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Ashley Stewart Customer Service

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Ashley Stewart Inc.

150 Meadowlands Parkway, Suite 403
Secaucus
New Jersey
United States - 07094

Customer Support Phone Numbers

Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat10:00 AM - 4:00 PM
SunClosed
Returns:

Ashley Stewart
300 Nixon Lane
Edison, NJ 08837, USA
Plus

Ashley Stewart Complaints & Reviews

Ashley Stewart / unethical behavior of manager and employee

Va
Jun 11, 2019

06/11/19 Hello My Name is Valerie Nesmith and I was a purchasing customer in your Harlem store on 125th Street on Saturday, 06/08/19. As I came out of the dressing room with my items I was instructed to put the ones I did not want on the rack right next to the cashier. I did that and proceeded to...

Ashley Stewart / orders not received

Ka
May 17, 2019

Placed order online received all but 1 item a romper.been a customer over 3 years and order2-3 times a week. Called and was told item sold out I'm looking at it on line wanted to order another romper without paying shipping fee. They wouldn't even consider it. Showing they have no the item...

Ashley Stewart / customer service; unethical behavior

Sh
May 16, 2019

On May 16, 2019 between 5:50 pm and 6pm, I walked into the Ashley Stewarts near Military Circle Mall in Norfolk, Virginia. I did not get greeted by on single sales clerk and it was five or more. They did not adknowledge my presents the entire time. I asked one clerk about an item and she...

Ashley Stewart / shipping

Ms
Apr 04, 2019

My name is Kim . Sunday 3/31 I placed my 1st order with Ashley Stewart due to your denim sequin ad pop up on my Facebook page. Im a size 12, and I saw the sequin Jean's was available in a size 32. I was under the impression 32 was waist size.. I paid 8.95 to have these jeans shipped and...

Ashley Stewart / free tote bag after spending $75.00 (false advertising)

Di
Nov 27, 2018

I purchased $138.00 of clothing yesterday (11/25/2018) at the end of my shopping I added the free tote bag but was being charged for the tote. I tried several time adding and removing the tote, and every time I was being charged. I have tried calling customer service and the help at all. I...

Ashley Stewart / bra & underwear

Sm
Oct 17, 2018

I brought 2 bra from Ashley Stewart 2 months ago & The under wire is rusted, it's to be shine underwire. These bra's are old as hell. The underwear is falling apart after 5 washes, they start to unravel. It's was two bra for $39, underwear 5 for $30. I thought I was getting a deal, but not...

Ashley Stewart / bras with underwire

Ta
Aug 11, 2018

Your bras are poorly made! My bra popped and I was poked by the wire. I returned it only to have it happen again!! I tried fix it by sewing the holes yet another one formed. This is a shame!!! You must provide stable and efficient products!!! I will not return to shop in your stores. I wa...

Ashley Stewart / I am complaining about ordering process.

Sa
Jul 16, 2018

Hello My name is Saundra Jones and I have been a customer of Ashley Stewart for many many many years and i adore there plus size clothes and where the majority of my clothes from Ashley Stewart. I am complaining today because I placed an online order and by mistake i ordered 2 of the same...

Ashley Stewart / service

An
Jul 05, 2018

I went in your store in Lauderhill, Fl to exchange a shirt I bought for my sister as a gift. The clerk was very rude because she first told me no exchange without a receipt, after searching my purse I found my receipt but the very unprofessional rude clerk claim no exchange because all...

Ashley Stewart / ashley stewart will not cancel an order

Un
Jun 19, 2018

I placed an order with Ashley Stewart and selected PayPal as the payment option. This caused my Shipping information to default to the Shipping information on file with PayPal which is outdated. I contacted Ashley Stewart's Customer Service line right away and it was closed ( it was around...

Ashley Stewart / returning items

Je
May 31, 2018

I waited in the line in Markham, IL to return 1 item for over 20 min. There was 1 cashier and only 1 person in front of me. When it was finally my turn the cashier says she can't process my return because I didn't have my AS charge card. This would have been helpful info prior to me...

Ashley Stewart / odor on clothes/returned product

Ju
May 26, 2018

I was a new ashley stewart customer and so excited about my order. When I received the products they had a very strong odor. I called and complained about this and wanted know what could be done. I was assured I could return the items and a full refund would be issued. They lied!!! They...

Ashley Stewart / diva dollars

Yv
Apr 22, 2018

Ashley offers the diva dollars special where if you buy so much you get so much off. Well I tried to purchase something which was about 100+ dollars and i'm suppose to get $50 bucks off. It doesn't give you the option to finish checking out it say to review order after it checkout. That i...

Ashley Stewart / declining my card online

De
Feb 26, 2018

I normally shop online with Ashley Stewart with no issues. Log in, pick the items I want, submit the payment information and get my confirmation. Well they recently on Friday 2/23/2018 had a sale extra 50% I go on I select my items and enter my payment information and it tells me my card...

Ashley Stewart / boots

Ke
Jan 04, 2018

I finally received my boots after waiting longer than the norm and to my surprise the boots were beautiful. I had a meeting to attend Saturday and I got a shirt to go with my boots as I tired to unzip the outer side it wouldn't unzip right it kept getting stuck and jam. So I got them to...

Ashley Stewart / holiday return policy

No
Dec 28, 2017

I made holiday gift purchases for Christmas in November. Black Friday sales purchases that will not be opened until Christmas are not returnable. You're will not honor any returns purchased our 30 days. You promote holiday shopping for gifts that will not be open until Christmas 12/25 and...

Ashley Stewart / worst company ever

Ds
Dec 13, 2017

I am pissed off. They delayed my delivery again, for the fourth time. It's inappropriate, it's not funny. I don't know why they do it, honestly, I shouldn't care about their issues. They have to do everything to please their customers. These morons didn't even apologize! This is the lowest...

Ashley Stewart / online service

An
Dec 06, 2017

I ordered my items online and it still has not even been shipped and i was told i cannot get a refund. Why is that? if the items never left the warehouse!!! the rep i spoke to last week was very rude i was told a supervisor will call me back and she was no help either. I spent money for...

Ashley Stewart / return fees/double charges

Lo
Dec 06, 2017

I purchased items online which was returned. I was charged 2x the price of the shipping fee and when asked the company, was told that I had spoke to the wrong dept and there was nothing that could be done at this point. I closed the account, paid for the item and disputed the double...

Ashley Stewart / body shamed and harassed by employee

Ms
Nov 06, 2017

To whom it may concern: I tried to reach someone at the corporate office several times this morning regarding my horrible experiences at the Greenbriar location in Atlanta GA. Yesterday @ 4:30 est I was body shamed taunted and humiliated. Unfortunately by one of your representatives while a...

Ashley Stewart / purchases/ returns

Pe
Oct 01, 2017

Please be advised that this store is a rip off and not customer friendly. I recently made purchases there and was introduced to a bra by the sales person valuing $44.98. It was closing time and I didn't get to try on the purchases which included a dress and earrings. The next day I went to...

Ashley Stewart / injured

Ja
Jun 06, 2017

I was shopping in their store when their clothing rack cut the top of my feet. I sent two emails, called and left a message with a customer service representative. I had to get medical attention and a tetanus shot...crickets!! No response from them to even reimburse me or anything. The cut...

Ashley Stewart / they refused to help me

Jo
Mar 15, 2017

I was not able to get a refund! I contacted Ashley Stewart and told them that I was not satisfied with the quality of my dress and wanted to return it for a refund but they said no. They even asked me if the dress was damaged or size was wrong. I told them that everything was fine except...

Ashley Stewart / rude store manager

Mo
Jan 30, 2017

Do not... I repeat... Do not shop at the ashley stewart in woodlawn ohio!!! The store manager is racist & disrespectful! I went with my sister & toodles yesterday because I had diva dollars. No one greeted us nor did they offer their assistance. During checkout, my sister was accused of...

Ashley Stewart / returning jeans to have the detector removed

Ka
Jan 28, 2017

I purchase black pair of jeans from Ashley Stewart store located on 125 street, NYC, NY . To my surprise the next day attempted to wear the jean and I couldn't due to the metal detector was on the leg of the jeans. The next Tuesday I went to have to detector removed . Upon entering...

Ashley Stewart / manager / management

Ra
Jan 14, 2017

So I just left MY local Ashley Stewart store with a return. Walked into the store, As I got in line there was about two other guest in front of me . I waited about 5 min. As I was approaching the counter the young ladies looked at me then looked at each other rolling their eyes. I got to...

Ashley Stewart / gladiator sandals

Je
Aug 05, 2016

I ordered a pair of gladiator sandals, and was very unhappy with my order. Because I'm only 170lbs and have thick legs and calfs. I decided to order some gladiator sandals that were "wide width calf" according to the description. The size was ok but the width on the calf was definitely not...

Ashley Stewart / refund

Se
Jul 20, 2016

I use to be one of your biggest customer but I will no longer order from your company again. 6/10 placed order for the blue twist crop top and skirt and the wrong color was sent out I returned that with no problems...Placed order for the same out fit again on 6/17 and the wrong color wa...

Ashley Stewart / poor customer service

Ro
May 08, 2016

I was in the Ashley Stewart store on May 6, 2017. I have been a faithful shopper there for years. When they were in Mississippi, then Fayetteville North Carolina, and now Durham, North Carolina. I have always had perfect customer service, but in Durham my last two visits have been...

Ashley Stewart / lingerie

Jt
Apr 08, 2016

I attempted to return/exchange items in which I ordered within the 30 return policy according to my shipping manifest. It took me about 35 minutes to travel to the closet Ashley Stewart in which I expected to have a decent or quality experience. Needless to say it was all but that. The...

Ashley Stewart / plunge bra/poor service/poor quality

Re
Feb 25, 2016

I ordered the Plunge Butterfly bra. It fit well, but after about half an hour of wearing it, the under-wire broke. Because I was being stabbed with the wire and was not somewhere that I could take the bra off and store it, I had no choice but to throw it away. After sever attempts to...

Ashleystewart.com / never received my order

Ki
Feb 17, 2016

I made an order in early January. I purchased some boots and was very excited about my purchase. But here it is February 17th, and my order is not even shipped yet. I sent them many messages and asked about the status of my order and when it is going to be delivered. Messages I received...

Ashley Stewart / poor customer service experience

Br
Dec 16, 2015

The customer service at Ashley Stewart is horrible. I placed an order for $141 and I was sent the incorrect item. I sent an email and was advised to send an email with pictures showing what I was sent before they would do anything. For any reason you need to return your order the consumer...

Ashley Stewart / I made a human error and couldn't be helped without further nonsense.

Ch
Nov 25, 2015

I'm a first time Ashley Stewart credit card user with Ashley Stewart, I accidently hit the wrong address on my on-line order. I called customer service and tried to have my order sent to the correct address and not sent to the wrong house. If I would have made this same mistake on Macy'...

Ashley Stewart / customer service/ management

Re
Sep 25, 2015

I have patronized this particular store since it opened. Over the last year the customer service has deteriorated tremendously. I have witnessed the Manager addressing her staff in a rude and unprofessional manner. The manager was seen yelling at an employee, and the employee's family...

Ashleystewart.com / the worst quality I have ever seen before

An
May 29, 2015

I ordered blouse and dress from www.ashleystewart.com. I was shocked, because these people fooled customers all the time. It was mentioned that the clothes were new and high-quality, but it was ###. I got the dress, which looked like piece of crap. The quality was poor and the size wa...

Ashley Stewart / rudeness and poor service

I purchased five items this day, which included a necklace and earring set. When I arrived home I realized the sales person had not put the necklace set in my bag. I called the store, the person I talked to said yeah! the set was there. I said I could not come back to the store this day...