Apple review: Getting price reduction refund!

Having trouble getting price reduction refund from Apple. Their policy states you can call for refund but I am having no luck getting it. The phone people keep switching me to the next person that will help me get it but it never happens.
Drove to Short Pump, Va Apple store after waiting in line a rep came out and asked how he could help! I thought ok now I get my $100. Refund?
He went back in the store and talked to 2 other reps in the store for 5 minutes came back out and said they were to busy and I would have to make an appointment! On line appointments were not available or I would have made one. He said he could make one for Saturday at 11:15am.
So now I get to make another 80 mile round trip and waste a couple of hours on Apple again. They truly a no service company!
Shop at Target and get an extra 5% off if you have the red card.
No more Apple store for me!