Never order flowers via asda, I order some flowers to be deliverd on Tuesday 17th August and they didnt when ringing up I was informed they may not arrive till thursday19th, this is just no good they where suppose to be a birthday present what use are they 2 days late and what state are they going to be in after 4 days of beeing in parcel forces hands? I have been informed there is nothing I can do and basically its unlucky. apolling never ever use asda flowers
Why after many years of complaining does this store persist on putting out of date food on their shelves?? It is now a continuous battle to get this sorted, complaining does no good and I now find myself having to check everything twice over before I buy it. What is their problem? I have now decided to go elsewhere. Appalling customer service!!!
I was given an E-voucher on my online shopping and a member of staff said it was an error from head office and that they were sorry but they had to remove it. I told them that I will no longer shop online with them. They then said that in this case they will offer me £25 off my shopping and free delivery on the next two online shoppings. This never happened and I am disgusted that the Sales Assistant cannot even do that right. If she can't manage to correct that who is to say that the voucher wasn't meant for me.
my son was discrimanated against in asda store because he is in a wheelchair.my son went to this store to buy...
when parked in asda caerphilly with my disabled badge on display i recieved aparking charge notice, i just dont under stand why i recieved this notice. on returning to the store and asking for an explanation. the manager refused to come to the car to confirm the badge was on display
i have shoped at this store from the first day it opened because i can park close to the entrance as i am disabled.if i have to pay this fine thenmy family and myself will will go elswere to shop
ms m alexander
i went to your asda store today at 16 39 i am disabled and when i got round the door exit i forgot i needed...
my 26 year old daughter was buying groceries & cider from ASDA she was id'd by the check out person and was refused the cider because my 14 year old niece was with her.My daughter holds a personal alcohol retail licence issued by the local authority.The manager said that selling alcohol was at the check out persons discretion.This is beaurocracy gone mad adults with under 18's not being allowed to buy alcohol.My daughter works for a multi-national company and in the hospitality industry and she swears she will never go back into asdas and will be advising all her friends, co-workers and clients about her humiliating experience and advising them to shop at the rival stores where the staff use common sense.
Has ASDA plans to open an opticians in the near future. Because now when I shop at my favourite store the pricing labels have been reduced in size and on phoning ASDA HOUSE was told they are within legal size and more detail can be stored on them. S o it`s to hell with the customer who is older with poor eyesight and cant see what the product costs or will have to spend twice as long to do a shop. I pick up my mum on Sundays to do our weekly shop at ASDA and I will have problems, and she will be in more trouble to see this stupid new size because she is 90 with poor sight. If ASDA choose not to see reason in this matter and return to a larger size print then my mother and I will start shopping at TESCO.
Put in order over the internet total 69.70, delivery came with few things missing which totaled to 65.56 instead, the 65.56 came out of my bank, but the 69.70 was also still in pending, they said i had to wait up to 10 days for it to be relised, but my bank said by law asdas merchant bank could fax the details back to my bank, so the money would become available again, apparentley this happens on a regular basis, ! they refused to do this, even after several complaints. so i have no money till next week. i will never use asda internet banking again.
never buy potatoes from asda. i tryed nearly evere kind of potatoes and all of them are nothing else then water!!! forgot mash potatoes or fries.
I ordered and payed for a bouquet of flowers from Asda to be delivered to my mother in dudley on Saturday 13th march in time for mothers day from Asda on line
So Saturday comes flowers delivered what a joke 25 flowers 20 stalks all the heads broken off other five flowers turned upside down in box, box of chocs squashed and soaking wet also both box's soaking wet and falling apart, mother of 85 years in tears very upset thinks someone is playing a bad joke on her,
My sister who my mother lives with rings and tells me the news she has rung Asda who tells her they will refund money, so I ring them ask what they are going to do to put this matter right the reply was we will send out our investigation team to look into the matter and if needed will send a replacement flowers on Tuesday not good enough says I you mean to tell me that a company that is as big as your one does not have a back up plan to deal with these types of problems answer no asked if it was possible to send flowers from a Asda store to my mother again answer no,
I then said but are you not the same company yes came the answer but independent of asda stores because they operate on line ok say I what can we do to solve this matter and get my mother smiling again basic reply nothing
So now my answer to Asdas on line is stick all future flowers where the sun don't shine
I would not like anyones mother to go through what my mother had to on Saturday and as for satisfaction guaranteed what a joke
My name is Edwin Rudland
Thank you Ed
My order number with Asda for you to check that this e-mail is true is confirmation number [protected]
I ordered a bike on the 17th feb for my partner to start work on the following monday(22nd), when we ordered it it clearly stated delivery within 2 days, which to you and i would mean the 19th, i have phoned twice and spoken to someone in broken english who were on both accations very unhelpful. Now because of there lack of customer support my partener may lose this job (after 18 months of looking), i can not begin to tell you how angry and let down i am. Not even an offer to refund our delivery charge or an appology.
If you need to contact me you can ring on the above number, please help to stop these people, it cant go on.
i wish to complain about the air (tyres) machine at coatbridge Asda.
I spend between the store and petrol station approx.£4000 per year
at Asda coatbridge. On the occasions when I have required air for a
slow puncture on my tyre the machine very rarely is functional.
This is extremely annoying when on the few occasions i require this facility it does not seem to be working, which of course applies to many drivers who wish to use it. Whilst the check out girls are very apologetic I cannot understand why a multi million pound company cannot provide a simple service like air for our tyres
never shop on line with asda. i ordered shopping on line asda and they took two payments instead of one and left my bank in debt.got yhe money back ten days later.bank charged me for asda mistake.no good asda.
ASDA operate with the fast payment system, which means electronic payments paid by your bank are received within 2-4 hours. ASDA fail to apply those received funds with the correct value date. A value date in banking terms is the date that funds are actually available to them - so by failing to apply the correct value to the funds the Bank (now Santana) sit on the money and enjoy the interest it earns.
I paid my bill in full, as I always do by this method for the due date of 3/1/10 .Asda claims they did not receive the money until 4/1/10 and charged a late payment fee and interest. I argued the point, particularly as this was not the first time it had occured and they agreed to refund the late payment fee but have failed to recredit the interest. By failing to do this the account has a small balance remaining. I told them at the time of complaint I would pay the amount due, which was just a fuel purchase, they had to clear the remainder and I would close the account. They haven't.
There have been 6 email exchanges, whereby they have lied about the payment receipt date and tried to claim they are not part of the fast payment scheme. My bank has confirmed again that they are and previous bill payments show the immediate receipt!!
ASDA lie - ASDA charge unlawful interest - ASDA do not have staff trained in customer service or knowledge of the payment system. I am now going to the ombudsman - meanwhile ASDA are charging interest on the interest... Watch out!!
Asda has the worsed complaints service, and the staff are not helpfull at all. The last time I was there, I...
another part od rip off britains motorists go to asda fill up in the quick lanes were you pay by card and...
This is a copy of the Email I have attempted to send to ASDA (I say attempted as it has too many...
im a colleague at this store and fairly recently we had a new counters manager arrive on our department since...
I am writing to complain that my trust-worthy friend, Leon Ogden who always visits your supermarket three times a week on a morning has been subject to unfair treatment and accused of doing something by a member of your staff that he hasnt done.
I am disgusted to hear that he has now been 'banned' from your shop because of this, even though he did not touch the reduced trolley and because he is a truthful person I believe he did not touch it when asked not to.
The lady who this was, treat Mr. Ogden with disrespect and spoke to him like no staff should speak to a customer and she stated she was security. This lady was watching Mr. Ogden and I feel she should have been getting on with her job or following customers who are shop-lifters or by other hazardous means, which Mr. Ogden certainly is not.
I would like this matter to be dealt with as Mr. Ogden is a helpful person to myself and many others and he should not have been treat in this way for one moment.
I will leave my e-mail address so you can reply to this letter with the outcome of this matter.
My e-mail address is [protected]@yahoo.com.
Many thanks and respectfully I hope this matter will be dealt with and sorted out.
Thanks, from Miss. Bond.