CB Car Dealers AutoNation Complaints #82-101

AutoNation review: Ford explorer buyout fiasco

David Ondocin of Bradenton, US

Jun 30, 2021 10:09 am UTC

On June 15th we went to Ford Autonation in Bradenton Florida to buyout our lease. Everything went alright we signed about 10 to 15 forms and turned over our check for 27900.00 which cleared. This included all the payments left on our lease. We were surprised that on June 28th the lease payment of 556.46 was taken out of our account. When we called Ford Credit they said they have a record of it but it wasn't completed properly and they contacted Gary Downard at The dealer and he called us that afternoon to say that we have to come in to sign new paperwork with a new deal number on it. We would like to know when we will get back our 556.46 which was erroneously taken out of our account. We are worried that the next payment will be taken out so we are going to our bank today to stop any more payments. You can contact us on email [protected]@aol.com or call us [protected].

Desired outcome: We want our payment back

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