A wasn't under any "obligation" to honor the agreement even though it is in writing. Needless to say, I am in the process of taking appropriate action to get this resolved.
I would like to keep Bank of America for my banking needs.
If I can
I would like to stay with Bank of America. If I can mop
canceling home equity line of credit!
Last year, after remodeling our home, we were appraised by BofA and they approved a home equity line of credit based on the valuation of our home. Two days ago, we received a letter stating that our line of credit was canceled. The bank has randomly devalued our home by 67% based on a 'desktop model." Iowa never has had a housing bubble and is very secure...
Read full review of Bank of America and 5 comments
overcharge!
The thieves at Bank of America are good at it. I had signed up for email alerts from BOA, that way I can keep track of when and how my money is leaving the account. But it does not seem to matter. Last week while watching my account balance go down as 7 sequential transactions occurred, I watched until a large check posted sooner than expected and drew the...
Read full review of Bank of America and 1 comment
-
Bank of America Contacts
-
Bank of America phone numbers+1 (800) 432-1000+1 (800) 432-1000Click up if you have successfully reached Bank of America by calling +1 (800) 432-1000 phone number 8 8 users reported that they have successfully reached Bank of America by calling +1 (800) 432-1000 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 432-1000 phone number 3 3 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 432-1000 phone number45%Confidence scoreEnglish+1 (800) 688-6086+1 (800) 688-6086Click up if you have successfully reached Bank of America by calling +1 (800) 688-6086 phone number 16 16 users reported that they have successfully reached Bank of America by calling +1 (800) 688-6086 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 688-6086 phone number 2 2 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 688-6086 phone number78%Confidence scoreSpanish+1 (315) 724-4022+1 (315) 724-4022Click up if you have successfully reached Bank of America by calling +1 (315) 724-4022 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (315) 724-4022 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (315) 724-4022 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (315) 724-4022 phone numberInternational+1 (757) 677-4701+1 (757) 677-4701Click up if you have successfully reached Bank of America by calling +1 (757) 677-4701 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (757) 677-4701 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (757) 677-4701 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (757) 677-4701 phone numberCredit Card Issues+1 (800) 214-6084+1 (800) 214-6084Click up if you have successfully reached Bank of America by calling +1 (800) 214-6084 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (800) 214-6084 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 214-6084 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 214-6084 phone numberVice President Bank+1 (312) 992-6618+1 (312) 992-6618Click up if you have successfully reached Bank of America by calling +1 (312) 992-6618 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (312) 992-6618 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (312) 992-6618 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (312) 992-6618 phone number
-
Bank of America emailssupport@bankofamerica.com100%Confidence score: 100%Support
-
Bank of America address100 N Tryon St., Charlotte, New York, 28255, United States
-
Bank of America social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Bank of America contacts
Most discussed Bank of America complaints
ATM security firm illegal in nycRecent comments about Bank of America company
ATM security firm illegal in nyc
Woodforest National Bank
258 reviews
Synchrony Bank
475 reviews
Flagstar Bank
112 reviews
MegaStar Financial
3 reviews
Ditech Financial / Green Tree Servicing
103 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Ok back in nov or dec of 04 i opened an account with my mom then on jan 4 05 or we closed it cause we moved out of state, or so we thought. I recently tried to opened an account with a new back close to where i live. They said i couldn't cause of pass due charges i was like what the hell we closed it and i never used my card or anything. So we call today and they said the account wasn't closed till may of 05. 5 MONTHS AFTER WE WANTED IT CLOSED. We never got any letters saying we owed money or anything. That bank is a joke they don't know what they are doing and now they screwed me out of getting a good bank account.
I was recently scammed out of $250 from bank of america. Here is how the scam goes: B of A will approve a small amount of money to be withdrawn, even if there is not enough money in your account. This way they can charge you $35 overdraft fee for each transaction. By the time you figure out what has happened they have already stolen the money from your account. Great scam huh, start a bank!
BofA student account, yes student accounts can draw money out of their account EVEN IF THEY DO NOT HAVE IT IN THERE ! a $35.00 fee is charged everytime. My 17 yr old experienced this with a $275.00 overdraft total fee charge. To be fair, after numerous phone calls and demanding, the did return about 150.00 back. NOW when I called they said they can FLAG the account to NOT let the student withdraw if there is no money. Well unfortunately they told me after my daughter overdrafted $140.00 again, that not all merchants put the transactions through. I do know that may happen, but they also may insert just one dollar to let the bank know a charge is coming in.
I argued again, that we had the code put on and she still was able to overdraft. NOW they will not refund anymore, even though there is a safer way in addition to the FLAGing that they DID NOT TELL US. That to ask for DEBIT instead of CREDIT. You see BofA makes more money when you say credit.
Yes, my daughter should have been more responsible. However, some adults don't even balance their checkbooks; they can't possibly think they are servicing a community when they set policies for "STUDENT ACCOUNTS" that will rake in a ton of money for them. HELL they may even add that into their yearly budget.
This is fraud. Remember when you could use your ATM bank card (without a visa or mastercard logo on it) and it would take the money out of your account right away? What was wrong with that system? Well, seems the banks weren't making enough money make it too easy to be responsible with our bank accounts.
We can't find this as individuals, but we can as a group. We could get bumper stickers, I would provide at an extreme low cost.
Think this over folks, let me know. WE CAN STOP THIS.
Warmly,
love to my fellow Americans
i agree dude, i wont bank either check out my letter im sending to them along with my cut up credit card that i will smear poo on.
dear U.S BANK.
i just wanted to write this letter to you to let you know how disappointed in your service and whole loan department that i am.
i have dealt with so much garb
age with your people and my jeff gordon credit card since i have had the loan that i cannot take it anymore. jacking my intrest rate from 7% to 29% for having a total of 4 late payments in my history (wich i made up for by paying extra to you people) no grace periods like most sane banks have and a 40$ late fee? what the heck?. then you jack my payment from 48 dollars a month to 150.00 a month when i am current on my bills, i think you guys are scam artists on loans and your qaulity of customer service is so bad that i dont know how you can say the words "customer service" more like "customer rapeist" so i will be paying my loan off with UTAH FIRST CREDIT UNION. a place where you can have a 10 day grace period if needed with no late fees, and a place where customer service is the finest that i have ever dealt with, and a place where the intrest rates are always lower than your circus act you have going over there. by the way i think i will let my local news in on this as well and maybe get one of those media personell that fights for people being ripped off.
P.S. THANKS AGAIN FOR NOTHING JERKS, would you break into someones home or car and steal money or posessions? if the answer is NO then i am calling your company liars because you are no better than a burglar or a thief.
we offer loans to individuals and corporate bodies who are in need of money to improve their business. we give mortgage, car, personal loans. contact Tom Smith from the website www.markilo.netfirms.com for a loan. or on email tomsmith20002000@yahoo.com