The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ASC Warrantywon't honor contract

Bought a used car on May 8th, 2012, took out the 90 day warranty through ASC Warranty just in case there was an major issues with that time frame. 3rd day having the car i am told the transmission needs to be replace by two mechanics.
I called the ASC and they say it's NOT covered because of pre-exsiting condition and will not be paying for anything.
Even though when i bought the car it stated, (which i have a copy of)
' www.platinumautoexchangeinc.com For Sale is a 2005 Mini Cooper S with VERY LOW miles!! 66k miles! In excellent condition inside and out. Engine and automatic transmission are in perfect ..." So how can if be pre existing?? If i don't hear anything back from ACS I am pursing legal action with my attorney and the BBB. If i don't here from Terry Small the Director of Operations next week. You can reach me at [protected]@yahoo.com

Responses

  • Terry Small May 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Eddie,
    I am sorry your expeierienced dfificulty with your vehicle. It is my understanding that our office is waiting on your approval to proceed with this claim. Please call [protected]. Terry Small

    0 Votes
  • Ed
    eddiekrei May 15, 2012

    Thanks for the quick follow up on this! I can see now i need to go after the dealer who sold the car to me and mis-represented the warranty as well. Again, Thank you! and sorry for the post. eddie

    0 Votes
  • Terry Small May 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Thanks Eddie for the opportunity to serve you Please call if we can provide further assistance. Terry Small

    0 Votes
  • Sa
    samsneed Jun 07, 2012

    please update how the dealer treated your situation !!!

    0 Votes

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