Avoya Travelunethical/unprofessional behavior - failure to honor promotions

A
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a verified customer
Verified customer

Stay away from this company at all costs. Extremely unprofessional, incompetent agents. Booked a cruise based on a promotion offered on their website. Agent was asked if I have to use Amex Card for promotion, agent said no. Used MC, didn't get promotion. Called agent then agent said I was right and refunded MC and charged Amex. One hour before remainder of cruise payment was due at 11pm on a Saturday night get email from agent reminding of cruise payment. By Sunday morning, Royal Caribbean had cancelled our cruise for failure to pay. Able to get cruise reinstated through frantic phone calls taking up 6 hours of our Sunday. Had to re-book all excursions that were booked. 3 weeks until sailing noticed that promotion was not on reservation. Was told that it was due to remainder being charged on MC. Agent never reported that because it was frantic.
Customer service could care less. Worst company ever. Stay far away.
The right thing for them to do would be to honor their promotion and give compensation for the totality of errors their company has caused.

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