Bank of America

During this pandemic and a loss of work the bank of America's will not help consumers they slap in fees And don't care what is happening they should at least look where the customer is calling from to see how bad the area is
I am in the Tri state the hardest hit area
I am a customer for over 30 years
I believe the government said to help customers
If I do not receive help I will see who I can reach out to in the government
Please help
My email address is
[protected]@aol.com

To make long story short. Bank of America has a few discriminator at resolving a claim. They don't issue my temporary credit while during processing my claim. In my claim# [protected], was reconsidered, but never credited $1, 102.95 to my bank account after escalated, because they didn't issue my temporary credit at first so then they denied my claim on April 29, 2020. My bank account# ending in 9199. Please have them return my claim to my bank account. Thank you.

I received a scam call today 1-876-494-7706 saying that I won 3.5 million from Publish Clearing House along with a Mercedes Benz. They gave me a number to call Bank of America at 863 2690 123 option 1 to confirm that the money was available. His name given as George Betimore Badge # 407 9902.

It has been a nightmare from day one. First off it took 2 weeks to get a card and then after that I went in to try to withdraw money but couldn't because my ID was expired but the DMV is closed and I had a confirmation number from online but that wasn't enough for them so I can get money out buy the car that I needed so after that they have a $1, 000 limit per day for withdrawals and transactions so I went online to try to set up a transfer account and they blocked my card and the first call the customer service was two hours I finally hung up because I thought something was wrong and I've called back and they said that's normal. 2 hours of wait time together fraud protection line. Unbelievable. I would rather die than ever use this bank again

Today I spoke with a supervisor from your company who basically told me there is nothing she can do for me and I should just go to a local financial center although I told her 3 times they are closed locally. She was very nasty and rude and had only been on the phone 5 minutes before she just decided she could not help me. She did not even try to help me in the least bit.in my opinion once she realized I was a black woman she just decided she could not help me. I believe she is racist. And had I been white she would've actually went through my account with me to help me. But she decided I was wrong and she was right. If this is the way your institution os being ran then not only will I leave your banking system but I will encourage all of my family and friends co-workers also to leave. I will make sure they understand that bank of america cares nothing for their customers and even have racist white women working for them that don't even think we deserve the time to have our dispute handled. I would've never thought I would go thru this with your bank but now that I see my money can just be taken and there is not a darn thing I can do about it I will leave for good.

I've been of Bank of America Customer since 1988. I purchased a new car and applied on line for a loan. I have good credit with a credit score of 822. I got an approval B4590957 on 3/24 and understood it was good for 30 days. I got a call and an email from Daniel Richards (Retail Loan Officer) who was very nice and told me to contact him if I needed any assistance.

I signed the documents with my dealer, Mission Viejo Volvo who submitted the documents the following day. I never heard anything else. Today my dealer contacted me and told me that the bank would not fund as they did not receive a clear copy of the contract and now weeks later it has expired and they will not honor it.

My dealer called Me this afternoon, he had contacted Mr. Richards whos voice mail said he was out indefinitely. I had not been contacted at all by the bank. I called the 800 number for auto loans and spoke with Antonio.
He confirmed that the bank did not receive a clear copy of the contract and now the application is expired. He acknowledge there had been no contact to either the dealership or me until today

I asked if they would please honor the contract as it was signed well withing the application period. He said no, it is not possible. I asked if I could speak with a supervisor and he said someone would call me with in 2-3 business days. I am very disappointed and now have taken my business elsewhere and I am considering closing all my accounts with BofA if this is the type of customer care and attitude especially given the difficult circumstances of today.

Wrong name on my debit card.
I could not use the card because the names do not match.
EDD used my middle name, not my full name.
Who is responsible for the error, EDD or Bank of America?
Hold times on the phone are impossible, web sites need to be updated because they are overwhelmed.
The latest hold time was 2 1/2 hours then a disconnected.
Websites keep crashing, asking fo the same information over and over, then telling you the information is incorrect. I had to get a code five times the last call but never got the issue resolved becauuse you can't talk to anyone and the site is constantly send you around in a circle.
Resolution: send me a new card with my correct name, the name that I filled all paperwork out with, not Cathy Robinson, but Mary C. Robinson

After 18 years in business relation with BOFA, you totally let me down with the PPP program. I do not have a C/C with my business account. (Do have one with personal account)
Your picking and choosing who qualified is outrageous. Will have to cut this relation and find a new bank.

Jacques Godel
CampMeds, Inc
[protected]

Beware of Bank Of America

They will steal your money. They have no "customer service" since they do not care about their clients.

My mother is 96 years old. My mother had $120, 000 invested with MBNA in CD's. They merged with Bank of America. I went to a local branch where they refused to provide me with any information, and told me I should "forget about it!" I tried calling the bank's main office, but could not speak with a live person. I called the branch back and requested a corporate number. The assistant manager refused me my request and said the manager would call me the following week. Of course I never heard from either one of them again.

My documents indicate these investments. My mother and I are entitled to all monies due us including of course any interest.

They are a pitiful excuse of a bank, and after reading my reviews, I hope that others will not have to suffer similar consequences.

Tony Raymond
973 Circle Drive
Baltimore, MD 21227
[protected]
[protected]@hotmail.com

I am a older person who was diagnosed with invasive breast cancer in 2013. I had so many medical bills even with insurance. Called BOA to see if they could modify my RATE. It took 1.5 years, over 100 phone calls and to make matters worse, they put me into foreclosure. I have NEVER been even one day late on my mortgage and was not at that time. It was a nightmare. Finally, they told me the rate had been modified and they were sending me the papers. I checked the rate and all looked good. Little did I know they had extended my term from 30 to 40 years! I have tried repeatedly to get a copy of those many phone calls as this was NEVER, EVER discussed in our conversations. Not even mentioned. They did confirm the new rate in my final phone call but no mention of changing the term. What a slick move on the part of BOA. I have been with them for 35 years and this is how they treat loyalty.

They closed my account with out any reasons didn't tell me why they closed my account I been with Bank of America for a long time . Am piss off they closed my account . I don't like how they try tell me they don't have no reason why they closed it it's pissing me off . Now I got go with a new bank account .

On 3/5 a person claiming they were Emma Krist submitted a check for the amount of 1400.00. Teller and manager verified it and gave the person 1000.00 and dep 400.00. Later the same person came back and withdrew 800.00 from account leaving a balance of 200.00. My mother is on a fixed income of 1200.00 a month and 77 years old have to pay bills still. Your fraud dept indicated it would take 30-90 days for the system to work the process. Supervisor Taylor Horan and her staff were not customer service driven and indicated there was no provisional credit they could credit. This is unacceptable as the branch at 1604/Bandera is at fault and someone should of issued a credit immediately like credit cards and other renown institutions. I'm very dissatisfied at this point with the level of people you have in charge and would like to speak to a higher person in charge that will rectify this issue immediately. I'm very disappointed how you all handle situations like these and as a member of RBFCU and USAA we would never be treated like this. Also, very disappointed how you all have the whole acct # on the statements in which the Person that created this identify theft figured it out. Thank you
Kathy Meza for Emma Krist [protected] Acct # 735880 6 ending numbers

I've recently opened a business checking account. So far I'm not impressed with ability to contact customer service. Took 3 months to set up my debit card. After my initial sign up I called my enroller to inform that I never received my starter pack. He never called back. I finally receive a replacement card but no pin after a few weeks. Now I find out that I need to schedule an appointment for everything. I needed a simple notary service and had to schedule for 2hrs later. I'm driving a long distance and between work hours. It is very inconvenient and time consuming to have to wait around town for something that only takes 5 min and is time sensitive. I went down the road and found a share branch of my personal credit union and was in and out and on my way to the post office in under 10min.

Weekend of Feb 29.
I was upset with security fraud group at Wells Fargo so I switched to Bank of America. Friday FebThe FIRST time I used my debit card it's use was frozen without telling me. Actually an email asked if I had authorized the purchase so I answered yes. It said oh well then it's ok to try again. Go back, stand in line, wait again, try again, and it declines my purchase again!
I call customer service, wait on hold for 45 minutes with a 10 minute estimate! Finally transferred to Fraud group after another 20 minute hold. The guy says let him look into something and puts me on hold. After another 20 minutes, the call is disconnected!
Try again. on hold and never answers.
Try again, finally get to Fraud she answers, introduces herself and claims she couldn't hear me although Im screaming into the phone and hangs up on me.

Done with this [censored]ty bank. What is the next bank I try? I think my mattress.

At the end of every month I pay my card in full. My payment due in Feb. was submitted on the end of Jan., the transfer did not occur until 2/25, four days after the due date, how convenient. I called to voice my concern on 2/28. the associate I spoke to was rude and continued to talk over me, I have been on hold waiting to speak to yet someone else.

I guess the interest charged is not profit, you need to extract more monies with late fee charges.