Auction.comWon Bid/Lost House

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a verified customer
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I was called with in minutes of winning the bid. This Property was 2317 Catalpa St Waukegan IL. I was instructed to print all the paper work and have earnest money delivered by the end of the next business day. I did not have access to a fax machine, so I contacted the person who was handling my transaction. Her name was Heather, she instructed me to scan all signed documents, the receipt of sent earnest money which I had wired transferred that very day, and scan along with the signed documents and e-mail all to her e-mail address, she then stated that if there were any problems she would call me the next day. Since the end of business day would have been on a Friday she stated she would contact me on Monday when she would return to work if there were any problems. I did not receive any calls, a week went by and 0 calls came from Auction.Com so I of coarse assumed that everything arrived as asked. Then all of a sudden a week later I get a call stating that they were still waiting on the documents and earnest money, however it was not the person who I sent the documents to. I returned the call asking what the trouble was, then I was told they did not receive my documents, I was like how can that be I e-mailed them as directed to their associate Heather, well there was the problem she had been out sick for the last week and did not notify anyone to handle her current work load. Apparently she returned to work that following week, I was out of touch as I was lead to believe that everything was in order, I became ill myself and access to voice mail and e-mails were left unchecked. However with the information provided to me the closing was not going to take place for another 4 weeks, and since I sent them all the documents, and they had my money I was not expecting any more surprises. Well when I got which was one week I started to receive calls that I needed to call this Heather, that the proof of funds from the bank that I scanned like all the other signed documents was told that the picture of the proof of funds was to small. I am like really you have to be joking since all the documents I scanned were sent through e-mail the exact same size. By the time I was able to start to call I get an e-mail stating that the cancelled the deal because I did not respond in time. This huge company cannot enlarge a scanned e-mail, besides that they had my money the closing was not scheduled for another three weeks what was the big hurry all of a sudden. How come the very week that all the paper work and earnest money was sent, and Heather was out sick how come there was no urgency then. I tried calling the Attorney who I wired transferred the earnest money too I received no response and was unable to get a hold of anyone at to provide answers as to what happened. The house never went back up on Auction, or did it go back on the market at all but as I checked the tax records the house now belongs to a person who lives in my same town who is a real estate house flipper. Some how I believe this person was able to push me out of the deal with the help of so he could steal this opportunity. This happened at the end of June beginning of July last year. I had plans for this house as it would have been my first time buying a income property. It was a cash deal at which I had the cash available and there was not going to be any issues on my part for this completion of this transaction. But some how they created this phatom problem that cost me the deal. And now have suspended my account. I tried to call and they put all fault on me.This was clearly a mistake by there associate since I did everything as instructed, this person being out sick did not inform anyone of her current transactions, so either this was done to cover up her mistakes or this was to help this other person to get the house instead of me. I would have made over 50, 000 on this deal and because of this I lost that potential income and have been unable to find another deal for this same cost. They screwed up and I paid for it

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