Avis reviews and complaints 1
View all 465 complaintsAvis - avis charging me for misplaced car key
I live in Seattle and went to Chicago for a vacation, and took a rental car from Avis from 08/06 to 08/12. While returning the car to their rental car location next to the Chicago O'Hare airport, I forgot to return the car key which the Avis representative collecting the car also did not notice. I realized this after clearing the security at the Chicago airport.
My flight had only 20 minutes left for boarding and it was not possible for me to go to the Avis rental car location, for which you need to take a shuttle from the airport. So, I called Avis customer care and the representative suggested me to give the keys at the Delta booking counter (airport desk) since I was flying on Delta flight from Chicago to Seattle. And he said that the Avis rental car location people would then pick the key up from the Delta counter.
I did that and also tried reaching the people at that Avis rental car facility near Chicago airport for 3 days. Though they have the number listed as [protected] but nobody picks up the phone and you end up reaching Avis's generic customer care.
I finally got a call from a manager at that Avis rental car location who was rude and just not willing to understand the situation. She accepted that it was the fault of the Avis representative who picked up the car and the one who suggested me to give the keys to the Delta counter. But still she kept on insisting that I will need to pay for the $250 fine for the new keys. I requested her multiple times that she can send someone to the Delta airport desk at the airport but she didn't agree. She kept asking me to reach out to the Delta airport desk and ask them to mail the keys to the Avis rental car location.
So, I agree that I forgot to submit the keys while dropping the car but it was also the fault of
1) The Avis representative at the rental car facility who didn't notice it
2) The Avis customer care representative who suggested me to drop the keys at the Delta booking counter at the airport and
3) That Avis rental facility which is impossible to reach at the given phone number
So, I should be the one paying the fine here
Avis Confirmation code: 06692073US3 (invoice attached)
Car rented: Hyundai Nissan Sentra N499970
My name: Manish Malik
My email: manishmalik.[protected]@gmail.com
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