CB Vehicle Rental and Leasing Avis Complaints #162-181

Avis review: Car rental

Matt tello of US

Mar 25, 2021 2:11 pm UTC

Verified customer

I am attempting to reach out in hopes to resolve this matter. I have made multiple attempts to resolve this matter by calling the customer service department and the agency owner from the location I rented from with absolutely no help.

I rented a Toyota Highlander from the Avis Oseao/Brooklyn Park location on December 13, 2020. After just a few hours it was made very clear that the vehicle was not in a safe driving condition, especially in the newly fallen snow. Having vehicles which are prepared for the snow in December in Minnesota is a must obviously unless you have no regard for your customers safety. All 4 tires on this vehicle had far less than the minimum legal tread depth for a passenger vehicle and I was unable to stop the vehicle even when only moving 3-5 miles per hour. After making several attempts to gain traction while driving very slowly, I attempted to stop at a driveway and was unable to, leaving the vehicle to slide two lanes into a major busy street where I was almost hit by oncoming traffic. After contacting customer service I was advised to leave the car where it was and contact roadside service. I attempted to call roadside service and waited on hold for 14 minutes with no answer from a person before hanging up and calling customer service back to tell them the situation. I was advised to return the keys to the manager of your Brooklyn Park location, which I did the following morning, December 14, 2020. At that time I left him with the exact address of the vehicle and the keys and was told that he would take care of it. After calling several times to follow up on the status of the vehicle we were told each and every time that it was being taken care of and we didn't need to worry about it.

A month later we receive text messages from a repossession person sent by the loss prevention department asking for the location of the vehicle. We provided him with the same location we gave to Dante Dixon (agency owner) and he had let us know that he was able to retrieve the vehicle with no issues a few hours later. We did not have possession of the keys from December 14 at noon moving forward. Dante Dixon is the owner and manager of the Brooklyn Park location and that is exactly who has had possession of the keys since December 14. They have charged my account now $2500 in unauthorized charges after renting me an unsafe vehicle because they failed to do their due diligence in providing their customers with a safe vehicle. Thry are charging me for the daily rate of the vehicle for 12/13/2020 to 1/14/2021. This is highly unacceptable and negligence on the part of The Avis/Budget Group. Luckily there were no damages and no accident but they refuse to correct this issue of charging me. Their negligence and failure to maintain a vehicle which is part of Minnesota state law, has caused this problem and they refuse to acknowledge any overcharging.

Desired outcome: Refund of unauthorized charges

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Manager

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custserv@avis.com

100%
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Support

info@avis.com

100%
Confidence score: 100%

Support

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Six Sylvan Way, Parsippany, New Jersey, 07054, United States

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