AT&T Small Business

I'm writing to express serious concerns regarding a recent experience I had with one of your team members, Aliya L*******. She contacted me at my office about upgrading our phones and provided an estimate of $330 monthly. At no point during our conversation did she mention activation fees or taxes. According to Heather, an AT&T representative I later spoke with, those taxes should have been collected when the phones were ordered.

I was shocked when I received a bill totaling $1,426.05—a figure far beyond what was originally discussed. I attempted to reach out to Aliya several times for clarification, but she neither took my calls nor returned my messages. This lack of communication forced me to call AT&T support, where I had to explain the issue repeatedly over three separate calls before finally speaking with Heather. She listened, understood, and began working on a solution—something I greatly appreciated.

Additionally, Aliya failed to inform me that the phones did not need to be returned. I made an unnecessary trip to an AT&T store, only to be told that the phones were too old to be accepted. This lack of clear communication was frustrating and time-consuming.

To be candid, Aliya’s handling of this situation left a lot to be desired. She was vague, failed to follow through, and ultimately ghosted me when I needed assistance. I strongly recommend retraining to ensure customers are not left feeling misled and unsupported.

Even now, I remain uncertain about what my monthly bill will actually be. The quote Aliya provided was for $330 per month, but it has become clear that this did not include taxes or any of the typical AT&T fees. I still don’t have a clear answer on what to expect going forward, which adds to my ongoing frustration.

While Heather has been incredibly helpful, I am still not completely satisfied. One of our phones is now outside the grace period and cannot be exchanged for a model with more memory—an issue that could have been avoided had Aliya addressed my concerns promptly.

Please take note of my experience. If other customers come forward with similar complaints, I hope you’ll listen. Based on this incident, it will be a long time before I consider another upgrade with AT&T—if I remain with the company at all.

In the past my business had a wifi box wired to a telephone line. I loved it. It was reliable and fast. When I moved inside the same office park to a different building, that service was not available and I was forced into a 5G wireless contract with this useless little cancer causing 5G Netgear hotspot.

Positives... none

Negatives: When it is working my Zoom sessions with clients freeze and I am forced to use my Verizon cell phone to either connect to the computer for solid signal or just do the call on my phone. Sometimes it just doesn't work at all, and yet the ATT help people tell me there's data being transmitted by the unit. Their word against mine.

Even listening to video podcasts, it freezes (spins) and I have to stop it and hit play to keep it going. So I generally disconnect the wifi and just use my Verizon phone to listen. What am I paying for?

On November 22nd my business line with 3 lines in the hunt group where all canceled without my knowledge. September 26, 2023, I signed a Letter of Authorization giving ATT permission to transfer my 3 business lines to a cell phone. I wasn't notified of the cancellation date. I didn't receive any cell activated phones. My business is losing 2500 a day. I will be looking to file an Arbitration to recover lost revenue.

AT&T Small Business is a total joke. They don't do anything and are completely useless when it comes to making things work. I've had nothing but problems with them and their service is just BS. I wouldn't recommend them to anyone.

ugh, at&t small business is such a pain in the butt. i signed up for their services and it was easy peasy lemon squeezy, but when i tried to cancel it was like pulling teeth. seriously, it was impossible. i ended up getting billed forever and ever and ever. don't waste your time with these guys.

AT&T Small Business is a company that provides cell service to small businesses. I had a really bad experience with them. I was going around in circles trying to get my cell service to work. It was really frustrating and I felt like I was wasting my money. The managers at AT&T Small Business lied to me over and over again. I don't think anyone should bother with this company.