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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:35 pm EDT
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Bank of America Fraud, Identity Theft

On 3/5 a person claiming they were Emma Krist submitted a check for the amount of 1400.00. Teller and manager verified it and gave the person 1000.00 and dep 400.00. Later the same person came back and withdrew 800.00 from account leaving a balance of 200.00. My mother is on a fixed income of 1200.00 a month and 77 years old have to pay bills still. Your fraud dept indicated it would take 30-90 days for the system to work the process. Supervisor Taylor Horan and her staff were not customer service driven and indicated there was no provisional credit they could credit. This is unacceptable as the branch at 1604/Bandera is at fault and someone should of issued a credit immediately like credit cards and other renown institutions. I'm very dissatisfied at this point with the level of people you have in charge and would like to speak to a higher person in charge that will rectify this issue immediately. I'm very disappointed how you all handle situations like these and as a member of RBFCU and USAA we would never be treated like this. Also, very disappointed how you all have the whole acct # on the statements in which the Person that created this identify theft figured it out. Thank you
Kathy Meza for Emma Krist [protected] Acct # 735880 6 ending numbers

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1:02 pm EST

Bank of America Customer service

I've recently opened a business checking account. So far I'm not impressed with ability to contact customer service. Took 3 months to set up my debit card. After my initial sign up I called my enroller to inform that I never received my starter pack. He never called back. I finally receive a replacement card but no pin after a few weeks. Now I find out that I need to schedule an appointment for everything. I needed a simple notary service and had to schedule for 2hrs later. I'm driving a long distance and between work hours. It is very inconvenient and time consuming to have to wait around town for something that only takes 5 min and is time sensitive. I went down the road and found a share branch of my personal credit union and was in and out and on my way to the post office in under 10min.

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3:06 pm EST

Bank of America fraud division of so called "security"

Weekend of Feb 29.
I was upset with security fraud group at Wells Fargo so I switched to Bank of America. Friday FebThe FIRST time I used my debit card it's use was frozen without telling me. Actually an email asked if I had authorized the purchase so I answered yes. It said oh well then it's ok to try again. Go back, stand in line, wait again, try again, and it declines my purchase again!
I call customer service, wait on hold for 45 minutes with a 10 minute estimate! Finally transferred to Fraud group after another 20 minute hold. The guy says let him look into something and puts me on hold. After another 20 minutes, the call is disconnected!
Try again. on hold and never answers.
Try again, finally get to Fraud she answers, introduces herself and claims she couldn't hear me although Im screaming into the phone and hangs up on me.

Done with this [censored]ty bank. What is the next bank I try? I think my mattress.

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12:03 pm EST

Bank of America Late Fee

At the end of every month I pay my card in full. My payment due in Feb. was submitted on the end of Jan., the transfer did not occur until 2/25, four days after the due date, how convenient. I called to voice my concern on 2/28. the associate I spoke to was rude and continued to talk over me, I have been on hold waiting to speak to yet someone else.

I guess the interest charged is not profit, you need to extract more monies with late fee charges.

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12:29 am EST
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Bank of America personal account/holds/checks

Recieved my tax refund check, today went into Burien branch to cash.
The tellers already seemed irritated about dealing with tax checks, by the comments that were being made ("OH GOD, ANOTHER ONE?!...UGGGGGH").
After recieving all of my info the teller procceded to verify the check through some phone system.
After it was verified she proceeded to inform me that there would be a hold placed on the check.
Asked to speak with branch manager and he explained that because the Bank that the check was written on was out of state they would not recieve the funds right away and for that reason the hold would be placed. What sense does that make being the check was verified and a TAX REFUND CHECK FROM LIBERTY TAX SERVICES?
I asked for the check back to cash it else where. Was unable to cash it ANY WHERE else, as the teller WOTE ALL OVER THE FRONT OF THE CHECK IN HUGE WRITTING (the verification #).
Proceeded to go back to the bank AGAIN where the manager reasurred me that if I was to go back to MoneyTree he would verify or assist over the phone, helping to explain the situation.
Proceeded to do that and the number he gave me was WRONG!

Not only was this A HUGE INCONVIENICE with my money, Ive been HUMILITED!

I am IRRATE!
And now am forced to wait another week to have my check reissued, not on my on terms, but forced by the mistakes made from BANK OF AMERICA and the unprofesionalisim of you employees!

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1:56 pm EST

Bank of America service

Every time I go to the bank this branch only has 1 teller to help you. I have gone when the doors open and shortly there after. There is always a line of people to serve. There are people whom are walking around coming out from the back of the tellers area. This is not the only Bank of America whom is not serving their customers in a timely manner.

I had to wait over 30 minutes to get service. This long lines and waiting would be prevented if the bank would use the other three teller cages which are always empty. Please hire more personnel or have all the employees whom seem to not care about the lines buck up and start helping the customers.

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7:45 pm EST

Bank of America merchant services

In November 2019 I purchase my practice and got a loan from Bank of America, based on my loan agent's recommendation I acquired merchant services from same bank, on introducing their services to us the bank rep Daniel O'Flaherty on recorded line on conference call with my wife (Dr. Ely Hasany) informed us that their merchant device to be used for the transactions would be a refurbished machine by brand name of Clover with onetime fee of $195.00. Which we agreed to pay. Later he sent us an electronic contract (170 pages) to be signed, due to trust we put in the reps word we purchased the machine. In January I received my first statement and I was charged $256.33 and also fees were way higher than original coated, I contacted Mr. Flaherty to complain but he never replied. I found another rep, Jessy Bishop, she said she will review the case. After a while I got an email from Ms. Bishop that she acknowledged that we were misguided and changed our rates from 0.42% to 0.31% but did not answer my question regarding the machine. In February I got another statement billing me again for $256.33. I reached out to Ms. Bishop she sent an email to me that based on contract I have agreed to pay 3 instalments of $256.33, I tried to protest it but she never returned mu emails or phone calls after a week I got tiered and called their department again another rep, Jill, answered and I explained everything she said she will look into it. After couple of hours she called and said that there is nothing she can do despite a recording of our conversation and my wife being witness on the conversation we cannot even return the machine and cut our losses.
Here are the facts:
1. I was misguided by a rep and bank does not acknowledge it
2. Several of their competitors offer you the same even cheaper services with a free machine you just have to contract them.
3. The exact same machine (new not refurbished) is sold on Amazon for around $280.
I know I signed a contract but while you are in the middle of opening a new business you have to trust a rep from a known bank not to deceive you like this, if I knew if I had to pay almost $1000.00 for something that I could get it for free, I would have never purchased this machine. Also now that I know they have cheated me I requested to return the machine and cut my losses but bank advised that regardless what I was told I have to return the machine.
Therefore I am filling a grievance against Bank of America Merchant Services department for A) false advertisement and information B) bait and switch technique C) price gauging.

Sincerely
Dr. Nima Aleagha

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3:24 pm EST
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Bank of America unauthorized credit card charges

Carol L Smith
867 11th Ave
Fox Island, WA 98333
[protected]
[protected]@hotmail.com

Bank of America
PO Box 982237
El Paso, TX 79998-2234

Claim Number 8369
Credit Card Number Ending 8223

February 10, 2020

I am writing to document the sequence of events leading to the current disputed or fraud charges in the amount of $323.65 with Bank of America.

8/09/2019 - Notified by Bank of America that my card might have been part of a compromise. Credit
card ending in 8223 was closed and a new card issued ending in 5595.

8/21/2019 - I noticed my card had been charged $323.65. I called Bank of America and charge was
removed.

8/23/2019 - Box containing merchandise was delivered to my address. I sent an email to NEMO
and told them I did not order merchandise and if they would pay shipping I would
return the merchandise.

9/30/2019 - Nemo received merchandise. This can be verified by speaking to Charles at Customer
Service on 800-997-9301. He stated the name on the bank card was Patricia Haley in Chico,
CA. and the credit card ended with 1633. My card ended with 8223.

If Bank of America is disallowing this claim based on the vendor telling you I had the merchandise then I am asking you to get in touch with Charles at NEMO again because he will verify they had the merchandise returned from me. I have a FED EX shipping ticket which will prove the merchandise was returned to NEMO in Dover, NH on 9/30/2019 at 11:26 AM. I also have an email from NEMO to me
confirming they had the merchandise.

In addition, I am attaching all pertinent letters from Bank of America. It appears they plan to do nothing because they are not willing to make a second call to NEMO which would confirm they had received the returned merchandise.

Thank you,
Carol L. Smith

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9:41 pm EST

Bank of America checking account funds have disappeared

I am a retiree residing abroad and have just been robbed by Bank of America. I've been a BOA customer for the past 35 years and have never over drafted my account balance nor encountered a late or missed credit card payment.
Two years ago I decided to open an account with another institution and have since encountered problems with BOA. During this past month I attempted an e-deposit from my BOA checking account to my account with the other institution only to have it rejected. The reason given was my BOA account was locked. BOA does not have a two-way messaging service and with no BOA branches locally, I must rely upon written or telecommunications.
When calling I was informed they could not discuss the problem with me but must talk instead with my wife who is the Secondary Account Holder. I explained she was temporarily unavailable and was given a reference and telephone number for her to call. Upon making contact she was informed they couldn't help and for her to call BOA Customer Service. I decided it best that I close the account and have written a letter dated January 29, 2020, requesting they do so. Mail at this location is once weekly and will be included in this week's mail pouch.
My account balance as of January 27, 2020, is substantial however this morning, February 4, 2020, I received a banking alert email that my account had dropped below $25.00. When checking my account I found it is no longer listed although my BAO credit card accounts are.
Where did my money go? Have I been robbed?

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7:57 am EST
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Bank of America mortgage lending

I recently called and spoke with Patrick Sheridan regarding rates for a refinance loan. I have been a customer with BOA for 17 years and wanted to place my mortgage there also. I told Patrick I was checking with one other lender and he seemed fine. During our conversation, he was rather condescending and would get upset when I asked a question. When I decided to go with the other lender, I got a pretty snarky email from Patrick saying: "Thanks for wasting my time". This just solidified why I went with another lender. Just thought you should know this as I really did want to place my loan with BOA.

Sheridan Patrick A
Tue, Jan 28, 11:49 AM (19 hours ago)
Hi Mrs. Buffington, Just following up to see if you want to proceed. The bank gives me a limited amount of time to get your documents collected and in the file

Nancy Buffington
Tue, Jan 28, 12:11 PM (19 hours ago)
Hi Patrick, I sent you a text earlier this morning. I have decided to go with another lender. Thank you for your time.Nancy Buffington

Sheridan, Patrick A
Tue, Jan 28, 1:06 PM (18 hours ago)
I am not able to receive texts on my work cell phone. Thank you for wasting my time

Nancy Buffington
7:37 AM (1 minute ago)
to Patrick
Patrick,
Your snarky comment in you last email just solidified why I went with another lender.
When we previously spoke (and see my previously email, ) I told you I was checking with another lender. During our conversation you also were pretty condescending, and when the other lender matched your rate, there was no question, who I would use.
Having been a customer with BOA for 17 years, it was my intention to place my loan with BOA. However, "apples to apples", the deciding factor was being treated with respect and not being talked down to. You may want to think about that for your future business.
Nancy Buffington
Reply
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5:55 pm EST

Bank of America checking account

BOA closed my account and gave only 21 days to act. I got the letter which had Jan 21, 2020 on it so 6 days have passed. They won't say why. They should give more time to act. At least 90 days.
The decision is final and cannot be negotiated!
People should worry that this could happen to them with very little notice and only if you are lucky to realize it on time. No online alerts at all.
My account was opened 30 years ago with Fleet which is now BOA.
Too bad for them, I just setup my paycheck to auto deposit with them. I will tell all my kids to close their accounts too.

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12:54 am EST

Bank of America the stolen property

November 2018 Bank of America repossessed my car they hire a company to do it after I went and got my car back from the repossession company I noticed there was some stuff missing out of my car I called Bank of America in file a complaint he's being a year and they always give me the runaround please give me a number that I need to call to file a claim supposed to I did it in the beginning and I did it through the whole year and that person never calls back u.s. can reach me on my email [protected]@gmail.com

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10:05 pm EST

Bank of America being charged each month of 166 dollars for a mortgage

I am having $166 a month taken out of my bank account to bank of america for a mortgage that I don't have nor did I agree to any of this... Bank of america gave our mortgage to progressive... And our mortgage was transferred to progressive and we were done with bank of america in 2008 and since then I have filed bankruptcy on my home... I didn't know until now that I am being charged again for a loan I don't have... I want my money back that you have taken out of my bank account... Thank you and you can call me at [protected].

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4:07 am EST
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Bank of America credit card

In November of 2019, I received notification that one of my two credit cards with Bank of America would be closed within a few weeks due to inactivity and so I got on the phone and was advised to charge the card for a small purchase to prevent the closure. I've been a BOA card holder since early 2000, 's. I followed the advice given to me and made a few small purchases online for black Friday. On January 16th I tried using my card online for a purchase and it declined. I called BOA and was told that my account was closed because it was "delinquent". I've never had a missed payment, always paid more than my minimum payment, never given them any reason to refer to me or my account activity in a derogatory manner. Three calls later, I was offered no help and declined the opportunity to speak with a manager or supervisor.

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10:23 am EST
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Bank of America unauthorized charges

Edd bank of america card services is the worst. On november 6 2019 an unauthorized charge went into my account charge was 309.00
Called bank of america's claims department and they told me it takes 10 days to get the funds back. Waited exactly 10 day's funds were back..
In january mind u 2 months later I get a letter that they will be taking the money out of my account because I felt with the merchant in the past. I called them back up advised them again I did not authorize these charges at all they said send in proof that you used another account with them I faxed what they wanted and they removed 309 and i'm still waiting for my money to get put back everything was faxed. On the website it stated any unauthorized charges will go back into account not true this card serices from edd is fraud..
Also they won't let you dispute anything after 120 days so if you are like me and don't look at your statements right away you are just goin to have to let an error be..

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10:09 am EST

Bank of America overbilling and fee

Boa agent on the telephone admitted fault of double charging me the credit card payment (failure of website to cancel the 2nd scheduled payment), but charges have yet to be reversed, and fees have been added when I disputed the double billing by my primary bank. The agent (with a very heavy india speech accent) then requested the spelling of my full name, billing address, full ssn, and telephone number (all of which should be on file) in order to refund the second billing. Knowing private personal info will never be asked over the non-secure telephone, I hung up. I contested the billing with my primary bank, which boa added another fee for a returned payment. I have filed complaints with the texas dept of banking, the us federal trade commission, the us treasury dept office of consumer complaints, and the us justice dept consumer financial protection bureau. Boa refused to talk to me, so maybe they can explain themselves with the govt.

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9:21 am EST

Bank of America loan modification fraud

Bank Of America did a loan modification and mis handled all the funds. I went to refinance after 10 years and was just told I own today the same amount I bought my home for. I requested a copy of everything, and they have mismanaged the money I paid to them monthly of my mortgage. I Can not even refinance, till I can get an attorney to fix this. I do not have the funds and I'm almost 80 yrs.
I need help.. [protected]@gmail.com

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3:29 pm EST

Bank of America safe deposit box

On Monday 01/05/2020 I went in to close my safe deposit box. I was told I did not have one by Robert Sommer the Relationship Manager. The Loan Officer came in the office and agreed, no box. Gordon the Manager came in and he knows I have a Box. I was told I had not been in recently since you changed to a computer sign in. Wrong. I knew I had signed on paper. This was at Noon. I left asking that they call me back when they figure it out. No call. I was worried so I went back to Robert Sommer at 4:30. They had found my paper sign in in 2016. The box is listed as available on a computer printout. No one at this branch can authorize me entering my Box. Apparently some one in upper management must authorize and they are all at a convention. It is now Thursday and I want to close my box, checking and savings accounts and cancel my credit card and BE DONE WITH BOA FOREVER!

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Update by Barbara Swain
Jan 09, 2020 3:30 pm EST

I want answers

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9:36 am EST

Bank of America checking account

I opened a checking account after receiving a $500 bonus offer from BoA. I funded the account and transferred my directed deposit there. Then 4 days after the account was opened, they closed it and now my paycheck is missing. Customer service on the phone are extremely rude and completely unhelpful. The branch staff are no better. What should I do?!

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4:34 pm EST

Bank of America checking / savings and credit card

I'm furious BOA closed my account. I was a preferred member. My account because low temporarily because I was supporting a family member. I was going to get my money back. I told the bam. They sent me an email about my balance on 12/13. They closed my account on 12/23. I've been a client for 14 years. Now. I have to fins another bank. And get my ChexSystem report. This is happened to other people too. I requested to get cash. I don't want a cashier check. I have rent and bills to pay. Horrible bank. They don't ask questions. They just closed my account.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Contact Bank of America customer service

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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