AUL Corporation / Associates Underwriting Limited

On May 25, 2023 we decided to sign up with this company (AUL) for a service contract. The next day we found that our previous contract could be transferred to our new vehicle. We contacted AUL to cancel the contract. We then went to our dealership and they filled out a form for a refund of our $2800! Today, June 13, I received an email stating they needed another cancellation form signed. That they are unable to refund customers directly! I paid directly by credit card and they won't refund it to my credit card. I'm thinking I may have to file a fraud complaint with my credit card bank.