Banfield Pet Hospital review: Insurance and confidentiality

In August 2022 we had our two dogs and a local kennel and an incident occurred which we had to go to court about. While we were waiting for a court date in hearing Banfield released our dogs medical records to the company we were taking to court. Banfield release this information without our knowledge or consent. When we brought the situation to the attention of the manager at the office we were told they would look into it but we never heard anymore from them. While it’s not illegal it is extremely unethical. Banfield demonstrated absolutely no concern regarding the situation.

In the second situation, because of the above incident we decided to cancel our policy with Banfield however were told that we would have to pay large sum of money because our pets had already receive services. If considering Banfield wellness plan I would caution against it. This is due to the total disregard and disrespect about our pets medical information and extremely poor customer service.