Smith Haven Chrysler Jeep Dodge
reviews and complaints

No Fees. No Fees, No FEES ! OMG, after a long week of sleazy "used care salesmen' i went to Smith Haven this morning fully expecting to pay Thousands of dollars in FAKE fees over the Online Price. But NO - The Smith Haven Real Deal is True. The $19,000 online price was not actually 22,500 or 23,230 or 22,016 - nope - it was $19,000 add tax and dmv and out the door. Amazing. Thanks John.

No fees. No fees, no fees! OMG, after a long week of sleazy "used car salesmen," I went to Smith Haven this morning fully expecting to pay thousands of dollars in fake fees over the online price. But NO - the Smith Haven Real Deal is true. The $19,000 online price was not actually $22,500 or $23,230 or $22,016 - nope - it was $19,000, add tax and DMV, and out the door. Amazing. Thanks, John.

The workers are nice, but the boss Marcell and the sales team are liars. I bought a car from them in 2018 and Billy (the salesman) promised me four oil changes. I left my car and told them I had two left, and they said it was fine. When I returned a week later, they told me AFTER they did the work that I didn't have any left and charged me. Secondly, they made me sign a document for the bank loan as Sof (signature on file), which is illegal. Don't go there unless you want to be ripped off. I'm going to contact several lawyers.

I bought a 2011 Jeep Liberty from Smith Haven in 2013, and everything was fine until recently. The Check Engine Light came on, and the Transmission started slipping. I tried to make an appointment online, but there was nothing available. So, I used their chat function, and the "Bot" named "***" said it would pass my info to a Service Rep. That was on Oct. 26th. But no one called. I reached out again on November 2nd, same "***" on the chat, same message. And now it's the 16th. The phone number they have listed for service is "not a working number." I had to call "Sales" and got transferred to service. I explained the situation to the person on the phone, and they told me they are backed up until January. They put me on an emergency cancellation list. I asked about the incorrect phone number on the website, and they said they are switching phone systems. I also mentioned the "Chat" function, and they said it's handled by accounting, and they will be informed about the issue. I'm not sure if there have been changes in the service and sales since 2013, but I have bought four different vehicles from Smith Haven, and their service department has been nothing but trouble for the past year. I strongly DO NOT recommend this place. If you need service, it's better to find another place or just go to a different one. They are basically not reliable.

This is my 5th time leasing a vehicle but my 1st time working with Smith Haven Chrysler Jeep Dodge. Let me just say- this was the easiest and smoothest transition into a new vehicle I have ever experienced. They were caring, straightforward (which is more than you can ever want, dealing with money) understanding and communicative. This was truly a no-[censored] experience. Monique T was the sweetest, most accommodating salesperson I have ever worked with. She helped me every step of the way and would even text me to check in to see how I was doing as far as getting papers from another dealership. After the sale was done, she even walked with me over to the pre-owned building to support me while I talked numbers about buying out our other Jeep for my husband. When it came to returning his Ram, they made it effortless. She was so kind and truly made it an amazing experience. Can you believe I’m even saying that? An amazing experience LEASING A CAR?! Well, it was. Abe in financing was a gem too. He was personable and valued my time, knowing I had a new baby at home I had to get back to. He was knowledge and helpful, making sure all the paperwork was in order so I could be in and out of there. He also went to the service dept to ensure that our tires were going to be powder coated and not dipped. The extra steps he and Monique took to give us exactly what we wanted, was very refreshing! Go to Smith Haven for your next vehicle. You won’t be sorry! I wish I had dealt with them sooner. Thank you again for everything- you all are exceptional at what you do!

I aint been happy with this place since the day I bought my used 2017 Jeep Wrangler in the summer of 2020. Im a woman and I know a thing or two about cars cuz I grew up around mechanics. I know when somethin aint right with my car, but this place treats me like I dont know nothin. First off, they sold me the car with all the brakes needin to be replaced, hoses, calipers, pads and all. I had to deal with that mess less than a year later, so yeah, I take some responsibility for that. In April, they told me I needed to do the front brakes, calipers, hoses, and pads, but the back ones could wait. So they only did the front brakes and only the left side of calipers, hoses, and pads. They said the warranty only covers what really needs fixin. But I thought the whole front was gettin done, and I was okay with payin for what needed fixin. When I picked up my car, I realized the brakes still needed more bleedin. They told me its fine and that they worked on a million Wranglers and this is how all the brakes are. That was rude, talkin to me like I dont know what Im talkin about. Its my car, Im payin for the service, and I want to feel safe. If Im payin for it, they should fix it right then and there. They bled the brakes and said there was a tiny air pocket. No *** Sherlock. Well, now its July and I took my car back to get the back brakes and the rest of the bull*** fixed and replaced. Turns out, they didnt even do the front right side. I shoulda checked the paperwork from April, but who does that? Im bringin my car in to get it fixed, dont it look like I dont mind payin for what needs fixin? Hell yeah, thats why Im bringin it in. So now, after spendin over a grand, I pick up my car and there are still problems with it. They want me to come back so they can take another look. As negative as this post is, I gotta say the service manager has been real patient with me and the sales rep was nice. But I aint never gonna recommend this dealership to nobody, and thats a shame.

On 12/11, I made a deal with a salesman named James for a 2021 Ram 1500 Laramie in black. It was a 39-month lease with 15K miles per year, costing $454 per month. It seemed like a great deal, so I signed an agreement sheet and left a $500 deposit. The car wasn't immediately available, but James assured me that he would call me in a week or two when it was ready. About a week later, I received a call informing me that the car would be available for pick up. However, due to an approaching snowstorm, we had to delay it for a few days.

On the day I was supposed to pick up the car, I received another call stating that the car I had signed a deal for had been sold to another customer. This was the first scam. The dealer promised to find another car for me at a different dealership. For the next two weeks, I left multiple messages for my sales rep and the sales manager, Paul, but received very minimal response. It was frustrating to get transferred when I called the dealership and they refused to answer direct lines. Eventually, I was told that they couldn't find a vehicle at another dealer, and the issue was escalated to the General Manager, Charlie.

Charlie explained that his staff was young and inexperienced, which was why there was a lack of communication after the mix-up. He asked if he could order the truck for me from the factory, but it would take 8 weeks for delivery. As a concession for the inconvenience and because they had sold my car to someone else, he offered it to me at invoice pricing. I agreed to this and accepted his apology, thinking that I would receive the same or lower monthly payment for my poor experience.

After 8 weeks, on 3/11, I received a call saying that the truck had arrived. I asked for the new payment, assuming it would be lower or at least the same as originally agreed due to the invoice pricing "deal" they promised me. However, the sales manager, Paul, came back with a monthly payment of $550. I couldn't believe it. They were trying to make me pay $100 more per month than what I had originally agreed to and put a down payment on. This was the second scam. Obviously, I declined and asked to speak to a manager.

At 8:15 pm on 3/12, I received a call from the Sales General Manager, Dan. He apologized and said that the dealer couldn't uphold the deal because they couldn't take a loss on what they paid for the vehicle. This was not my problem. If a deal is agreed upon, it should be upheld, especially after such a terrible customer experience. This whole sales experience has been a nightmare.

After Dan's weak apology and complete lack of customer service mentality, I requested a call from the GM. I was told that it would happen the following Monday when he returned to work. I even requested a call from the owner, Brett S, but his response was dismissive. It was clear that they didn't care about providing good customer service. Shockingly, I didn't receive a call from the GM either, and I had to send an email to get any response, which was terrible.

The dealer has refused to honor the deal we worked out and has returned my $500 down payment. Not only was I scammed during the initial sales phase, but I was also scammed into waiting 8 more weeks. To make matters worse, the deals in March are not as good as they are at the end of the year, so it has put me in a worse financial situation. I will NEVER go back to this dealer, and I have warned everyone I know about my experience. The customer service was absolutely appalling, and they showed complete disregard for honest business practices.

I went to Smith Haven Chrysler Jeep Dodge because my engine had a problem, and luckily it was covered by the warranty since I bought a certified pre-owned jeep from them. However, when I came back because the check engine light was on, they charged me for a diagnostic, which they shouldn't have done because it was still under warranty and certified pre-owned. Then, I had to return a third time because of engine ticking caused by a faulty tappet that I had put on. They assured me it would be covered by the warranty. I contacted Mopar, and they told me the deductible was $100, not $200. To make matters worse, I was charged for both "parts" and "labor," even though I shouldn't have paid for any labor since Jeep was supposed to cover it. On top of that, they charged me for wipers that were never even replaced.

t to deal with this. He then changed his tune and said he would look into it further. After a few days, I received a call from Matt saying that they made a mistake and they would indeed refund me the difference in mileage. I appreciated that they eventually resolved the issue, but it was frustrating to have to go through all of that trouble in the first place.

Aside from the pricing and mileage mishap, I have been enjoying my new Jeep Grand Cherokee. It's a smooth ride and has all the features I was looking for. The interior is comfortable and spacious, and the exterior has a sleek and stylish design. I've taken it on a few road trips already and it has performed well.

The staff at Smith Haven Chrysler Jeep Dodge were friendly and helpful throughout the process. They answered all of my questions and made sure I understood everything before signing any paperwork. The dealership itself is clean and well-maintained, creating a pleasant atmosphere.

Overall, I am satisfied with my experience at Smith Haven Chrysler Jeep Dodge. While there were some initial hiccups with the pricing and mileage, they eventually rectified the situation and I am now enjoying my new Jeep. I would recommend this dealership to others in the market for a new vehicle.

After making a bunch of phone calls, my 2018 Jeep Compass finally got scheduled for service and they gave me a loaner car in March. I had my vehicle for 9 days and then they told me everything was checked and fixed, so I could pick it up. When I got the car, I noticed that the radio would turn off when the auto stop/start feature was on. This never happened before I brought it in for repair, but they say they didn't touch the radio. They did fix the auto stop/start issue, but they said I had to replace the alternate battery, which I had to pay for because it wasn't covered by the warranty. I think maybe they messed with the wires to make the radio keep playing when the truck goes to sleep. Another problem is that the transmission makes a banging noise when shifting gears. It still bangs when I'm driving. And sometimes the shifter doesn't go into park properly. I've been having these problems for a week since I got the car back. I've been calling them over and over again, but they keep telling me I'm on a waiting list and they don't have a rental car available. I really need my car for work and to drive my kids around. It's frustrating because the car only has a little over *** miles on it, so I shouldn't be having all these issues.

On Mon, Oct 4 my husband took my 2018 Grand Cherokee to Smith Haven Jeep for service. We bought the vehicle and extended warranty from them. We clearly told them about three issues that needed to be fixed, but only if they were covered by the Zurric extended warranty. The issues were the seat memory not working, the blown ***, and the roof shade separating from the track.

My husband had a question about the costs and billing process with the insurance provider, so he asked to speak to a manager. However, he was told that he couldn't. They said that Jeep needed to get paid. Thankfully, another employee helped us and explained that we would be responsible for the diagnostic cost of 1 hour per issue until the insurance picked it up. They said we would receive an update within 24 hours.

However, we didn't receive an update until Thurs, Oct 6 morning, and even then there was no update. Later that afternoon, they told us it would take an additional hour to diagnose the roof issue. We were told that the adjuster would come on Oct 10 or 11, but we didn't receive any update until Oct 14. They informed us that the moon roof shade/headliner was declined because it was considered *** and not covered under comprehensive coverage.

They told us to reassemble the car to its original state, which would take about 2 hours and cost approximately $2k. I had a billing question, but when I asked, they just said *** has to get paid. I didn't bother asking for a manager because I didn't want to go through an unpleasant experience like my husband did. I asked them to reassemble the car because I felt like I had no other choice.

The insurance provider clarified that since it's a cloth issue, it's not covered. But if this is the coverage the dealer sold me, how do they not know that the issue wasn't covered from the beginning? I know it's not a mechanical issue because the shade moves when I press the button. Why did they have to take the whole roof off at my expense just to identify that it's a cloth issue and not mechanical? I could have figured that out by pressing the button. Why couldn't they just charge me 1 hour to identify the issue? I feel like they took advantage of *** and their service was poor.

I bought a 2021 Chrysler Pacifica minivan from Smith Haven Chrysler Jeep Dodge on 11/3. In March 2022, I received a recall notice for a problem with the second-row quad seat to floor latch. I called to make an appointment, but since my minivan is our only vehicle, I needed a loaner car. I finally got an appointment on 7/19/2022 when a loaner car became available at the service department. They said they needed to inspect my vehicle first to check if the latch had failed, and unfortunately, it did. Smithhaven Chrysler of Smithtown had to order the correct part, but it took a few weeks for it to arrive. However, when it did arrive, it turned out to be the wrong part. As of today, 9/19/2022, my 10-month-old car is still at the dealership waiting to be fixed.

My father-in-law in *** is very sick and might need hospice care, so I really need a car to visit him. I'm allowed to use a loaner car anywhere in NY, but I can't borrow one to travel two hours away to *** to see my very ill family member. On top of that, my dog needed to go to the vet, but I couldn't take her because I couldn't borrow a vehicle. On 9/12, I emailed *** with lemon law paperwork, but I still haven't heard back from them. On 9/14, I received a call from a Chrysler case manager, but when I called back, she was out of the office for two days. Finally, on 9/16, I spoke to ***, the case manager, and she told me that my paperwork was denied because my vehicle is fixable and has too many miles on it. My car only has *** miles on it. Chrysler informed me that the wrong part received by the dealership in July never made it back to the parts department. Until the part is returned to the shipping ***, I won't receive the correct part. On 9/19, *** called and said the part will be expedited, but I've heard that excuse three times before.

I have four children, and three of them are in car seats. I don't have car mirrors because of fam cam, and I've been paying for services for my vehicle that I haven't been able to use for eight weeks. Today marks exactly two months since my car has been out of service. This is completely unacceptable.

On September 7, 2022, my daughter took my 2016 Limited Edition *** Ram to St. *** Center to fix the rims and a leak in the sunroof. *** was the main service guy. He talked to my daughter and said he would keep her updated on what was happening with the truck. He said the rims needed to be sent out and called the warranty people to get a check. She asked for a rental car but they said there weren't any available. Then they said she couldn't have one because we didn't buy the car at this place. I'm confused because I've brought my car here before and they gave me a rental. On September 7, *** texted me and said the rims were covered for $150 each and he would know the repair cost the next day. He didn't say anything about the sunroof repair cost. On September 8, *** called my daughter and said the sunroof repair would cost $500 and wouldn't be covered by the warranty. He said the specialist was available that day and if she wanted it fixed, she had to decide right away. My daughter asked what was wrong with the sunroof and they said they didn't know but they were gonna fix it anyway. How can you fix something if you don't know what's wrong? He said they were gonna get rid of all the stains, adjust the angle of the sunroof, and make sure it wasn't leaking anymore. She told him to do the work. *** said the car would probably be ready for pick up on September 9, Friday night. At 5:08 p.m. on September 9, they said they had to keep the car because they didn't get payment for the warranty. I've used Ram and the warranty company before and never had this problem and they gave me a rental car too. At 5:22 p.m. I got a call saying I can't have the car until they get payment on Monday, September 12.

Me and my wife ordered a fancy new 2022 Dodge Challenger from Smith Haven Jeep Dodge Chrysler on 4/9/2022. We put down a $1000 deposit and got word on June 20, 2022 that our ride was ready for pick up. We got it on June 25, 2022. This ain't our first time leasing from this place, so we trusted 'em. When we got there, we checked the car real good before starting it up, just to make sure there wasn't any damage. We signed all the lease papers with ***, who remembered us from before, and paid an extra $ ***. But when I turned on the car, I noticed it already had 96 miles on it, even though it was supposed to be brand new. And when I got home, the driver side door lock didn't work. I called the dealership right away and brought the car back on 7-2-2022. I didn't even drive it before taking it back 'cause of the door problem. They kept my car for about a month to fix it, but they didn't even bother to fix a known problem with the tire monitor, which I found out later. When I brought the car in, I talked to Sale Manager *** and he said he understood why I was mad about the mileage and the broken door, and that he would look into it and find a solution. But guess what? Nobody from the dealership, not even *** or anyone in Sales, ever called or talked to me or my wife when we called 'em about this. I ended up paying over $1000 in lease payments for a car I couldn't even drive, and nobody explained why. Plus, with all that extra mileage, who knows if my car will have problems with the drivetrain or other parts in the future. It's been a real disappointment.

On May ***, we dropped our 2014 Ram 1500 EcoDiesel off at Smith Haven Auto Group to evaluate a check engine light (CEL) issue regarding low fuel rail pressures that was occurring only during heavy accelerations. Besides the CEL issue, the vehicle was operating normally without any stalling or loss in performance since being purchased. While in the shop, we were advised that the diesel technician tested and evaluated the entire fuel system, including the fuel filter which was found to be clean and he experienced the same CEL issue we did and only while performing hard accelerations. We were then advised that the technician subsequently replaced the fuel lift pump in an attempt to get the fuel rail pressure up to where it should be. After performing this procedure, the vehicle as then again test driven and again the same CEL light came back on, again only during heavy acceleration procedures. We were then advised that the fuel quality solenoid that connects directly to the high- pressure fuel injection pump was removed and heavy debris was observed around the filter material of the solenoid. We were further advised that the technician performed a visual inspection of the fuel and deemed it contaminated. We were then advised by our Service Manager Mike G that because the fuel was contaminated, the entire fuel system will need to be replaced and were given an estimate of around $11k for the repair. He then suggested that we contact our insurance carrier. We were very surprised by this information since the truck was running perfectly fine up until the time it was dropped off at your shop. We went to the shop the following day May *** and picked up the vehicle at 4:45 PM. The truck was pulled out of the yard by the technician, we then entered the truck, pulled out of the lot at which point the truck suddenly stalled less than 200 feet from the dealership and would not restart. Since the dealership was closed we had to have the truck towed back to our home (at our cost) where it sat over the weekend. While the vehicle was home I was able to get a sample of the fuel on Friday May *** by removing the fuel filter housing and placing the key in the run position so fuel would come directly out of the housing into a sterile fuel sampling kit which I received from HO PENN for further analysis. We have a video of this procedure if you wish to review. The sample was dropped off at HO PENN in Holtsville later that day for analysis. We were advised that the results would be available in 5-7 business days. While awaiting the test results we contacted FCA and requested a roadside assistance tow, which per them was only to the nearest dealer Garden City RAM for repair under the vehicles extended warranty. After being towed to Garden City RAM and completing all the paperwork, we received a call from them after we returned home stating that their diesel technician was on leave and suggested that we have the vehicle towed back to Smith Haven for repair. Prior to doing so I reached out to Merrick Dodge and explained the situation to them and they refused to look at the vehicle and advised that we should have the vehicle towed back to Smith Haven. We then had to pay to have the vehicle towed back to Smith Haven. Several days passed and we received a call from the Service Manager Mike G. and the Diesel Technician advising us again that the fuel is contaminated via visual observation and the fuel the entire fuel system will need to be replaced. They then advised us that they will work on a detailed cost estimate and will forward it to us. Several days again passed and we finally received a quote for the work on May *** which was for $11,397.01. We then asked if a loaner would be available while the repair work was being performed we were told that no loaner would be available because contaminated fuel it not covered under the warranty. On Tuesday May ***, we received the test results back from HO Penn for the diesel fuel sample taken on May *** and the results came back acceptable which we provided to Smith Haven. Since the fuel is acceptable, the fuel filter was clean as verified by the Technician and most importantly the truck was running smoothly, with the exception of the CEL issue , when it brought into the shop on May ***, we are requesting that the vehicle be repaired to the condition it was in prior to arriving at Smith Haven, either through our extended warranty which clearly covers these parts or by the Smith Haven Automotive Group.

We brung our 2017 Jeep Wrangler into they're service department for a NYS inspection, a noise coming from the engine compartment and the check engine light. (at this time the Jeep was running fine with no issues other than decribed) The service adviser Josh called and informed us that the noise was from a worn pulley. The engine light was from a hole in the catylitic converter that appeared to have been damaged due to the engine and transmission mounts being bent backwards during an impact to the front end of the vehical and asked if it was in an accident? I informed him that is was hit in the front a few months ago but the damage was so slight that we did not feel the need to make a claim or have it repaired (bumper was pushed in slightly) He than recommended we file a claim with our insurance company because to replace to catylitic converter, motor mounts and transmission mounts the repairs would cost around $3000 dollars. I then called my insurance company to file a claim, They sent a adjuster to Smith Haven and they approved the repairs minus the Pulley which they deemed a wear and tare item. A few days later the service advisor Josh called to tell me all the repairs were completed including the pulley which we agreed to pay out of pocket $240. he also told us the engine code was cleared from the catylitic converter and we would need to return after 50 miles to do the NYS inspection. We went and payed the $3200 repair bill and picked up the vehicle, approximately 3 miles from they're shop the Jeep overheated. We brung it back to them the next day and asked why it would overheat after they're repairs when it has never over heated before? Josh said he would call me after they checked the vehicle, he called and told me that the water pump had a small crack on the impeller and the water pump would need to be replaced for $640 dollars, I asked how was it possible we never had an over heating problem before they worked on it and was told he couldn't tell me just that the waterpump was the problem. I agreed to the replacement of the water pump. They also did the NYS inspection at this time. Josh called and said that the Jeep was all good and ready to be picked up. We picked it up again and after approximately 30-40 Miles it overheated again (this time much worse antifreeze fluid leaking on the ground) We left the vehicle where it broke down and drove our other car to the dealership to see Josh, I told him what happened and asked again why this is happening when we never had an issue with the coolant system before? He said he didn't know but he would have the Jeep towed back to them and see whats going on. He called me a few hours later and said there was now a problem with the engine and they would need to tare it down to see the issues, he wanted me to agree to $1500 dollars to take it apart to "find" the problem. I refused and asked to speak to the Service manager. Josh told me the service manager was very busy because he oversees 4 other shops and that he would call me back when he had time. The service manager Dan called me back several hours later, After I explained all that had happened I was told that his service people were trained technicians and they're repairs could not have caused the issues with the overheating (keeping in mind he did not inspect it himself) and if I wanted the vehicle fixed I would have to agree to the $1500 dollars just to tare down the engine before they can tell me whats wrong with it. Again I asked what is causing my vehicle to overheat when it never did prior to they're repairs? (he had no answer). I then contacted my insurance adjuster again and told them what was going on and that my vehicle was still in the shop and had major issues, they sent the adjuster back to Smith haven to investigate and found nothing pertaining to the impact could have caused the problems with overheating the vehicle and felt that the service technicians may have caused additional problems during the repairs. (They would not be able to cover the additional problems unless they were proven to be related to the accident). I then went to speak to Charley the General manager of The Smith haven dealership, I asked him if he had 15 minutes to meet with me to discuss what was going on with my Jeep in they're service department. The GM said he is not taking any meetings due to covid but would call me with in the hour. He did call me back and I explained the entire situation to him and after finishing he said he was terribly sorry for what was happening and offered to buy out my exiting loan and get us into a new Jeep. (This was not what I wanted but facing possibly spending thousands of dollars for a new engine and no one taking responsibility I said I would be interested) The GM Charlie then looked up our 2017 Jeep Wrangler with the VIN # and said he would give us $24,000 for our vehicle (our Jeep was leased new from Smith haven in 2017 and then we bought it out this past December) We owe $25,800 on the loan but excepted his offer of $24,000 if we bought a in stock Jeep from the Smith haven dealership. He asked me to come to the dealership and pick another new Jeep Wrangler, We went the next day and picked a Jeep from what they had available, The sales manager Dan provided us with the payment options and after making a deal had us fill out all the applications. Dan said the new vehicle would be ready for pick up in 2 days but that he would call me the next day after scanning in our 2017 Jeep to let me know everything went though. Dan called me the next day to tell me the deal was off because the GM Charley thought that we had an extended warranty on our 2017 Jeep when he made the offer, which is ridiculous because if we had an extended warranty we would not need to take a new loan on a new Jeep, We only wanted our Jeep back in running condition! This is absolutely the worst experience I have ever had with a dealership from they're service department to they're management. I have since had our Jeep towed out of Smith haven service department and currently trying to figure out my options.