Menu
AT&T Customer Service Phone, Email, Contacts

AT&T
reviews & complaints

www.att.com
www.att.com

Learn how the rating is calculated

2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for AT&T has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AT&T. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AT&T reviews & complaints 2158

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
10 reviews
Sort by:

Newest AT&T reviews & complaints

ComplaintsBoard
N
12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AT&T att - customer service - billing - cancellation dept - directtv

10/25/19- called to cancel ATT Direct TV, was told my bill payment has been posted until 11/17/19. They do not give refunds. Early termination fee will apply $160.
10/28/19-(Miles)called, asked for final bill and box to return device, was told an email will be sent with that information.
11/6/19-called(John) didn't receive email, asked for final bill and box to return device. Was told cancellation fee will be $80. and box will be sent.
11/25/19-called because I received bill, for another month, told them i cancelled a month ago, was told to disregard bill, was a mistake.
12/10/19-called ATT again, on phone for 3 HOURS, total spoke to Olga, Arvi, Paige, Ann, Mike, and Wally. All very unqualified, incompetent and all have ZERO knowledge on what to do in their roles. Paige, Ann Mike and Wally unfortunately for customer service positions sounded very uneducated and plain ignorant, to add to that, they were rude. I have never dealt with such stupid people who are supposed to be Managers, their lack of training and people skills definitely showed, it was very sad to see. When they admit to the issue being ATT mistake and then say sorry this has happened, you were told the wrong information in the past 4 phone calls, but too bad, you have to pay for service you didn't use. NO CUSTOMER should be on the phone for 3 hours trying to solve a problem that was caused by ATT in the first place. Thankfully, I was then transferred to another department, spoke to a nice lady Dawn who transferred me to another nice woman Bobbie who explained the issue and gave me a partial credit because of the HUGE LIE I was told by ATT in the first place. If I charged ATT for my time in all this, they would be paying me. This type of business is very unethical and should not be able to do business.

Read full review of AT&T
Hide full review
ComplaintsBoard
S
3:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AT&T returned phone not received

ATT sent wrong phone when a claim was submitted for theft. My husband's phone was a 6 and they sent a xs, some mix up on our account when we upgraded. A very long drawn out process just to get this mess fixed. Now 3 months later and 2 months since sending wrong phone back and using return label provided they have not recieved phone and charged me yet another deductible. I have complained to anyone I can think of . Asurion says I need to check with ATT, ATT says I need to check with Asurion. Asuruion and ATT say to check with post office, in which I filed 2 claims and both times tell me to check with ATT and Asurion. Newgistics Smart label you can not reach and if you look at reviews on BBB they have an F. So obviously something is wrong.This has been the biggest run around. I have complianed to BBB and now the FCC and will be sending in official papers for complaint. I have all my records from the tracking in which it made it to Greenwood IN and never anywhere else. I will be leaving ATT if this cannot get resolved.I will complain to every outlet I can think of until I hear of the resolution.My tracking is 9202390100705162207785

Read full review of AT&T
Hide full review
ComplaintsBoard
R
11:50 pm EST

AT&T no contract wireless phone service

Hello,

First I want to apologize for this delayed feedback for my visit to an AT&T store. I am just to complete a multi city holiday. Los Angeles was one of the cities I visited.

On October 30, 2019 at approximately 16:46 I visited Store number S866 at 2540 Lincoln Blvd, Venice CA 90291 to purchase phone connection service.

I was interested in a no contract prepaid service since I was only going to be in the US approximately one month. As I walked in the store I immediately noticed the huge ad with huge numbers 5 and 0 for $50 for a no contract unlocked phone.

I was being helped by, as the receipt reads, Ruben E. As I told Ruben I was interested in a $50 no contract, he began to informed me that I could save $15 per month if I would sign up for auto pay. This led me to believe that I would only pay $35 per month. I refused the offer because of my one month stay.

As Ruben was setting my phone up for service, I was under the assumption that I would be only paying $50 per month. No time during the process did Ruben tell me that I would actually be paying $65 per month. Also, when Ruben finished the set up, he provided me with no hard copy receipt nor an electronic receipt. So I had nothing proving thay I just bought phone service and nothing with the purchased price. I walked out of the store not knowing that I was charged $65.

After getting home, I called A T & T to enquire about what I was actually paying. I was told by the rep that I signed up to pay $65 per month. Upon learning this, I went back to the store with questions and also informing the service reps of situation. I then asked Blanca for a printed receipt. I also asked Blanca for the address of the store we were at. I have included a pic of the written address given to me by Blanca.

In conclusion: I was mislead by Ruben. I feel that Ruben should not be misleading customers and should make it clear to the customer what price they will be paying. And Ruben should always provide the customer with a receipt or least with the option of a receipt.

Thanks much,
Robert Lenard
[protected]@hotmail.com
2715/350 William street
Melbourne VIC 300, AUS
[protected]

Read full review of AT&T
Hide full review
ComplaintsBoard
A
12:16 pm EST

AT&T television services

Called DirectTV back in October because all of our boxes went to
Error Code 776 2 days ago, satellite hardware needs updating. Prior to this, on 09/24/2019, I received and email from DirectTv telling me that I needed to call for an equipment upgrade or my service would stop working. I called as directed and was sent a replacement box for one of my TV's and told me that there would be no additional charge for the replacement equipment~ I asked him several times to confirm before ending the call. Fast Forward to early October and all of our boxes go to error 776. I reset all of our boxes, made sure the SWIM was plugged in and such with no luck. All boxes would playback shows recorded on our DVR but would not stream live TV. When I called "tech support" 10/11/19 at 645am, I was told that I would need to call back when I was at home for troubleshooting. I had already done the troubleshooting~ I am not your average customer. I have 14+ years in technical support and had already completed the troubleshooting suggested in the forums. At that time I asked that my service be canceled as I was fed up and was told that I would be transferred to the DirecTV cancellation department. I was instead BLIND transferred to UVerse. 20 minutes in on my phone call, the Uverse rep then BLIND transferred me the DirecTV cancellation department where I was asked for the 3rd time to provide my account information and for the 3rd time had to explain the issue. The representative I spoke with, Hector, advised that a tech would need to come to my home for yet more troubleshooting and that I would need to be home~ It would be a 4 hour window. That is not an option, like most folks, my husband and I both work and cannot afford to take time off to sit around for 4 hours waiting for the tech to show up. I asked if there was a possibility of narrowing that window down to a more reasonable time frame and was told no. Okay, I get it but I cannot take time off work and previously, when there was an issue, a tech was sent while we were away and the issue was resolved. At this time I reiterated my request to cancel my service and was told that the cancellation would be effective 10/24/19 due to my billing cycle, that is 13 days of service I was forced to pay for but not be able to use. I then asked that he take a look at my bill because it was higher than it was supposed to be, he told me that a promotion I had expired and that was why my bill was higher. The $50.00 monthly promotion was not supposed to expire. I was told specifically by customer service that it had no end date and that I would not have to call again to get it re-added. Well apparently that was misinformation. Super. I asked to speak to a supervisor and was told that the supervisor was on another call and would say the same thing anyway but that I could hold for an unknown amount of time to hear it from him, Chris. Needless to say, I had to get back to work and could not hold any longer. I canceled my service on that call and had to suck it up and pay for the rest of my bill cycle since DirectTv doesn't pro rate. So there I was with no service but still being charged. No promotion that was not supposed to have an expiration date so I had a much larger bill than anticipated and pissed off. I had been with DirecTV for more than 11 years, paid their ridiculous fees on time every month even when I was between jobs but that apparently didn't carry any weight. I thought I was free of DirectTV but here I am a month after cancelling and I get charged $40.78. When I called "customer service" I am told that the charges are for me adding another TV and a pay per view movie. I did not add a TV nor did I order a movie, we have Hulu and Netflix! I can only assume that the record for adding another TV was for the replacement box that was sent out when I called about the email I received. The rep I spoke with just kept repeating herself so I asked to speak to a supervisor, I was told that one was not available but that I would get a call back within an hour….nope. So here I am, I want my money back and to be truly free of DirectTV.

Read full review of AT&T
Hide full review
ComplaintsBoard
L
5:43 pm EST

AT&T private cell phone

I am a care representative for Robert Barker Jr [protected] is his cell number. If you look back at the account he called on November 29th the agreement that was made was $100 then and the remainder on December 3rd.His services were interrupted today. We called togetherBoth reps we spoke with were antagonizing causing undue stress to my clientI wish for a call at [protected] to discuss this situation. Lisa Cooksey

Read full review of AT&T
Hide full review
ComplaintsBoard
L
1:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AT&T multiple fraudulent accounts allowed, despite freeze on credit report

Last May, I received notification of a Hard credit inquiry on my name for AT&T wireless. Since I didn't open an AT&T account, I immediately called AT&T and asked them to close it, and remove the hard inquiry from my credit. The account was closed promptly, but the hard inquiry is still on my account to date.

The same day this happened, I froze all my credit reports. The AT&T account was opened using my name and SSN. I thought that freezing my accounts would protect me from further abuses.

Last week, I noticed my credit score dropped 30 points due to an account under collections. The account was for an AT&T Uverse account. After being bumped around between 4 different phone numbers, I was finally able to speak to an AT&T/Uverse Fraud expert. She confirmed that 3 days after the day I called AT&T wireless to report the first infraction, someone was able to open an AT&T Uverse account using my name and SSN. I don't know how this is possible since I had already notified AT&T of the fraudulent activity, and my account would have been frozen by that time.

Now I'm being told I need to physically mail all sorts of sensitive and personal information (such as my SSN / passport / drivers license) to dispute the fraudulent account on uVerse. I'm miffed that even though AT&T clearly did not do due diligence on this application, all the burden is placed on me to resolve it, and I'm being asked to further put my personal information at risk by physically mailing sensitive information? There has to be a better way to handle this, and I simply don't understand why the burden is put on the consumer to prove their identity when earlier fraudulent activity was already noted. I'm not sure if it was the same person who tried to open both the wireless and uverse account, but it sure is upsetting to have to put all this effort in to fix something that AT&T clearly was extremely lax and careless about.

Read full review of AT&T
Hide full review
ComplaintsBoard
E
4:18 pm EST

AT&T rewards cards

I receive my 2nd reward card and it do not work.The 16 numbers they printed do not match any when you try to activate.I call many times to the rewards center and was very disappointed.With the system to get the card activated.Machines can not do it all some time you need a human touch. I got tired of virtual trying to do when yo need a human.Thanks

Read full review of AT&T
Hide full review
ComplaintsBoard
R
12:59 pm EST

AT&T long distance service

In July my long-distance service was removed from my account, I didn't authorize
anyone to make any changes to my account or did I call, Bill has been incorrect
from then on
Plans and Services$15.81
AT&T Long Distance Service$23.26Account Details| [protected]
Print

Previous Bill Activity for Aug 29 - Sep 28, 2019
Previous Balance$24.39
Payment$0.00
10-28 Late Payment Charge$6.50
Past Due - Please Pay Immediately$30.89
New charges for Sep 29 - Oct 28, 2019View all usage
Plans and Services$15.81
AT&T Long Distance Service$23.26
Activity Since Oct 28, 2019
Adjustment - 11/01−$71.95
Total Recent Activity−$71.95
Total Amount Due:
$1.99 CR
View Paper Bill Make a Payment
View terms & conditions | View news you can use & promos

Compare Bills
Month Total Charges
October 2019, Current Bill $69.96
September 2019 $24.39
August 2019 $18.85
July 2019 $17.01
June 2019 $0.55
May 2019 $17.42
April 2019 $41.54
March 2019 $17.42
February 2019 $17.42
January 2019 $17.42
December 2018 $17.42
November 2018 $31.41
October 2018 $37.78
September 2018 $73.50
August 2018 $36.71
July 2018 $85.97
June 2018 $44.28

Read full review of AT&T
Hide full review
ComplaintsBoard
F
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T internet service

AT&T current bill issued 10/15/19 unexpectedly increased by $33.11. Invoice displayed reason due to removal of a "$30 off promotion having a 12-month duration (expires Mar 19, 2020)" with a vague/cryptic note: "Promotion removed on Oct 15 - previous credit reversed".

The promotion has been in force since April/May and is plainly documented to end 3/19/2020. After multiple, lengthy conversations with eight AT&T representatives, without justifiable reason why the promotion, was "removed", this action is a breach of our agreement.

There is no doubt, had I, arbitrarily decided to reduce the amount I was paying AT&T it would be considered a breach of our agreement. This change by AT&T is arbitrary and thus a breach that cannot stand.

Read full review of AT&T
Update by FinethingsABT
Oct 28, 2019 12:54 pm EDT

Simply the worst. Everything you have heard about AT&T is true. They lie, have poorly trained representatives, do not honor agreements and stand ready to fleece customers at every turn. Go with ANYBODY else!

Hide full review
ComplaintsBoard
D
3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T internet and land line

AT&T is victimizing its customers with illegal sales tactics such as lying about products and services in an attempt to reach sales quotas.

There appears to be a "do whatever it takes" approach to sell products at AT&T without any regard to their ability to deliver on those promises. During my recent and ongoing experience I ordered high speed internet along with a landline for phone service. I was very specific that I wanted a land line because I work from home and I cannot be dependent on the Internet. At that time, I was told I would be provided a free phone, a $100 gift card, and a guaranteed price for the high speed internet of $60 per month for a period of over 800 months. I don't remember the exact number of months over 800 but when I questioned it, the sales person said that they can't legally say that it is a lifetime deal so they get around it by saying over 800 months. The sales person also told me that even though I was and existing AT&T Internet customer I would have to start a new service rather than simply upgrading the existing service.

When the installation technician finally arrived, after two cancelations in which I wasn't notified, he told me that I should have just gotten an upgrade to my existing service and that the sales people do that to "increase their commission". He also told me that he was not installing a land line but a VIOP that runs through the Internet. He also told me that I was responsible for providing my own phone.

When the invoice arrived, I was shocked to see that the price for internet service of $60 was not for the promised period of over 800 months but 12 months instead! I also noticed that the price for the VOIP phone service (which I never ordered) had an astounding tax rate of over 31% that was never disclosed to me! Around that time I also received a notification by email that my gift card would be arriving soon bit it was not for the promised amount of $100. It was in the amount of $50!

To summarize the list of fraudulent and illegal practices, I offer the following;
1. Sales person told me I had to open a new service even though I was an existing customer to maximize commission.
2. Sales person promise a fixed price for Internet service for over 800 months and AT&T sent me an invoice that specified the term of 12 months.
3. Sales person promised me a land line phone service when he had no intention of providing what I asked for. I know this because I was very specific about what I wanted and why and the Installation technician told me that "old school" landlines are not sold by the group I was working with.
4. Sales person promised me that a phone was included in the order. I never received the phone.
5. Sales person promised a $100 gift card and I received a $50 gift card.
6. Sales person never disclosed that there would be over 31% in tax on the phone line that I never ordered.

Based on Internet complaints about AT&T, this is not an isolated case. For AT&T employees to achieve their goals of selling a high number of products to each customer, they are imposing unrealistic sales quotas on its employees, and has adopted policies that have, predictably and naturally, driven its sales people to engage in fraudulent behavior to meet those unreachable goals.

I have reached out to AT&T numerous time in an attempt to escalate this issue to no avail. Each time they promise that someone will get back to me after reviewing the call transcripts and nobody has returned my call in spite of the fact that I told them I had every intent of reporting the illegal practices to authorities. I have also requested that they send me a copy of the call transcripts and I have not received a reply.

AT&T monopolizes this space and they knowingly lie and steal from their customers because in most cases they will win the war of attrition because the customers will just give up after hours on the phone. AT&T, I want what you to know that I am a senior citizen and I intend to get what I agreed to but at this point I want much more! I want you exposed for the frauds and cheats that you are!

Read full review of AT&T
Update by Daniel95
Oct 27, 2019 3:44 pm EDT

To summarize the list of fraudulent and illegal practices, I offer the following;
1. Sales person told me I had to open a new service even though I was an existing customer to maximize commission.
2. Sales person promise a fixed price for Internet service for over 800 months and AT&T sent me an invoice that specified the term of 12 months.
3. Sales person promised me a land line phone service when he had no intention of providing what I asked for. I know this because I was very specific about what I wanted and why and the Installation technician told me that "old school" landlines are not sold by the group I was working with.
4. Sales person promised me that a phone was included in the order. I never received the phone.
5. Sales person promised a $100 gift card and I received a $50 gift card.
6. Sales person never disclosed that there would be over 31% in tax on the phone line that I never ordered.

Based on Internet complaints about AT&T, this is not an isolated case. For AT&T employees to achieve their goals of selling a high number of products to each customer, they are imposing unrealistic sales quotas on its employees, and has adopted policies that have, predictably and naturally, driven its sales people to engage in fraudulent behavior to meet those unreachable goals.

I have reached out to AT&T numerous time in an attempt to escalate this issue to no avail. Each time they promise that someone will get back to me after reviewing the call transcripts and nobody has returned my call in spite of the fact that I told them I had every intent of reporting the illegal practices to authorities. I have also requested that they send me a copy of the call transcripts and I have not received a reply.

AT&T monopolizes this space and they knowingly lie and steal from their customers because in most cases they will win the war of attrition because the customers will just give up after hours on the phone. AT&T, I want what you to know that I am a senior citizen and I intend to get what I agreed to but at this point I want much more! I want you exposed for the frauds and cheats that you are!

Update by Daniel95
Oct 27, 2019 3:42 pm EDT

Awaiting reply from company

Hide full review
ComplaintsBoard
G
9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T failure to return my credit amount

Direct TV customer for several years. During that time I was signed up for autopay with no problem. A few months ago I began receiving bills from AT&T for my Direct TV service When I get bills, I pay them. So I paid them. They kept billing, I kept paying, for about 6 months. Whille searching my bank records I discovered they had also been taking the payment out of my bank account. By this time I had a credit of over $600.00. I called to request the money back and they refused saying they would just take my future payments out of the credit. I said NO, I want my money. I talked to several different people, many in foreign countries, and got a different story from each one. All requests to speak to someone "higher up" were denied. I was told...1) my service was cancelled and would get a refund in 6 to 10 working days. After that I received another bill. 2) They would refund me with a MasterCard gift card. I said NO, I want my money. 3) The last person assured me I would receive my refund within a week. That was over two weeks ago and still no refund. I want my money now! It is now about $650.00 due me.

Read full review of AT&T
Hide full review
ComplaintsBoard
K
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T equipment return

I cancelled my account after it was shut off on new years eve of 2017, the bill was apparently over due. I paid the account and when it had happened previously it was turned back on soon after. Nothing happened after a couple of hours so I called customer service. I ended up on the phone with a woman from most likely India. She was trying to shame my about being up so late ( I worked until 10:00 and that was none of her business. She said no one was available to restore the service. I was quite surprised because I thought this was a tech company. After going around and around I said, just cancel my service. It's not worth it to me...etc. So we went through that process and I gave her my email address so I could get the return address label. I did not receive it. I called them to have them send it and make sure they had the right email...I still didn't get it. I've gotten calls from them, still no return address label. I'm about to ship this box to the address on the collection notices I've been getting. I feel like it's total retribution by them. I haven't had cable or wifi for coming up on two years and I still have this junk in my house that they expect me to pay for! And there is no way to find a return address anywhere, I have been searching the Internet forever.

Read full review of AT&T
Hide full review
ComplaintsBoard
L
6:23 pm EDT

AT&T uverse cable tv, landline phone, and internet bundle mistakes & excessive activation fees

October 22, 2019

2317 Royal Road
Deland, FL 32724

AT&T
PO Box 536216
Atlanta, GA 30353
386-624-6202

Dear Sir/Madam:

In September we went to our local AT&T store to get some more cellphone lines, and the representative, Vishaud, noticed we were paying way too much for Uverse TV & Internet bundle. He got us the additional cellphone lines on our cellular account with no problem. He then attempted to rectify how much we were paying for the Uverse bundle which necessitated a tech coming out to install an additional line to enable a modem like box that would speed up our Internet and provide 30 channels on cellphones. A miscommunication ensued whereby we thought the modem/box would come in the mail. We waited 10 or 11 days only to find out we were supposed to come by the local office and get it. Also, after the tech left we did not have our Filipino TV and Sportsman/Hunting channels. I was able to restore the Filipino channels using channel 9910, but a phone call was needed to get the Sportsmans package on a whole new cable box which turned out to be incompatible with the new box/modem. Since then we have had dropped and slow internet, inability to consistently watch TV on the second house television, as well as the 10 or 11 days of no phone service awaiting the box we thought would come in the mail.

The old account under my name was canceled, and a new one created under my wife's name. Please rectify the billing situation and eliminate the excessive activation fees on our bills. Thank you for your time and assistance in this matter.

Sincerely,

Mark & Lourdes Murphy

Read full review of AT&T
Hide full review
ComplaintsBoard
P
5:02 pm EDT

AT&T extremely rude and incompetent AT&T customer service person

I called AT&T's Customer Service # [protected] today, 10-23-19, to try to get some idea about why my 87 year-old mom's phone bill was so outrageously high. After being forced to listen to the recorded nonsense I was finally put thru to Shykeria - a very nasty attitude rude young woman. She would not shut up long enough for me to ask her questions about the bill. When I could finally ask her one of the few questions I had she didn't know the answer... Shykeria told me to 'hold on a minute' and when she came back on the phone (I could hear background noise) she promptly hung up on me! So I called right back hoping to get an AT&T representative that had a little more interest in a customer who has retired from and been with South Central Bell/ Bell South/AT&T for 65+ years! I got Stephanie who was worse than Shykeria! Or perhaps it was really Shykeria again as I can't fathom reaching two unreasonably rude and unprofessional people back to back! Anyway, she hung up on me as well/again!

I cannot imagine that AT&T powers-that-be has reduced themselves to hiring these kind of people to represent them in their Customer Service Department!
And getting that kind of treatment after AT&T has the gall to charge $70+ per month for the most basic service is extremely difficult to swallow!

I feel pretty certain this complaint will go into the trashcan file, however, someone at the AT&T conglomerate really should pay attention and figure out a new policy for hiring customer service personnel. As I can attest, what I received today from Skykeria/Stephanie was definitely not service of any kind much less professional!

My Mom feels a certain amount of loyalty to AT&T because of the 42 years my Dad worked for the company. However, I do not feel any such loyalty in the least and will switch her to another carrier as soon as I relate this debacle to her this afternoon! The phone number I called about is [protected].

The instructions are to state a desirable resolution to my complaint but there's really not one because since AT&T has no interest in older folks struggling to get by they certainly won't care about having employees like Shykeia/Stephanie!

I do want to thank Complaints Board for being the platform to launch my complaint!

Patt Helton

Read full review of AT&T
Hide full review
ComplaintsBoard
J
2:23 pm EDT

AT&T cnn

At&t owns cnn they are the worst news company on tv I have been a at&t customer for fifty one years and stock holder for twenty years I will not support you in any way if you can't do something about cnn and the management they are a anti american as they get do a dijustice to every american in this great country do something fast or your customers will flee fast. Jim sutton

Read full review of AT&T
Hide full review
ComplaintsBoard
L
3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T wrongfully charged for services

In June of 2017, I went to the store at 86th and Cottage Grove to discuss the problems I was having with Direct TV. I was told that I could switched to Uverse without any transferring fees because Direct TV and Uverse were both agencies of the parent company AT&T. So I switched to Uverse. When I received my July 2017 bill I had a charge of $76. I called the 800 number and was told that it the charge was for services provided Driect TV before changing service. TThis bill was paid in full. In August 2017, I had a charge of $125 on my bill I called in was told it was an err and would be romoved. However the charge was never removed and late fees were added each month there after. I called many times and got all kinds of answers forwhy the charge was stillon my bill. what the charge suspicious was that it was not on page 1( the summary page) but on the second page . Somewhat burried. I feel I was harssed because I was told my service would be disconnected and I had peoploe from a collection agency calling me. My services was disconnected for several days. Therfore a moved to another company completed. I had sevices with AAA since 1961 and ended being bullied by a Mega company for $125.
I hope no one else will suffer the kind of harassment an d bulling that I experience

Read full review of AT&T
Hide full review
ComplaintsBoard
N
6:19 am EDT

AT&T billing (phone)

Dear Sir

I stopped my AT&T autopay at your point of sales (Bellview Sq. Mall, Bellview, Washington) on August 25th.

I have all the relevant reciets

MY number was [protected]

The Store manager told me that the service had been stopped.

I realize that I made 2 additional $40 payments after already leaving the USA

I believe I should be refunded

Best Regards

Noa Tweezer

[protected]@gmail.com

+[protected]

Read full review of AT&T
Hide full review
ComplaintsBoard
L
5:00 pm EDT

AT&T cable tv

I called them on friday (10/11/19) when my tv reception went out. The young lady in billing department spoke poor english. I had difficulty understanding her! She asked her questions and I told her I had already done all the steps she suggested... She told me she would send a tech out to replace my box on thursday (10/17/19). Almost a week without tv service! Never have I received that kind of response. Usually it is 48 hours! I have been a customer of at&t for over 40 years! I was very upset. I called them back on the 12th, explain the situation and the young lady told me they could have a tech out to my house on monday the 14th between 10 and 12 o'clock. Well, it's 1 pm and no tech & no call. I call them - the second lady never put the tech request for the 14th thru the system. Don't promise a customer a repair that you can't fulfill! This is not going to happen again. Because next time their tech fails to show when they say he/she is scheduled... I will cancel my service! The are not the only digital tv service in our area.

Read full review of AT&T
Hide full review
ComplaintsBoard
N
4:44 pm EDT

AT&T cancelling phone service

My poor 84-year old mother lost her AT&T phone, and reported it lost on 6/10/19. They continued to bill & harass my mother for several months after the phone was lost. Several visits to the store and phone calls to Customer Service (an ironic name for what they do), and yet we still can't resolve this issue. She has never paid a bill late in her life, and it's upsetting her so much. I can only imagine how many elderly folks AT&T has hoodwinked over the years..it's just criminal that a large company like this is allowed to operate this way.

Read full review of AT&T
Hide full review
ComplaintsBoard
J
10:49 pm EDT

AT&T customer service/ I recorded being lied to, for proof.

Re: I have recordings of broken promises
Options
JG1983
JG1983
Contributor
Post options menu
Oct 7, 2019 11:02 PM

I have recordings of broken promises.
I decided to start recording conversations I have had with your CSRs because they promise things, and don't follow through. We have been so disappointed with your service. We decided to start recording conversations with your employees so we can prove that they promise things (costs, service) and then deny said promises. I am VERY close to posting these recordings on Facebook, so everyone else can hear for themselves, your representatives promise things, and then a different representative say, " I don't know what you're talking about, whatever you were promised is not possible." Think about this... the customer service is SO bad, that we had to start recording our conversations to prove what we were promised. This is very sad. Your CSRs lie to customers, and then have the audacity to be rude when you ask them about it. How can you be okay with such horrible customer service? You will not be able to deny the recorded telephone conversations. Your employees promise things, and then retract those promises. They give their employee ID numbers in the recordings, and one CSR went as far as giving us a huge attitude for questioning her. What will you do about this?

Read full review of AT&T
Hide full review

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact AT&T customer service

Phone numbers

+1 (800) 288-2020 +1 (888) 333-6651 More phone numbers

Website

www.att.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AT&T?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AT&T Customer Service. Initial AT&T complaints should be directed to their team directly. You can find contact details for AT&T above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AT&T. Discuss the issues you have had with AT&T and work with their customer service team to find a resolution.