CB Apparel Banana Republic Unable to return merchandise because local store closed

Banana Republic review: Unable to return merchandise because local store closed

Douglas Dupy of US

Apr 02, 2025 5:38 pm EDT

Verified customer

Featured review

I have 30 days to return merchandise per my receipt. I went back to the store today (16 days later) and the store is permanently closed. I tried to return like you would return if you purchased online but they won't take store bought merchandise. They only way to return is to a different store. I called the store and they would not accept a package from me and I MUST return in person. Per customer support, even if the closest store is hundreds of miles away you have to return to another store.

Claimed loss: Wasted an hour today driving to the closed store and back. Now I have to go to a store farther away and waste more gas and time to return the item

Desired outcome: Provide me with a no charge return via UPS, USPS FEDEX and a refund.

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