Audi’s earns a 1.5-star rating from 1 reviews and 138 complaints, showing that the majority of Audi drivers are dissatisfied with their vehicles.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
rebuild audi rs6
1. Bought a flagship vehicle, audi rs6 2010, 5700km from audi wonderboom, carel viljoen, contact number [protected] for the amount of r1, 602, 814.11
2. I was advised that the vehicle had rear suspension defects due to a previous accident but that it will be repaired under motor warrantee. It is now confirmed that the vehicle was involved in another accident and has structural damage.
3. Was advised to test the vehicle for 1 (one) month and then return it to audi centre arcadia, workshop manager, paul van der spruy with a list of all complaints and or defects that needed to be repaired or cleared.
4. Please refer to page 9 detailed faults list that was handed in with vehicle plus additional air-con pump failure.
5. Till today none of these faults could be corrected.
6. Technically the vehicle has been standing in audi workshops for 9/13 months
7. The vehicle is not roadworthy none the less save to drive, still no attempt from audi whatsoever to try to resolve this issue!
8. I have tried different channels to resolve this matter:-
• audi centre arcadia, paul van der spruy, [protected] / [protected]
• audi wonderboom, carel viljoen, [protected]
• audi hatfield, phillip, [protected], extended help received thank you!
• audi centre arcadia, phillip clough, [protected]
• motor finance corporation, krishan, [protected]
• motor finance corporation, edmund du toit, [protected]
• my own legal advisor, bean du plessis, [protected]
• audi & vw south africa, dawid powells, [protected]
• audi & vw south africa, lee-ann janse van rensburg, [protected]
• national consumer commission [protected]
• motor industry ombudsman of south africa [protected]
• mccarthy customer care, urma naude, [protected]
• mccarthy customer care, herman oosthuizen – actually from mccarthy rent-a-car aka budget rental
• bidvest, alma burger secretary to brian joffe, [protected] / [protected] who kindly advised me that the is still no suitable replacement for brand pretorius, previous ceo of audi & volkswagen south afica / naacaam
• alma burger also pointed me back to audi centre arcadia and told me that they should be held liable. Manager for audi centre arcadia, hendrik vermaak, [protected] / [protected]
9. So I am back where I started. To a workshop that could not even attend to any of my faults!
10. Was my expectance too high for r1, 602, 814.11 deal, or is this the normality of workmanship given from audi in south africa?
rude car salesman
Dear mr boyce, my wife and myself went to your glen branch to find out more about the audi a3 (7/11/2011). The sales executive, approach my wife. I was outside looking at a car before entering. Wearing short pants and a slight limp, I then entered. Having a voice impediment I let my wife to do the talking, as it is easier for all parties. At seeing me, the attitude and verbal conversation to ingrid and myself was curt and he gave information to us when we asked for it. Must mention, he was never rude to us in conversation. When where shown a car that is more or less what we wanted to have a look at.
At no stage were we offered or given the option of a test drive. You must also bear in mind there was no stock or a vehicle on the showroom floor, what we were looking for. After printing us quotes of the vehicle, no brochures, to which we where told that there is a three month waiting period, after we placed the order. We then said our goodbyes to him as we had concluded the meeting. He then shook my wife’s hand. I then tried to shake his hand in greeting, to which he totally ignored me.
1. Why was there a dramatic change in attitude when he saw me?
2. We were treated as we where wasting his time and he was just going through the motions of a client visiting the dealership. At no stage was any attempt made to show us the features or benefits of the vehicle.
3. Got no idea why I was ignored when we greeted at the end of the meeting?
The result of our meeting with audi the glen, is that anytime I can, i’ll explain my encounter. Again I must mention the power of verbal advertising in the south is huge. Also my wife and myself have purchased an a200 mercedes. The reason for this e-mail is to explain my encounter and maybe it will be some help to you in providing better service.
cheating customers
My name is sultan al thani.
What I am about to tell you is a true story about what the company audi in qatar did to me. This happened last year in 2010.
I placed an order for a new audi rs6 from audi qatar. I paid the money in full and they agreed on getting me the car. I wanted red color and they did not have it. They told me they will order me one and it will take 4 weeks or so. I waited for more than the period they gave me and I was getting impatient to recieve my car that I paid a lot of money for. Finally audi called me up and they said they got my rs6. I took 5 of my friends (americans, canadian, and a qatari) to receive the car. While we were at audi, 4 out of these 5 people work in the performance automotive industry given the fact that I am a racer and an exotic car collector. These friends of mine, told me on the spot that the car is not original paint. I had to confront the audi sales people on the spot and they assured me 100% that my friends do not know what they are saying and that the car has original audi paint. Less than a year driving this car, someone hit me from the back and guess what, the car was repainted on top of the original audi paint.
All these friends of mine are witnesses and are ready to confess in case of court or any legal action. We also took many pictures at the audi dealership that day. I can share those photos with you all.
As to the brakes/tires that I was changing on average twice a month. I must have received the worst service ever. They charged me so much for malfunctioned brakes that were causing my tires to deteriorate and I have all paper work for that as well. Not sure if they did show you any of these documents that I have sent to them on many occasions.
When I ordered my car, I paid for a car that had ceramic brakes and this is not what I got. I insisted that I needed them because I race and I wanted this car for racing purposes.
The worst part is next:
—
After months and months of complaints, audi offered to pay me half of my car's amount and take the car. Or that I get another car with a little discount. Honestly, once crooks always crooks. I am ready to take the whole company to court for what they did. My cusines who own aljazeera network can publish all documentation and proofs of the fraud these people comitted. How can you repaint a car and sell it as original. (I wish I listened to my friends, the second coat paint was not even close to decent, it showed red spots on the black door frames)
When I notified audi germany, because audi qatar simply ignore my calls and requests, audi germany contacted them to investigate and guess what. These people got the nerves to call me and threaten me that if I ever contact germany, they are going to sue me. Sue me for what? Hey we want to sue you because we cheated you?
I am so sick and tired of dealing with the doha dealer. They simply lack the minimum logic and honesty. I can not believe anything they say because the can lie in your face and they would not care at all. Their sales team are the most crooks I have ever had to deal with and their vp, who happens to be an old friend seems to always be outside the country anytime I call.
I have a team or lawyers working on this. I really do not care about the money and energy that I wasted on these people. I believe anywhere else, you could go to jail for doing such things and cheating customer that much.
I am a car collector and I got many super cars. It is just amazing how a dealer can stain and corrupt the reputation of a great company like audi. Right now, I just want them to take their second hand car, give me my money back. Give me the $ I spent on their bad brakes twice a month for a year and get a written apology from them.
Maybe then I can think about not sewing them and show the whole world what type of crooks these people are.
Pictures taken at the time of purchasing the car with my friends and the audi sales member
http://www.fluidmotorunion.com/archives/3583
My car vin number is wuada64f49n900676
S. G althani
S.G. Althani/-a-t-/hotmail.com
*
I already emailed
Rsvp/-a-t-/audi. Avme. Ae
Auditalk/-a-t-/audi.com
Kundenbetreuung/-a-t-/audi. De
I hope this will get someone's attention before I start getting it bigg
Read more: http://www.qatarliving.com/node/1932986#ixzz1Qz4LghwW
My name is Sultan Al Thani.
What I am about to tell you is a true story about what the company Audi in Qatar did to me. This happened last year in 2010.
I placed an order for a New Audi Rs6 from Audi Qatar. I paid the money in full and they agreed on getting me the car. I wanted Red color and they did not have it. They told me they will order me one and it will take 4 weeks or so. I waited for more than the period they gave me and I was getting impatient to recieve my car that i paid a lot of money for. Finally Audi called me up and they said they got my Rs6. I took 5 of my friends ( Americans, Canadian, and a Qatari ) to receive the car. While we were at Audi, 4 out of these 5 people work in the performance automotive industry given the fact that I am a racer and an exotic car collector. These friends of mine, told me on the spot that the car is not original paint. I had to confront the Audi sales people on the spot and they assured me 100% that my friends do not know what they are saying and that the car has original Audi Paint. Less than a Year driving this car, someone hit me from the back and guess what, the car was repainted on top of the original Audi paint.
All these friends of mine are witnesses and are ready to confess in case of court or any legal action. We also took many pictures at the Audi Dealership that day. I can share those photos with you all.
As to the Brakes/tires that I was changing on average twice a month. I must have received the worst service ever. They charged me so much for malfunctioned brakes that were causing my tires to deteriorate and I have all paper work for that as well. Not sure if they did show you any of these documents that i have sent to them on many occasions.
When I ordered my car, I paid for a car that had ceramic brakes and this is not what I got. I insisted that i needed them because I race and I wanted this car for racing purposes.
The worst part is next:
-------------------------------
After Months and Months of complaints, Audi offered to pay me HALF of my car's amount and take the car. Or that I get another car with a little discount. Honestly, once crooks always crooks. I am ready to take the whole company to court for what they did. My cusines who own Aljazeera network can publish all documentation and proofs of the fraud these people comitted. How can you repaint a car and sell it as original. ( I wish I listened to my friends, the second coat paint was not even close to decent, it showed red spots on the black door frames )
When I notified Audi Germany, because Audi Qatar simply ignore my calls and requests, Audi Germany contacted them to investigate and guess what. These people got the nerves to call me and threaten me that if I ever contact Germany, they are going to sue me. Sue me for WHAT? Hey we want to sue you because we cheated you?
I am so sick and tired of dealing with the Doha dealer. They simply lack the minimum logic and honesty. I can not believe anything they say because the can Lie in your face and they would not care at all. Their sales team are the most crooks I have ever had to deal with and their VP, who happens to be an old friend seems to always be outside the country anytime i call.
I have a team or lawyers working on this. I really do not care about the money and energy that i wasted on these people. I believe anywhere else, you could go to jail for doing such things and cheating customer that much.
I am a car collector and I got many super cars. It is just amazing how a dealer can stain and corrupt the reputation of a great company like Audi. Right now, I just want them to take their second hand car, give me my money back. Give me the $ i spent on their bad brakes twice a month for a year and get a written apology from them.
Maybe then I can think about not sewing them and show the whole world what type of crooks these people are.
Pictures taken at the time of purchasing the car with my friends and the Audi Sales member
http://www.fluidmotorunion.com/archives/3583
My Car Vin number is WUADA64F49N900676
S.g Althani
s.g.althani/-a-t-/hotmail.com
**************************************************
I already emailed
rsvp/-a-t-/audi.avme.ae
auditalk/-a-t-/audi.com
kundenbetreuung/-a-t-/audi.de
I hope this will get someone's attention before I start getting it bigg
Read more: http://www.qatarliving.com/node/1932986#ixzz1Qz4LghwW
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
I had purchased a 2005 audi a6 3.0tdi from the united cars dealership at audi east rand mall, in september 2010. The first day when driving off with the vehicle, it lost power. I had to take it back the same evening, within 2 hours of driving away with it. Audi erm checked the car and concluded that the turbo control unit was faulty and “replaced” it. The car was returned to me and within a couple weeks was taken back to audi erm for the same reason, loss of power.
This time, after testing the car, it was found that the turbo had to be replaced. I had made it quite clear to the management at audi erm that I do not want to continue having these issues with the car. With each time that the car is taken in, there is a different diagnosis that is given.
The car went well for a couple months, until the 27 april 2011. The car, once again lost power and was taken back to audi erm. Audi erm advised that this time around the loss of power was not because of the turbo unit, but rather due to faulty “intake manifold flaps” and “wires” bitten off by rats.
Upon speaking to audi erm, I was advised that fixing of the wiring would set me back r1000.00 and to replace the intake manifold flaps, an additional r9500.00 + labour charges.
I refused to accept this as the reason for the loss in power and requested that I take the car for a second opinion. I collected the vehicle and noticed a fault pattern when driving. Upon arriving at home, we (family members) opened up the bonnet and the engine cover and found “a single wire”, from the fuel pump, torn. This wire was reconnected – a job that took approx 2 minutes. The car was started and taken for a test drive. There were no warning lights and no problems with the power on the car. The car had regained power.
The issue that I have with all of this is that audi erm would have unnecessarily charged me r1000.00 to reconnect a single wire, where no actual work was required – with the wire being on top of the engine compartment. And an additional +-r9500.00 + labour to replace the intake manifold flaps.
This is a result of negligence in providing a correct diagnosis on the car and this after the car was in their possession for a week. I personally do not know how the electronic readings of an audi work, but obviously, the diagnostic system is flawed.
If family members, that do not know mechanics, could find a fault on an electronically managed vehicle, which audi technicians could not do, then I think that audi has a problem. An electronic system cannot be trusted at all times. I’m sure that some of these technicians are expected to use their own thinking abilities at times. This would have been a complete rip off, should I have accepted the initial repair quote and gone ahead with the “repairs”.
This would force one to ponder the question as to how many other customers are being ripped off due to incorrect diagnosis being provided on their vehicles.
Many members of my family have owned audi’s since 1991 and this has been a family brand driven with pride all along and that is the reason that I have owned 3 audi’s myself. However, based on my current experiences and services rendered by this audi branch, I have lost faith in the audi brand and would not hesitate to buy another brand.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
I contacted given from audi menlyn last week concerning the repair work that was handled by menlyn branch on my cambelt. (insurance claim oct 2010)
The menlyn branch was supposed to do the labour, as the insurance company supplied the parts when the cambelt broke.
Last week when I had my brakes done, the person informed me that the cambox wasn’t properly sealed and that he saw oil leaking because of this poor work done.
I phoned and spoke to given. He wass suppose to phone me back.
I phoned and left a message for deon as he was busy.
No one phone back.
I than booked my car in and brought it to menlyn audi yesterday, monday 13 june 2011.
I asked to witness the opening of the bottom panel and as they opened it, oil came flying out and the engine mounting fell off.
I was very very upset.
Given phoned me yesterday and said it is the seals and not them and he is again going to claim from the insurance for it.
Also he will not fix the engine mounting.
I do feel that if they did a good job in the first place everything wouldn’t be under oil and the mounting would not have perished.
Also I am unsure now if the cambelt is not damaged and needs to be replaced again.
I just want a perfectly drining aud with a guarantee on menlyns work.
Regards
Marici samuelson
[protected]@stayinpretoria.co.za
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased an Audi 1.8t from Audi Centre Boksburg.
I am highly disappointed with the bad service from their workshop.
My complaint is :The brakes continously squeaks whilst driving.I brought this to their attention four times and had the car booked in to be checked.Every time the car comes back the problem is the same nothing gets done.
I have complained to Audi customer service manager in person but there again no response.
I believe that i am driving a car that is not safe and highly embrassing especially when i apply brakes.
I have spoken to a technician and to my surprise he told me that it is an Audi problem and there is nothing that can be done.
Please help as the workshop manager is least interested.
lease return
Audi has the worst lease return policy and its customer service. End of lease department staff are extremely rude (especially supervisor of the department). It appears that audi is very nice when making sales offer and do not care about how customer truly feel about their service after sale was made. Supervisor of audi at lease return department insulted me and it is not acceptable that they truly made their customer feel horrible. There are a lot of hidden charges and they only look after their own proft. Be careful when leasing audi and please review yourself and study such complaint to protect yourself from my experience. None of audi drivers around me were not satisfied with audi service. Audi does not deserve big market share!
Since this I have leased several BMW a Subaru and a Buick every return was easy!
I agree, very poor policy's on lease return. I'll never lease from Audi or buy an Audi since I received similar return experience.
servicing/repair
I have spoken to a person at customer services to lodge a formal complaint.
I bought a r650 000 q5 and it has gear problems already on 55000km’s!
My car is standing at audi menlyn for more than a week now and is still not working correctly, so I spoke to technicians today at audi menlyn and their response was that they are waiting for technical data from audi south africa that is waiting from audi germany?
I have to sit and wait now without any transport, until they oneday decide to fix my car. Audi menlyn has no courtesy car for me, so I have to rent a car and try to recover the costs from them.
This is the last time I will own an audi!
The complaint has been investigated and resolved to the customer’s satisfaction.
Good Day. My name is Stonga Gqamane and I bought an Audi Q5 Vin Number wauzzz8r7ba032653, Number Plate FMH970EC, 51088 KM. This car was bought in 2010 at a price of R490k(CASH). Last year(2012) December it started jurking while I was on my way to Cape Town. I had to have the car towed to East London where the rude staff only worked on my car because I wouldn't stop calling them and asking for a report back. Got the car and continued with my journey but it did axactly the same thing while I was in Cape Town, another inconvenience since I was in another province and all the calls I had to make to get the car towed again. Mid May the car did the same thing and it was towed to EL from Mtata, I had to hire a car to get mself to East London to go fetch the car because again they told me the car ewas fixed. NOW TODAY(26MAY) the damn problem is back again and I now have to AGAIN hire a CAR for the period the car's in the workshop. Somebody please help me find a solution.
total inefficiency from audi fourways - services
You pay a fair amount of money to get your car serviced by audi and then they treat you like they are doing you a favour! I'm appauled at the total lack of responsibility and attitude I received from audi fourways services and my car will never ever go back there again. As many people as I can keep away from that branch - I will. Sad thing is - I had excellent sales from the branch and even had the sales rep collect me to fetch my car after the service. Unacceptable!
side air bag failure
In 2003, I leased, then bought 3 years later, our audi a6 vehicles, a wagon (avant for me) and a sedan for my wife.
Despite ongoing electrical problems (dash lights coming on) and replacing oxygen sensors in both cars, a new catalytic converter in my avant plus a left front abs locking on me every 1, 000 miles or so), the most grevious thing happened when my 87, 000 mile old avant was totaled this winter and the side air bag did not go off. I was broadsided by a pickup truck in snowy conditions on the driver's door and left front wheel and hit my head on the door jamb (yes, I was wearing a seat belt).
When I contacted and questioned the dealer about this, they never responded. Audi america in mi got back to me and said their cars must be hit at a certain angle to go off. What are side air bags for, anyway. Recurring electrical problems most likely cause why side air bag didn't go off. A $42, 000 car with air bags that don't go off while the car is totaled?
After owning 3 audis, and having recurring expensive problems with each of them, I will go to japanese cars, maybe korean. How disappointing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Positive.
In August 2010, I owned a 2004 Audi A6 Avant (station wagon), which while driving on an Interstate highway at 65 MPH suddenly and without any warning the vehicle seemingly was "taken over" by the car's apparently malfunctioning computer system. The brakes did not work, so I was unable to stop or control the vehicle. Multiple times the car sideswiped guardrails on both sides of the highway before finally turning over onto the driver's side and then actually slid off the road and went into a tree, all while traveling at 65 MPH As noted in the state police report, NONE, repeat NONE, of the air bags were activated or deployed upon impact. The whole front end and both sides of the vehicle impacted solid immovable barriers and suffered serious damage. The Audi was totaled and I incurred serious injuries, yet there was no air bag deployment. Audi claims it was entirely a driver's error.
pay so much and get so little
Bought an audi a3 2.0t convertable from audi northcliff in feb09. Car was an audi sa demo according to them. I was involved in a minor accident damaging the suspention, however when this was being fixed, the autobody shop brought my attention to the fuel pump which had been damaged before, but temporarly fixed in such a way that if not picked up, may have caused the vehicle to catch on fire. This in it's own was a shock given that I had never been involved in an accident with this vehicle before. Now, the car needed to go in for the cluch with only 41000km on, and was towed into audi eastrand after me waiting almost an hour and a half by the side of the road in the early hours of thursday morning, for me to now be told on the monday morning that they have to wait for a new clutch from germany on friday (over a week later) and they do not even have a loan vehicle to let me have while I wait. I thought I was buying quality and great after sales service which is why I desided on audi a year ago. Given the petrol pump issue and now having to wait for a clutch, (I ask you, a clutch?) and the unwillingness to give me a loan vehicle, i'm sad to say I own and audi!
terrible service and quality
Audi refuses to help with timing belt replacement; the original owners manual calls for replacement at 120, 000 miles and no scheduled "inspections"; as a result of what must have been a large number of problems that triggered a class action lawsuit, audi lowered that to 75, 000 miles and required inspections every 40, 000 miles, and also now says that "we leave it to the dealer to determine when and if the belt needs to be replaced" a $1200 job. What should cost $1200 for 120, 000 miles now could cost $3600 or who knows how much for 120, 000 miles. I am of the belief that audi knows that the parts and/or design are faulty and refuses to address the problem, instead cleverly shifting the cost back to the customer by changing the maintenance schedule in the class action lawsuit.
buy a car with a timing chain
airbag failure
On july 17 2010 my family was involved in a very serous accident. I bought a 2003 audi a6 quarto I did this for the safety for my wife and kids. I’m sorry to say that the air bag did not deploy. The highway patrol, paramedics and fire department said that shouldn’t have happened and were very surprised in such a high end car with such a safety record.
Your vehicle put my family life in jeopardy and caused injury to my wife and children.
I want audi to look in to this further I think u own me and my family why you car did not protect my family. I will be sending this letter and pictures to every audi dealership in california …thank you for not protecting my family in a car that was intended too…
bad service - 5 weeks no car
To whom it may concern:
I hope that this experience is not a common one, but if it is, something seriously needs to be done to change it.
I took my car in to the audi a4 1.8t (2004 model) garage in claremont on the 30th of march 2010, for them to assess a vibrating noise that I started to notice when I was changing gears. I noticed the noise more in the lower gears and also when I drove over speed humps, when I was driving slower.
The consultant said that he suspected the described noise sounded like it was the flywheel and they would have to take the whole engine apart to #, but that they would not charge me anything for labor if the flywheel was not the problem. We arranged that he would contact my father with feedback on the car and what the problem was, as I know nothing about cars. (hence the decision to take the car to a proper audi service centre - more costly, but better service.) he did call back late that afternoon to say that they would need to keep the car overnight, as it took some time to take the engine apart etc. Might I add that they were also trying to liaise with the insurance company from their side to try and claim something back from this costly service.
The next day came and since no one bothered to call back, I had my father call them a few times before he got hold of the consultant. They said that they would indeed need to replace the flywheel and that the car should be ready before the weekend. (a couple of days). After that no call, again. My dad spoke to the consultant late on friday and he said that the car would not be ready before the weekend as he did not want to rush the mechanic through this complicated procedure. Fair enough, but also a huge shock that I would have to spend the whole easter (long weekend) without a car. So the next week, after another few days, we tried to get a hold of someone to give us answers on when the car would be ready, since no one ever bothered to call and let us know that they were working on the problem and when they suspected it would be sorted out. Finally after numerous phone calls and messages, we got hold of the consultant and he said that the flywheel was fitted and that they took the car for a drive and found something else wrong (the drive shaft/cylinder or something like that). Bad news, they had to wait for the part from germany as there was no stock in south africa. More bad news was that the insurance company refused to pay for anything as they said that it was normal wear and tear?
In the mean time, what was I supposed to do? No car for weeks, no apology for not having a car, not even a phone call to say "we are sorry for the inconvenience and we will try our best to fix your car - as soon as we possibly can." that would honestly have made me feel just a little better. Arranging with my sister to drop me and pick me up from work, every single day, between the southern suburbs and the waterfront. The hassle of sitting in traffic, spending a lot of money on petrol and causing my sister to be late for work, on numerous occasions. What a bad experience!
After sitting and waiting for another 2 weeks and no phone calls from audi, we frantically tried to get hold of them again, since this was getting ridiculous! Finally the consultant said that the part had just arrived and promised us that the mechanic would work on the car as a priority and that it would be ready on saturday the 24th of april, at the latest monday the 26th of april. Saturday came and no call, again. Monday we all tried to call the landlines and cell phone numbers that we had. Nothing, no response and they did not even answer their phones the whole day! How conveniently that I had to sit another public holiday without a car. (tuesday 27th april)
Wednesday the 28th of april I had my sister go to the service centre during her lunch hour directly, as a last resort, since still no phone calls and we were just fed up. Well, she saw my car, outside, parked with all the windows down and rain clouds brewing. What a joke! Another big problem was that the front passenger window was making a noise (which they did have on record) and I never put down the window, specifically because of that sound.
Of course everyone jumped as she walked in and the consultant was a bit shocked to see her. She spoke to the consultant and even the service manager and they both assured her that they would get the car done asap (as some seal that was supposed to come with the part from germany did not arrive and that they had to make the seal? - does that even make sense?) the service manager assured her that he would personally call her back in the afternoon to let her know when the car would be ready for pick up.
That was not the case yet again and he to, did not call back. I think this is so unprofessional, coming from a proper audi service centre and service manager? So after more phone calls, the car was finally ready for pick up on the 30th of april (friday). Driving the car on that weekend I noticed that the noise that I took it in for originally was still there? Was this a joke or some cruel dream? I could not believe this horrific experience and to still have the same noise and having spent over r20 000 alone on the car, not to mention the petrol and phone costs during this whole ordeal?
Back we went again on monday. I went to speak to the service manager who was not really interested in dealing with the situation and passed me on to the foreman. Took the car for a drive with a foreman and established that the noise was in fact a vibrating noise that the car made when the gears were under pressure, or something like that. He said that the clutch was probably raised and that he would sort it out, even though he did not work on the car or know the whole situation. He also told me that it was a mistake from the service centre's side that no one took us for a drive to identify the noise that we complained about when we first took it in. He also said that a lot has changed and that people responsible for the problems were phased out and changes were made. Did this really help me in my situation? No.
Finally got my car back on monday the 3rd of may and the foreman took me for a drive again and explained to me what was wrong and how they fixed it. I was just relieved to not hear to noise... And to hopefully have the ordeal over after 5 full weeks!
I went to the dealer principle to tell my story, since I wanted to make sure that it was not covered up. He was very apologetic and told me that he would look into the situation and that this is not how audi treats their customers at all. He came to look at the old parts that they replaced and explained to me that the flywheel had some cracks and probably need to be replaced etc.
Later that day a lady called me back to say that they were investigating the situation, that the service manager was not there, but he would get back to me the next day. I did get a call the next day from the service manager and he apologized after I told him what I was unhappy about. He told me that they had already given us some discount (hardly anything) and that they were not able to discount any further. He told also assured me that he would deal with his staff accordingly. This was hardly the outcome that I had hoped for as I feel that he was very weak in his whole approach to the situation. I am appalled to even think about this whole ordeal. I will never go to that service centre again and I will make sure to tell everyone I know not to go there either. I am definitely very shocked and disappointed in audi in general because of this. Now my window is also conveniently stuck closed as the motor must have broken during the 5 weeks that they had my car. What a shocking way to spend a lot of money, with nothing but "bad luck" in return.
Regards,
Upset
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent a file which came from a PDF which this file look professional but not legit after I sent him informations about me about the prize ….
1rhonda Samuels /[protected]/female/United 2309 Harris ave 4sacramento ca95838/white, #327456Q41215wthis letter has come to my email and I think it very cruel to play jokes on people I'm out here struggling with a job and all's people can do is figure ways to rip people off.
i have audi a5 s line 2019 and my gps and map not working why
Good day I Own audi a4 2011 model I bought it 2018 March and it has two years warranty ever since I bought it gives me problem n now they don't want to cover it they say I must pay for it
Patricia Fish Laughman 201 ray st cherryville nc 29021 born 12 30 1956 female married USA batch #AR.3/ENSU/027 thats what i was told to send but think its a scam ty
I TRULY THOUGHT I WON THIS PROMOTION! My car stollen yesterday 😖STRUGGLING WORSE THAN EVER ! Blessed ..Guess not .! 🙇♀️
😞☹️🥺👎👎👎👎 NOT COOL!
Disappointingly faKe !
https://mail.google.com/mail/u/0?ui=2&ik=37b2c7d9fd&attid=0.1&permmsgid=msg-f:1630880517043609944&th=16a20d30817d6158&view=att&disp=safe I sent this pdf earlier I am just letting your company know about it I sent them no informatin.
Last month sene my vicle wauzf84e69n002276 very poor scrvice. Painting & polishing, send reaplay.
bad service
I am a proud owner of a audi a3, which since my purchase in november of 2004, I have only ever serviced at audi fourways service centre.
I have as of today travelled 255 000 kms with my car and as you can imagine I have serviced it several times now, in fact I service my care every 3 months on average.
There is one reason why I will never buy another audi, and dont get me wrong, the a3 has been my best car by far, and I have had a few, and that is taking my car in for a service. The service is just so below par with the likes of bmw and toyota.
The past two experiences have prompted me to put it down as I am fed up right now.
I have delivered my car at the audi fourways service centre at 7.30 am. (you probably wondering why after all this time do I still service my car at this service station. Well we have no choice, there is no midrand facility and en route from krugersdorp, fourways is the only facility.) at 2.30 pm I am phoned by my service consultant that they are only now looking at my car! I am phoned again at 4.00 pm and advised of the quote for repairs and asked if I wish to proceed! They have at this stage not even started on my car. I am then told that my sump is leaking, this by the way I was charged to have repaired the previous service.
To add insult to injury I am then told that they do not have a component to repair my car and that I will need to collect my car the next day if they get it.
The sad part of all this is that this is a exact repeat of my previous service.
Dean darron albertus
The complaint has been investigated and resolved to the customer’s satisfaction.
biggest nightmare
I have an a6 with only 40k miles on it with multiple problems. It is a 2003 so it is out of warranty. I spent $1200 at the audi service shop with a result of them saying they don't know why it misfires. Now the immobilization control unit (some anti theft deal from audi) has locked the car up and it will not start. They will not give me the codes unless I have it towed to an audi dealer. I do not live near a dealer so the cost including towing of getting my own car started by a dealer is approximately $2000. I have owned about 200 cars and this is the biggest nightmare I have ever seen. Please do yourself a favor and don't buy an audi!
The complaint has been investigated and resolved to the customer’s satisfaction.
i know that i called them already, they said we should fix the problem and send them the invoice and they will look into it.
sorry but this has nothing to do about maintenence.
i know there is a class action lawsuit abour the audi and vw sunroof drain water damage problem.
i need some help
hi, i have an audi A8 2004, with a sunroof water leak promlem
i need help
damage
Parking brake was locked, cannot be released
Inform the roadside - do not send flat back tow truck
Waiting from 10 am to 5pm
3 flat back towing trucks were sent to me
Last flat back used little wheeler to move my car, which the wheeler got stucked and flip and slap my wheel and rear bumper
The complaint has been investigated and resolved to the customer’s satisfaction.
dealer steals gun from customers car
My daughter was in from out of town and needed service on her Audi A4. She is a traveling nurse and carries a gun for protection. She purposely locked her gun in the glovebox of her car, but upon leaving the dealership, she noticed the glovebox unlocked and her gun missing. Upon contacting the dealer, the service manager, Janet, was rude, unprofessional...
Read full review of Audi and 1 commentpoor service delivery/customer satisfactory
I bought an Audi A4 (B8 New Shape) on the 19 June 2008, and after two months I discovered that the car didn't come with safety belt guide, left boot lid guide need to be Replaced, and the front passenger door panel was damaged or rather the silver trim was coming out and the panel itself was defective. Then I went there and show the sales person I bought the car from, and the guy was willingly to assist and we agreed it will be fixed together with the service of 15 000Kms.
I took my car to a 15 000kms service and not all the things were replaced and I was told Audi Centurion is still waiting for parts that were ordered. Parts were delivered and I was called so that we book the car, of which we did, they fix the safety belt, boot lid guide and the panel.
After two days I noticed again that the right boot lid guide also need to be replaced and the B-Pillar was coming off, and the driver's door rubber band was peeling off and also needed to be replaced. I took my car to Audi Centurion where I bought it from, and they told me they are going to order the parts (that was on the 27 Oct 2008), and that’s were problem started.
I then told Audi Centurion together with Audi SA that I no longer need this car that came with defects/factory faults, since I was also engaging Audi SA, and they told me that there is no way I am going to get a new car since I have a 5year/100 000Kms maintenance plan. When I asked them what's going to happen after the lapsing of the maintenance plan if these problems persist, a lady called Elvah (from Audi SA) said to me: "You will have to pay from your own pocket".
Then Audi Centurion came back to me telling me that a representative from Audi SA will be coming to Centurion to assess my car, and ask me to drop in Friday morning (14 Nov 2008). I dropped it in the 13th Nov and collected a courtesy car. The following week Audi promised they will come back to me and let me know what's happening on Monday, of which they didn't, I called them on Tuesday demanding an answer, and they sent me an email, saying they are committed to assisting me but there is no way I am going to get a new car since what I am complaining about are just the trims.
And remember I am paying for those trims. They even said my panel was damaged by the company that installed Anti-smash-and-grab on the car. I went to Audi Centurion after reading that email, I asked Alan Traut (New Sales Manager) whether Audi SA saw the panel that was removed from my car, and the answer was no, they didn't see it, I ask him (Alan) whether he saw it himself and he said no, then I went to check my car and only to find Somebody was working on my car (not sure was before Audi SA came to assess it or not)
Then I demanded a meeting with Audi Representatives, Anti - Smash and Grab Representative, Audi Centurion Representative, also the person who worked on my car without my permission and the panel that was removed out of my car, the meeting was on Monday the 1st Dec 2008. When I got there, it was only Audi Representatives, when I ask them about smash and grab, Alan Traut said to me/us "we no longer work with those guys" and I asked where was the person who tried working on my car, they didn't even bother, at least the panel was there. We started the meeting and I was asked what are my expectations, I told them I need a new car since their defective car was only five months old, and I was told "there is no way Audi SA will give you a new car, we will try and fix your car, you have a maintenance plan". and I also said I need an explanation as to how did Audi SA came to a decision that Anti-Smash And Grab damaged my panel without even seeing the panel and there was no answer, then I said to them let’s check the panel so that you guys can tell me how you reached the conclusion that it is Anti - smash and grab that damaged it, we inspected it thoroughly and they were all quite after that, then we went straight to the my car so that we can check it all of us, with the boot lid guide and driver's door rubber band, they didn't comment I suspected it’s because they didn’t have anyone to blame, all they said was "let’s fix the car now so that we can get our courtesy car back", cause I told them they were not going to get it if I am not happy.
Then they saw the B-Pillar and they shifted the blame to the company that installed the tracking device on my car. I am not sure how this is my problem cause they are the once who took my car to Anti-smash and grab and also tracking device companies, meaning they have been working with them and they know their services, and I honestly
think Audi is not expecting me to keep this car in this condition, cause I am even afraid to drive the car again, what if the roof falls while I am driving and kills me, are they going to come fetch the car and put a new roof, and where will I be.
And During the meeting Alan Said to us, that he has been telling me that even after maintenance plan he will continue to assist, and I asked that in black and white and it must be recognized throughout South Africa and this is what he sent me via e-mail "I hereby confirm that the new parts fitted to your vehicle will carry a 1 year factory warranty from day of replacement (3 December 2008 till 3 December 2009)" will this be recognized under new management (if he resigns) or if I relocate to another province?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have an Audi A3, it's now due for its 60, 000km service it will be its fourth service. I have phone Audi brighton twice to book in in and no one has returned my phone calls? I have been told I only has 3 years of services but this was the corporate package. I was given an extra 2 years by George the sales person instead of a further discount.
Edwin Valentin, 29yrs old, male, single, United States, Latino, [protected]
Guys is the worst, Here is my story, i bought a 2009 Audi A5 in 2014, soon afterwards i realized it its using too much oil, having BMW 645 before that was only topped up with on service interval, mind you it a bigger engine v8 . i knew its Bloemfontein at the time and service adviser simply ask 2 question and concluded that it is within specs and explained to and TFSI engine when i told him about the 6 series that never lost oil with a bigger engine. non the less i drive the car as is and from 2017 on wards i started replacing PCV valve every 6 months, the mechanic simply told me that i bought a rubbish car and that i will keep on replacing parts until the engine is completely destroyed i know had to keep 5 litres of oil for long trip cause i have to keep on topping up oil. in 2014 my car was still under warranty . Audi knew about this problem and they were just passing time so that they claim i am out of warranty so this it was giving PCV errors again and my Tech told me to sort the piston problems out frist. so i complained on these forums and some lady called Shannel from Audi called me, she was a complete waist of time. she told to book a car at Audi Bloemfontein for oil test . when i got there they told me that its a waist time to do pressure test as they will need to open the engine to replace the timing belt before they could oil test . they mentioned that they can see that oil is coming out of the exhaust pipes and that its issues with pistons and they need to replace too since they are going to replace the engine anyway. Shannel failed to take responsibility for Audi and told that i will have to pay from own pockets to fix that . even faulty piston which clearly are the cause of all my problem . they tell about the time that has elapsed . when i complained in 2014 their so called trained technician told it was withing spec . now they tell i was supposed to complain in 2014. needles to say this was my last Audi pity i really like the new A5 . never buy an Audi they are not worth it especially audi SA . check these links if you dont believe me from 2009 to 2012 stay away from those cars . Recently i had a curtercy car and it was 2017 A4 with 4000 km on the clock when i got to kroonstad from Bloem the was an oil light, pointing to the same oil issue, why would such a new car need to be topped up with oil ? careful south Africans . circle of crooks will never take responsibility. luckily this car is paid of and was looking to buy anyway. its time i went back to good service at BMW SA. check links https://www.youtube.com/watch?v=cQgU7GUNxTA
https://www.youtube.com/watch?v=xDnb9WXSHs8
https://www.youtube.com/watch?v=pBEjy5-0dLw
https://www.youtube.com/watch?v=BWbsYvH5wcY
https://www.youtube.com/watch?v=G-WrxAOaWDs
https://www.youtube.com/watch?v=U3YAsPCDb58
https://www.youtube.com/watch?v=iSPO0D27_bU
Mojela
Ive been taking my AUDI A4 to the Durban Central Dealership for servicing since 2013, the year I bought it. I have been having minor issues that haven't been worth report but this one has left me not knowing what to do. I have been constantly having two light that they couldn't sort out, for which reason, I don't know. The two lights indicated brake pads having been worn out and the other one for a faulty front headlamp(the front right hand side). I have taken my car back to them more than 3 times and these lights would disappear and come back after a day. I have tried my best to make noise about this and they always promise that they will sort it out. My last visit for the same issues was two weeks ago and again they said they have finally found the problem and have sorted it out. To my surprise, the light indicating that the headlight is faulty is back from two days ago. I moved to joburg as from last Friday and not stuck with this problem again. I called them yesterday and they just told me to book it anywhere in Joburg and ask them to call for history if they need to.
My biggest issue is that - how complicated can it be to sort out a faulty headlight/brake pads? How do I trust that they can sort out a slightly bigger problem than this one? I'm now neither reluctant to buy another Audi (as this one's plan is coming to an end) not recommend anyone to buy an AUDI.
To me this is a combination of terrible workmanship and service.
I would like you to advise on what I should do next.
My name is Manqoba Gumede - [protected]/ [protected]
email - manqoba.gumede@engenoil.com
Stephen Cronje
Centurion
+ [protected]
stephen_cronje@hotmail.com
11 October 2017
Audi Arcadia
Stanza Bopape Street
Arcadia / Pretoria
0007
Dear Sir/Madam
CC: MFC & Audi Africa
Re: Complaint about my A3 Audi 1.4 TFSI, 2012, DS14YNGP purchased from Audi McCarthy dealership on 21 July 2017.
NCR No: NCRCP16
REFERENCE: [protected]
APP NO: [protected]
I am writing regarding the purchase of my Audi A3 and to bring to your urgent attention the following issues.
Auto Start Stop – manufacturing issue (dealer found no concerns)
FR Electronic Window faulty (dealer found no concerns)
Engine Noise, loud bang (dealer found no concerns)
Engine oil warning light comes on.
What I failed to mention before; all 4X tyres were all warned out inside the rubber? Yet, this cost will be for my account.
I telephoned your dealership and spoke to David (Audi Arcadia Service Coordinator) 05 October 2017. He advised me to bring the vehicle in once again for an inspection and to assist with the repair of my vehicle.
The vehicle was booked in for a 2nd inspection 06 October 2017 and released to me 09 October 2017 assuring me all mentioned concerns have been resolved. Sadly this is not the case, the fault about which I originally complained is still present, the vehicle oil light once again is coming on, see attached photo taken this morning 11 October 2017.
I understand I am entitled to expect the things I buy are of acceptable quality. I am sure you will agree that in view of the above problems the vehicle was not of a reasonable standard and is causing serious bitterness with my existing employer, let alone the lost in expectation and assurance in Audi.
To resolve this problem, please consider the following options:
Exchange with car of same value, features and price.
Please let me know as quickly as possible what arrangements you propose for rectifying the problem.
Please contact me on [protected] to discuss the issues.
Yours sincerely,
Stephen Cronjé
I have owned my Audi A5 since 2011 - after buying it from Audi Zeerust with 6000km on the clock, as a demo model which am told was used by one of the Audi Directors previously. This vehicle unfortunately exhibited unusually high consumption of oil at 1 liter per 2500 km which I was told by the dealer was within specification. Over time my concern over this oil usage became more pronounced with usage increasing to 1 liter per 1500 km at 120 000 km - until at 135 000km an oil test was recommended by Audi S.A. which has since recommended that pistons be replaced. This strikes me as premature engine rebuild - given the 100% compliance with dealership service plan and in comparison to my Audi A4 whose engine is still in good condition at over 200 000 km on the clock. Kindly advice on what Audi can do to assist given that the vehicle is outside motorplan yet this major maintenance intervention is rather early in an average vehicle lifespan - especially given the Audi progeny and service effectiveness. My view is that the vehicle had a design fault from the on-set and I was sold a "bad apple" without upfront declaration of same by the dealer.
Regards
N.Kwakwa, Botswana.
Cell No. 00267 [protected]
Email : neokwakwa349@gmail.com
I bought a car at an Audi dealership after 3 month smoke started to come out of the bonnet even when the car is not on. I took the car in for repair and they took the car for the whole of December with no updates whatsoever. They couldn't assist me with a alternative car while busy repairing my car. Audi SA is useless they never do follow ups, so complaining to them is pointless. I got a call that my car was ready for pick up and when I got there they gave me the key and told me someone will call you and explaining what was wrong with the car till this day I have been calling and no one give me an answer.
I have a 2012 Audi A4 1.8T started misfiring on the 24th December 2016 it was book in for cherk up on the 27th of December2016 bat up untill to day they cant solve the problam. at this time i am sufaring i dont have a traransport to work i hard plans to use the car in December bat all that fails. i thot Audi have bater care with customers i am paying for this car and for the hole month i dont have car please assist me wher to from here?
I'm driving Audi Q3 it got stuck while I was driving from jhb to Eastern cape on the 25th of June 2016 and it was 45000km by then. The sign of oil pressure low came out of the dashboard instructing me to switch off the engine, I did tht and called Audi assist in East London who were very helpful. The car was towed to bloemfontein. They said the problem was with the Turbo. Wthin 6 months after fixing the vehicle by Audi dealership, it got stuck again while travelling for holiday on the 15 Dec 2016 and it displayed the same sign on the dashboArd, " switch off the engine oil pressure low. I called Audi assist in East London who gave me a terrible service. We got stuck at 5pm but argued abt being transported to our destination tht was 280 km away from where stuck. We only recieved help after serious intevention by my husband. They sent us a car with a drIver though I told them tht we were 5 in a car, we were squeezing in a car bcose it was 4 udults and they didn't care abt tht. We stuck at 5pm and only got help at 11 pm. I even struggled to get the rental car the next day and my holiday was just interrupted as I had to fight again to get a rental car and I only got it after 2 days and was told to return it after 72 hrs. I'm in a holiday and I don't have a car as I'm told tht my car will only be fixed next year 2017 as it has problem with the engine after their assessment. I'm so frustrated bcose I never stuck with my Toyota and opel corsa car and now tht I upgraded to a brand new car Audi I got stuck in the same year within 6 months and the service is so unbearable. It doesn't help even if register ur complaint with the customer service.
I bought an Audi A4 1.8T B8 from Audi Centre Johannesburg in December 2010/12/24 with Ordometer reading of 30ks on the dot. After two weeks of driving the car I got an oil light alert informing me to stop the Engine and sort out the Oil which I did at the closest garage in the area I was in. After doing so I started the Car and it looked as if all was sorted. After I had driven for about 200meters from the garage the light came on again. The Indicator didn't appear anymore so I called Audi Assist and informed them. The person on the other line advised that if I had filled it with half a litre of Oil then I need not worry however I should pop at a near Audi Centre to check this issue and since it was on a weekend I went it on Monday where I bought the car and they had a look at it.
After trying so hard to fix the error they advised me to take a courtesy car as they resolved this issue however I was not having it due to having paid a huge deposit to acquire this vehicle and I was informed that it doesn't have any issues, no accident reports and so forth.
When they didn't want to reimburse me I decided that I will take their courtesy car which I used for about three months, then I had to change it and get another car. This ordeal went on for 5 to 6 months and then I got my car as they had ordered a New Engine and when it arrived it was not the one they had ordered so they had to send it back and wait for the correct one.
I received my car and went on to use it for two years then one evening as I got home it started shaking as the motor was on. There were no errors visible on the car then it never switched on. As it was out of Warranty I was told that I would need to fix it myself. I took it to the Audi Centre at The Glen. They worked on it and repaired the Engine, this was done last year after spending soo many years without a car as no one wanted to take responsibility for the problem I was faced with. However there was a delay even though the car could start. I was informed that as soon as it warmed up it would show signs of overheating among other things. Then I was also told that the cable that runs from within the car to the bonnet had snapped and had been ordered so even if I was to collect the car after the errors are fixed I would not be able to open the bonnet.
I was given a courtesy car after complaining numerous times about not being given proper information regarding my car. After a had reached the first 15ks with their courtesy car I had to return it for another one which later on that day i was bumped by someone from behind who admitted guilt and her insurance as per her conversation wtih me and the Principal Dealer(Hayley Austin) advised that they will sort out the issue as she had cover for 3rd parties. The car was taken and again I had no car as mine was being fixed. After a month I got my car and I asked to report anything funny when I noticed it.
When I got my car back after it had been with (Audi The Glen) for a while, (over 6 months) the entire car kit which is located in the boot of the car, under the spare wheel had been taken off the car. The person dealing with my car (Glen) advised that my car had been with them for too long thus he can't guarantee or specify as to what had happened to my car. The locknut was also missing, the jack as well as wheelspanner. When I informed him nothing was done for three weeks. I managed to buy these things after I had parted with 30k for the repairs done on the Engine. And the only reason why I noticed that these were missing is due to having had a puncher on my way home, that forced me to replace the tyre however I couldn’t as these things weren’t there whereas when I dropped if off for the Engine to be fixed they were there. Later on, after two weeks, I tried to fill up my tank and I was alarmed by the smell of Petrol inside the car as the Petrol attendant was about to go beyond the halfway mark indicated on the car. I stopped him and I proceeded to check underneath it to see if maybe there was a leak which I couldn't identify outside, underneath the car, so I refrained from fillng up.
I then went to the same dealership and informed them of my issue. Glen wasn’t available so the service consultant I met had it checked. After a few hours I got a call that one of the Petrol seals was leaking and needed replacing. I was quoted around R1, 2 plus for the Unit excluding labour. I couldn't pay that much as it was mid month already so I rescheduled to use come at a later time. When I revisited them I was informed by another service advisor that I would need to replace all 3 petrol seals as they tend to damage each other if one isn't proper. So I went to their parts department and ordered them which to my surprise the quote was under a thousand unlike before when they charged me extra for just one unit.
I paid for the units and booked my car in for a later date and I also informed them to do an Oil change when i brought it in as it was close to reaching the service date. The date came and I took it in. Glen told me he would inform me of the quote for the Oil change beforehand but he didn't and around 15:30 their driver, who had dropped me off at work came to collect me.
When i met up with Glen he gave me the quote and they had charged me without calling me to inform me on the price which was more by a grand than what I had. So i had to come up with the money somehow and I did thus resolved to take my car. I wasn’t informed of anything else that I needed to fix on the car.
Upon arriving at home I noticed my door started giving me problems. I would lock all doors with one press of a button however when unlocking it only the drivers door wouldn't open. There was a scratch on the rear-left side of the car that I didn't know and it was obvious that someone tried to cover it by applying some kind of paint that was identical to the car. Whenever I would go beyond 100km/h I would hear some sound coming from the dashboard.
A week or two after the car had gone for the Oil change it started overheating. I stoppped and called Glen and he advised that I should continue to check the coolant as the car had indicated and fill it up. I did this by moving from one garage to another on my way home in traffic which was a nightmare.
The following day I called him again and he assured me that no damage would come to the car and that should I not feel comfortable I should park it and bring it in whenever I had the chance. He connected me to the booking office which i was told that they're extremely swamped and would only look at my car on the 30th of May which I agreed to not knowing that the following day my car would not start.
So due to this, on the 2nd day I left my house very early so that I wouldn't hit traffic and also left work very late at night when there wasn't traffic so that I didn't have to face issues of overheating. On this night the error that came up was that my oil was low and I had to stop and switch off my engine( this error came up after I had driven for about 5ks). I checked based on the car feature and it indicated that the oil level was ok however after driving off after letting it cool down for about 30 minutes both errors camee up (Coolant error as well as the Oil one again). I eventually got home and parked the Car.
The following morning (day 3) the car wouldn't start. I called Glen and he advised that maybe the battery was low. I towed the car to the dealership again and then he advised that they would look at it and change the battery and so forth.
The weekend passed, on the Monday he said they going to charge me for the battery which I highlighted to him that they had changed and charged me for it last time when I got the car back from them after the Engine had been fixed(and they had to change it twice because the first one they had given me would indicate that its low after a minute of stopping the car without the Ignition being on). Then he gave me a quote which had included the battery but he had to change it due to the fact that a year hadn’t passed and it was still under warranty. So he said he would revise the quote and get back to me the following day as it was around 15:45 and he had other work to do so I said I would call him.
On the tuesday he told me that the water-pump needed replacing then he would charge me for that, he informed me that he would call me back again with the revised quote as he hadn’t revised it from the (R12k+) that I didn't agree to and had asked him to reduce as he was charging me 3 times more than what the actual unit costed. (The water pump was 3k at Audi Center Johannesburg and with labour it would be 6300 whereas with what Glen was charging me was 9k plus). I informed him of my findings and he advised that he would call me back again.
After two hours I called him and the quote was 7+ which I didn't agree to but I wasn't going to waste a grand towing the car from them to Audi Johannesburg which was going to be the same amount(difference wise). So I told him to go ahead and fix the unit.
The following day he called me early in the morning but I was in a taxi so I didn't hear my phone ringing, once I got to the office I called him and he advised that my Engine had died again and this time there wasn't anything they could do. The status of my car went from having one issue to it not moving at all.
To my surprise, this was the same Car that had gone for an Engine fix, not even a year later the same thing had occurred this time to not be fixed whereas two days earlier the only thing that needed fixing was the Water pump and the battery.
I was not at any point informed that the errors that were on the Engine the first time had been fixed and how. I remember that once I had been in an accident with A1 courtesy car my car didn’t take long for the errors that he wasn’t ready to release the car to me with, and they had battled to resolve were now not a problem.
The same errors that he had informed me of then were the same errors that I came across and when they checked then according to him, all sensors and units were new, had been double and tripple checked however they didn’t know the solution to those problems then. What had caused them to come up now that was my worry and now that he’s stating that my car’s Engine had died my issue is it’s not been a year or even 6 months since I got it back and the Engine according to him is worse than before. I need assistance on this as I use this car everday and I’ve already parted with soo much money on it plus I don’t have any idea as to why something would be fixed and then breakdown six months of it being fixed. I haven’t enjoyed driving this car at all, from the time I got it to now. It’s been in the dealership more times than most people would take theirs in for service.
May you please help me in resolving this matter for me as I really don’t have any idea on what to do to have Peace as this isn’t giving me any.
About Audi
Overview of Audi complaint handling
-
Audi Contacts
-
Audi phone numbers8800 200 23338800 200 2333Click up if you have successfully reached Audi by calling 8800 200 2333 phone number 1 1 users reported that they have successfully reached Audi by calling 8800 200 2333 phone number Click down if you have unsuccessfully reached Audi by calling 8800 200 2333 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling 8800 200 2333 phone number100%Confidence scoreRussia800 2834800 2834Click up if you have successfully reached Audi by calling 800 2834 phone number 1 1 users reported that they have successfully reached Audi by calling 800 2834 phone number Click down if you have unsuccessfully reached Audi by calling 800 2834 phone number 1 1 users reported that they have UNsuccessfully reached Audi by calling 800 2834 phone numberUAE+1 (800) 849-2383+1 (800) 849-2383Click up if you have successfully reached Audi by calling +1 (800) 849-2383 phone number 0 0 users reported that they have successfully reached Audi by calling +1 (800) 849-2383 phone number Click down if you have unsuccessfully reached Audi by calling +1 (800) 849-2383 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +1 (800) 849-2383 phone numberMexico+49 283 4737 8423+49 283 4737 8423Click up if you have successfully reached Audi by calling +49 283 4737 8423 phone number 5 5 users reported that they have successfully reached Audi by calling +49 283 4737 8423 phone number Click down if you have unsuccessfully reached Audi by calling +49 283 4737 8423 phone number 6 6 users reported that they have UNsuccessfully reached Audi by calling +49 283 4737 8423 phone numberGermany+1 (800) 822-2834+1 (800) 822-2834Click up if you have successfully reached Audi by calling +1 (800) 822-2834 phone number 0 0 users reported that they have successfully reached Audi by calling +1 (800) 822-2834 phone number Click down if you have unsuccessfully reached Audi by calling +1 (800) 822-2834 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +1 (800) 822-2834 phone numberUSA and Canada+44 800 699 888+44 800 699 888Click up if you have successfully reached Audi by calling +44 800 699 888 phone number 1 1 users reported that they have successfully reached Audi by calling +44 800 699 888 phone number Click down if you have unsuccessfully reached Audi by calling +44 800 699 888 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +44 800 699 888 phone number100%Confidence scoreUnited Kingdom+61 130 055 7405+61 130 055 7405Click up if you have successfully reached Audi by calling +61 130 055 7405 phone number 2 2 users reported that they have successfully reached Audi by calling +61 130 055 7405 phone number Click down if you have unsuccessfully reached Audi by calling +61 130 055 7405 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +61 130 055 7405 phone number100%Confidence scoreAustralia+32 27 540 267+32 27 540 267Click up if you have successfully reached Audi by calling +32 27 540 267 phone number 1 1 users reported that they have successfully reached Audi by calling +32 27 540 267 phone number Click down if you have unsuccessfully reached Audi by calling +32 27 540 267 phone number 1 1 users reported that they have UNsuccessfully reached Audi by calling +32 27 540 267 phone numberBelgium+45 43 288 200+45 43 288 200Click up if you have successfully reached Audi by calling +45 43 288 200 phone number 1 1 users reported that they have successfully reached Audi by calling +45 43 288 200 phone number Click down if you have unsuccessfully reached Audi by calling +45 43 288 200 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +45 43 288 200 phone number100%Confidence scoreDenmark+33 969 368 612+33 969 368 612Click up if you have successfully reached Audi by calling +33 969 368 612 phone number 1 1 users reported that they have successfully reached Audi by calling +33 969 368 612 phone number Click down if you have unsuccessfully reached Audi by calling +33 969 368 612 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +33 969 368 612 phone number100%Confidence scoreFrance+353 185 081 2760+353 185 081 2760Click up if you have successfully reached Audi by calling +353 185 081 2760 phone number 1 1 users reported that they have successfully reached Audi by calling +353 185 081 2760 phone number Click down if you have unsuccessfully reached Audi by calling +353 185 081 2760 phone number 1 1 users reported that they have UNsuccessfully reached Audi by calling +353 185 081 2760 phone numberIreland+39 459 691 250+39 459 691 250Click up if you have successfully reached Audi by calling +39 459 691 250 phone number 1 1 users reported that they have successfully reached Audi by calling +39 459 691 250 phone number Click down if you have unsuccessfully reached Audi by calling +39 459 691 250 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +39 459 691 250 phone number100%Confidence scoreItaly+31 80 028 344 857+31 80 028 344 857Click up if you have successfully reached Audi by calling +31 80 028 344 857 phone number 1 1 users reported that they have successfully reached Audi by calling +31 80 028 344 857 phone number Click down if you have unsuccessfully reached Audi by calling +31 80 028 344 857 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +31 80 028 344 857 phone number100%Confidence scoreNetherlands+351 800 308 030+351 800 308 030Click up if you have successfully reached Audi by calling +351 800 308 030 phone number 1 1 users reported that they have successfully reached Audi by calling +351 800 308 030 phone number Click down if you have unsuccessfully reached Audi by calling +351 800 308 030 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +351 800 308 030 phone number100%Confidence scorePortugal+34 902 454 575+34 902 454 575Click up if you have successfully reached Audi by calling +34 902 454 575 phone number 1 1 users reported that they have successfully reached Audi by calling +34 902 454 575 phone number Click down if you have unsuccessfully reached Audi by calling +34 902 454 575 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +34 902 454 575 phone number100%Confidence scoreSpain+46 855 386 500+46 855 386 500Click up if you have successfully reached Audi by calling +46 855 386 500 phone number 1 1 users reported that they have successfully reached Audi by calling +46 855 386 500 phone number Click down if you have unsuccessfully reached Audi by calling +46 855 386 500 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +46 855 386 500 phone number100%Confidence scoreSweden+41 800 189 002+41 800 189 002Click up if you have successfully reached Audi by calling +41 800 189 002 phone number 1 1 users reported that they have successfully reached Audi by calling +41 800 189 002 phone number Click down if you have unsuccessfully reached Audi by calling +41 800 189 002 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +41 800 189 002 phone number100%Confidence scoreSwitzerland+90 444 2834+90 444 2834Click up if you have successfully reached Audi by calling +90 444 2834 phone number 1 1 users reported that they have successfully reached Audi by calling +90 444 2834 phone number Click down if you have unsuccessfully reached Audi by calling +90 444 2834 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +90 444 2834 phone number100%Confidence scoreTurkey+91 226 602 2641+91 226 602 2641Click up if you have successfully reached Audi by calling +91 226 602 2641 phone number 1 1 users reported that they have successfully reached Audi by calling +91 226 602 2641 phone number Click down if you have unsuccessfully reached Audi by calling +91 226 602 2641 phone number 1 1 users reported that they have UNsuccessfully reached Audi by calling +91 226 602 2641 phone numberIndia+65 68 362 223+65 68 362 223Click up if you have successfully reached Audi by calling +65 68 362 223 phone number 1 1 users reported that they have successfully reached Audi by calling +65 68 362 223 phone number Click down if you have unsuccessfully reached Audi by calling +65 68 362 223 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +65 68 362 223 phone number100%Confidence scoreSingapore+27 419 945 616+27 419 945 616Click up if you have successfully reached Audi by calling +27 419 945 616 phone number 6 6 users reported that they have successfully reached Audi by calling +27 419 945 616 phone number Click down if you have unsuccessfully reached Audi by calling +27 419 945 616 phone number 1 1 users reported that they have UNsuccessfully reached Audi by calling +27 419 945 616 phone number71%Confidence scoreSouth Africa+82 260 090 000+82 260 090 000Click up if you have successfully reached Audi by calling +82 260 090 000 phone number 1 1 users reported that they have successfully reached Audi by calling +82 260 090 000 phone number Click down if you have unsuccessfully reached Audi by calling +82 260 090 000 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +82 260 090 000 phone number100%Confidence scoreSouth Korea+55 800 777 2834+55 800 777 2834Click up if you have successfully reached Audi by calling +55 800 777 2834 phone number 1 1 users reported that they have successfully reached Audi by calling +55 800 777 2834 phone number Click down if you have unsuccessfully reached Audi by calling +55 800 777 2834 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +55 800 777 2834 phone number100%Confidence scoreBrazil+1 22091507325+1 22091507325Click up if you have successfully reached Audi by calling +1 22091507325 phone number 0 0 users reported that they have successfully reached Audi by calling +1 22091507325 phone number Click down if you have unsuccessfully reached Audi by calling +1 22091507325 phone number 0 0 users reported that they have UNsuccessfully reached Audi by calling +1 22091507325 phone number
-
Audi emailskundenbetreuung@audi.de100%Confidence score: 100%Supportprivacy@audi.com100%Confidence score: 100%
-
Audi addressPostfach 10 04 57, Ingolstadt, 85045, Germany
-
Audi social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
- View all Audi contacts
Recent comments about Audi company
Automobile Q7 Winner

Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.