The complaint has been investigated and
resolved to the customer's satisfactionResolved Banfield Pet Hospital — this is totally unacceptable
resolved to the customer's satisfaction
My Mother brought my cat to the vet for a check -up and because he was acting peculiar and had pulled back paw nail and it did bleed. She was refused and turned away when the receptionist said she needed my authorization signature and refused to fait to my job. The main office told me she was wrong, but she insisted they told her not to fax me the authorization. This is why the Staten Island Banfield CLOSED UP before. Shame on them and this will definitely get reported. This is totally unacceptable especially since there also was a problem and possible could be a serious one.