Atlantic Broadband

Hello, I contact ABB via phone on July 8, 2021 and negotiated a lower monthly bill of $48.10 effectively starting on August billing cycle and ending on January 14, 2022. However, I was billed at my previous rate of $98.56 per month and had to pay a balance of $206.01 today, September 15, 2021 to avoid disruption of service. I spoke to two representatives earlier today because the first could not find a reason why I was not charged the reduced rate. The 2nd rep (Chris Hughes) essentially told me that I do not have the equipment for the package provided with the reduced rate, which I had no idea about since I'm not an ABB employee and this was not communicated to me. ABB will not honor the reduced rate provided to me via email on July 8, 2021 (see attached). This is a significant reduction which I budgeted for through the end date in January 2022. Since I was provided this rate by their representative and the issue they are claiming is of no fault of my own, are they obligated to honor the reduced rate? The email notification received on July 8, 2021 noting the new temporary reduced rate is attached. Any assistance you can provide is greatly appreciated. I can be reached at 301.613.7204 or via email at [protected]@gmail.com. Thank you.