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Autobahn Imports Customer Service Contacts

3000 White Settlement Road
Fort Worth, Texas
United States - 76107

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Autobahn Imports Complaints & Reviews

Autobahn Motorcar GroupCar not as advertised on internet

I strongly recommend - DO NOT do business with Autobahn Motorcars in Fort Worth. Through the internet, I bought a car from Autobahn Motorcar Group. I was told by the sales person, Mike Greenfeder, that the car had been inspected and was in beautiful condition and did not need any repairs. When the car was delivered to me, the first thing I noticed was that the emergency brake lever was loose, and when I pulled it, it came all the way up and hit the arm rest, it also did not stop the car from rolling ($65 fix), after about 2 days the battery died ($215). I jump started the car and took it to my mechanic to replace the battery. I asked him to do an inspection as well. My mechanic found that several parts needed to be replaced. These included: Front brakes and rotors (were worn to about 99%, $820), High-pressure power steering hose was leaking ($475), Muffler hanger was broken and muffler was dangling on one side ($65), Transmission fluid was bad ($125), the alignment was checked and it was determined to be out of alignment ($130), I had even specifically asked about the alignment before I bought the car and was told that it did not need an alignment. Also, the headliner fabric is un-glued and is bunching up near where the headliner meets the dash (not fixed). On top of all this, the car's A/C system has a strong urine smell (have not been able to fix this, have done the Frigi-Fresh treatment 3 times, still smelling). I have receipts for all of the fixes mentioned above. I contacted Autobahn Motorcar Group and Mike, the salesperson, blamed everything on either human error on his mechanic's part, or he said my mechanic must be "too picky". I have known my mechanic for 7 years and trust him completely (he also has excellent reviews online). I believe this car had a lot of problems and that because I was an out of state buyer, they took advantage of me. Also, one more thing I forgot to mention. The car was supposedly detailed before shipped to me...maybe they detailed part of the car, but I found it COVERED in white dog hair and I found vomit under the seat when I detailed it myself. I have made an official complaint with the BBB (Better Business Bureau) I strongly recommend - DO NOT do business with Autobahn Motorcars in Fort Worth.

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    • Ab
      abusedandused Jan 11, 2013
      This comment was posted by
      a verified customer
      Verified customer

      Also purchased a supposed brand new 2009 VW Routan in August of 2009. In January of 2013, we found out when getting it appraised for possible trade-in or private sell that driver's side door and liftgate had been painted and received a less than market appraised value. Ran a CarFax and it came back clean. CarFax showed the times we had taken it in for maintenance. Called dealer and asked if it had ever been in a wreck. After a couple of days, called dealership back and they admitted that the vehicle had been involved in a wreck by one of their employees. We then demanded our money back and for the rest of the loan to be forgiven. They refused, so we will be filing a lawsuit under the Texas Deceptive Trade Practices Act. Stay tuned.

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