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AT&T Complaints Summary

644 Resolved
1502 Unresolved
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AT&T complaints 2146

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Newest AT&T complaints

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9:39 pm EST
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AT&T go phone lost minutes

I have a GO phone for my 85 year old elderly mother living in a nursing home in FL, I am in NY. Last September it came to my attention that her minutes expired and for some reason the automatic billing did not go through and $450.00 in unusd minutes expired. After several calls to ATT they gave us the minutes back with a 25% penalty on a 1 time basis. The same thing happend. On December 9th, my minutes again expired again and again my credit card did not go through on automatic billing. On both occasions I was able to use the credit card that had ben set up for automatic billing to avoid this situation. I asked them why they did not contact me vial e-mail which they have my aaddress, nor by telephone which they have a contact number to reach me. ATT claims they can only contact me via a text message to the phone. Most 85 year olds probably have no understanding of text messages. ATT use of email or phone is for solicitation purposes only not for problems I was told by ATT Customer Service. ATT must have an office that Bernie Madoff works in to steal from its cutomers because thats what they are doing!

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1:46 pm EST
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AT&T terrible support

My 2Wire modem failed and AT&T instructed me to purchase a motorola 2210, which I did. I configured the modem and the second computer on in my house was unable to access it. Turns out the 2Wire modem creates a LAN within the home phone system and the motorola 2210 does not. AT&T solution? Buy a wireless router and wireless NIC card for my second computer--- which I did, and no one from AT&T tech support could help me configure it and provide me with the specifications. Bottom line = I was out of service for a week with no light at the end of the tunnel. My solution? I switched to Time Warner. Up and running in no time.

When I called AT&T to cancel my DSL service at 5:55 PM, they said it would be shut off at 6:OOPM. No thank you for your six years of business and no inquiry as to why I was cancelling the service. I have two recommendations for the public at large. 1) don't buy AT&T internet services and 2) sell any AT&T stock that you own.

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9:14 pm EST
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AT&T worthless customer service

Att is unbelievably incompetent. I am having a horrible experience with a duplicate DSL account I am being billed for, in which I have attempted to cancel several times to no avail. Now as of today, I am getting collection threats from ATT, for bills I never paid. This is a duplicate account! I don't owe them anything! I only need one internet service, which I pay for. This is a duplicate account in my boyfriends name where the name on the account is only his first name. What idiot, I wonder, opened an account for a person named Mark, with no last name!? This is only skimming the surface. I have tried SO MANY TIMES to contact ATT in regards to this duplicate account, but I always have to wait 30 minutes on the phone...sometimes on my cell phone, which I pay for my minutes btw...not to att, thank God! The 2 times I have gotten through to someone...they tell me that the account in cancelled and give me a confirmation number. A CONFIRMATION OF WHAT?! Your service is worthless! Stop billing me for this! Someone please help. I feel like I am being scammed.

There are no excuses ATT...you are awful to me. Perhaps I'll spend an hour on the phone trying to call you tomorrow...perhaps I will TELL EVERYONE I KNOW ABOUT THIS AND BEG THEM TO NEVER USE YOUR SERVICES.

Ugh. Your CEO is probably on a Yacht in Dubai on his private island with a bunch of hookers. EVIL, EVIL TELECOM!

Can you tell I am angry? ;)

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abyn
, US
Jan 09, 2009 4:26 pm EST

i am dealing with terrible At&t services also, but the opposite as your complaint. Unfortunately, they are the ONLY option i have in my area if i want high-speedish internet. I placed an order on Dec. 27, 2008 and as of today, January 9, 2009 i STILL do not have service! When I speak to technical support, they say it does not show in their system that I have internet ordered. Then, I talk to the sales or services department and supervisors, and give them the confirmation number of my order and it doesn't mean anything. So...I place a new order every time. So far, I've placed at least ten orders and STILL have no internet service. I WANT VERIZON> Please, Verizon...come to my area.
Does anyone have any suggestions?

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10:00 pm EST
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AT&T no reward check

Campaign Name- $79.99 for purchasing a wireless gateway and ordering AT&T High-Speed Internet
Reward chosen $79.99 check
Per the e-mail sent to me on 09/09/2008, a check was too be mailed to me on or about 10/09/2008
After approx 5 phone calls to At&t still no check and this is already 01/07/09. This is a classic example of the proverbial run around by a large Corp. that doesn't want too live up to their commitment. My next course of action is too contact the Fort worth Star Telegram Tx watchdog and have them intercede for me too get some action.

speedS

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6:31 pm EST
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AT&T did not do as was promised on sign up

we were promised 300+ dollars for switching all of our services from comcast to att.We have received a check for only a hundred dollars, Why promise some thing and not full fill the promise?Had I known what i know now I would never have changed services.If this is the wayyou operate I will certainly changeback when I possibly can.This is a very disappointing to say the least.
. Bob Booth

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Lisa Bronkhorst
Allenton, US
Jan 12, 2011 5:39 am EST

AT&T sucks! I had nothing but problems with them for the last year. I have gotton billed for services I did not authorize. Called to complain and was basically ignored. One month alone there was almost $100 of excess charges. I plan on changing carrier as soon as contract is up. My advice is to double check your bill if using AT&T. They like to add extra charges for services you don't want or did not sign up for!

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travis hackleman
Indianapolis, US
Jun 02, 2010 9:10 am EDT

i to signed up with there promise of getting a 100. reward backsaid my account had to be activated for 30 days its been over 3 months now they keep telling me its in the mail.keep watching every time i call the rward center they tell in the mail would be here in 2 weeks.its now been almost 16 weeks.

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carlos santana
, US
Sep 24, 2009 6:22 pm EDT

I OPEN MY ACCT WITH AT&T LIKE A MONTH AGO AND JUST HAD NOTHING BUT PROBLEMS WITH THEM
THEY HAVE THE WORST LIERS A LOT OF USED CAR SALEMAN MAN & WOMEN THEY TOLD ME ABOUT GIVING ME
75.00 CREDIT AND IF I UPGRADE MY SERVICE AND EXTRA 100 DLS GIFT CARD ALSO WHEN I OPEN MY INTERNET SERVICE
THE SALE LADY NEVER TOLD ME ABOUT A REBATE AND 3 FREE MONTHS OF INTERNET SERVICE BUT I INVESTIGATED THAT
AND I CALL AND COMPLAINT ALSO THEY TOLD ME IF THEY CALL ME TO ANSWER A SURVEY ABOUT HOW SATISFY I WAS YEAH RIGHT I DON'T THINK SO

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dissatisfied att customer
Meriden, US
Aug 11, 2009 4:18 pm EDT

I also was promised a 250 dollar visa card. I just signed up for the rewards and they say i can only get 150 dollar check. Att also said i would pay 105 dollars a month. They are billing me for 124 dollars a month and said it was impossible to get my serviced for 105 dollars. I had the salesman Earl repeat his offer at least 3 times. I agreed to their offer and now they don't want to know anything... I spoke with Earl on 7/9/09. I know they have taped conversations if Earl didn't erase it. I feel like an idiot for trusting att. It took me a year of thinking about what they were offering new customers before i agreed. I say to all future customers who got screwed to contact their attorney general of their state. I would also tape the conversations with your salespeople... john

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Vickie Benard
Katy, US
Apr 09, 2009 11:04 pm EDT

I also was promised 200 back and have not got it nor have they replied to cash back. Vickie Benard 4-9-09

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Estella Vanvalen
Marietta, US
Mar 24, 2009 1:28 pm EDT

I was promised a total of $175.00, for signing up with both services through AT&T for DSL internet, and home services. So far, they have in the system $50. The representative told me that I qualify for $50 for internet sign-up, $50 for residential phone sign-up, and an additional $75 for signing up through their DSL service. I just want to know when am I going to get the rest of my money.

Sincerely,

Estella Vanvalen

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b.g.kelly
commerce, US
Mar 13, 2009 5:19 pm EDT

i was suppose to get 50.00 off my bill .but no seem to know any thing about IT. tHEY TILD ME TO GO ATT.COM REWARD nothing has been done about it . thank B>G>Kelly

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barbara folding
, US
Mar 05, 2009 11:33 am EST

above context applys

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barbara folding
, US
Mar 05, 2009 11:28 am EST

i was told when i signed up with att that they would match my other service and that my internet service would be 19.99 and my other service was 39.99 well my phone service for the first yr, was 49.00 and internet was 19.99 total bill was 72.+then in a yr i got a bill for 84.00 i called was told i was upgraded on my internet that i did not agree to i complained and complained they tld me they no longer had a 19 .99 internet it was now 25.00 and thats when they put me upgraded to the 30.00 that made my bill 84.00 finally after threnthing to cancell a nice maniger gave me a credit for the the over charge and changed my bill to a more reasonable aforable rate i had to call again to make sure its not going to change no garentees i dont want just 1yr agreements i need to have a stable bill as i am 71 yrs old and am on a fixed income and today i was told i was entitled to a 20 00 or 50 00 rebate for service change please let me know where i stand in all situations very dissapointed in broken promises dont trust any more
barbara stargazereyes38 @yahoo.com

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11:56 am EST
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AT&T no rewards received

I refered 2 people to use their servive and I have been trying to get my reward visa cards since july. I have spent about 30 hours on the phone trying to get my rewards and every time they tell me something else why it has not arrived. Today they tell me that I will never get the rewards because I had entered them incorrectly on the computer. What a croc! I am upset and very disappointed with the many problems with the service and with their con game!

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8:44 pm EST
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AT&T reward

Almost to 2 months waiting for reward for dsl router. When I ordered the service I was offered a reward for this router. After the first bill I called att reward center and was told that they hadn't any information about my rewards so they "put" a info to get a reward for me. Three weeks later I called them again - no information about any rewards for my account!? So they "put" it again. Two weeks after that called the third time... Guess what? No information!

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Fraud Legal Services
Fraud Legal Services
Springfield, US
Apr 05, 2013 8:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

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ATTWhat Gives?
Los Osos, US
Mar 02, 2013 3:41 pm EST

I had Dish service, which I signed up for when I moved into my house. I recieived a 'cold' telehone call from an agent (that I assumed worked for ATT) saying that she could bundle my computer services with a direct tv plan that would save me money. She was a little vague on whether these services could be billed together, but when she told me that ATT would compensate me for any Dish cancellation fee that I incured, with a rewards credit card in the amount of 250, and that AMC was included in direct tv package (Dish failed to renew a contract with AMC, even though I was told that I would have access through their network) that the offer sounded good. Greater convienience, AMC, and no cancellation fee- what could I lose.
After having Direct TV for over a month, I received no word on the rewards card, that was supposed to offset Dish cancellation fees. I just received a notice in the mail that Dish will be billing my debit acct for these in a few weeks.
When I tried to get information on the status of my reward, I was told by an ATT agent that this service had been sold by a contract
agent, and that she could not access this information. I am feeling royally screwed. Any adivice for a successful resolution would be apprecieated.

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12:52 pm EST
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AT&T loss of signal

After nine months of complaints of lost signal on tv and internet, ATT states it's a wiring problem beginning outside our building (a four unit condominium), and although our neighbor across the hall has no problems with her u-verse, that's because ATT rewired her unit when u-vetrse was installed. Our unit wires go through 'all the other units' before getting to us, therefore we have too much interferece, and consequently, loss of signal.
ATT says it can't do anything.

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dsmith883
, US
Jun 18, 2009 11:18 am EDT

you can ask att to run new wires to your unit. that is what i would do. some installers do not want to go through the trouble because it's ALOT of work ! i even had to do mine, myself. I went up in my attic while the installer stayed down in air conditioned space as i passed the wire to him. i felt like if i didn't offer to do all the hardwork of installing the wire myself, then he would have just said, "there's nothing i can do"... but you do need new CAT-5 wiring ran to at least one outlet next to your main TV.

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9:04 pm EST
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AT&T I was promised $50.00 for signing on

For signing up I was to get $50.00. I never received my $50.00. If I don't receive it by the end of January, I will cancel AT&T accounts.

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samilynn
dallas , US
Feb 01, 2009 1:57 pm EST

When did you submit your request to get your cash back? same thing happened to me. I was told I would receive a 50.00 visa card and a 50.00 check back in Nov of 08. When I check the status online it says that the check was mailed and the visa is being processed. Actually I received the visa and not the check. I called to ask about it yesterday and the lady told me that they had the apartment number wrong on it. HMMM how can that be when I received the visa? She said that it will be here in a couple of weeks. Wow only took 3 months.

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9:36 am EST
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AT&T giving away my phone number

After 2 years the regular monthly plan contract with at&t, I switched to a pay as you go (buying call card minutes) plan in July 08. In mid october, my phone suddenly stopped working, asking me to "activate my plan". when calling at&t customer service, took 2 hours to determine someone gave away my phone number to another customer. They insisted that this customer was able to walk into a store, give the right confidential information to (my) phone number on one of their phones. What was this? Identity theft? It was established I've had this phone number for over 2 years. When I'd eventually hang up and was given promises someone would call back to resolve this...no one ever did. I called back multiple times during the course of a full week. One "supervisor" initially wanted me to go to the nearest AT&T store ad they'd give a new sim card and a $20 credit and I refused because it was crucial to keep my phome number. So, a week later, one of their techs in texas realized that someone transposed one of the digits when they transfered the phone number from this other customer. So gave me back my number, but wouldn't give me backthe minutes I had originally had on the phone because I had to now "activate" the phone again, and the only way to activate this (as they saw it a new account) was to pick a more expensive plan which I had to stay into for 30 days. As soon as I finish my minutes, I'm throwing away the phone and transfering my number to my new virgin mobile phone I got for xmas.

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Terrence Michael Williams
Jacksonville, US
Jan 22, 2009 3:15 pm EST

I have had a to go phone since last year. It was stopped because I closed my bank account.Ihave the phone. I want to get a plan where the build is sent to me, not from any direct deposit. Must I get an entirely new phone or can I get my phone put on another plan. I don't mind paying any fee that I may owe concerning my present phone, yet I want a plan where the bill comes directly to me. If I have the incorrect department, please assist in directing me to the proper source.

Model: SGH A

IMEI: 356361/01/913387/1 RED

Terrence Michael Williams
4926 Tennessee Street
Jacksonville, Fl 32209
[protected]
MJW090662@aol.com

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2:45 pm EST
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AT&T att wireless gateway rebate scam

I purchased the Pro DSL service with the wireless Gateway ($79.99). I checked the website shortly after I installed the Gateway in early September and the website said that there was no need to do anything to get the Gateway rebate. After 3 months of not receiving anything, I've checked the website again and found different instructions. I had to go to https://rewardcenter.att.com/Default.aspx#%7B%22__s%22%3A%7B%22Checkbox2%22%3Atrue%7D%7D

and fill in my phone number, which took me to the Gateway Rebate form. I filled in the Gateway serial number and noticed in the reward "more info" section that now it says that the rebate must be postmarked within 90 days of installation of the Gateway. Since it's been over 3 months since I installed the Gateway, I wonder if ATT will mail me my rebate. They are so sneaky. 3 months ago they said that you don't need to do anything to get your rebate. And now they want you to fill out an online form to get the rebate. There are very few people who would go back and check to find out that ATT pulled one over on them. If they deny me, I'll file a complaint. Did anyone actually print out their earlier webpage saying that there was no need to do anything to get the rebate. This would be great to submit as "proof" of their earlier promise. Thanks in advance!

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aluz
Davie, US
Jan 11, 2011 9:23 pm EST

AT& T has been scamming people like this for years. I always fall for it. Even when they were BellSouth! They would promise rebates if you accept their service and then play mind games with their customers. What a rip off. I hope that they are stopped soon because it is really frustrating to deal with such deception.

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tjdean01
, US
Sep 07, 2010 12:12 am EDT

I just signed up a couple weeks ago when it said "No term commitment" but when I called them they said I had a one year contract. I saved the webpage that said that and actually it's still on the site now!

I tried to sign up for the rebate and it said nothing is found for my account number. I hope they send me something. Scammers!

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Buyer.Stkn.Ca
, US
Jan 09, 2010 12:10 am EST

I too purchased their at& internet and I'm glad I can accross this posting, I will be submitting the rebate form now. If it helps try looking at the summary order that was mailed right after you purchased it.

Straight from the bill it says, "...If you purchased AT&T High Speed Internet as part of a promotion, you may qualify for an equipment rebate, a rebate form will be mailed to you separately."

Hope this helps you.

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11:00 am EST
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AT&T slammimg

I worked for Cingular Wireless prior their changeover to AT&T Wireless resolving number portability problems. During the early stages of number portability, our support group was inundated with trouble tickets generated by customers who were very angry to have discovered that their phone number was ported to Cingular without their permission. After some investigation on my part, I discovered that as part of the initial process, the contracting group that wrote the code for this process, had written some code which allowed customer service reps. to take down information from customers who called to inquire about porting thier number to Cingular. The customer service reps., would tell the inquiring customers that they would take their information down and "save" it in case the customer later made the decision to port their number to Cingular. What the reps. probably did not know, was that this information was saved in the form of a file, which was then automatically fed into a "batch" job which ran at night and ported the phone number over to Cingular with the "saved" information without the customers approval.

There were literally thousand of these tickets. I personally worked hundreds of them. On several occasions, I spoke with the team lead in charge of writing the code for the portability process, and she told me on 3 different occasions that she had voiced objections to installing this "informational" code due to legal and integrity reasons, and was told by Cingular upper management that they insisted that this code be installed.

I contacted the PUC in Texas about this illegal process and was told that they would not investigate a comlaint regarding slamming unless it affected me personally on my wireless account. They would investigate 1 complaint, but chose to ignore somebody with valid proof that they were salmming thousands of wireless users. So there you have it, AT&T Wireless willing to defraud thousands of people - DELIBERATELY. If anybody that works for, or supports AT&T Wireless, is angered by this and doubts the accuracy or honesty regarding the above statements, I would be glad to provide the names of the contracting company that wrote the slamming code, the team lead who was instructed to write and install the code, and the people in WLNP suuport group who worked these tickets.

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AT&T billing practices

The FCC gave the thumbs up for ATT to purchase Bellsouth. Again giving way to a monopoly. I didn't agree with the first disbandment of ATT and chose to stay with them all these years. Leased their phones, paid higher per minute charges for long distance and finally they came out with an unlimited plan that suited me just fine. I have never had a complaint with their service. I never once jumped ship. Home telephone service was thru Bellsouth. Service was reasonable and I have no complaints with them until nephareous companies began slamming. According to Bellsouth at the time, these charges for services are out of their control. I paid them. I had one heck of a time tracing original company for voice mail services but after a year finally got those removed. Lost all that money tho. Home telephone service got a state authorized increase in utility charges. The billing was getting expensive and the "new" fees began to show up. The telephone company states these are goverenment mandated charges (taxes). I call these "BYC" fees. They range from 13.00 to 15.00 per month as of today. BYC means "because you can". So, I called bellsouth and was going to cancel home phone service due to the byc and higher service charges. They offered me a "permanant" home phone service for 18.95 with added bells and whistles. They assured me this was not a 90 day or 6 month teaser rate. It worked just fine, for over a year, until ATT took over. Now the nightmare begins. Began having problems immediatly. All charges immediately increased. When you call customer service they are not only rude but downright disrespectful. After explaining that these charges are not what I agreed to they simply ignore the concern. First, you don't get a bill, then your late-late fee plus interest is applied. When you call about this-more rudeness and then they want payment over the phone at a charge of $5.00. Now your paying $5.00 late fee plus interest plus $5.00 payment fee on top of being overcharged on homephone, long distance, and internet services. The suggestion is to pay the bill online. I followed their suggestion begining last April. Seemed to work fine. Went online, paid the bill, got a confirmation number. Charges still high and can not get satisfaction. May-paid the bill. Got a confirmation #. Did so in June and July also. In August I get a bill in the mail for #377.00 dollars. This was on the 31st of August. I am fit to be tied and now I act like they do. This was my fault because I did not confirm that payment was removed from my checking account. Pay the bill for $5.00 again. On Sept 11 I get a call on my cell phone and told my home phone has been disconnected. I call again. This time I'm told the phone was disconnected for "returned check". I call again, after explaining my complaints I'm told: "pay your bills on time" and "your the one who wrote a bad check". I got a supervisor. After over an hour on the phone the supervisor gets to the bottom of the problem. Offers refunds and appologizes and assures me that account will be corrected. I ask to be removed from online payment and return to mailed billing. What had happened since: still overcharging, didn't send a bill in October. Told it is a "courtesy" to send me a bill and it's my responsibity to get payment to them. I did a 2008 telephone bill account audit-jan 08-dec 08-overpaid by $483.83 to date. Smoke signals or two cans and string would be easier than dealing with these thieves. They disconnected me again on Dec 12th. I asked to discontinue service. Paid them again. The phone rang on Dec 22.

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AT&T never what was promised &cash back&

When I signed up for this bundle package, I was told by the opperator that I would be receiving a series of 3 actual checks in the mail...that I could physically take into the back and cash. I remember this conversation very clearly because I was not very happy when I had to pay for the modem. When she explained the cash back thing, I felt better about it. I made several phone calls into AT&T, and was told that they were going to investigate this, but of course never receives a phone call back. When I asked the next opperator about it, and if there were any notes left in the computer? There were none. I have now cancelled because I don't feel good giving my money to people who faulse advertize. My friend is going through the same thing with them too. There answer finally to both of us is we should of redemeed the cash back on line. WHERE? I have searched for a place to so called get your cash back and all I get is " No Results Found" Or they want you to sign up fot the offer..Well I have the offer, I want my C/B.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, This is regarding the AT&T Retail Store located at 2643 SE Tualitan Valley Highway in Hillsboro. The Store Manager is Rogelio Peguero and the phone number for the store is [protected]. On about November 23rd, I went into the location and informed the sales representative that I needed a belt clip for my iPhone. The sales person presented me with...

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AT&T uverse installation

As I write, AT&T has failed for the THIRD TIME to make their service installation. First time I waited all day, no one showed, no one called. I called them twice, each time told they were behind but that I could expect installation that day. After first day was blown, AT&T rescheduled installation to two weeks later with asking me. There has got to be something about scheduling an installation without my express authorization that is illegal. Nonetheless I took the day off and you won't be surprised to learn they stood me up a second time. I was so angry I worked my way up the supervisor chain and found a woman (Christine?) who promised me 3 months of free service, and a guarantee that installed would be rescheduled the following Monday with my house first on the installation list that day. Well, that is today - and they have again failed to show up. I repeated the whole process up getting bumped up the supervisor list, until I found someone who told me that a technician had just been dispatched to my job. I guess that is how they work - pulling techs off of jobs to do installs for irate people who have already been SUPER-screwed, so the other people that day will be just a little screwed frustrated.

Here's a bright idea, schedule fewer install appointments for a regularly priced service, offer pricing incentives to customers who have scheduling flexibility (home most of the day) and basically keep your scheduled appointments and fill the in-between time with customers who have that flexibility.

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Jill Nelson
Madison, US
Dec 11, 2008 2:18 pm EST

Was sent a notification in the mail, a follow-up to a verbal agreement on the phone with an AT&T representative, that was SUPPOSED to help me get "rewards" (or a rebate of sorts) on my phone bill towards signing up for internet service bundled with my phone service. Went to the site recommended, and the complaint site is the only thing that you can access!
I would recommend contacting the Better Business Bureau, I guess, as an alternative to poor/insufficient services provided as agreed to !

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AT&T flyer for reward

Please be advised that this is the worst service i have ever received in my entire life. First of all they promise you services that they are not capable of delivering. Do not get the telephone service with u_verse. Their telephone system is not compatible to most alarm companies and of course they lie and tell you that they are going to issue you a temporary telephone number until it can be ported over. Of course, the porting takes 7 - 10 days, wait on it. Your safety is at risk. You can activate your system, however, wait for the alarm company to call you. The digital telephone service has not caught up to the technology of the analog att telphones and guess what, some of their employees do not know that. Please be aware that their staff does not have knowledge of that information. If you do not beleive me call them at [protected]. I have had a mini training class from all of the different represenatives that i have communicated with. I know that they push them to sell. It is all about sales, but do not arbitrally lie to customers. This is the most incompetent staff that i have ever encountered. My installation occured on january 25, 2010, until this date march 19, 2010 my phone is still not ported, remember 7 - 10 days. Guess what, i have spoken to possibly 10 - 15 representatives and each time i received inadequate information with absloutely no results. Furthermore, they would put you on hold for about 30 minute interval to tell you that they do not have that information on the computer system. Moreover, i have to give them the same information that will not go into their database, it must go somewhere in cyberspace. When you call back the representative is just amazed and they tell that they have to go through this by accessing this information because it is the only way it will get resolved. Guess what, is it resolved?They also told me that the u - verse information was incorrect therefore, my order could not be processed. I have spent countless break and lunch time at work on hold in addition to travel time to and from work on my cell phone in an effort to clear this matter to no avail. Google, verizon and alltel, please do something (Competition) is good s0 i am counting on you, so that you can shut these people down, it is absoultely horrible with technology today that you have to encounter such an unfavarobale experience at the hands of att - u - verse. When they call you hang_up; if they should canvas your neighborhood run! Oh, by the way my reward was suppose to be 200. 00. How about when i completed the att reward center information, it was redeemable for 100. 00. The expected arrival date is april 18, 2010. How about that! I will let you know when april 18, 2010 gets here what happen. In addtion to that i had a service man to come to my home, thank goodness he was a honest guy. However, since he left we have been unable to print on my printer. Go figure. One representative told me that we can get the printer repaired and submit the bill to them. Another one stated that they have a department that does trouble shooting, because they are not responsible for this and they do not send a service man out for that. These people have been bad news from january 25, 2010. Thanks goodness something positive came of this nightmare, all of my coworkers that sat in close proximity to me heard the numerous telephone conversations stated to me "we will make sure that no one they know will get this service because of the 100 phone calls that i have made. Well, something good came out of it negative publicity. I am telling everyone that i come in contact with do not do it. If you should decide do the internet and t. V. Please let them keep their telephone service, it is not worth the hassle. I want to get a sign and advertise on my car. In additon, i can not print my comment. Whatever you do please do not inflict that kind of pain on yourself. Nightmare on elm street. Where is freddie?

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Smoles
, US
Nov 05, 2012 8:06 am EST

I don't know what's worse, their horrendous customer service or the website that always gives us problems. We're done with AT&T in January and we can't hardly wait.

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pat yancey
Crystal Springs, US
Jul 03, 2012 4:14 pm EDT

I WAS TRYING TO PAY MY BILL AT ATT.COM AND THEY SAY THEY DONT TAKE GIFT CARD, WELL MINE IS NOT A GIFT CARD AND HAVE USED IT BEFORE TO PAY MY BILL ON HERE, CAN YOU HELP ME, PAT YANCEY, NYANGELPAT2004@BELLSOUTH.NET

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Kim O.
Arlington, US
Jan 09, 2015 8:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

Yes, the reward is still not here of course, 2months and still waiting. I follow the directions on the flyer was correctly directed to the right site, filled out the info was told 4-6 weeks okay its been four to six weeks . Go back to the web site, and wow theres more steps that i have to take, that they did not tell me about when I was on there earlier. here I am waiting so LUCKLY I went to check it again and they graciosly gave me a couple of days left where i could fill out more info. and know i have to wait another 4-6 weeks. This is the worst gimmack ever of lies and tricking the att peolpe into services you probly will NEVER receive. There should be a law against this. Just Give Us A REWARD For switching or signing up. Or cut the crappy lies. We get lied to enough in every day live, then to get lied to from a supposed upstanding company!

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Ruben Longoria
, US
Nov 29, 2008 2:27 pm EST

When I applied for DSL I was going to get the basic plan but I was told that if I got the express that I would get a $75.00 rebate.That was back in Aug.15th, 2008.On Nov.24th I called to ask why I still hadn't received my rebate.I was told that we would get a $50.00 rebate and to call [protected] to speak to a ATT Rep. who promised to credit our account for $25.00 which they did.I was told that I would get the remainding $50.00 in the form of a Visa gift card.On Dec. 10th I called again to let them know that I still hadn't received my gift card.Again I was told that I would receive my gift card within 4 to 6 weeks.NOW, I get this letter saying I need to get on line to get my ATT reward.What gives?Why the run around?Why make promises you obiviously don't intend to keep?I am seriously thinking of going back to my Net Zero and cancelling ATT.I am very disappointed with ATT!

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Marie L. Tizon
Los Angeles, US
Aug 12, 2014 10:48 pm EDT

[protected]

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Bernadine Bankes
Willow Park, US
Jul 26, 2012 8:11 am EDT

I have not received my $200.00 rebate for signing up for U-verse, inter net and home phone. Please let me know why. I was also told that I would receive information in the mail on how to do this. Have not received anything. Please check on this. I am waiting on this before I decide on cell phone.
Thank you
Bernadine Bankes
bernadin_banke@att.net
July 26, 2012

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Bernadine Bankes
Willow Park, US
Jul 26, 2012 8:05 am EDT

I was told that when I signed up for AT&T U -verse that I would receive a $200.00 debit card and that
I would receive information in the mail how to do this. I have not received anything. Please let me know why.
Thank you
berndin_banke@att.net
July 26, 2012

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MCGYVER408
San Jose, US
Mar 16, 2011 4:49 am EDT

A door to door rep came to my home and informed me about the uverse deal that would for ten dollars more than regular hi - speed dsl, i would have uverse fiber optic line thats like broadband but much faster. The deal was thought to be simple as explained where i would order for a tech to come in and install the uverse to my tv and will no longer use dsl. This will be free of charge and will be receiving in the mail before my first bill a gift card valued at $100. 00 which will cover the first bill. So basically i thought i was getting a month free of cable then when i get the gift card i would cancel the uverse and keep the internet upgrade and send back the equipment. No card came in the mail. The first bill was automatically paid through my account which now am overdrawn and stuck with bank of america's $35. 00 overdraft fee! Who, where and how do i attempt to contact to fix this?

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ATT Furious
Marietta, US
Jan 26, 2011 2:16 am EST

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***************************************************** read this one ***********************************************************
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I was promised $275 in rewards and only received $50. Good thing i kept my online receipt to fax to their reward center at [protected]. Despite faxing my request and proof of rewards over 10 times over the last couple months, it is still not available for me to redeem. Phone calls didn't help. I am close to being angry enough to begin faxing random junk into their fax line to cause the same amount of confusion and frustration they have caused me. I should have learned by the past rewards experiences from years ago - not sure why i returned to at&t.
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***************************************************** read this one ***********************************************************
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NORA BRATCHERWAUX
, US
Aug 21, 2010 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ok, sandy baker, everything that you say is not right either. Att is not what it appears to be thank you very much. My name is nora bx.

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AT&T no rebate towards bill[liars]

When i signed up for faster internet service i was told i would get $50. 00 rebate that i could use towards my bill! Not a visa gift card to be used on anything but your bill! This is totally not fair, i thought att was the best until now, how very sad that they need to lie to thier customers to get them to sign up for thier services, thanks geri sanchez

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jose cajigas
overland park, US
May 24, 2010 12:19 pm EDT

i not reciece my $100 visa gift card how long will it take jose cajigas overland park ks. 66210

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Nikki
Houston, US
May 17, 2009 10:22 pm EDT

well u guys i'v received all of my rebates!

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hoborose
San Antonio, US
Apr 04, 2009 5:39 am EDT

After reading the above I am surprised at U-Verse as when I joined the system I immediately received a rebate and expected that to be the same when I upgraded to HD service. I'm still waiting to hear from the HD rebate.

Sharon King
San Antonio, TX

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LoriDockall
Colfax, US
Mar 31, 2009 4:26 pm EDT

We revieved the reward card in the mail and I went to the site and did as it told and within 2 weeks I recieved my reward and i couldnt be happier :) However I recieved another reward card in the mail and went to the site and I cant get to it instead of the att site I was sent here

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Jim edwards
, US
Mar 26, 2009 8:53 am EDT

I waited 3 years before dsl was available in my area. While talking with a rep about an error in my bill, she told me that dsl was available that day and I ordered it. She told me i had to buy a dsl modem for 100.00 dollars but i would get it back but I had to apply for it. I have applied for it but what i believe is my 100.00 back is considered as a reward for signing up for the service. The rep should be retrained and taught to be completely honest with the customer. I would have signed up regardless, I just don't like being lied to.

Jim Edwards

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clara lawrence
Port Arthur, US
Feb 24, 2009 11:54 am EST

I WAS TOLD TO COME TO THIS SITE 2 GET MY 2 REBATES WELL I FOUND NOTHING

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FEDUPREP
Denver, US
Feb 10, 2009 10:50 pm EST

I AM A REP IN THE REWARDS CENTER AND I HAVE TO TELL YOU EVERY TIME I GET A PHONE CALL I DO ALL I CAN FOR THE CUSTOMER IF THEY ARE NOT ELIGIBLE FOR THE REWARD THE SALES PERSON TOLD THEM I TRY TO SUB IT FOR SOMETHING THEY ARE QUALIFIED FOR ANOTHER THING IS IF YOU ARE TOLD THAT YOU WILL QUALIFY FOR A MODEM REBATE (UNLESS YOU LIVE IN THE SOUTHERN STATES NOT TEXAS THOUGH)
AND YOU DID NOT ORDER ONLINE YOU WILL NOT GET THE REWARD NO MATTER HOW MUCH YOU YELL AND SCREAM AT US THERE IS NOTHING WE CAN DO. 2. BE NICE WHEN YOU CALL IN IF YOUR REWARD HAS EXPIRED IF IT IS NOT OVER 90 DAYS THE REP YOU ARE SPEAKING WITH HAS THE PULL TO REMOVE THE EXPIRED STATUS (ALTHOUGH SOMETIMES WITH THE VISA GIFT CARDS THIS IS NOT POSSIBLE) ALTHOUGH THE CUSTOMER IS GENERAL Y RIGHT THINK OF IT AS IF YOU WERE DOING YOUR JOB AND HAD SOMEONE YELLING AT YOU WOULD YOU BE ANYMORE READY TO HELP THEM OR WOULD YOU RATHER SPEAK WITH SOMEONE WHO IS CALM MAYBE IRRITATED BUT SEEING HOW THE REWARDS USALLY GO DONE WE UNDERSTAND WHY YOU ARE THE ONLY THING WE CAN DO FOR YOU IS TRY OUR BEST TO GET YOU AS MUCH OF THE REWARD THE SALES PPL TOLD YOU YOU WOULD GET IF WE SAY WE CANT DO SOMETHING THEN BELIVE ME WE CANT WE WOULD LOVE TO GIVE YOU WHAT YOU WANT AND WERE PROMISED BUT MOST OF THE TIME IT IS OUT OF OUR HANDS PLEASE TAKE THIS INTO CONSIDERATION THE NEXT TIME YOU CALL AND START YELLING AT SOME POOR UNSUSPECTING PERSON. TY I HOPE TO HEAR FROM ALL OF YOU M-F 7AM-7PM CT

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chaogan
San Gabriel, US
Jan 30, 2009 7:47 pm EST

I not reciece my 100$ til now .Last month someone told me I"ll reciece
myreward card So how about that?

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Ramesh
Winnetka, US
Jan 17, 2009 5:22 pm EST

Only send my reward ASAP thanks

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Ramesh
Winnetka, US
Jan 17, 2009 5:20 pm EST

So far I did not get the reward from att/ reward center if not send ASAP thanks

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AT&T installation

I am writing to let you know about my experience in ordering and having AT&T Uverse installed at my residence. Please read below, I give details regarding my experience, my horrible experience.

Sales person, LaDonna (do not know last name) came by our house, sold us on the idea. I spoke with her and requested pricing on a certain package. I left several messages and never received a call back. In total I tried to call her five time, without ever getting a response. This should have been a sign of what I could expect from AT&T Uverse.

On November 18th I ordered Uverse online at 11 pm. The first available installation date that was given to me online was December 26th, which was unacceptable. LaDonna told me installation would take less than one week. On November 19th I called the Uverse customer service phone number and got the installation date moved to December 1st, from 8:00 am – 12:00 pm.

On December 1st, no one showed up! I called the customer service number and spoke to Fletch (no rep ID was given). I was on the phone for one hour. He was going to call dispatch on his own and call me to connect to dispatch due to the long wait times, but I never received a call back.

I then spoke with Josh (rep ID have it written down at home) at 4pm for one hour. He spoke with dispatch directly and scheduled us for the next day at 8:00 am – 10:00 am on December 2nd.

On December 2nd, an AT&T truck showed up, but it was not an Uverse installer.

We then spoke with Drena (Rep ID W2AP). She rescheduled us for later on December 2nd, 12:00 pm – 2:00 pm. NO ONE SHOWED UP or called to let us know that they were not coming! I even spoke to Drena at 5:00 pm and she still thought they were coming.

Please keep in mind that my wife has taken December 1st and 2nd off work to be available for your company to install your product at our home. Both were unpaid days off work and we had already canceled our Dish Network account. At this point she has already called me twice in tears.

Next we rescheduled for December 4th, 8:00 am – 10:00 am since my wife could not miss a third straight day of work.

Guess what? No one shoed AGAIN!

This was now four appointments that your installers have missed. If I was not so emotionally and physically invested in this whole thing you would not be getting my business. I still expect more compensation than I have received.

On December 4th at 11:00 am I spoke with Robert (Rep ID A7RN). He looked at the dispatch log and saw that we were never scheduled on the 4th from 8:00 am – 10:00 am as we were told. Instead we had been scheduled for 12:00 pm – 2:00 pm. My wife could have worked a half day if the stupid reps could tell us the actual time the installer was scheduled to come.

We need to be compensated more than we have and I better hear back from someone in response to this letter. This has been the worst customer service experience I have ever experienced or even heard of. What a joke! This has been unbelievable! I have more details if they are needed.

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INGRID HANCE
West Palm Beach, US
Apr 18, 2014 2:36 pm EDT

I CALL ATT AND I MADE A APP FOR INTERNET, MY APP. WAS FOR 9-10, I WAIT UNTILL 1:00PM AND I DECIDE TO CALL THEN. NOW THEY SAID MY SERVICE WILL BE AVALIABLE FOR ONE MONTH FROM THE DAY THAT A MADE MY APP. I SPENT A DAY OF MY JOB WAITING IN MY HOME AND THEY GIVE ME A APP. THAT NEVER SHOW, NO CALL. NO RECOMENT ATT.

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Giggle13
St. Louis, US
Nov 11, 2011 8:20 pm EST

PLEASE, ANYONE WHO IS GETTING SERVICE FRON ATT FOR U-VERSE MAKE SURE YOU CHECK YOUR OUTSIDE INSTALLATION. THE TECHNITION INSTALLED THE CABLE WIRE UNDER MY ELECTRICAL WIRE SO THAT THEY ARE RUBBING AGAINST EACH OTHER. MY BROTHER POINTED IT OUT TO ME, ASKING WHO WAS THE IDIOT THAT INSTALLED THE WIRE THAT WAY, AND THAT THEY SHOULD NEVER BE TOUCHING.. WHEN I CALLED ATT TO GET IT FIXED, THEY SAID THAT I WOULD HAVE TO PAY FOR IT. DON'T GO WITH U-VERSE, THEY ARE A RIP OFF.

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joana214
Aurora, US
Apr 22, 2011 4:39 pm EDT

We had the same experience with the installation process. The first time, they came during the wrong time frame. Then, they called my phone, when they were supposed to call my husband's phone, since he was the one taking off work. Then we rescheduled and my husband ended up taking off work twice, to wait for them and they never showed. The installer finally showed "after" the time slot they had quoted us on a Friday evening. He was at our house from 3:30 till almost 8:30 and didn't get anything installed. Worst of all, he didn't even tell us he was having issues. As he was getting ready to leave, he said someone would be out to fix the ground wires, and after that we would have to reschedule for the installation. My husband and I were fuming! There was no way we were going to reschedule AGAIN, since they never showed up the first two times like they were supposed to. The next day, I got on the phone and told them I needed someone to come and fix the ground wire and install THAT DAY! I called twice from 9-11, to confirm that someone was coming out to install. They said someone would be out between 1 and 3. At 2:45, no one had showed. I called again to see what had happened, and they said they did not have me on the schedule, and that I would have to reschedule for another day. I had waisted all my Saturday morning and afternoon waiting for them, and they wanted me to reschedule? No Way! My husband spent another hour on the phone with them, and finally told them we did not want their service and were going with someone else. At 6:30, they finally sent someone to our home to do the install. Now that I have U-verse, I'm so annoyed with it. Movies on demand won't play and my remote for my other TV already does not work. The credit they are applying to my account does not justify the time my husband took off work or the inconvenience the service has cost us. I'm dissapointed with this service, and the installation process has left a bad taste in my mouth

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Uverse HORRIBLE CUSTOMER SERVICE
Meta, US
Jun 24, 2010 8:34 pm EDT

I called on May 25th, 2010 to add a line to my cell plan because our home phone was getting too expensive. I was told that they would add another line to my cell plan and transfer our current home number to that cell line. I was also asked if they could upgrade my internet service since we will not have a land line anymore. I told the gentleman that placed my order that I MUST not be without internet because my work requires me to have access to the internet at all times. He then told me that I should have my new phone and box for our internet within 2-3 days. This order was placed on Tuesday, so on Friday when I got home from work I called to check on my equipment because I hadn't received it yet. The lady I talked to said that the order was shipped out the day after it was ordered, so I should have it any day. She sent me an order confirmation number and told me to wait. A week later I still didn't have it, so I called back and I was told that my order was cancelled the day after it was entered because the person that placed the order entered my address wrong. Obviously they have my address because I get a bill every month. Too bad that doesn't get cancelled.

On Sunday, June 6, we finally got our equipment in the mail and activated the new cell phone. When I got home from work on June 7, I had no internet access. I made my first phone call at 5:45 p.m. and was told that when our home phone number was switched over to the cell line, the number associated with my account would have to be reassigned and this is going to take 3-5 days. So much for not being without internet. This is the ONE THING I did not want to happen. I was then told that it was my problem that the new number wasn't assigned to my account and I should have checked up on it before activating the equipment to make sure all was working. Isn't this THEIR job? I was told that I could go to McDonalds or Starbucks to use the internet there which is 45 minutes away. This is GREAT customer service. This guy should be FIRED!

I called at 9:30 Sunday, June 20th and we did diagnostic tests for about an hour. Then I was told that they needed to send a repair guy to the house to check our equipment. The person that I was talking to said that he would call me back in a couple of hours to let me know when the repair guy would be there. He said that they would be there between 5:00 and 9:00 Sunday evening and that he would call me to let me know approximately when they would be there because it was fathers day and we were getting ready to leave the house. I never got the call from the person that I was talking to, so we came home early at 5:00 but no one ever showed up. I called back at lunch time on Monday June 21st and was told that someone in the repair facility would give me a call back in a bit to make the appointment to fix the problem. They didn't call me back until 10:30 that evening. We get up at 4:00 a.m., so I told them that I would call them back on Tuesday. When I called on Tuesday, I scheduled the appointment from 4:00 to 7:00. My son called me at 3:00 to tell me that the repair guy was at the house to fix the internet. He told me that he had to move some wires around and reset the box on the outside of the house and all should work now. When I got home, I called back to get help setting up the internet again. The lady walked me through the process and after being on the phone for an hour, she said the last step would take anywhere from 5 to 30 minutes to complete, so I could go to bed and when I wake up in the morning, everything will be working fine. I got up at 4:00 Wednesday morning to print off my emails that I needed for work that day and I still have no internet. I called June 23rd at 7:20 p.m. and got off of the phone at 10:15 p.m. After being on the phone for that long, I'm now being told that they have to send another repair/tech guy down Thursday to fix the problem. My work is already very upset with me since my one job requirement is to have internet and I've been without for the last 3 weeks, but now I have to take off work early to have this problem fixed.

Thursday, June 24 the repair guy came to the house and since he could get on the internet with his laptop, he didn't know why I couldn't, so he left. I called AT&T back at 4:00 today and just got off of the phone and it is 8:12 p.m. After I got off of the phone I un-installed all of our AT&T stuff and re-installed it. It works now. I don't know why all 15 of the [censored]es that I've been talking to over the last 3 weeks couldn't figure it out. Complete IDIOTS!

So, to make matters worse, I received a bill for this month too. I called customer service and I was told that I would not have to pay that bill, but this is all they could do. Hell, they should be paying ME - I'm the one that figured this crap out!

This whole process has been an absolute nightmare. I think the part that upsets me more than anything is the fact that when I call, I feel like all these people do is listen to people that call in to complain about something. I haven't called in about hardly anything in the last 13 years, and when I do have a problem, nobody seems to care. Since this has been a problem on AT&T's end from the very first phone call I placed for this service, so how in the world can any of this be my fault? I didn't do anything to deserve to be treated this way or to deserve all of these problems, but nobody seems to care or want to help fix what they screwed up. I feel like I've asked all of the right questions and did a heck of alot more than I should have, but still am getting the bad end of the deal. I made it very clear that I couldn't go one day without internet and nobody did anything about it to prevent this from happening. If this wasn't the only high speed internet available in my area, I'd tell them to cram the whole damn works where the sun doesn't shine... This was a horrible experience and I almost lost my job of 9 years because of it. THESE PEOPLE DON"T KNOW HOW TO FIX ANYTHING, AND EVERYTHING THEY TOUCH THEY MESS UP EVEN MORE! Don't make the same mistake I did...GO TO SOMEONE ELSE OR YOU WILL REGRET IT!

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fxxk u-verce
Houston, US
Jun 04, 2009 9:17 pm EDT

i got same happened since last monday(06/01/2009). so i just canceled service.
if someone wants to get u-verse service, please do not!

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Suzanne
Fayetteville, US
Apr 18, 2009 10:16 am EDT

I just a horrible experience too. Amazing how they don't even consider that some of us actually have to work and take time off. I have to say it's the worst customer service I have ever received. I canceled my order immediately, and signed up again with my previous providers who were super glad to have me back:)

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AT&T at&t rewards

U-verse installed Nov. 6 '08; not totally happy
with some parts of the program; received two (2)
letters regarding getting my $200. reward and
HOW EASY IT IS TO GET REWARD ONLINE AND
check online. That is not true; the 2 letters I have
give me a 12/25/2008 deadline BUT I cannot get
to the proper address!
I also requested a better service plan for my two
(2) land lines (713.682.2622 and 713.682.0414)
That was to be taken care of on Nov. 6; nothing
has been done yet.
My e-mail address is [protected]@att.net but
this program would not take that so I was
forced to give my old earthlink address and it is
no longer in use! What is going on!

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FRANCES DFRONEY
Chicago, US
Mar 12, 2011 6:06 am EST

I HAD THE SAME PROBLEM I WAITED ALDAY AND NOBODY CAME (AT&TU VERSE) AND FINELY HE CAME BUT MY HOUSE PHONE DIDNT WORK __---_I HAVE NO IDEA WHAT HAPPEN TO IT ? BUT IT WAS ALL FIX SO THE ONLY PROBLUM I HAVE KNOW ((IS THAT FACE BOOK ) WONT SEND ME APASS_WORD SO I COULD GO ON LINE AND MEET ALL MY FAMILY&FRIEND; FRANCIE FRONEY@AOL.COM

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Dave in Ohio
, US
Feb 25, 2011 9:56 pm EST

Add my name to the list. Very nice lady convinced me on the phone to switch from Time Warner. "Inside" install guy shows up right on time at 9:00 A.M. He plays around for a couple hours, gets my router, set-top boxes, etc., hooked up. At about noon, he leaves for three hours. When he comes back, he asks if the "outside" install guy has talked to me. Of course he hasn't. Only then, at about 3:00, does he tell me I'm too far from the box. I'll be telling EVERYONE about this experience. Idiots!

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Pat Friou
The Woodlands, US
Jun 30, 2009 6:03 pm EDT

I have had problems with my u-verse and internet, from the beginning. Your techs come out correct the problems for a short time. I have now been on the phone for 42 minutes trying to get help. A tech has been out Sunday, Monday and someone was to come today, they did not show up, however they said they called and no one answered. That is not true. This the worst service I have ever had. You call the 800 # and if you can understand them, they don't care. How do I get someone out today to correct this problem or how do I fine someone that cares.

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Jesse
, US
Jun 04, 2009 12:52 pm EDT

Similar thing happened here. Salesmen came out and convinced us to change from Time Warner with installation tomorrow. Yesterday they called to postpone installation until next week since they had not gotten permission to transfer our phone number. Today techs went to the house and discovered that the 'box is too far away from the house'. Why not determine that the box is too far BEFORE sending out salespeople?

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DSIKO
Rochester Hills, US
May 29, 2009 12:23 am EDT

WELL I SIGNED UP FOR THE SERVICE ALSO. I WAS TOLD THE SAME TING. TO FAR FROM THE BOX. WHICH NOBODY TELLS YOU ABOUT BEFORE THEY COME OUT AND INSTALL AND BEFORE YOU CANCELL YOUR OTHER SERVICE. HERES AN IDEA AT&T. CK FIRST, THEN INSTALL. AFTER THE INSTALL IT DID WORK THOUGH. FOR ABOUT TWO DAYS. AFTER ABOUT 6 SERVICE CALLS, ( MY TV, INTERNET AND TELEPHONE WOULD GO OUT FOR HOURS AT A TIME) THE TECH TOLD ME 1). IM TO FAR FROM THE BOX 2). THEIR IS A SHORT IN THE CABLE THAT RUNS FROM THE BOX TO MY HOUSE. IF THIS WIRE IS REPLACED I WOULD PROBABLY HAVE NO MORE PROBLEMS W/ THE SERVICE BUT BECAUSE OF THE DISTANCE THING, ONCE IN A WHILE I MIGHT HAVE A LITTLE PICTURE DISTORTION. BUT IN ORDER TO REPLACE THIS LINE, HE WOULD HAVE TO TALK TO HIS SUPERVISOR AND THEY WOULD GET BACK IN TOUCH W/ ME. WELL OF COURSE THEY NEVER DID. WHEN I CALLED BACK, THE SUPERVISOR TOLD ME, " I AM NOT GOING TO REPLACE 3, 000 FT. OF CABLE WIRE TO SAVE ONE CUSTOMER'.
WELL BELIVE ME, SINCE THEN I HAVE TOLD EVERY SINGLE NEIGHBOR ABOUT THE LOUSY SERVICE OF ATT. THEY MAY NOT WANT TO SAVE ONE CUSTOMER BUT THEY WILL LOOSE A LOT MORE BY THE TIME I AM DONE .

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E. Verbeke
Auburn Hills, US
Apr 09, 2009 6:38 pm EDT

I had the same situation almost completely. While moving to a new residence I signed up for the package. After returning my old box to my company they called and informed me I was to far from the box.
After moving in and re-establishing my old service, paying the installation and losing out on the promotion I was assigned to. A salesman convinced me that the problem was fixed. Today the techs came out and after looking for nearly three hours determined that I was still to far from the box. What a load of crap!

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Dan Robison
Ft. Worth, US
Mar 16, 2009 2:15 pm EDT

Warning: ATT U-verse customer service sucks. If there is a problem, and there are going to be, when you call customer service you get snarky, rude, sarcastic High-school drop-outs who can't help you and wish you wouldn't bother them. Their door-to-door sales people are not ATT employees, they're contractors, so ATT doesn't feel that they are responsible for the lies they tell.

I live in Roanoke, TX and last Oct. we signed up and ATT came out to install U-verse. They couldn't get it to work and eventually decided we were too far from "the box". In the process they disconnected our current cable/internet/phone bundle and we were without service for a day and a half.

Big hassle, no apologies.

Fast forward to earlier this month, ATT salesman (contractor) comes around again making all kinds of promises, saying they’ve fixed the problems with the range and that he guarantees us we can get service now.

Today they show up to install U-verse and it’s the same story, we’re too far from the box, and they’ve had our current cable/internet/phone service turned off so they could “port” our phone number to their service.

Unbelievable, what a screwed up company. The box is apparently on the main street coming into our neighborhood just outside the neighborhood, we’re on the 2nd street into the neighborhood 4 houses from the main street where they ran the fiber, so if we’re too far from the box then 90% of the neighborhood is also. Why bother to run fiber down the middle of the neighborhood if you can connect any homes to it? What a way to do business.

Oh, and did I mention their customer service sucks? I’ve now wasted 2 days and still have to get my service with my current provider re-connected, which by the way I DID NOT request to have turned off. ATT had it turned off.

Overview of AT&T customer experience

AT&T has been receiving numerous complaints from its customers. The most common issues include poor customer service, billing errors, and unreliable network coverage. Customers have reported long wait times on the phone and unhelpful representatives. Billing errors have resulted in overcharges and incorrect fees. The network coverage has been reported to be spotty and unreliable, causing dropped calls and slow internet speeds. Overall, AT&T has been failing to meet the expectations of its customers, resulting in a negative experience.
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