CalAtlantic Homes

I purchased my home in 2016 October, one story four bedroom only myself living in this house set the sprinkler system to the schedule time according to county guidelines. After noticing my high water bill every month for the last five years and speaking to my neighbors about it, I realize mines were oddly higher than everyone else’s who had bigger families and bigger homes. I hired a sprinkler technician to come check out my sprinkler system. Since I realized I didn’t have any leaks inside my home, he then stated that the main line and actually showed it to me that connected, the sprinkler system from the water in the home was damaged at installation and was reconnected with the incorrect tubing and continuously had a leak underground so far down that I couldn’t even notice above ground, this was the builders' responsibility to make sure this was correctly installed with no leaks, this cost me over $6000 in the last five years worth of wasted water and money. I’m posting on here and I’ve contacted the builder

I'm following up regarding my roof that has had leaked three times since I purchased my home in December 2016 . There has been no resolution to my issue and I want to make you aware that I am now retaining an attorney and going to my local media.

Respectfully,
Home Owner

I am the owner of property at Shannon's Glen in Jessup Maryland. I purchased my home from Lennar on December 14, 2016. Soon after, I had issues with my roof leaking twice approximately 2017. The builder, Ben Shreve was notified and took care of it both times. Recently, my Roof has leaked again in October. Cal Atlantic sold their company to Lennar and I immediately contacted Lennar. TC Backer construction was notified and I spoke to Chris Backer who is the Senior service manager. He sent someone to assess and take pictures in the beginning of November 2021. He agreed that the roof should not have leaked and it could possibly be faulty shingles. I was told he would get in touch with Mike Rawlings to track the manufacture for the shingles. He was pleasant and told me he would be of any assistance I needed. I never heard back and called Mr. Backer again on November 29, 2021. He stated the case was out of his hands and there was nothing he could do. I Called Lennar and spoke to Angela on 11/29 with no resolve. I called again in December 1, 2021 and spoke to Stephanie and I was told they would follow up and they would give me a call back on 12/7. Unfortunately, I never received a called back. On December 7, 2021 I spoke to Mr. Ashley and learned that my case was closed and he had to reopen it. I received an email from Mr. Owen Kilcullen, a customer care representative for Lennar regarding my situation initially, and again on December 9, 2021.
I was told the shingles was manufactured by a company GAF and I needed to track the company down and ask about their 25year warranty. I have also contacted the original roofers, Abel Roofing Company, who were of no assistance as well. I am not sure if I should have to go through so much to get assistance with a leaking roof, but it truly has been an ordeal. I have spoken to several neighbors and they have the same issues.
Listed below is a current picture of the leak from October as well as the names and contacts of who I have spoken with or been referred to:
1. Lennar: Division number [protected]
[protected] warranty department

2. TC Backer Construction: Chris Baker senior service manager [protected]

3. Robert Young area manager for warranty
Robert. [protected]@lennar.com
Main office [protected]

4. Lennar Customer Care Rep: Owen Kilcullen:
[protected], Owen. [protected]@lennar.com

5. Able Roofing: [protected]

I purchase a home from Ryland/Cal Atlantic in 2017 with the windows installed by Builders First Source (according to paperwork provided by the builder).
After contacting Builders First Source - they don't have my home address in their system, and asking for invoice or PO number (which I don't have, since builder Ryland/Cal Atlantic was making purchases).
Community was sold to Lennar shortly after I closed on the home.

One window in my home is showing sign of condensation inside the insulated glass. The window has a warranty for 10 years. Please provide replacement or a repair if applicable.

1. Description of the product - Insulated Window
Cardinal CT-39
Safety Tempered
16CFR 1201 CII
ANSI [protected]
4MM U A SGCC 5102
10/20/2016

2. Nature of the defect:
Window has a condensation inside insulated pane window, there is discoloration/moisture between the glass and visible rust inside the window.

The best advice I can give about Lennar in the Triangle area is to just stay as far away as possible from them. And if you put a deposit down, do whatever you can to get it back. I bought a house from them nearly 2 years ago in Holly Springs and the whole process was filled with out-right lies. I still have a list of items that they said would be fixed before closing, I have documentation that says they were fixed, it was all a bold face lie and I'm still waiting for them to get done. And some of the items are serious. It's so bad, I don't even feel safe in the very home I invested in. This is not a good way to live. Here a just a few examples:
* Basement is leaking. This means the foundation is messed up. They tried fixing it several times and evidently are now giving up. Lennar doesn't stand behind the very foundations that their homes sit on. This is a major mess. This is what I saw several months before closing and it's still leaking: https://1drv.ms/u/s!Al4wz1F7sopdtl6HTM3hmW_fE2oc?e=Co1onI
* Doors aren't straight and it's getting worse, walls seemed to be bowed, floor is creaking and it now the floor started popping. They tried to fix the creaks but that didn't work. And they already said fixing doors would likely make it worse. Clearly Lennar doesn't stand behind the framing of the house either.
* Yard has erosion problems. They said before closing that the "grass would soak it up." Not true.
* I've had problems with HVAC, plumbing and electric. I even had to replace light switches.
* Paint all over the outside siding. Looks like they spray painted on a windy day. They thought the rain would clean it off. It didn't. Power wash didn't work either.
* And there has been a long list of interior items, ranging from cracked stairs and railing, paint all over the stairs and railings, they plastered the ceiling after fixtures were in, paint on the fireplace.
I had the house inspected twice before closing and each time the inspector found items. This, by itself, isn't necessarily bad. But Lennar only fixed about half the items. And I have pictures to prove it. That was a waste of money.
I knew driving to closing that this was going to be a mistake, but like most people I would have been homeless if I didn't close. Don't get yourself in this same situation.

I purchase a new townhouse end of february 2018, since I moved in the property I had all kinds of issues, I had to deal with, from kitchen cabinet doors falling on me, to shower handles being loose and wood floors all scratched and carpet falling apart! Is just the tip of the issues of problems dealing with the house. Their customer service is just horrible, they have been giving me the round around for almost a year about my damage wood floors and they refuse to repair!
Its sad/discusting how they treat their customers! They claim to help but they don't.
I would advise anyone considering to purchase a house from this company to think twice!
If I had the chance to not purchase this property I would not! Word of advice: proceed with caution when dealing with calatlantic/lennar

I trudly regret this purchase! I will ake sure people know how they treat their customers and service!

We are purchasing a new home from calatlantic. All contracts have been signed. However, many things were not disclosed. We purchased a spec home and were given paperwork on many of the selected plans and options, but not all. For a lot of the plans we were shown pictures and directed to the website. We asked for several choices for things which had not been started yet, such as a color on shutters and garage door, a side door to the garage, months in advance, but were always told absolutely nothing can be changed. Although we were misinformed regarding kitchen appliances, where we were told the appliance set up was totally different from what was installed. Same with kitchen lighting. Sales representatives we dealt with informed us they were not allowed to address such customer concerns. Now we see the garage door has no windows. The model we were shown showed windows, also the picture of our model on the website shows windows. The construction manager told us his blueprint, which we never saw, did not have windows. Then, for the first time, we were sent a selection sheet showing a door without windows. This was not in any of our previous paperwork. We are spending an enormous amount for this home, and are treated like we are a real bother for asking questions and pointing out misunderstandings. It would be easy to change the panel to one with windows on the garage door, it hasn't been painted yet, but they would rather fight about it than admit we were misled, and make the correction. We have bought several new homes and spec homes in the past, but we never treated with such an uncaring attitude.

If I may introduce myself, my name is TJ Poitier, I am a resident of your Palm Meadows Estate property. I have been a resident since September 22, 2017. Nevertheless, I have provided a punch out list to who was my property manager (Bobby Blackburn) shortly after my husband and I moved in. Some of the items were repaired while others were not or repaired unsatisfactory and in some instances causing additional damage. Since this initial punch out list I have provided several updates to include images of these items. I have not had these issues resolved and this is totally unacceptable. This has been going on since September 25, 2017. The most recent punch out list update was sent on April 20th, nearly one month ago. I work Monday-Friday and cannot continuously take off from work. I was off work for more than a week and provided your customer service with a list of items to be repaired and the dates I would be available and NO ONE was ever scheduled to complete any of the repairs during this timeframe.
Another issue is they seemed to have caused damage to my house as well as my husband brand new 2018 truck. We have provided an estimate mid-April. Your manager Todd Shidaker, seemed to think that we should have filed a claims with our auto insurance. I beg to differ; just like the damage to my home, Lennar is responsible for any damage caused by their contractors. How dare he suggest such a thing instead of taking responsibility of the damage. I have pictures of the equipment, the proximity to the house, as well as the damage to the truck. We have spoken with one of the managers, however, no timeframe of receiving these funds to repair this damage—again, unacceptable. They claim they would repair and repaint the house when they finished with the construction the home next door. They are close enough to completing and I want our repaired and repainted ASAP.
Here are some of the issues:
They came out and adjusted the front door in efforts for it to close properly. Consequently, the adjustment left a gap in the top of the door and cause mobility to the top of the door and ultimate this movement cracked the door.
We have reported the tank on toilet broke. The property manager concluded that was tightened to tight and it ultimately broke.
The carpet looks really worn and it has lines in it as though it wasn't install properly.
Door trim was repaired because one side of it was too short weeks ago and no one has come out to caulk and repaint it.
The trim in my master bathroom has not been repaired satisfactory.

Ultimately I want all the repairs I provided to be completed as well as my husband's truck to be repaired. Not to mention I'm expecting guests at my house in two weeks and do not want these imperfections to be detectible. I will follow-up this email with a phone call. Thanks in advance for your assistance.

We moved in June after waiting for the construction to be completed for a year.AC/Heater issue has not resolved since then.

Second floor has a smaller unit. One room overheats, or overcools while the others perform so poorly. It gets really cold or hot in those rooms depending on the outside temperature. Several people came to the house.

Several calls made. We have to abandon our jobs so they can come to the house. When I several I lost the count. Each time they come they don't' know what is going on, clueless, or they are giving a different science lesson which I find it extremely funny because I am a scientist.

Calatlantic warranty manager would care less. My husband emailed him several times. No sympathy. Brand new unit and it is working like it is 100 years old.

Let me tell you about the paint. By the way we didn't hold back from any expense. This house cost us 927 thousand. So yes we do expect high quality work.

You simply touch a wall with your jacket it leaves a mark. Any cord gets near to it, forget it. I talked to them and they said that is what they use in every home. There is so much more stuff since the day we moved.

Painters, drywall people, stairs people had to come several times to correct areas that had bumps, scratches, uneven walls. Some of them could not even be resolved. I just gave up. Pool had surface issues, and now the whole coping is being redone.

We installed a whole technology system overall the house, central speakers, cameras, etc. But the ethernet cables do not work properly. Wifi is not working properly either. We hired an outside technician to resolve.

They said when the Calatlantic contractors installed everything they created a huge mess. Everytime we talk to them they blame spectrum or the speed which is not the issue. Technician informed me that it has nothing to do with that. My school has the same speed and the whole school benefits from it.

My husband works from home, yet connection continuously fail. There is no cellphone reception in the neighborhood. So you depend on wifi calling. Well if there is no wifi, guess what?

Manager didn't care about our concerns either. We sold our home and wanted a brand new home because we didn't have time for contractors to repair. Since the day we move there is not a month go by we did not call for ac issues or paint job or technology issues.
I have several emails, text messages to the builders, phone calls, warranty requests to document my concerns. Currently I am still waiting for AC/heater issues to be resolved. Calatlantic warranty manager and the Delair supervisor were supposed to call me on March 13 after my request on March 12. Still nothing.
We would like our warranty be extended, because we do not trust the quality of the Deklair product anymore. If this is an architectural issue, it has to be resolved.

Issue recurred. Last year front yard was flooded around city water connection to house main line, you came in and exchanged a plastic pipe connection and front yard had to be re-done after flooded, now same problem recurred, water flooding front yard and leaking into street, please address ASAP. address 15536 Tanner ridge rd, San diego, CA 92127
phone [protected]

First of all, early September hurricane IRMA was threatening whole of Florida when I was installing hurricane shutters with whole neighbors assisting each other find out that one of the set which is to cover largest masterbedroom window is missing from the hurricane sets provided by builder. It was Thursday so I send a email to Customer service Coordinator, asking for their cooperation on this manner ( due to outage of plywood's in home improvement center) I was asking if you can not get the shutter to me in time least just provide a plywood to cover the windows for now, then we could talk about the company's responsibility later.

All the emails were answered promptly with pushing off responsibility to other people to take care of it, but no contacts were ever been made by them, and telling me partner company had contacted me but no phone call ever came to me so I asked what phone # they used, didn't provide # just said they call my home phone # that is B/S of course, my phone # is under confidential and I did not have this home pH # when I purchased the home.

This person is keep playing games and making excuses from two and a half, I do not know how she still employed.

Calatlantc CORP. must not care how their customers are treated.

we had water swap into our home from hurricane irma. We were the only house on our street that this happened to. Calatlantic made up how and where the water came in from and told us they wouldn't help. Told us "oh well". The stated the water came in through the door of window. Neither place has any water damage around it. Florida hones are supposed to withstand 140 mph winds but that doesn't include water coming in.

We are filing this complaint to express our grief, disappointment and concern for the lack of safety that Calatlantic (Ryland) has surpassed when developing a secure barrier between Waxhaw Marvin Rd. and our property and the outer barrier of the Cureton community. My wife and I fell in love with Cureton, for its beautiful homes and greenery, however we’ve always questioned the aesthetics and safety of the land that touches Waxhaw Marvin road. When we purchased and walked our property back in November 2013 at 9012 Rochedale Place in Cureton, we asked Ryland and George Siek (the builder at the time) if the developer would put in a barrier to protect our property from Waxhaw Marvin Rd. We were never given a clear answer, however prospective neighbors who were also concerned about security from the road got a barrier of trees in order to sell the inventory home; and we got nothing! Since then my property has been filled with trash from passerby’s, people on leisure walks and any other activities that people in the community feel fit. We take pride in our property and community (Cureton) and the lack of a protective barrier does not allow that pride to be shown. We were promised by George that we would have a "privacy tree barrier" between the backyard and the road (6 trees were left). Standing on a wooded lot, this promise was very deceitful. Telling a homebuyer that they would receive a tree barrier to block the road from the yard and then it actually only being 6 trees?

However the most important part of this problem is the safety issue. Someone threw a beer bottle out of their window as I was watering the trees and grass, coming close to hitting me, but on July 21, 2014 came the ultimate fate of what my wife and I have been worried about. A woman driving her F150 hydroplaned off of Waxhaw Marvin Rd. and into my backyard. If anyone in my family was in the backyard, anyone could have been hurt or even worse, KILLED! We are demanding that something be done immediately to resolve this concern. We feel that a berm or a privacy wall should have been installed at the very beginning and would be the most effective resolution, in that it will create an effective protective barrier and an aesthetic barrier to the community. We pass so many communities in our travels (photos included) and I see so many beautiful berms that have trees, plants etc., and some that are just mounds of dirt covered with landscaped sod. Both are beautiful and serve a purpose. Considering our home is a $500k+ home, it’s an embarrassment that Ryland/Cureton didn’t want this setup for this side of the community. In conversation with Kara on July 24, 2014, it was agreed that our property was the ONLY property in Cureton/Ryland that touches the road that does not have a protective/ aesthetic barrier. When I complained the 1st time a couple of years ago, Robert Bennett (Division President) came to our home and didnt provide much assistance. He had 4 or 5 trees installed between the backyard and the road (not fixing the issue at all, just putting a band aid on the problem). We never accepted this a resolution but if he was willing to add trees, so be it!

More recently we have experienced the icing on the cake. We have since placed our home for sale July 2016. We have received a ton of visitors to the home (approximately 50; 5 didn’t even come into the house). The road is literally in the backyard and potential buyers have said "why didn’t the home builder install a barrier between the yard and the road. This is a deal breaker!" We CANNOT SELL OUR HOME because of the lack of concern from Ryland. Several local builders have stopped by and said they dont think the yard is distanced legally from the road. I reached out to Darren Dupree prior to filing my formal complaints. He has no interest in listening to our concern or helping us with our issue. Literally went to "the books" and gave me an answer that he came by our house, saw the concern and his decision is final that he won’t help. Because 4 trees were installed does not relieve Calatlantic from addressing the actual concern. I have listed my home at $565, 000, we are now down to $529, 000 and are discussing a final reduction to $510, 000 to try and entice a buyer. If there wasn't deceit on Ryland’s behalf about the tree barrier, a privacy wall installed by the builder (because the HOA will not allow us to install such a wall) or a berm and trees to block the road, we would not be having this issue. I DO NOT WANT to speak with Darren Dupree. I want to speak to someone from Corporate. I have spoken to several neighbors about cut corners Ryland took with various issues and we are seriously considering taking legal action. I really hope to hear a response in a timely manner.

I moved j to my house in June and have had nothing but issues since I have moved in. All were avoidable issues but the corners cut during construction are embarrassing. So far I have found that my steps were never sealed, my water pipes were not properly sealed and this resulted in water in my basement, a section of my upstairs hallway floor is missing, doors are framed uneven and don't lock properly, siding is popping and not painted in sectikns, my entire kitchen floor is uneven, back decks railings are uneven, and I'm fairly certain that my roof leaks, and almost all of my upstairs faucets are loose. I hate this home and would never recommend this builder to anybody.

Hello,

My name is Michael Jones, I live at 32167 Wenlock Loop, Wesley Chapel, Florida, 33543 (Windsor Community). Problem: Saturated carpeted floor.
Unknown origin of saturated floor. Floor is carpeted, so can not tell if water is originating from a busted pipe in wall (does not seem likely), or from underneath floor. Nothing was spilled on floor; concerned about mold setting in. Please respond soonest.

Respectfully,

Mike Jones
Cell: 813.447.1476

The home model “Clearwater” represented no basic options as to the standard build of the home being purchased. Are understanding from reviewing the model home walk through that what was that this home was similar to what was being purchased in respect to flooring, cabinets, baseboards, plumbing fixtures. It wasn't until 30 days after signing the sales contract we had been assigned the first available appointment with the design center where they informed us otherwise. The building materials shown at the design center did not represent what we had purchased and in order to upgrade to this level of building materials that is represented in the model it would require exceeding the expected appraisal value. We had been misled of what was portrayed as standard options. This home price with basic items similar to model exceeded our ability to purchase given the excessive upgrade costs. a refund of the good faith deposit provided as no permits have submitted to Osceola County permit center to date.

Please read on

I am requesting that Henderson Building and Safety to review excessive notched joists.

I have plenty other emails with even more complex issues.

Alex,

As a courtesy to who? CalAtlantic and its subcontractors are the ones who installed the defective work, not the Kowal's.

So please do not make it sound like your company is doing us a favor or going above and beyond because you're not. As a matter of fact, your customer service rep. Linda had no clue as what as to what work was required even after the numerous emails between my wife and her. "She thought we needed tile work in powder room when it was clearly spelled out it was the laundry room." I could go on and on, but the email trains themselves are self-explanatory and a matter of record.

CalAtlantic is the one that is inconveniencing and costing the Kowal’s time and money 1-1/2 years after final purchase to accommodate your people to rework all the problems we have had with CalAtlantic. And let's be clear, this is not just the first time we are having a conversation like this. Again, there are numerous emails stating the problems we have had with CalAtlantic.

I'm sure you saw the tile installation picture of cracked tile and incorrect grout color in our laundry. Who allows there subcontractor to do this? Where was you quality control or field supervision?

We did not buy cracked tile or the wrong color grout. I will not except anything but new work, this is to include the grout, it will not be dyed! I did not purchase it that way and dye wears out.

As I stated, I will be home the 13th through 15th to oversee the work which CalAtlantic has not.

I must now bring to you attention that we may have more areas of uneven floor in the great room along the walls. We will need to look at this issue again.

Thank you,
Ed Kowal

-----Original Message-----
From: Alex Horwood [mailto:Alex.[protected]@calatl.com]
Sent: Monday, May 08, 2017 11:45 AM
To: Kowal, Ed
Cc: Betty Kowal; Tyson Williams
Subject: RE: Kowal Residence

Ed,

Tyson and Linda attempted to go above and beyond last week by taking the unusual step of scheduling work for Saturday and Sunday as a courtesy. Our contracts with our trade partners mirrors our contracts with our homeowners concerning warranty work requirements, they are required to be available during business hours on regular business days only. Moving forward, we can only expect them to match their obligations as such.

We have kept the current schedule as is for the next three days. Please let me know if you wish to keep this schedule or change to other business days.

*Please note our office has moved

Thank you,

Alex Horwood
Customer Service Manager

CalAtlantic Homes
Continuing the legacies of Ryland and Standard Pacific
9275 West Russell Road, Suite 240, Las Vegas, NV 89148
office: [protected] | direct: [protected]

Alex.[protected]@calatl.com
calatlantichomes.com
NYSE: CAA

Las Vegas

-----Original Message-----
From: Kowal, Ed [mailto:James.[protected]@skanska.com]
Sent: Monday, May 8, 2017 9:31 AM
To: Alex Horwood
Cc: Betty Kowal ; Tyson Williams
Subject: Re: Kowal Residence

Alex,

All work moving forward will be scheduled when I'm home this weekend. May 13 - 15. I don't want to hear unfortunately because calatlantic does not provide quality work or have qualified field supervisors. I will supervise moving forward. The Kowal's are not available from this day and time. Please sch the times that I'm personally available. Calatlantic has wasted enough of my family's time and money.

Ed Kowal

Sent from my iPhone

> On May 8, 2017, at 9:25 AM, Alex Horwood wrote:
>
> Betty, the flooring does not have to be re-done. The chipped tile will be replaced and we can stain the grout in the laundry room to match. Unfortunately, our trade partners are only available during normal business hours. We should be able to wrap this up pretty quickly, with the baseboard today and the paint tomorrow, we can finish on Wednesday with the tie repairs.
>
> *Please note our office has moved
>
> Thank you,
>
> Alex Horwood
> Customer Service Manager
>
> CalAtlantic Homes
> Continuing the legacies of Ryland and Standard Pacific
> 9275 West Russell Road, Suite 240, Las Vegas, NV 89148
> office: [protected] | direct: [protected]
>
> Alex.[protected]@calatl.com
> calatlantichomes.com
> NYSE: CAA
>
> Las
> Vegas html>
>
> From: Betty Kowal [mailto:[protected]@yahoo.com]
> Sent: Monday, May 8, 2017 9:15 AM
> To: Alex Horwood
> Cc: Ed Kowal ; Tyson Williams
>
> Subject: Re: Kowal Residence
>
> Alex,
>
> I will make sure my son is there at 1:00 to let you in to look at the grout. It doesn't make sense to have the trim company come today since the flooring clearly needs to be re done. Going forward, all work will be done after 6:00 PM when I get home from work. I can not take time off from work for this and clearly your workers need to be supervised to do the job correctly. I am not going to keep going through this frustration dealing with workers in my home doing work that is not done correctly.
>
> Thank you,
> Betty Kowal
>
> On Monday, May 8, 2017 7:53 AM, Tyson Williams wrote:
>
> Betty,
>
> Alex will call you about this and the rest of your schedule today.
>
> Thank You,
>
> TYSON L WILLIAMS
> Operations Manager
>
> CalAtlantic Homes
> Continuing the legacies of Ryland and Standard Pacific
> 9275 West Russell Rd., Suite 240, Las Vegas, NV 89148
> tyson.[protected]@calatl.com
> calatlantichomes.com
> NYSE: CAA
>
> Las Vegas
>
> From: Betty Kowal [mailto:[protected]@yahoo.com]
> Sent: Monday, May 8, 2017 7:43 AM
> To: Tyson Williams
>
> Cc: Kowal, Ed
> ; Alex
> Horwood
> Subject: Re: Kowal Residence
>
> Tyson,
>
> I am sending you photos of the tile job done yesterday in the laundry room. Since the grout is now dry I would think it would match, but it does not. There is also a chip on one of the tiles. Why the guy would put that in with a chip is beyond me. I am addressing you on this because I want you to see the kind of work that gets done by workers you send to our home. You wonder why we are so frustrated?
> [image1.JPG]
>
> [image2.JPG]
> On May 7, 2017, at 2:27 PM, Tyson Williams wrote:
> Betty,
>
> I am extremely unhappy about the grout and the entire scheduling conflict today. I personally informed them to bring grout. I feel since Alex has been to your home and seen the issues, he can properly schedule it more accurately to reach to goal to get it complete.
>
> I truly want the same thing you do; to provide you with the home the way it should be. I will get with Alex in the morning to see what is still needed to be complete. From what I think it is baseboard (tomorrow), then paint, and clean. Now grout since the installer does not have grout.
> Thank You,
>
> TYSON L WILLIAMS
> Operations Manager
>
> CalAtlantic Homes
> Continuing the legacies of Ryland and Standard Pacific
> 9275 West Russell Rd., Suite 240, Las Vegas, NV 89148
> tyson.[protected]@calatl.com
> calatlantichomes.com
> NYSE: CAA
>
> Las
> Vegas html>
>
> On May 7, 2017, at 2:19 PM, Betty Kowal wrote:
> Tyson,
>
> Yes I did speak to the floor guy and he has arrived at the house. My son gave him the box of tiles and he asked if we had the grout. You asked Ed that question and he told you we do not have grout. I'm not sure what he is going to do now.
>
> All we want is the repairs completed and done correctly so we can have our home back the way it should be without all of these problems, confusion and inconvenience. This is just way more difficult than it should be and very frustrating and disruptive to our daily lives.
>
> If you would like us to deal directly with Alex that is fine. As long as he gets everything completed and is available if needed. If we are dealing only with Alex then it needs to be only Alex.
>
> On Sunday, May 7, 2017 1:50 PM, Tyson Williams wrote:
>
> Ed and Betty,
>
> I just heard from the tile install that he is five minutes away and has spoken to Betty. He has items to cover the appliances. I am not entirely sure what was promised by covering the appliances as I have only stepped in the help expedite the tile. I believe this is a true issue of to many people involved causing confusion. All our team wants to do is make this right and fix the issues. I think going forward it would be best if you both deal directly with our Customer Service Manager Alex. This will ensure everything is scheduled by one person.
>
> I understand your frustration; all we've ever want to do is provide good customer satisfaction. I hope the tile can be completed today and we can move toward the finish of the laundry room/powder room.
> Thank You,
>
> TYSON L WILLIAMS
> Operations Manager
>
> CalAtlantic Homes
> Continuing the legacies of Ryland and Standard Pacific
> 9275 West Russell Rd., Suite 240, Las Vegas, NV 89148
> tyson.[protected]@calatl.com
> calatlantichomes.com
> NYSE: CAA
>
> Las
> Vegas html>
>
> On May 7, 2017, at 1:35 PM, Betty Kowal wrote:
> Tyson,
>
> I have had to have my son stay at the house and not work during the scheduled times so your workers can be there. Also, Linda said the workers would be there Sunday at 8:00. That worked because I had to leave at 8:30 so I could have let them in. She changed the time to 8-10 late Friday afternoon. That is why the schedule had to be changed. And I gave my 702 phone number to Linda a while back when we were dealing with other issues in this house. Linda also said the washer and dryer would be covered to avoid damage. Nothing was covered when I got home.
>
> On May 7, 2017, at 1:11 PM, Tyson Williams wrote:
> Ed,
>
> I have done everything possible to accommodate schedules and pull out all stops to ensure that things get done at your home per your schedule. Even when the schedule is set all day Friday and then last-minute email came through to change the timing on a Sunday I made a call to ensure that the timing was changed. It sure what else I would have been able to provide. If you would like; I can have my boss call you tomorrow.
> Thank You,
>
> TYSON L WILLIAMS
> Operations Manager
>
> CalAtlantic Homes
> Continuing the legacies of Ryland and Standard Pacific
> 9275 West Russell Rd., Suite 240, Las Vegas, NV 89148
> mobile: [protected] | office: [protected]
> tyson.[protected]@calatl.com
> calatlantichomes.com
> NYSE: CAA
>
> Las
> Vegas html>
>
> On May 7, 2017, at 1:06 PM, Kowal, Ed wrote:
> Tyson,
>
> I have one question for you before I send an email to your corporate office and until I reach someone at calatlantic who care about quality work. WHY IS YOUR OFFICE, FIELD PERSONNEL AND SUBCONTRACTORS SO UNPROFESSIONAL? Linda who has no idea what's happening at our home continues to make mistakes, she has Betty's 702 number and WHY WILL YOUR SUBS NOT PROTECT OUR HOME AND APPLIANCES?
> ANY COMMENT OR EXCUSES?
>
> YELP,
> Ed Kowal

The sales rep in Legacy Ridge, Westminster, CO said on our first visit that a list of options she presented could be modified. We stated at the time that we would not want the wet bar in the basement and could use the savings on something else we wanted, such as hickory floors. The sales rep did not say "no". Later after considerable effort to review the application, disclosures, and get a loan commitment, the rep said the bar could not be removed. We then explained that we had an aversion to this, as some of the family does not consume alcohol, and we did not want a central feature like that. The rep still said no, even to the possibility of putting in a plumbing cap, or some way to minimize the option so as not to be a "bar". We are disappointed that we had to request our $10, 000 deposit back, and now we are out of pocket $700, because we did get permission to add a fireplace in the living room upstairs, and had to pay that to get the permit. The rep also said we could be reimbursed for driving about 40 miles to see a built version of this model, which we did. We imagine that's gone too.
Overall, a disappointing experience. It truly seemed like the house would have been great if CalAtlantic could have compromised, but the rep said that "corporate" refused.

Bought new home in mid 2015. After several months moved in, I started to see there are title cracks everywhere, bathroom, laundry, kitchen. The most cracks happened are at the kitchen area. I had them come to fix the tiles, took picture of the foundation when they remove the titles. There are little line cracks on the foundation. Then early 2017, I saw more cracks, almost everywhere, including the entry this time too. Tried to contact them since Feb 9, they sent someone to do foundation survey, after 2 weeks I received the report said there is no need to concern about the foundation, but won't say what they need to do the tiles. Customer service is very bad, they won't talk to you no matter how many emails or phone calls to them.

We have had trouble with CalAtlantic Homes since we started our contract.

Our builder has done a phenomenal job with our home, but due to restrictions from corporate I feel like he has to play the game and he can only do what they allow him.

We had issues with our air conditioning unit right from the start, and after multiple attempts to get them to make it right, they finally did.

Make sure you know exactly what's going in the home. Our model home is very different than what was built and they don't tell you about that.

We are now dealing with a horrible cut in the island. It looks atrocious. We asked them to make it right, and again, we are having to fight this one out. I will keep you all updated, but I would like to warn anyone considering purchasing a home from CalAtlantic to really consider what's important to you.

If you need a company that will advocate for you and not use "bait and switch" techniques, stay far away from CalAtlantic.