AXS

Horrible. This was our chat and then she just left: ***I bought a Sevendust ticket for 9/29 and a parking pass *** was only emailed the concert ticket. How do I get the parking pass?
Chat started
***. aT AXS USA joined the chat
***. aT AXS USAHi ***. Thank you for contacting AXS! My name is ***. aT AXS USA.
***Hi there
***. aT AXS USALet me check on the parking pass *** you
***Thank you
***. aT AXS USADo you have your order number?
***Yes one minute please
XXXXXXXX. That's the confirmation number. Let me find something else in my email
***. aT AXS USAOk
Does your email say you have a parking pass?
***No but my payment did
Still looking
***. aT AXS USAOk
***Ok, so i'm looking at my credit card statement - I have a $16.50 charge for the parking from ARRIVE
$41.97 for the ticket and $16.50 for the parking
Both purchased at the same time, but never received anything about the parking pass
***. aT AXS USALet me check something
Getting some answers now
***Thanks
***. aT AXS USAI have my lead looking into it now
***That's fine, take your time
***. aT AXS USAOn your confirmation email does it have parking on there?
***no, but I was charged for it!
***. aT AXS USAwhere is the event taking place?
***Jannus Live in ***
***. aT AXS USAOne moment
***I screen shotted the order summary before purchasing. I bought a parking pass *** Morgan Stanley Tower Garage
***. aT AXS USAThat's actually perfect that you did that the parking is from a third party which is arrive so all you would need to do is show that screenshot to the parking attendant and you will be able to park
***That's not cool. I need some kind of pass *** Arrive that I bought through you
I'm not explaining that and showing my credit card bill. They won't let me in
***. aT AXS USAYou can contact arrive I'm pretty sure they can walk you through how to get your parking pass *** your phone
***Do you have a number for them? I bought this through the AXS site!
I think you should contact ARRIVE for me since I bought this on your site. This is not good customer service at all
***. aT AXS USAOn the site, it says third-party parking, and let me find their contact information for you
Hi *** , are you still there?
***I am
***. aT AXS ***
***Thanks I guess?
***. aT AXS USAIs there anything else I can help you with today?
***Yes stay on the line while I talk to them because this is a bunch of ***
I'm on hold
***. aT AXS USAok
***Thank you. I can't be the first person this ever happened to and you (AXS) should fix this
I am on the phone with someone now
***. aT AXS USAFor future reference, you can visit support.axs.com for additional self support tips and hints. Thanks!
It's been my pleasure serving you today and I hope that I was able to resolve all your concerns and questions. Again, my name is
***. aT AXS USA. If you need us in the future, please don't hesitate to reach out.

We are on a mission to be the best in the ticketing industry! If you felt I did a phenomenal job in assisting you today, I would greatly appreciate your feedback. Please leave me a review at: *** Have a great day and stay safe.
***. aT AXS USA left the chat
Rate this chat