The complaint has been investigated and
resolved to the customer's satisfactionResolved Auto Parts Giant — charged me, but did not ship product
resolved to the customer's satisfaction
On November 20th 2008 I ordered a Heater Core for $109 which they immediately charged from my account. On November 26th I got an email stating that the item has been shipped but there was no tracking number or shipper provided. I went online to their website and it too shows that the item was shipped on 11/26 but no tracking number or shipper was provided. I even clicked on their link for tracking and it said the item could not be tracked. I sent an email to their customer service but got no reply. I called their customer service number and took the option to see about an existing order and no one picks up the phone. I tried the phone option to place a new order and no one picks up the phone. Stay away from this company, the online community shows a lot of complaints just like this one. Just type "auto parts giant complaints " in your google search engine and have fun reading all the ripoffs.