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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America reviews & complaints 1584

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Newest Bank of America reviews & complaints

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2:12 pm EDT
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Bank of America EDD Card

This company is literally making it hard for americans to live thruogh this pandemic.
Not only are the phone lines impossible to get though, taking forever to talk to someone, but you guys are actively showing no sypmathy.
I was able to do a one time transfer onto my chime card a few weeks ago so I could pay rent, because you guys don't support venmo.
Once I had enough funds in my account, I tried transferring again since it was time for rent again. But to my displeasure, the option to transfer has been completely taken down from my account.
I don't understand how this is helping anyone at all. It's almost like you guys don't care for the livelihood of the american public, most of which are struggling making ends meet since most of them are currently unemployed. This is ridiculous. I ask for the immediate recovery of the transfer option because it is a necessity at this point.
Please, be on the side of the people you guys are "trying" to help.

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10:20 pm EDT
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Bank of America Checking account

Bank of America closed our checking account because we are recieving unemployment from a different state even though we worked in the state for over a year and the business is now closed. Told them I could submit proof and evidence that I worked there and unemployment funds were legitimate and they won't do anything and still hold of funds claiming it was "unauthorized transaction" even though the funds match my name and my info. I am not sure what to do.

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11:45 am EDT

Bank of America Risk closure

I called the [protected] number to risk closure for bank of America and I was told I had a closed savings account. I was in a process to trying to get the closure removed but they told me once it's confirmed. It permanent and they told me that bank of America has a right to closed any account without telling the customer at any given time Im going to be banking with synovus bank and they told me it's very rare why a bank would tell me that because every bank has to notify a customer about any closed account and what the better reason is to why and better explanation of what can be done in order to move forward. This bank needs to change it's banking rules and regulations and customers service. there too Stringent on customers and if they keep this up there going to have no customers and go out of business soon, if this keeps up. I'm going to be going with Wells Fargo too not yet but soon. Wells Fargo may be going through struggle with scandals but they have a much better customer service rating. They have 4 out of 5 stars and everywhere BofA have 1 to none this needs to change and I hope the CEO of whoever is over this take takes accountability for it.

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Des Norsworthy
, US
Feb 16, 2023 10:08 pm EST

I deposited a check and they closed my account I want my money back and my account reopned

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10:19 am EDT

Bank of America ATM deposit

On may 14th I made a cash deposit of 2895 dollars in ATM icad7753 located outside tierrasanta branch in san diego 92124. The machine kept the deposit and printed a receipt stating "request could not be processed at this time". It has been 2 weeks. I have made numerous phone calls since then and have no response of ant kind nor has my account been credited.
Thank you.

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8:19 pm EDT
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Bank of America Banking during covid19

For the past two weeks I have been calling [protected] and getting various associates on the phone. I have talked with Texas, Nevada, California, South Carolina, West Virginia, Alabama, Arkansas, and one more time to Nevada. A check in the amount of $13085.50 was deposited at an ATM, because the banks in my area have no staffing due to COVID19 quarantine. The partial credit available was $2500 from the check. I went out and bought a lawn mower, as we were waiting for this check to post balance in the account with sufficient funds to make the purchase. After making the purchase BofA removed the funds from the account, and started charging NSF and overdraft fees to my account that was at a balance of -$2012.36 overdrawn. I called the 1st of many states and was informed that:

The check was being returned

A copy of the check was being sent back

The copy of the letter in my online account could be taken to BofA in another state, and they would redeposit the funds.

The check was lost

The check was destroyed

It was in the mail

It should be in my PO BOX

...and finally... after 13 days I am told it was not mailed at all, and that I should now contact the State of Ct to have them reissue the check.

I received no alert on my phone, no phone call or text, and was not afforded the opportunity to have the proper papers overnighted to me. I am on a disability, and have been offered nothing but grief, and stress from BofA along with a stream of misinformation from various phone operators in a multitude of states giving me the runaround. Now after one person tells me the check has been destroyed I am told by her manager that it will be mailed out. When I ask how they can mail it when it has been destroyed I am told that in 7 - 10 business days I will receive a "certified" copy of the check (hmmm... the check that was destroyed?). This is the service I receive after 19 years of being a customer at this bank. To whom should I turn? I have lodged the complaint in hopes that it can be resolved. How do you lose a $13, 86.50 check after taking the funds from an account? I am now going to seek the advice of an attorney, along with filing a claim with the Banking Commission in Ct. I have nothing but time now, as I can't buy groceries, gas, or a cup of coffee because the bank has tied up these funds and has at this point charged me $105.00 in fees along with a $12.00 service fee to do this! I was told the fees will continue unless the account balance is resolved, but BofA has ensured that the fees will go on because they will not return this check! My next venture will be to inform the media, and perhaps be able to tell my story on TV. I am sure that BofA will be proud to have a disabled teacher tell the story of how they gave me a kick in the teeth. and refused to help me in this most dire time of need.

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10:08 pm EDT
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Bank of America A 12 day hold placed on a 500.00 check. At a time when customers need all the help they can get.

My Bank of America branch in Arcadia, CA closed early. I had gone there to deposit a 500.00 check from my father. This check was drawn on Citizen's Business Bank which was right down the street. Unfortunately they were closed as well. 4:00pm on a Thursday. So, I deposited the check at the ATM. I saw right away a hold was placed on it. For a 500.00 check. They didn't even release 100.00 when I think they legally have to release some of a check when a hold is placed. I later found a 12 day hold was placed on my check. I called customer service and asked if I brought in a copy of the cancelled check, would they remove the hold. Twice I called to ask this. The first time, I was spoken to very rudely by a young woman. She said there was zero chance I could get my funds before 12 days because it was a new account. Sorry. The second time I called and talked to a young man named Ronnie, he was a bit more civil but said the same. I even tried to reason with them about the quarantine situation and things are dire, we need cash, to no avail. This is amazing.

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9:25 am EDT
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Bank of America Fees

During this pandemic and a loss of work the bank of America's will not help consumers they slap in fees And don't care what is happening they should at least look where the customer is calling from to see how bad the area is
I am in the Tri state the hardest hit area
I am a customer for over 30 years
I believe the government said to help customers
If I do not receive help I will see who I can reach out to in the government
Please help
My email address is
[protected]@aol.com

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7:26 pm EDT
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Bank of America Checking account

To make long story short. Bank of America has a few discriminator at resolving a claim. They don't issue my temporary credit while during processing my claim. In my claim# [protected], was reconsidered, but never credited $1, 102.95 to my bank account after escalated, because they didn't issue my temporary credit at first so then they denied my claim on April 29, 2020. My bank account# ending in 9199. Please have them return my claim to my bank account. Thank you.

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1:37 pm EDT

Bank of America Scam calls

I received a scam call today 1-876-494-7706 saying that I won 3.5 million from Publish Clearing House along with a Mercedes Benz. They gave me a number to call Bank of America at 863 2690 123 option 1 to confirm that the money was available. His name given as George Betimore Badge # 407 9902.

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8:34 pm EDT

Bank of America Edd debit card

It has been a nightmare from day one. First off it took 2 weeks to get a card and then after that I went in to try to withdraw money but couldn't because my ID was expired but the DMV is closed and I had a confirmation number from online but that wasn't enough for them so I can get money out buy the car that I needed so after that they have a $1, 000 limit per day for withdrawals and transactions so I went online to try to set up a transfer account and they blocked my card and the first call the customer service was two hours I finally hung up because I thought something was wrong and I've called back and they said that's normal. 2 hours of wait time together fraud protection line. Unbelievable. I would rather die than ever use this bank again

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4:42 pm EDT

Bank of America Checking account

Today I spoke with a supervisor from your company who basically told me there is nothing she can do for me and I should just go to a local financial center although I told her 3 times they are closed locally. She was very nasty and rude and had only been on the phone 5 minutes before she just decided she could not help me. She did not even try to help me in the least bit.in my opinion once she realized I was a black woman she just decided she could not help me. I believe she is racist. And had I been white she would've actually went through my account with me to help me. But she decided I was wrong and she was right. If this is the way your institution os being ran then not only will I leave your banking system but I will encourage all of my family and friends co-workers also to leave. I will make sure they understand that bank of america cares nothing for their customers and even have racist white women working for them that don't even think we deserve the time to have our dispute handled. I would've never thought I would go thru this with your bank but now that I see my money can just be taken and there is not a darn thing I can do about it I will leave for good.

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5:56 pm EDT
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Bank of America Auto loan

I've been of Bank of America Customer since 1988. I purchased a new car and applied on line for a loan. I have good credit with a credit score of 822. I got an approval B4590957 on 3/24 and understood it was good for 30 days. I got a call and an email from Daniel Richards (Retail Loan Officer) who was very nice and told me to contact him if I needed any assistance.

I signed the documents with my dealer, Mission Viejo Volvo who submitted the documents the following day. I never heard anything else. Today my dealer contacted me and told me that the bank would not fund as they did not receive a clear copy of the contract and now weeks later it has expired and they will not honor it.

My dealer called Me this afternoon, he had contacted Mr. Richards whos voice mail said he was out indefinitely. I had not been contacted at all by the bank. I called the 800 number for auto loans and spoke with Antonio.
He confirmed that the bank did not receive a clear copy of the contract and now the application is expired. He acknowledge there had been no contact to either the dealership or me until today

I asked if they would please honor the contract as it was signed well withing the application period. He said no, it is not possible. I asked if I could speak with a supervisor and he said someone would call me with in 2-3 business days. I am very disappointed and now have taken my business elsewhere and I am considering closing all my accounts with BofA if this is the type of customer care and attitude especially given the difficult circumstances of today.

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5:51 pm EDT

Bank of America Treated wrongly

I was told online that I had to make an appointment with my bank (Bank of America) to have a paper notarized and that only one bank was available in my area because all of the other banks were closed. The whole process was very difficult including the bank visit.
When I got to the bank I was asked what I needed I said that I need a notary. She looked at the paper and said that I needed to supply two witnesses that the bank did not have two witnesses. I told her that the place that I am getting the notary for said that the bank would provide the witnesses for me and the bank had always provided witnesses for me in the past. She said that they, the bank, was providing business for all of the closed banks in the area and that they were very busy and that she couldn't ask any of the workers to witness the paper for me because they are busy with customers. She used a very loud and rude voice. I had to beg and beg for her to ask two workers to sign as witnesses and she finally did. I have been a customer with this bank for about 44 years. This is the first bank that I opened a checking account with. I should not have been treated this way. This bank also keeps taking away more and more services from its customers and charging more and more for services.

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D. Dodge Silver
, US
May 05, 2020 2:55 pm EDT

You should have told her that getting a cashier's check for the remaining balance on your account only takes one employee, and she can either notarize your document or close your account. You don't have to take mouth off of service sector employees.

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11:44 am EDT
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Bank of America credit card

Bank of america has taken 50000$ of my money erroneously for over 3 weeks and now you are charging me late fees for money that isnt owed. I have been a good customer since the early 1990s with an credit rating of 830. I will cancel all banking with boa if this isnt resolved within 72 hrs. [protected]. David Barlow.
[protected]@ yahoo.com
If this doesnt get resolved within the time frame I will have my lawyer proceed.

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12:07 pm EDT
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Bank of America edd debit card

Wrong name on my debit card.
I could not use the card because the names do not match.
EDD used my middle name, not my full name.
Who is responsible for the error, EDD or Bank of America?
Hold times on the phone are impossible, web sites need to be updated because they are overwhelmed.
The latest hold time was 2 1/2 hours then a disconnected.
Websites keep crashing, asking fo the same information over and over, then telling you the information is incorrect. I had to get a code five times the last call but never got the issue resolved becauuse you can't talk to anyone and the site is constantly send you around in a circle.
Resolution: send me a new card with my correct name, the name that I filled all paperwork out with, not Cathy Robinson, but Mary C. Robinson

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1:03 pm EDT

Bank of America PPP program

After 18 years in business relation with BOFA, you totally let me down with the PPP program. I do not have a C/C with my business account. (Do have one with personal account)
Your picking and choosing who qualified is outrageous. Will have to cut this relation and find a new bank.

Jacques Godel
CampMeds, Inc
[protected]

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8:33 am EDT
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Bank of America They refuse to return my mother's money to her

Beware of Bank Of America

They will steal your money. They have no "customer service" since they do not care about their clients.

My mother is 96 years old. My mother had $120, 000 invested with MBNA in CD's. They merged with Bank of America. I went to a local branch where they refused to provide me with any information, and told me I should "forget about it!" I tried calling the bank's main office, but could not speak with a live person. I called the branch back and requested a corporate number. The assistant manager refused me my request and said the manager would call me the following week. Of course I never heard from either one of them again.

My documents indicate these investments. My mother and I are entitled to all monies due us including of course any interest.

They are a pitiful excuse of a bank, and after reading my reviews, I hope that others will not have to suffer similar consequences.

Tony Raymond
973 Circle Drive
Baltimore, MD 21227
[protected]
[protected]@hotmail.com

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3:52 pm EDT
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Bank of America They said they don't have my account in there.

I closed my account with Bank of America last week and got 21 cents back after closed it then i opened another bank. I told my work to not direct deposit with Bank of America but it was too late so I called bank of america told them i closed it they should send it back to my work then they said they took $400 for negative. left me $300 . They were wrong. so I went to bank and they told me they don't have my information on their system anymore and refused to give my money back. I had to call my work payroll to have them call the Bank of America. I have bills to pay today and I'm not happy with the Bank of America. Thats why i closed with them because my bills were always late they didn't pay them right away. I'm so sick of the Bank of America.

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BabyK Democrat
, US
Apr 03, 2020 10:49 am EDT

I agree. I have been on hold for 15 minutes waiting for a supervisor to complain to.
I HATE BANK OF AMERICA !

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9:49 am EDT
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Bank of America BOA lied to me

I am a older person who was diagnosed with invasive breast cancer in 2013. I had so many medical bills even with insurance. Called BOA to see if they could modify my RATE. It took 1.5 years, over 100 phone calls and to make matters worse, they put me into foreclosure. I have NEVER been even one day late on my mortgage and was not at that time. It was a nightmare. Finally, they told me the rate had been modified and they were sending me the papers. I checked the rate and all looked good. Little did I know they had extended my term from 30 to 40 years! I have tried repeatedly to get a copy of those many phone calls as this was NEVER, EVER discussed in our conversations. Not even mentioned. They did confirm the new rate in my final phone call but no mention of changing the term. What a slick move on the part of BOA. I have been with them for 35 years and this is how they treat loyalty.

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10:15 pm EDT
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Bank of America They closed my account without any reasons

They closed my account with out any reasons didn't tell me why they closed my account I been with Bank of America for a long time . Am piss off they closed my account . I don't like how they try tell me they don't have no reason why they closed it it's pissing me off . Now I got go with a new bank account .

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

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