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1.1 34 Reviews

Appliances Connection Complaints Summary

1 Resolved
33 Unresolved
Our verdict: If considering services from Appliances Connection with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Appliances Connection reviews & complaints 34

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N
3:37 am EST

Appliances Connection Scammers

Tired of their endless promises and zero actions to keep their words and make it all work.
I ordered several items a long time ago, in August, and they never arrived. Instead of taking at least some sort of responsibility for screwing it up, they stater promising to deliver as soon as possible.
Time flies. No delivery. Only words. No result.
They shouldn't be surprised when people call them scammers. Because they are.

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1:01 pm EST

Appliances Connection bertazzoni range

We purchased a Bertazzoni range and micro with warranties for over $3, 800. The range came damaged. This was noted by the delivery people/installers. Appliances Connection gave me every excuse in the book why I should just have it fixed. I declined. This went on for 2 months. I contacted American Express, Bertazzoni marketing group and another group called [protected]@PlusOneSolutions.
I was finally today offered $2, 900 back BUT I had to pay for shipping which is in excess of $500, still no warranties.
At one point during the last 2 months a [censor] named Edmund said to me "fine, we'll take it back and you can just go take your damn business elsewhere". There is NO customer service with this "company". There is no one to talk with to resolve a problem. They ship what they want in whatever condition and it's just your tough luck.
Never ever buy a fly swatter from this place. Go to someplace like Goedekers or AJ Madison.

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Screwed by Appliances Connection
Rio Rancho, US
Feb 27, 2023 2:06 pm EST
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DON'T do Goedeker's. That's where my problem started. They were just like appliances connection. In fact, goedeker's was bought by appliances connnection.

Go to bbqguys.Com. Fast delivery, great service

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C
2:49 am EDT

Appliances Connection Don't waste your time here

I know that things like this happen all the time. When you order something that's in stock and then after you paid it off, they say sorry, but your item is out of stock. That's what this company said to me after I paid for my items. Long story short, they refused to refund, because they have already shipped other items that initially were in stock. You know I was ready to cancel them, but oh well, we'll see what they sent to me.
But anyway, maybe their prices are low, but chasing them may be dangerous.

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4:19 am EDT

Appliances Connection the worst service ever!

Purchased a refrigerator from www.appliancesconnection.com and paid some extra money for some additional services such as quick delivery, old refrigerator removal and new fridge installation. It took them over two weeks to deliver my order even though I paid for the express delivery. They just dropped it in front of my door and run. No one took out the old one and of course they did not install anything. I had no idea they even arrived! I just decided to go out and buy some food for dinner and saw a fridge in front of my door! I was shocked! I'm a lucky person that no one actually stole it.
Why did they left? Why no one knocked? Why did they leave the fridge there? I have so many questions. When I called them to find out what was going on they refused to explain anything and also refused to refund the money I spent on extra service. Terrible company to deal with! Avoid AppliancesConnection at all costs!

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1:10 am EDT

Appliances Connection very slow delivery service

I have ordered an item from AppliancesConnection and they promised I'll get it in 7 days. Three days later they emailed me and said that it will take a bit longer and said that they need 14 days to deliver it to my place. I was ok with that and said that I can wait a bit longer. Then I received another message that they need some extra days. I was supposed to get my order in early April and it is now mid May and they keep telling me that they need more time! What a ridiculous and unprofessional company! Do not order from AppliancesConnection, I'm not even sure that I'll ever get something.

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11:28 am EST
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Appliances Connection Acme Bunk Bed/Product Still Not Received

On Feb.11 I ordered the Acme Bunk Bed with Trundle and Storage Drawers. I was charged and received order confirmation and a estimated time of delivery would be Feb.18. It's now Feb.29 and I still have not received my Bunk Bed. I have called 8 times now, I get hung up on, transferred to a ext. no one answers or have been treated rudely, especially by a so called manager Steven EMM. He would give me his Full Name or transfer me to another manager. He was asking me what do I expect?...that's the best they can do...and no other manager would tell me different. I spoke to Sheana and Jason who say they were managers and were very nice, but they still haven't helped me get my bed yet! I'm 8 months pregnant and don't need this stress! I have a toddler with no bed to sleep on because this company is terrible!

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1:51 pm EDT

Appliances Connection This seller sent me wrong order

I have ordered dish washer and dryer from www.appliancesconnection.com. It was written on the website that both of the items were in stock. But the seller forgot to change the information. The dryer was unavailable and they haven’t contacted me and sent the wrong dryer. I was shocked, when I saw this dryer. Now they avoid all my phone calls and emails. I simply have no idea how to reach them and return the dryer.

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10:04 am EDT

Appliances Connection Tracking number was fake and seller didn't give me a new one

I bought LG fridge from the company www.appliancesconnection.com. It was terrible, because they provided the tracking number, but it didn’t work within several days. I emailed the seller and told that I needed to know where my order was. I heard some promises and blah-blag, but the seller hasn’t provided new tracking number. As well as the delivery was delayed for unknown reasons. I feel nervous and need some help.

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4:42 pm EDT

Appliances Connection I didn't get my fridge

I bought fridge from the company www.appliancesconnection.com. After my payment was received by the seller, I received the confirmation email and the tracking number. The second email from the seller arrived two days later, where he informed me that the order would be sent on July, 6th. I was so happy and waited for the delivery, but the seller changed the date and hasn’t warned me. And he hasn’t delivered on the second day as well. Scam.

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7:53 am EST

Appliances Connection I haven't received the promised services and the appliances were broken

I bought appliances from the company www.AppliancesConnection.com. I also paid additional money for the installation and the rep promised to provide the precise day, when the workers would arrive. They delivered all on time, but couple of appliances didn’t work at all and the rep stopped to communicate with me. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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8:11 am EDT

Appliances Connection Company didn't provide full order and refund as well

I ordered appliances and accessories from the company Appliances connection. The seller promised to deliver my order within 2 weeks, but they provided not full order and when I called them and asked refund, they again told me to wait. The company is scam, and I lost a lot of money and time, but got nothing useful.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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John Rizzo
Brooklyn, US
Apr 25, 2014 8:11 pm EDT
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I agree. Appliancesconnection sent me 4 damaged appliances. The dishwasher was unusable, I had to buy a new one from a local retailer. They would not refund my money. They lied to the credit card company when I filed a dispute. These guys are professional scam artists. I recommend filing a complaint with the FTC, the NY Attorney General, and disputing the transaction with your credit card company. Check out The Better Business Bureau, they have an F rating.

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J
8:43 pm EST
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Appliances Connection Have you been Ripped Off by AppliancesConnection.com?

I am a fellow victim and would like to help.
Please contact me at [protected]@gmail.com if:
1. Your item arrived damaged, even though the packaging was not damaged, or
2. You paid for a new item but received a used item, or
3. You were refused a full refund on damaged goods or charged a fee to return the item, or
4. You were offered faster shipping if you posted an online rating of the company before the goods were delivered, or 5.You were accused of defamation or otherwise threatened because you posted a negative online review, or
6. The company required you to withdraw a negative online review as a condition to the refund or other remedy to which you were entitled.

Read full review of Appliances Connection
Update by jbf FL
Feb 18, 2013 8:39 pm EST

I am a fellow victim and would like to help.
Please contact me at AppConnVictims@gmail.com if:
1. Your item arrived damaged, even though the packaging was not damaged, or
2. You paid for a new item but received a used item, or
3. You were refused a full refund on damaged goods or charged a fee to return the item, or
4. You were offered faster shipping if you posted an online rating of the company before the goods were delivered, or 5.You were accused of defamation or otherwise threatened because you posted a negative online review, or
6. The company required you to withdraw a negative online review as a condition to the refund or other remedy to which you were entitled.

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5:05 am EST

Appliances Connection They don't want to accept the warranty.

I was directed to Appliances-Connection.com to purchase a used hot water tank. I called and was told that the tank costs 125.00 and 20.00 for delivery. I agreed and they delivered the tank. We installed the tank and water ran everywhere. Now they don’t want to accept the warranty.

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herg
Houston, US
Oct 02, 2013 9:22 pm EDT

Absolutely terrible. Worst shopping experience ever. It might seem like you are saving couple bucks, but I promise you, it is not worth it. Expect 3-4 weeks delivery, horrible customer service, and rude email responds.

ComplaintsBoard
J
3:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Appliances Connection Refund held hostage to review

The washer I ordered was damaged so it was returned. I have read other online complaints about damaged merchandise. I wonder if this is how they can afford to offer such low prices.

The company agreed to a refund but it has been six months (and countless phone calls and emails). Now their legal department (They have a legal department?!) says the company will not issue the refund unless I withdraw the complaints I filed with the BBB and other online sites.

I am now forced to use small claims court to get the money they admit they owe me.

A company that blackmails unsatisfied customers into withdrawing their complaints is manipulating its ratings.

Read full review of Appliances Connection and 3 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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craigsva71
vienna, US
Nov 09, 2022 3:24 am EST
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Bar refrigerator delivered- not inspected until delivery men left- bottom hinge all bent up. Opened up a service ticket- they offered a $50 discount on a $1,300 refrigerator. I do NOT recommend this company!

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John Rizzo
Brooklyn, US
Apr 25, 2014 8:17 pm EDT
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Appliancesconnection is a scam company. They flood the Internet with fake positive reviews. In reality they sell damaged appliances as new to unsuspecting customers. Then they refuse returns and refunds. They get loud and threatening on the phone when you call and complain. They have caused me nothing but headaches for the last several months. They have an F BBB rating. File a complaint with the NY Attorney General!

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lexstolen
, US
Jan 20, 2014 9:14 am EST

This company was great there repaired my cooktop at no charge which I broke upon installation. APPLIANCECONNECTION GETS A ********** 10 STAR

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Contact Appliances Connection customer service

Phone number

1800 299 9470

Website

www.appliancesconnection.com

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