I have shopped at Ashley Stewart's Airport Freeway location in Fort Worth, Tx for years! However, in the recent months my shopping experience has been very disturbed by the current manager's behavior and treatment of customers and employees. The manager is very rude also hostile in temperament and tone. She is neither welcoming or warm. I have shopped on several occasions and decided as an end result not to purchase due to the unwelcoming atmosphere produced by the new management. Unfortunately, none of the employees are comfortable enough to say anything; making them just onlookers. So, they just watch while the manager behaves poorly ?.
Desired outcome: The District Manager-Higher up managerial staff address what is taking place among the manager-employee; customer relationships at this location. Address the management behavior responsible for producing an unpleasant experience.