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CalAtlantic Homes
reviews & complaints

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29 complaints
8 resolved 21 unresolved
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C
6:02 pm
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CalAtlantic Homes - Leaking roof

I am the owner of property at Shannon's Glen in Jessup Maryland. I purchased my home from Lennar on December 14, 2016. Soon after, I had issues with my roof leaking twice approximately 2017. The builder, Ben Shreve was notified and took care of it both times. Recently, my Roof has leaked again in October. Cal Atlantic sold their company to Lennar and I...

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N
12:45 pm

CalAtlantic Homes - Window condensation warranty

I purchase a home from Ryland/Cal Atlantic in 2017 with the windows installed by Builders First Source (according to paperwork provided by the builder).
After contacting Builders First Source - they don't have my home address in their system, and asking for invoice or PO number (which I don't have, since builder Ryland/Cal Atlantic was making purchases).
Community was sold to Lennar shortly after I closed on the home.

One window in my home is showing sign of condensation inside the insulated glass. The window has a warranty for 10 years. Please provide replacement or a repair if applicable.

1. Description of the product - Insulated Window
Cardinal CT-39
Safety Tempered
16CFR 1201 CII
ANSI 7971-2015
4MM U A SGCC 5102
10/20/2016

2. Nature of the defect:
Window has a condensation inside insulated pane window, there is discoloration/moisture between the glass and visible rust inside the window.

Desired outcome: replacement of the window

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8:43 am
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CalAtlantic Homes - new home

We are purchasing a new home from calatlantic. All contracts have been signed. However, many things were not disclosed. We purchased a spec home and were given paperwork on many of the selected plans and options, but not all. For a lot of the plans we were shown pictures and directed to the website. We asked for several choices for things which had not been...

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T
6:37 pm

CalAtlantic Homes - punch out list...

If I may introduce myself, my name is TJ Poitier, I am a resident of your Palm Meadows Estate property. I have been a resident since September 22, 2017. Nevertheless, I have provided a punch out list to who was my property manager (Bobby Blackburn) shortly after my husband and I moved in. Some of the items were repaired while others were not or repaired unsatisfactory and in some instances causing additional damage. Since this initial punch out list I have provided several updates to include images of these items. I have not had these issues resolved and this is totally unacceptable. This has been going on since September 25, 2017. The most recent punch out list update was sent on April 20th, nearly one month ago. I work Monday-Friday and cannot continuously take off from work. I was off work for more than a week and provided your customer service with a list of items to be repaired and the dates I would be available and NO ONE was ever scheduled to complete any of the repairs during this timeframe.
Another issue is they seemed to have caused damage to my house as well as my husband brand new 2018 truck. We have provided an estimate mid-April. Your manager Todd Shidaker, seemed to think that we should have filed a claims with our auto insurance. I beg to differ; just like the damage to my home, Lennar is responsible for any damage caused by their contractors. How dare he suggest such a thing instead of taking responsibility of the damage. I have pictures of the equipment, the proximity to the house, as well as the damage to the truck. We have spoken with one of the managers, however, no timeframe of receiving these funds to repair this damage—again, unacceptable. They claim they would repair and repaint the house when they finished with the construction the home next door. They are close enough to completing and I want our repaired and repainted ASAP.
Here are some of the issues:
They came out and adjusted the front door in efforts for it to close properly. Consequently, the adjustment left a gap in the top of the door and cause mobility to the top of the door and ultimate this movement cracked the door.
We have reported the tank on toilet broke. The property manager concluded that was tightened to tight and it ultimately broke.
The carpet looks really worn and it has lines in it as though it wasn't install properly.
Door trim was repaired because one side of it was too short weeks ago and no one has come out to caulk and repaint it.
The trim in my master bathroom has not been repaired satisfactory.

Ultimately I want all the repairs I provided to be completed as well as my husband's truck to be repaired. Not to mention I'm expecting guests at my house in two weeks and do not want these imperfections to be detectible. I will follow-up this email with a phone call. Thanks in advance for your assistance.

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10:22 am
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CalAtlantic Homes - poor quality homes; ac/heater issues and more

We moved in June after waiting for the construction to be completed for a year.AC/Heater issue has not resolved since then. Second floor has a smaller unit. One room overheats, or overcools while the others perform so poorly. It gets really cold or hot in those rooms depending on the outside temperature. Several people came to the house. Several call...

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J
5:46 pm

CalAtlantic Homes - suspected recurrence of water leak at main house line

Issue recurred. Last year front yard was flooded around city water connection to house main line, you came in and exchanged a plastic pipe connection and front yard had to be re-done after flooded, now same problem recurred, water flooding front yard and leaking into street, please address ASAP. address 15536 Tanner ridge rd, San diego, CA 92127
phone 559-259-7880

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7:32 pm
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CalAtlantic Homes - hurricane shutter, standing water issues

First of all, early September hurricane IRMA was threatening whole of Florida when I was installing hurricane shutters with whole neighbors assisting each other find out that one of the set which is to cover largest masterbedroom window is missing from the hurricane sets provided by builder. It was Thursday so I send a email to Customer service Coordinator...

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K
4:37 pm
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CalAtlantic Homes - overall quality

we had water swap into our home from hurricane irma. We were the only house on our street that this happened to. Calatlantic made up how and where the water came in from and told us they wouldn't help. Told us "oh well". The stated the water came in through the door of window. Neither place has any water damage around it. Florida hones are supposed to withstand 140 mph winds but that doesn't include water coming in.

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9:51 am
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CalAtlantic Homes - backyard of home

We are filing this complaint to express our grief, disappointment and concern for the lack of safety that Calatlantic (Ryland) has surpassed when developing a secure barrier between Waxhaw Marvin Rd. and our property and the outer barrier of the Cureton community. My wife and I fell in love with Cureton, for its beautiful homes and greenery, however we’ve...

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9:19 pm
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CalAtlantic Homes - my new cal atlantic home

I moved j to my house in June and have had nothing but issues since I have moved in. All were avoidable issues but the corners cut during construction are embarrassing. So far I have found that my steps were never sealed, my water pipes were not properly sealed and this resulted in water in my basement, a section of my upstairs hallway floor is missing...

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M
7:40 pm

CalAtlantic Homes - water saturation (floor, guest bedroom).

Hello,

My name is Michael Jones, I live at 32167 Wenlock Loop, Wesley Chapel, Florida, 33543 (Windsor Community). Problem: Saturated carpeted floor.
Unknown origin of saturated floor. Floor is carpeted, so can not tell if water is originating from a busted pipe in wall (does not seem likely), or from underneath floor. Nothing was spilled on floor; concerned about mold setting in. Please respond soonest.

Respectfully,

Mike Jones
Cell: 813.447.1476

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J
7:38 am

CalAtlantic Homes - home purchase

The home model “Clearwater” represented no basic options as to the standard build of the home being purchased. Are understanding from reviewing the model home walk through that what was that this home was similar to what was being purchased in respect to flooring, cabinets, baseboards, plumbing fixtures. It wasn't until 30 days after signing the sales contract we had been assigned the first available appointment with the design center where they informed us otherwise. The building materials shown at the design center did not represent what we had purchased and in order to upgrade to this level of building materials that is represented in the model it would require exceeding the expected appraisal value. We had been misled of what was portrayed as standard options. This home price with basic items similar to model exceeded our ability to purchase given the excessive upgrade costs. a refund of the good faith deposit provided as no permits have submitted to Osceola County permit center to date.

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4:31 pm
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CalAtlantic Homes - calatlantics and subcontractors

Please read on I am requesting that Henderson Building and Safety to review excessive notched joists. I have plenty other emails with even more complex issues. Alex, As a courtesy to who? CalAtlantic and its subcontractors are the ones who installed the defective work, not the Kowal's. So please do not make it sound like your company is doing us a...

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J
6:06 pm

CalAtlantic Homes - ales

The sales rep in Legacy Ridge, Westminster, CO said on our first visit that a list of options she presented could be modified. We stated at the time that we would not want the wet bar in the basement and could use the savings on something else we wanted, such as hickory floors. The sales rep did not say "no". Later after considerable effort to review the application, disclosures, and get a loan commitment, the rep said the bar could not be removed. We then explained that we had an aversion to this, as some of the family does not consume alcohol, and we did not want a central feature like that. The rep still said no, even to the possibility of putting in a plumbing cap, or some way to minimize the option so as not to be a "bar". We are disappointed that we had to request our $10, 000 deposit back, and now we are out of pocket $700, because we did get permission to add a fireplace in the living room upstairs, and had to pay that to get the permit. The rep also said we could be reimbursed for driving about 40 miles to see a built version of this model, which we did. We imagine that's gone too.
Overall, a disappointing experience. It truly seemed like the house would have been great if CalAtlantic could have compromised, but the rep said that "corporate" refused.

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1:08 pm
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CalAtlantic Homes - warranty, bad customer service

Bought new home in mid 2015. After several months moved in, I started to see there are title cracks everywhere, bathroom, laundry, kitchen. The most cracks happened are at the kitchen area. I had them come to fix the tiles, took picture of the foundation when they remove the titles. There are little line cracks on the foundation. Then early 2017, I saw more...

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7:00 pm
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CalAtlantic Homes - countertops in home

We have had trouble with CalAtlantic Homes since we started our contract. Our builder has done a phenomenal job with our home, but due to restrictions from corporate I feel like he has to play the game and he can only do what they allow him. We had issues with our air conditioning unit right from the start, and after multiple attempts to get them to make...

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2:21 pm

CalAtlantic Homes - home construction

The following information is provided in the hope that it may be helpful to anyone considering the purchase of a new home constructed by Standard Pacific Homes, Ryland Homes, or any other home construction company associated with Cal Atlantic Homes (Cal).

We purchased a new house constructed by a company associated with Cal. In the recent process of selling that house, a home inspector noted: “Observed several areas with truss augmentations all located in the same area of the attic space. These repairs have been improperly performed, including nails in no special pattern, detached nails, gaps and improper sistering techniques and other defects”. A structural engineer subsequently noted: “The roof framing in this area appears unsupported, inconsistent, and appears to have been improvised during the original construction of the home. This home was constructed with structurally inadequate framing connections over the Main Entry. There is a concern that this area could fail if subjected to the additional live loads or wind loads as required by the local building codes (emphasis added)”.

After we learned about the framing and structural issues, we concluded that the repairs outlined by the structural engineer had to be made before any sale occurred. We were unwilling to, and simply would not, put a future owner and their family at potential risk.

We hoped Cal would share our concern and help us address this situation. Despite being made aware that the house may not be structurally sound, Cal refused to even visit the property.

Why did Cal frame the house in a way that inspectors/engineers determined was improper and could fail? More importantly, why would Cal refuse to even perform their own inspection?

We were hoping to get answers to these and other questions from Cal. Instead of getting answers, Cal had an attorney send letters that denied any responsibility and, without having visited the house, denied that there was anything wrong with the house. The amazing thing is that the cost we paid to fix the framing and structural issues noted by the inspectors/engineers was probably not much more than how much it cost Cal to have an attorney send letters.

So if you are anyone thinking about buying a new home constructed by Standard Pacific Homes, Ryland Homes, or any other home construction company associated with Cal Atlantic Homes, we urge you to give serious consideration to our experience of how they responded to concerns raised by qualified professionals before you make a final decision.

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11:47 am
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CalAtlantic Homes - new home

Beware of CalAtlantic Homes/Standard Pacific Homes! They will give you all kinds of excuses to avoid repairing items that are defective in your new home after you close!!! Trust me, there will be a lot of things that you will discover defective after you have lived in the house that was even inspected by a third party home inspector prior to closing. The...

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8:44 am
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CalAtlantic Homes - stucco/eifs

We purchased a Standard Pacific home in 2011 as the first owner. We are now in the process of selling this home and after the inspection it was revealed that there are serious issues with the Stucco/EIFS. At first we thought the cracking was due to just settling but after the inspector provided his report, it showed that when the home was built, the...

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11:37 am
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CalAtlantic Homes - property damage, negligence, health issues

I bought a town home less than a year ago at Cobblestone Pembroke Pines, fl. Under the warranty whirlpool had to replace the refrigerator because apparently calatlantic use outlet appliances to install in their properties. The delivered guy push the refrigerator through the stairs causing several damages to my property, door, carpet, tile, walls, and...

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