Aquakleen Products’s earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of customers are somewhat dissatisfied with their water filtration systems.
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water system
The water system reads the same as the city water and i contacted aquakleen to fix the issue & they never did. My husband & kids even got sick from drinking the water. I contacted them to fix the problem several times they didn't even agree to break the contract they wouldn't work with us to even fix the problem. So I cut off the payment. Now they are hurting my credit. I want them to be removed from my credit.
sale and payment arrangement was not clear. and we were cheated
Hola y buenas noches Sr Ricardo Hernandez
Vuelvo a escribirle respecto a este asunto debido a que la venta del equipo que nos hicieron fue engañosa.
Durante el periodo previo a mi correo anterior yo no había revisado la información de la facturación porque mi hija se encargaba de hacer el pago
Ahora que estoy a cargo es que reviso y veo que en el momento de la venta y aunque fue puesto por las vendedoras algo relativo a intereses, en el papel amarillo que funge como factura o contrato, no fue discutido con nosotros los clientes y firmamos sin tener idea de que nos estaban engañando ya que nunca nos aclararon que esos pagos de 60 dólares por un año y luego de 90 dólares hasta cubrir el importe total de 5990 serian gravados por intereses del 6 y 13%. Ellas nos explicaron que con ese arreglo de pago de cuotas de 60 y 90 estaríamos pagando el equipo en 5 años.
Hacen la venta sin dar la información completa y real al cliente. Nunca nos dijeron que esa compra iba a estar financiada. Si lo hubiéramos sabido no hubiésemos comprado un equipo que no es imprescindible y que nos iba a costar 10500 dólares en total.
Le explico esto porque voy a poner una queja a su compañía por mala manipulación de la información y modo engañoso de lograr ventas.
Reitero que aunque en algún lugar del mal llamado contrato están escritas las tasas de interés, jamas nos hablaron de que esa compra iba a estar financiada y que íbamos a pagar ese enorme interés cada vez mas alto. De saberlo le aseguro que no hubiéramos cerrado el trato.
Tengo los datos de vendedora y testigos del teatro que hicieron para aparentar que nos aprobaban para una oferta especial, la cual es una mentira desde que no nos explicaron que ese monto iba a ser gravado mensualmente por intereses enormes.
Resulta que al cabo de un año tenemos casi la misma deuda q al principio por los mencionados intereses y del principal del equipo apenas hemos amortizado unos 300 dólares.
Esta manera malintencionada de vender es desleal.
En lo adelante estaré contactando la asesoría de un experto legal para poner una queja formal contra su entidad.
Ana Maria Santana
20604 NW 19 Ave
Miami Gardens. FL 33056
Ph: [protected]
Sent from my iPhone
On Aug 23, 2018, at 1:16 PM, Ricardo Hernandez wrote:
Dear Mrs. Santana,
Thank you for contacting Aquakleen,
This contract had a 3 day cancellation period from the date the proposal-work order-contract form was signed (1/5/2018), therefore it cannot be cancelled at this point.
Your financing contract (where you send your payments) is with the company AquaFinance. Their phone number is [protected]. You may talk to them should you need to make future payment arrangements, as they are the ones owning your payment obligation (contract).
Aquakleen have no use for used units as we only sell brand new units and parts, therefore we do not take system back.
We will continue to stand behind our product with excellent customer service, parts and maintenance for your Water refinement systems,
Most regards,
Aquakleen Products, Inc.
Aquakleen Authorized Service, Inc.
Like us here: or visit us here:
From: Ana Maria Santana
Sent: Thursday, August 23, 2018 7:46 AM
To: [protected]@aquakleenproducts.com
Cc: [protected]@yahoo.com
Subject: Request for cancellation of the contract
AQK ID # [protected]-18
To whom it May concern
By this email, we are requesting the cancellation of our contract with Aquakleen, for which we request the cancellation of the payment schedule.
We do not want to use the water filter in the future.
Please cancel our contract and tell us what should be done with the equipment.
Regards,
Ana M. Santana
20604 NW 19 Ave. Miami Gardens, FL 33056
[protected]
Hola y buenas noches Sr Ricardo Hernandez
Vuelvo a escribirle respecto a este asunto debido a que la venta del equipo que nos hicieron fue engañosa.
Durante el periodo previo a mi correo anterior yo no había revisado la información de la facturación porque mi hija se encargaba de hacer el pago
Ahora que estoy a cargo es que reviso y veo que en el momento de la venta y aunque fue puesto por las vendedoras algo relativo a intereses, en el papel amarillo que funge como factura o contrato, no fue discutido con nosotros los clientes y firmamos sin tener idea de que nos estaban engañando ya que nunca nos aclararon que esos pagos de 60 dólares por un año y luego de 90 dólares hasta cubrir el importe total de 5990 serian gravados por intereses del 6 y 13%. Ellas nos explicaron que con ese arreglo de pago de cuotas de 60 y 90 estaríamos pagando el equipo en 5 años.
Hacen la venta sin dar la información completa y real al cliente. Nunca nos dijeron que esa compra iba a estar financiada. Si lo hubiéramos sabido no hubiésemos comprado un equipo que no es imprescindible y que nos iba a costar 10500 dólares en total.
Le explico esto porque voy a poner una queja a su compañía por mala manipulación de la información y modo engañoso de lograr ventas.
Reitero que aunque en algún lugar del mal llamado contrato están escritas las tasas de interés, jamas nos hablaron de que esa compra iba a estar financiada y que íbamos a pagar ese enorme interés cada vez mas alto. De saberlo le aseguro que no hubiéramos cerrado el trato.
Tengo los datos de vendedora y testigos del teatro que hicieron para aparentar que nos aprobaban para una oferta especial, la cual es una mentira desde que no nos explicaron que ese monto iba a ser gravado mensualmente por intereses enormes.
Resulta que al cabo de un año tenemos casi la misma deuda q al principio por los mencionados intereses y del principal del equipo apenas hemos amortizado unos 300 dólares.
Esta manera malintencionada de vender es desleal.
En lo adelante estaré contactando la asesoría de un experto legal para poner una queja formal contra su entidad.
Ana Maria Santana
20604 NW 19 Ave
Miami Gardens. FL 33056
Ph: [protected]
Sent from my iPhone
On Aug 23, 2018, at 1:16 PM, Ricardo Hernandez wrote:
Dear Mrs. Santana,
Thank you for contacting Aquakleen,
This contract had a 3 day cancellation period from the date the proposal-work order-contract form was signed (1/5/2018), therefore it cannot be cancelled at this point.
Your financing contract (where you send your payments) is with the company AquaFinance. Their phone number is [protected]. You may talk to them should you need to make future payment arrangements, as they are the ones owning your payment obligation (contract).
Aquakleen have no use for used units as we only sell brand new units and parts, therefore we do not take system back.
We will continue to stand behind our product with excellent customer service, parts and maintenance for your Water refinement systems,
Most regards,
Aquakleen Products, Inc.
Aquakleen Authorized Service, Inc.
Like us here: or visit us here:
From: Ana Maria Santana
Sent: Thursday, August 23, 2018 7:46 AM
To: admin@aquakleenproducts.com
Cc: ggs1994@yahoo.com
Subject: Request for cancellation of the contract
AQK ID # [protected]-18
To whom it May concern
By this email, we are requesting the cancellation of our contract with Aquakleen, for which we request the cancellation of the payment schedule.
We do not want to use the water filter in the future.
Please cancel our contract and tell us what should be done with the equipment.
Regards,
Ana M. Santana
20604 NW 19 Ave. Miami Gardens, FL 33056
[protected]
Expensive system.
When the salesmen came to my door to sell the home filter he gave me a price of $1, 600. This price included a washer and dryer, and about 12 boxes of different soaps and detergents. On the contract the price was now $4990. I asked the sales men why the price, the men did everything to avoid my question and said it would be fixed when I received my bill. When I received the monthly statement it shows $7, 605. I called the company to cancel the product. They state neither them or the finance company can take the system back, and that I only had 3 days to return the system.
How can a product that costs $7, 605 have 3 days to be returned?
I tried to call and talk to the company and they simply said they could not help me. I am having a hard time paying my mortgage, my home needs repairs and I simply cannot afford this.
The complaint has been investigated and resolved to the customer’s satisfaction.
maldito sistema segun tiene garantia pero se acabaron las piedras que tiene osea los minerales y segun hay que limpiar el cabezal y eso son como 600 dlls y cada que vienen osea aldedor de cada dos ho 3 anos ahy son otros 500 ho 600 dlls mejor lo voy a desconectar es un gastadero con estos infelices
I had the system installed and I'm still waiting on the products that I would be getting for free now they say there's a fee! I still haven't been able to have anybody tell me otherwise this is ridiculous I hope they do as they promised as I do have a voucher promising me free product.
I got a water system from aquakleen for $1600 but when it came time to pay my bill jumped up to almost $6000 ! I have called the company and no one is wanted to help
Worst experience ever DON'T TRUST
Yo tengo 10 años con el sistema de Aquakleen y estoy feliz por los servicios que le dan cada año a mi sistema y por que el agua tiene muy buen sabor y me encanta lavar la ropa con esta agua por qué no se destiñe ya que no hay cloro en mi agua y me dura el triple el jabón Con el agua suave...! Gracias a este sistema por qué jamás gasto en botellas de agua que son de máquinas ajenas ...!
Is there a way to get out from underneath this contract? Everything that has happened since I agreed to taking this water filtratration system has been a complete lie!
now the interest rate alone that's been showing up on my bills is almost 30% I need out from under this... every time I ask a question they give me a complete run around and half the time I get these telephone assistants that keep telling me they can't answer that question for me!
I need help to get away from this company!
I purchased the whole filtration system 5 years ago with same sales-techniques, now they're telling me that my warranty has expired for parts in the main filter and I have to pay $295 for them to replace basically the inside of the tank, the technician was here before the 5 years expiration date, and he "forgot" to mention that I was about to need such replacement not included in my warranty after 5 years, 2 months later I receive the call to let me know about it...how convenient. Since the warranty is not valid anymore, I rather pay other company for the repairs because I can't deal with them no more.
Hi Guys, you guys are referring to the sales representatives and how they approach you with their sales techniques. Companies hire sales people and they fully train them and hope they go out and do a great job, but the company can't be held responsible for the sales rep's own techniques. Sales reps will use their own technique to try and get the sale, plain and simple. It is up to us the consumers to call the company and file a proper complaint on how you were approach and give them the opportunity to do something about it. You can't judge the company or products of the company simply because of how sales representatives approach you. There are many great sales reps out there and two from Aquakleen came to my house and were very professional. My whole house has the water system and the water is clear from all angles, this is something that will benefit my family along way. Those who talk about how they use the internet to look for scams, you should also research how bad and contaminated the regular water that one uses daily, that will help you change your mind about placing a good filtering product in your house. I can't believe how people can be so negative. Yes the product is expensive but so is a car, a house, furniture and everything, nothing is free. You want good health then you have to pay for it. Even healthy food at the grocery store is expensive, why? because good for your heath. Aquakleen is great.
Aquakllen es un producto espectacular que alludeo mucho a mi familia y a mis hijos yo lo recommend al 100% espectacular yo vivo en houston tx este producto lo puede adquir con un program para nuestra gente latina por favor tenga conciencia el agua de houston esta lleno de quimicos solids que afectan a nuestra saludos
Dear Sirs, I see you are mishandling the representatives of some companies that sell systems water purification whole house, should be trained to help people stay healthy and control the quality of their water, the systems are very effective in removing calcium and magnesium from tap water, which allows them to drink more water and consume healthy throughout the house, tending their pipes and other artifacts that occupy water, probably have never told them that if they place a purification system water, the value of their properties automatically increase as guard their pipes and kept clean, please if you have any questions contact me at: german1405 @ hotmail.com, of course thank you very much and hope to have ayudado.German.
A person came to my door. He knew my husbands name. He wanted to test our water. He said many times throughout the presentation that he was not selling anything. He scared us with the same story of dry skin and cancer. Then the presentation changed directions with the filtration system. We asked for the price ( $5996). We said, no too expensive, and he pulled the do it for your family card. He kept offering different fianancing option. I said no and i heard the birds chirping. He tried to focuse my attention on the soaps, pots and pans. He would not accept no for an answer and finally he put his things away. As he was walking out my door he made another offer for another product ($2000). We said no, and his comment was please drink bottled water and always give your children bottled water.
who knew i thought he was someone just warning us about our water. i was confussed when he left because at first he said he was not selling anything, but then he was. Oh yeah he began withshowing us videos of the news channel univision Talking about the dangers of tap water.
what really set off an alarm in my head was that if we signed that day we were going to have the no down payment offer, but we had to sign the contract that day. That offer was gong to expire and we will never qualifye (sounds like a pressuring tactic). i am cofussed because he said he was concerned about our heath ( lies, lies, and more lies). That was experience and thank god we could not afford it because i believed he cared. But when we kept saying no he would not leave our house (awkward).
Is Aquakleen Products Legit?
Aquakleen Products earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Aquakleen Products. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Aquakleen Products has claimed the domain name for aquakleenproducts.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Aquakleenproducts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Aquakleenproducts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Aquakleen Products protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Aquakleen Products has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Aquakleen Products complaint handling
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Aquakleen Products Contacts
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Aquakleen Products phone numbers+1 (714) 258-8802+1 (714) 258-8802Click up if you have successfully reached Aquakleen Products by calling +1 (714) 258-8802 phone number 0 0 users reported that they have successfully reached Aquakleen Products by calling +1 (714) 258-8802 phone number Click down if you have unsuccessfully reached Aquakleen Products by calling +1 (714) 258-8802 phone number 0 0 users reported that they have UNsuccessfully reached Aquakleen Products by calling +1 (714) 258-8802 phone number
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Aquakleen Products emailsservice@aquakleenproducts.com100%Confidence score: 100%Supportadmin@aquakleenproducts.com80%Confidence score: 80%itwatertest@aquakleenproducts.com75%Confidence score: 75%
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Aquakleen Products address1590 Metro Drive, Suite 116, Costa Mesa, California, 92626, United States
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Aquakleen Products social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Recent comments about Aquakleen Products company
Expensive system.



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