CB Computer Hardware ASUS Complaints #2-21

ASUS review: Horrible customer service.

m33lad of US

Jun 13, 2026 4:27 am UTC

Verified customer

Featured review

None of the staff communicate with each other. Whether it's via email or over-the-phone customer service, the staff do NOT talk to one another. They lose your customer case number, and no one knows what happened to your case.

I explained the issue with my laptop so many times, and every single time I was met with a new, clueless customer service agent. In my own job, if I acted this clueless with a customer, I'd be fired within a day. Somehow, all of these staff members take zero responsibility but still manage to keep their jobs. My buddy told me Asus had some of the best customer service, but they clearly don't.

My laptop is a high-end gaming laptop—it wasn't a cheap PC. The keyboard fell off after less than a year, and then one by one, the keys stopped working. They wanted me to mail my laptop in a box (and if it gets damaged during shipment, that’s another story), wait for tech support to give me a price quote, and just wait and wait. All of that just to find out the price! The staff is totally clueless about pricing. The agent works for Asus but knows absolutely nothing about Asus. Because there is zero communication, he just wants to roll the dice, have me send my PC in, and wait to see how much the technician will charge me. What if I don't like the price? What a mess! It pretty much feels like the company is trolling me at this point.

If I had a Mac, I could just walk into the store, they would look up the laptop serial number, and everything would pull up. They would have it fixed right there in the store, and I'd just come back and pick it up. Or, they would tell me the exact cost of the service right then and there.

I am never buying Asus again!

In the end I said thats enough chances. we're DONE! I ordered a new keyboard knock off online and had a local store fix it. (This whole process took 3 hours.)
My keyboard might not be same as the original. But is a small price to pay for not dealing with Asus crappy service.

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Resolved

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ASUS Contacts

ASUS phone numbers

+1 (888) 678-3688

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United States

+1 (855) 755-2787

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Canada

8800 100 2787

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100%
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Russia & CIS

+1 (800) 209-0365

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India

+1 (800) 836-7847

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Mexico

+886 800 093 456

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Taiwan

+44 144 226 5548

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United Kingdom & Ireland

+61 130 027 8788

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Australia

+64 800 278 788

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New Zealand

+420 552 302 313

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Czech Republic

+45 38 322 943

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Denmark

+358 969 379 690

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Finland

+33 170 949 400

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France

+49 210 2578 9557

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Germany

+39 697 626 662

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Italy

+31 591 570 290

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Netherlands

+47 23 962 691

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Norway

+48 225 718 040

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Poland

+34 932 938 154

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Spain

+46 858 769 407

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Sweden

+41 848 111 010

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Switzerland

+90 850 522 2787

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Turkey

+852 35 824 770

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Hong Kong

+81 570 783 886

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Japan

+60 130 088-3495

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Malaysia

+966 800 820 0426

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Saudi Arabia

+65 66 369 163

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Singapore

+27 861 278 772

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South Africa

+82 15 666 868

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South Korea

+66 24 011 717

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Thailand

+971 800 0200 0428

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UAE

+84 18 006 588

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Vietnam

+54 800 122 0563

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Argentina

+55 30 030 398

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Brazil

+56 800 835 994

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100%
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Chile

More phone numbers

ASUS emails

b2b_help@asus.com

100%
Confidence score: 100%

Support

vivian_kuo@asus.com

99%
Confidence score: 99%

sales

ASUS address

â„– 15, Lide Road, Beitou District, Taipei City, Taiwan

ASUS social media
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Jun 18, 2026
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